I called the office and they sent Garrett out to take a look at my missing shingle issue. He was…read moreable to diagnose, get me the single shingle I needed and came back the next day to do the repair. Finished it 15 min. Super service and great guy. Highly recommend!

TL/DR: Merritt Roofing has completely eroded my trust in their products and service. I do NOT…read morerecommend. 8-months after installation, we still don't have a roof we can trust, and they seem to be done supporting me. We did our due diligence and spoke to several roofing companies before committing to Merritt to fully replace our roof. We liked the salesperson/Project Manager, Jason (who was fairly new to the company, but being mentored by another, Bryan), and the price was in the middle of the pack (just over $10K). We even went ahead and paid extra for the "Platinum Coverage" for added piece of mind. We did everything we could think of to receive a good quality service/product. August 2025 - The installation crew did such a bad job on our roof that Merritt have since told me (as if it would put my mind at ease) that they will no longer work with that crew. That's fine for the next folks, I guess, but doesn't help us at all. I understand that they do still work with the contractors of the crew, just not those exact installers, so no guarantee that the way their other crews behave will be any better. We were also surprised to find out that Merritt contracts in installation crews, as part of what we were hoping we were paying for by going with a large, named company was a dedicated installation team. We could have hired random contractors ourselves. The edges of all of the shingles at the ends of the roofs were cut so badly that they were crescent-shaped, and the shingles underneath were exposed. There were a number of chunks taken out of the shingles by carless ladder placement. One of the crew had decided to fix part of a gutter that he had dislodged by shooting a bunch of nails into it, shooting a nail through the bottom of my gutter in the process, and causing a leaking gutter. They had also cracked the soffits (The vent underneath the edge of the roof), and it was just hanging out. They hadn't even tried to repair it. Although this has now been put back in place, it is still cracked. There were numerous other issues with the installation, but the team packed up and left without saying anything to me, and the Salesperson/PM wasn't around either. I called the Salesperson/PM when I went outside to look at the roof, and let him know that I saw some issues with the roof. He came over and agreed that it wasn't acceptable. The team was called back to address, and one of them showed up. He replaced a couple of shingles, and then tried to leave again. He made it clear we weren't happy with the edges of all of the roofs, and that they needed to address. It was scheduled that they would come out a few days later and replace all of those shingles. So immediately we went from having a new roof to a repaired roof. When the team did come to repair the roof, they were supposed to start at 8:30 am. The first person finally arrived at 10:20 am. and they starting working at around 10:40 am. Once the repairs were completed I pointed out some areas I wasn't happy with, and was put in touch with Garrett Zarecky, the Merritt "Production Manager" and was told that they would settle in the next couple of months. Garrett scheduled a date with me at the end of September to come and inspect the roof. He also made a number of comments along the lines of "If we need to replace the whole roof, we will" and that he would check inside our attic space, if he felt it necessary. September 29th 2025 - Garret game to inspect the roof, did not go inside the attic, despite saying he would. He told me something along the lines of "I wouldn't be able to see any issues from in there anyway". He also noted a lot of my concerns, but told me he was happy with how the roof looked and how it was performing. He assured me that this roof was as good as new, despite admitting that they no longer worked with the crew that installed it. Nov/December 2025 - I was cleaning the gutters, preparing for winter, and noticed that there were still a number of shingles that had scuffs and even gouges out of them. There was also the head of a nail pushing through one of the shingles at the back of the house, close to the edge. There were a numbers of other issues with the way the shingles lay and looked cosmetically. I reached out to Jason, Bryan and Garrett, the Production Manager. Jason had left the company, which seemed odd for a person who had only started there a few months before, so Bryan came out to inspect the roof. He agreed that it looked like the shingles had been damaged in some way, possibly as a defect in the shingles, and asked Garrett to inspect the roof. Garrett told me that the damage wasn't caused by a defect, but by foot traffic. The fact that there had been enough foot traffic on my roof in the days after it was installed to cause damage, seems to be another indication of how poorly it was installed. Merritt's "Repair Guy" (Garrett's words), Alonzo, came out in December and removed large areas of shingles, replacing them

The process of dealing with my insurance company on a water damage claim has been difficult. NICS…read morehas been a major help in navigating this industry. Without Preston's knowledge and guidance I don't think I would be where I'm at currently with this project. I'll keep everyone posted on the progress of my project and how NICS follow through is after construction has started.

They are working with our insurance company and adjusters to handle hail damage at our houseread more

The current flooding event was the 3rd time I called upon Robert Kraft and his teams of experts in…read moreremediation, repair and getting my home back to livable. The first 2 times were for my prior home in Hickory NC. My home flooded with over a foot of water twice due to heavy rains and HOA's lack of proper response to prevent. This time - my fiancé's home flooded due to a pipe breaking which flooded into the crawl space and caused significant damage to the floors, walls and throughout the crawl space. It came to our attention when Aqua Water contacted my fiancé about the copious amounts of water being used at our home. Reached out to this company. The owner, Robert, came immediately; brought in his teams and began remediation. They worked efficiently, advising the plans to complete the work at hand - which was extensive. His crews including but not limited to Blake, Jerry, Derrick, Elias and others were professional and did their work as if this was their own property. Their approach to perform perfectionist work was remarkable! Hopefully, I won't have to rely on Robert again for a water event but if I did -- I would call upon him immediately . If you need a company who will take care of your property - make sure it's Restoration One of Gastonia - you will not be disappointed! Thank you Robert - appreciate your expertise & high standard for the crews you bring in to assist. I cannot praise you all highly enough !

8-15-20 @ 1:45am -- my home in Hickory flooded throughout with 5+ inches! I called on Restoration…read more1 of Gastonia - Robert Kraft was at my home with rapid response !!!! He extracted all the water, set up commercial dehumidifiers, and totally took care of all issues. He worked until 11am and then went to see if he could help the other 4 neighbors who suffered flooding too. I highly recommend Robert Kraft, Mitch and everyone at Restoration 1 of Gastonia. They work for the client first and foremost! They do a thorough, professional job and have the highest integrity. Robert responds immediately to all calls / his company has been a blessing to me on a time of distress! I highly recommend this company and group of people!

Hank is amazing to deal with... He truly listens to understand the need first!…read moreI love working with people like that.

Based upon a recommendation from a neighbor who had NCA Carolinas construct their home's addition,…read morewe contacted NCA Carolinas for a sunroom addition. A representative came out with an architect to discuss our project. They left after a short while, with the promise that the next step was to be the architect contacting us with some sketches. Never heard back from either the architect or NCA Carolinas. Our next door neighbor also had NCA Carolinas come out for their project, and the same thing - they never heard back from them again. All we can assume is that our home additions were not large enough project for NCA Carolinas to be bothered with. The fact that we never heard back from them speaks volumes about their service. As such, I can not recommend NCA Carolinas for any project.

Let me begin by stating that I was referred to this company and its owner, Jay, by a good friend…read more They had no idea that the person they knew was such a poor businessperson. After my friend's recommendation, I called Blue Fox Roofing to inquire about an estimate for a complete roof replacement. During our initial conversation, I informed him that the company that was already working on other projects on my property was fully expected to handle the roofing as well. When I called, he assured me that he could do a better job and even offered to include some extras if I chose his company. I mentioned the other company and that my insurance would cover the new roof. I provided him with the insurance company's price for all roofing-related work. He was fine with this and expressed his willingness to complete the job immediately. Since he was a professional roofer, he assured me that the job would be done correctly. I provided him with all the details that the insurance company had given me, and he reiterated that he was the right person for the job. However, during our conversation with Jay, my wife signed a contract with the other company without knowing that I was seeking this alternative bid. Consequently, I found myself under contract with the other company. Jay informed me that I had three days to cancel that contract, and if I did, he could start the job immediately. After having several conversations with my wife, I decided to cancel the first contract. The next morning, I called Jay and left a message stating that the previous contract had been canceled and that we were ready to proceed with his company. I asked him to let me know what steps we needed to take to set the job start date. I did not hear from Jay for over six hours when I called him again and explained that I was ready to move forward with his company. To my surprise, he responded that there was no reason to return my first call because the job did not pay enough for him to be interested in it. He even suggested that if I could convince the insurance company to increase its payment, he would call me back. I was shocked and felt betrayed. Now, without a roofer, I had burned the first bridge and foolishly believed in his lies and deceitfulness. Today, I am without a roof or roofer, but I am determined to find a solution. However, I will never work with companies like Blue Fox Roofing, NC. I wanted to warn others about the potential pitfalls they may encounter when dealing with this company.

Blue fox completed the roofing installation on my home. It was about a 6000 ft.² roof. They were on…read moretime, used excellent materials cleaned up perfectly. They were by far the most professional group that I interviewed prior to making my selection. I'm so happy I went with them.

Before you let them do any work get an itemized invoice. They are very pricey. They did a job for…read moreme and It was extremely high in price. They were recommended to me by somebody else. I wish I would've gotten some estimates before I went with them. Very friendly, but they cost too much.

I have to say these guys are THE BEST! I woke up at like 1am on a Sunday to a weird noise and found…read morea pipe had completely come apart and flooded my whole kitchen, dining room and living room it was awful. I called Restoration 1 figuring I'd get some call service and hear from them Monday or maybe after 8am. Nope. One of their own people answered the phone. He asked some basic questions and got off with me and sent a guy out! By 2:30am they has come in, signed paperwork, got all my insurance information to help me with a claim, walked me through what to expect and started to get all the water up! They walked me through every step of the process and I felt like they really were there to help! These guys are awesome and even recommended someone for the repairs I needed after everything was cleaned up! I highly recommend calling them if you need help with water

Highly recommend working with Built Restoration and Construction Services!! Andy was a breathe of…read morefresh air when he came to bid on my job that another restoration company had abandoned. He was extremely honest and upfront about all the costs, time frames, and processes. He took the time to fully explain everything and answer all of my questions. He is very professional and experienced with working with insurance companies on claims. His team was very professional, on time, did great work, and was very respectful. The work was done on time and I have been extremely pleased with it. I've run into Andy multiple times after my project was completed and Andy always stops to say "Hi", he is truly a person who cares about his clients. Please do not look any further, Built Restoration and Construction Services is the company to hire!

I am so lucky I found Andy and his team. They do it all. I had severe water damage on three…read morefloors of my house, and ended up having to move out because the damage was so bad. Andy and Keith helped me every step of the way, from the water mitigation, to the repair and restoration of my entire kitchen, two bathrooms, and every floor surface of my 2200 sq ft house. This being my first house and first claim to file with insurance, he took the time to walk me through the process step by step and always answered my calls (which were a lot). His crew worked hard and efficiently, and I felt very safe leaving my home in his hands. He was able to get the job done much faster than anticipated, some because of timing, but mostly because he's extremely organized and dedicated to his clients. I had a few other contractors come out to the house before I found Built Restoration. Andy and Keith blew everyone else out of the water with their professionalism, insurance knowledge, attention to detail, and positive attitudes.

Due to his background and familiarity with public adjusters, Jim Sisson (sales rep) went above and…read morebeyond with inspecting our old roof and researching why two previous roof claims got denied as well as forming a plan to deal with our insurance policy and addressing our concerns with getting a great roof warranty, ensuring it was extra sturdy, and he even coached us on how to shop around for a much better policy to protect our forever home. Tony Noviello (co-owner) did an excellent job with managing logistics of the roof teardown and replacement and addressing all of our requests for improvements. Not only that, but his crew took their time with attention to detail and took no shortcuts. We are very pleased with the finished product and can confidently tell you that this new roof is noticeably higher quality (and prettier) than the previous one. I do not regret hiring them and recommend them to everyone. If you call them, please tell them you heard about them from Vina.