Ok, I have a few different cars that i drive and i rent them on an app called Turo. Over the last two weeks 2 of my cars were damaged by different riders. I took my first car there to get an estimate and they took thier sweet time, i wasnt really trippin about it till the guy looked me up and down and asked me how this is going to be paid for and i said insurance. He went out took the estimate and gave me a very detailed quote. I sent it to Turo and they processed the claim quickly. I was impressed with the detailed quote and the lack of questions from the insurance campany so i took my second car to the shop. When i went in the guy asked what i needed, i explained i had another car i needed them to look at and he said they are not estimators, i said im aware and i want to get my car fixed here which is why im here but i need the estimate to get the insurance company to cover it. They guy said there will be a 50 dollar fee, i agreed then he said he doesnt think he will be able to help when i asked why he asked me to leave. I did. When i walked to my car and got in i couldnt firgure out why Richard Burkeholder and Don Norris (main estimator) would turn me away when im trying to give them money. I dont want to think it was a race thing but i couldnt think of anything else because i am an educated black man with 2 degrees and my own business and they were white. I could be wrong but maybe not which made me sad that this does happen still. I desided to write a review so i went back in and asked for thier card. They asked my why and i said i am going to write a review on yelp. They refused to give me thier card but i noticed they were on the counter so i made sure to grab the correct ones because there were a few up there. They saw what i was doing and told me to put the card back and they both got ip from their desk and proceeded towards me. I found the cards i needed and headed for the door because i wasnt sure what thier intentions were if or when then did get to me and i had their cards smh. If your a minority or a person of color watch out for these two. read more

I've had TWO excellent experiences at Paul Bros. Both experiences involved moderate repairs due to collisions (first, on an older-model Benz, involving axel work; and second on a virtually new Toyota Highlander involving body work). Addaie in the front office was professional, friendly, and clear about the estimates, about dealing with the insurance company, and about the time-frame for completing the repairs. I received regular email updates on the status of the repairs, and any additional items the technicians had noticed. In one case, Addaie refused an after-market part and replaced it with an OEM part, because he wasn't happy with the after-market quality (and he convinced the insurance company to cover this). In the second case, Addaie also arranged to buff out some minor scratches, for free, that were not even involved in the collision. Overall, I can't be happier with a body work shop. Also, I should mention that Paul Bros is an approved AMICA shop -- meaning that they have been certified to make the estimates themselves, which saves alot of time and trouble and also indicates that the insurance company trusts their work completely. Thanks, guys. ---JP read more

Greetings.... My name is Susan....just returning home from picking up my car at Paul Bros. Honestly, I should have returned a couple of hours ago, But I had to cruise a few miles to show off my car! : ) Everything I read on Paul Bros. web site IS TRUE! I arrived upset, due to my situation...someone crashed into my parked car and I was pissed. The staff at Paul Bros. looked over my car, took my keys and adjuster paperwork w/ a smile, and told me not to worry. They handled it all...spoke w/ the necessary individuals at the insurance company to ensure the payment process went smoothly, had no problems speaking w/ me each and every time I called w/ any concerns, and ALWAYS friendly and professional... Ladies, this is our place! MY CAR LOOKS BETTER THAN IT DID, BEFORE IT WAS HIT, And taken to Paul Bros. Believe me....It's True!! When I saw my car, I wanted to cry...It's Beautiful If you're looking for a GREAT JOB w/ no evidence of having any damage, take it to "PAUL BROS." You won't be disappointed. read more

Only positive things to say about my experience here. Having my damage repaired to my truck involved motivating the trucking company, whose vehicle had caused the damage, to put a claim in their system and pay it out. My numerous attempts to contact them went unanswered. Enter Paul Bro's manager Addaie Amankwaah, who took over the process and within a day had them committed to overnighting a check for the repairs plus a rental car for the duration of the time my truck was in the shop. While there, they coordinated with the service dept of the Toyota dealer next door to have another repair taken care of. My truck came back good as new, plus, it was freshly washed and vac'd. Tremendous service, friendly, and clearly a hard working bunch. I hope I wont NEED to go back to them, but wont hesitate if I do. read more

We have been using PAUL BROS services and referring quite a few family members to them over the past 15 years. Most recently within the last 6 months, we unfortunately had to required services from Paul Bros to extensively twice restore our brand new 2017 Toyota RAV4 Hybrid. The works, as usual, are fast, thorough, professional and impeccable finish product. The new face-lift facility are modern, nice and clean. The communication are minimal yet effective. We could not be happier and fully confident every time we use or refer people to PAUL BROS. Last but not least, the staffs are super nice, courteous there as always. PAUL BROS, you guys are second to none when it comes to collision repairs. Thank you for all your help and KEEP UP THE GREAT WORKS. read more

My car was struck this Monday and the driver's side door wouldn't close. I saw Paul Bros had good reviews and opened before I needed to be at work, so I tried to drop off my Jetta the next morning. Unfortunately, I had not realized they aren't able to work on Volkswagens. I was in a pinch, as I needed to get to work but also couldn't safely store my car on the street with an open door. Rich not only found me a nearby shop that could do the work for me, but he also offered to keep an eye on my car and liaised with triple A when they came to tow it. I can't say how helpful this was on a really crazy week. Definitely going to bring my next (non-Volkswagen) car here for work! read more

Hands down the best customer service I've had anywhere! I'll recommend this shop to anyone that asks. Service at the front desk was great. Rich was particularly amazing - he was thorough and informative with all facets of the repair. He handled the majority of correspondence with both insurance companies, adjusters, and car rental. (By the way, I would NOT recommend Enterprise Rent-A-Car in University City.) Can't say enough about Rich and my entire Paul Bros Auto Body Experience. My car came back looking brand new - they really went above and beyond. Many thanks!! read more

This was my second interaction in the past year with Paul Bros Auto Shop and I can't be more pleased. Yes, I have had some back luck with cars recently. I can,t say enough about the professionalism and personal attention of the staff. I have to say that Addaie is fanstatic. I was able to schedule an estimate time quickly and the estimate given was fair. The repairs were made promptly and more important perfecty, and sooner than expected. They worked with the insurance company which I appreciated. I strongly recommend this shop to anyone in need. read more

Paul Brothers does an excellent job going well beyond what is listed on an Insurance Estimate. As one example of their great work ethic and professionalism, I had some insurance work done recently where the front bumper was replaced. They not only did the required repair work beautifully but spent time restoring my front headlight lenses without any additional cost to me. My mint condition Honda CRV now looks perfect! Thank you Richard, Addaie and all the employees at Paul Brothers. You have worked on my car twice and I would definitely come back! read more

Paul Bros. has always done a great job keeping my car in top condition. I have had the windshield replaced and had work done to replace a side mirror and body work to a fender and bumper. They always check out the damage, provide an honest estimate and timeline for getting the work done, and then they follow through exactly as described. They also deal smoothly with the insurance company. My car looks like a cream puff again! I hope to avoid debris and damage on the highway, but I will definitely go back to Paul Bros. if something else needs fixing. read more

By chance after an accident I used PaulBrosAutoBody after my brand new car was hit. Addale Amankwaah was assigned to help me. He was the most pleasant, professional that I have work with in the car industry. He went beyond any expectations that I ever would have expected. Buying, selling or fixing a car is painful. Addale is a 10 star representing the auto body shop. The work was excellent. I hope I don't have to return but will return for routine maintenance. I highly and happily recommend them. read more

There was some miscommunication with my insurance not contacting me & informing me about what was going on & Paul brothers made sure they called me to let me know everything that was going on with the repairs of my car. They were very friendly & professional. Besides being great with contacting me they did an amazing job on my car. They went above & beyond with the repairs. My car looks amazing. Cant even tell it had been in an accident. I recommend this place this place to everybody! read more

The people here made this awful car accident experience so much easier. They gave me advice and options, the estimates were fast and complete. Addaie Amankwaah took care of me and he took that extra time to explain things in plain language. The work was done extremely quickly and exactly as I specified. My car got hit a few days before the holidays, and the team here got me my car back so fast it save the day. Thank you to everyone here, your service is excellent. read more

Went to Paul Bros Auto Body after Septa hit my parked car. I was only going to get an estimate for the car but they deal with a lot of Septa car fixes and helped me through the whole process from the very start (Septa was not at all informative about the process) Addaie worked with my husband and me via telephone and even email and kept us in the loop of it all. The car came back looking even better prior to the accident. Would definitely go back. read more

Don at Paul Bros gave me a fair estimate on my car's damage within a few minutes. He estimated the work would take 7 days and it ended up taking 6. He was very transparent about the work that needed to be done and the cost associated with it, and they did a great job on the repairs. If I ever need work done on my car again I would absolutely return without second thought. They even thoroughly washed the car and it looks brand new! read more

Great Experience here. I took my car in (non-Toyota) to get both bumpers replaced. -They made it a pleasure to deal with my insurance company. They even went so far as to buff out some dings and scratches for free. After a detailing my car it never looked better. Also, Addai in the repair department was great. I will definitley suggest bringing your car to get fixed here, as I just found my go-to mechanic in the city. read more

In the past I have went out to the way to go to Maaco, I will never do that again!! Paul Bros. repaired my vehicle quickly with the utmost in professional service. They cleaned the interior and exterior so well that I thought it was professionally detailed. The workmanship was superior to Maaco and the cost was even better. I was given a time frame for it to be ready and it was done before. read more

This is my 3rd time using this business. My service representative, Adai, consistently delivers extremely professional and high quality customer care. All communications; whether in person, written and/or by phone, are clear, provided in a timely manner and delivered with professionalism and respect. The promise times are met and the repair work is of high quality. Very satisfied read more

I'm new to the Philadelphia area and right off the bat, my car experienced a significant ding on the driver's side door. After doing a ton of research, I picked Paul Brothers. I'm so glad I did. I immediately felt right at home. They did a great job fixing my car and matching the paint. They even washed it and vacuumed it out before I picked it up. read more