Every time I go I get hit with a bill and hidden cost. You would think routine maintenance is…read morecovered not here. They say it is until you get a bill in the mail. I see they want you to vote for them for Best of Lawrence and get registered for a prize! "Buy my vote"!

The dentists & their staff are very caring and attentive to every concern, from regular hygienist…read moreappointments to cavities & crowns.

From the moment I walked into THIS ESTABLISHMENT, I knew that this would be a great fit for all of…read moremy Dental Procedures! From the Front Desk; to the OM -Miss Donna H; to the Dental Assistants; to Dr Doshi & Oral Surgeon Dr Turley... I'd have to say that THIS OFFICE is by far the BEST in all 53 years of Life! I thank Everyone for their: Time, Energy, Patience; and SUPERB CUSTOMER SERVICE! I was so Happy that Ms Donna H. (OM) was able to coordinate having my final Set of Dentures Sent to Me from Kansas to Texas! She's so Warm, Welcoming, & WILLING to find a Solution to any given situation! The only suggestion I would ADD is for the Entire Chain to be able to Unite so that if there were any issues that the Offices could be able to share important items such as: X-rays, Office Notes & Dr's Notes to be able to coordinate any particulars to help better one's continued treatments across City & State Lines. Ricky M.

Efficient, and all the new X-ray / laser technology. X-rays we're not as intrusive. Nice and clean,…read moreequipment covered in plastic. Comfortable chair and informational wall art rather than a tv or music to distract. All of the staff were courteous. Dentist has Small hands which is what you want and was thorough! This is a four star due to being a first of many more visits and procedures.

Dr. Nellor was focused on the cosmetic and functional success of a crown in the front of my mouth…read more I'm am grateful for her commitment to achieving a pleasing outcome. She sought the perfect shape and color. I appreciated her kindness and patience.

I saw a number of amazing individuals at my appointment for a crown, that these professionals put…read moretheir special calming spell on me for a procedure I've never had to go through before. I have been very fortunate to have healthy teeth although I have worn dental braces for a number of years, as a child as the alignment of my teeth was extremely bad and would have led to losing my teeth at an early age and having to wear dentures. I wore braces and had orthodontic treatment since grade 1 through me telling the dr. (While in college) Um, you have to get these off by a certain date as I'm getting married and moving to a different city, I won't be back- wind this up and finish. And then again as an adult (to correct what the original orthodontist did as a child). To say that I was extremely nervous was an understatement given my orthodontic care as a child. They probably didn't realize the extent of my fear but I did say that I was nervous. They all kept me informed about what to do and what the next step was of the treatment and what would happen. They were all AWESOME!! Needless to say, if you are looking for a dentist, GO to this office for your regular dental care. They are focused on all their patients, to bring the best available technology to their care! Thank you again to the entire team!!

I have super severe dentist anxiety. I will go super far out of my way to avoid going to the…read moredentist. But one day I finally succumbed to my fate and made an appointment. I dreaded it for DAYS but when the moment finally came, I was stressed out yes, but the staff were super nice and friendly and I was eligible for gas which lessened my anxiety by A LOT. Also they always kept me in the loop as to what they were doing and I was never belittled or made to feel like I was an awful person (I am super self-conscious about my teeth) and they actually made a plan with me for future appointments. 100/10, the best dental experience I've ever had and they are GREAT with dental anxiety. Will definitely be going back. My only critique is the office in Lawrence is a liiiiittle difficult to spot if you don't know what you're looking for. But I'd say it's worth it.

Dr. Heinbach and Dr Hay (practicing as Personalized Family Dental Care, PA) have a great little…read moredental practice here. The whole family just joined as new patients (based on extensive kudos from Angie's list) and they do everything about new patient intake well. Great with children too. Both docs, two receptionists, and all three hygienists I dealt with were fantastic. The office is also very well appointed and centrally located. Love it here.

5 stars for 5 star service. Today I was greeted very warmly by Adam the front desk receptionist, he…read moretook my new insurance information and checked me in as soon as I arrived. After a five minute wait my name was called and I was on my way back to my yearly checkup. Ashlie was my dental assistant and I was able to get a few questions in when her hand wasn't busy inside my mouth. Ashlei does hair as well and has a passion for good dental hygiene because she wore braces twice, and I had them once as well. Dr. Christine wasted no time getting in the chair after my X-rays were finished and deep cleaned in between my teeth. We were able to chat about the origin of my new last name and the current events that have recently turned all of our lives upside down. I'm sure my previous review was fueled from emotion and things going unexpectedly, but this visit has been the best one yet! I really appreciate the staff minimizing customer contact and being attentive to my needs by making notes for next time so it's even more comfortable. This has been and will be the only place I come for all my dental needs. Thank you Gentle Denistry team for always taking care of me, even at times I did not deserve it.

Everything I have gone to visit them was very informative and easily explained. Thank youread more

I was trying to help my elderly mother get a new set of dentures. I was VERY clear with the person…read moreon the phone that she would be paying in cash and I needed to know the exact amount. I was promised upper and lower dentures for $2500. After taking her to Aspen, I was told that it would actually be $4000. It was only then that I read the reviews. Whew, near miss. This experience is my fault...FOR NOT READING THE REVIEWS SOONER. Aspen is all about a buck.

The location is Lawrence Kansas is worst from the actual dental services down to the poor customer…read moreservice. I had an appointment scheduled 6 months in advance which was cancelled without notification. They say there's a policy, although after asking for it writing from the location itself and corporate, they would not provide me that appointments needs a verbal confirmation. They called while I was working. I can't answer phone but I received and email reminder telling there was an appointment scheduled. Nothing about cancelling it though. I haven't been happy with them any way because they don't even do a good job. And this same place almost killed my dad a few years and he almost bled out in the building. The dentist sent him on his way and said you should probably take him to the ER. My dad was admitted he had lost so much blood and nearly his life. DON'T GO TO THIS PLACE.

The staff was incredible and very engaging and professional. I do not agree with the business…read morepractices of this place. They put on a good show but make sure you keep that wallet open. They will agree to anything but didn't follow through. They have the monopoly for this type of service in this area so be careful. Trustworthy is not a word I would use for this place.

I had a great relationship with this practice until they lied to me and now I'm out over $400. They…read moresuggested I do a minor procedure and said I would owe $109. I made it clear to them that as a recent college graduate, I would not schedule the procedure if it was too expensive. They seemed to understand until after the procedure I received a bill in the mail for an additional $400 to what I already paid. They may be able to straighten your teeth but beware of this crooked practice.

If you don't want xrays they refuse to complete a cleaning. Very disappointing. I will have to find…read moreanother dentist.

Dr Kincaid let his WIFE perform a pulpectomy on me. She was not skilled or licensed nor able to…read moreperform the service correctly.. SHE IS NOT A DENTIST!! I was there 3 hours and only saw Dr Kincaid when he gave me the numbing shots and that took 11 different injections to get it numb. The office and their attorney would not compensate me. Because of the work she tried to do, she caused an abscess and an infection. I had to seek out an emergency dentist to have teeth pulled because they couldn't save the teeth due to the damage that Ms Claudia Kincaid caused. I asked her repeatedly if she was a dentist and she said yes. because of the missing teeth, I had to go from a partial to a denture. All because of the damage she caused and the infection with the abscess. They never, they meaning Dr Kincaid, Claudia, Kincaid, and their attorney, took responsibility for their actions. They strung me along for months when I was trying to settle, so I wouldn't have to sue them and then they just quit contacting me. I didn't report them to the Kansas dental board and/or the police. I should've done this at the time, but I didn't want to put their office out of business. It's not too late and I'm doing this now. So to Associates in Dentistry, i've waited all this time for you to acknowledge your responsibility. I'm calling the Kansas Dental board TODAY as well as the police to report your misconduct. written you many times and sent you emails and since you don't respond, this is my only choice. Also, at the time, Claudia Kincaid owned Associates in Dentistry so this report will include the business as a whole as well as the Dr. Kincaid and Ms. Claudia Kincaid. This time, I have an attorney. So the bottom line is, I would never, ever recommend this dental office.