Jaime and his team helped us out after we had water damage from Hurricane Helene. His team was…read moreprofessional, on time and super easy to work with. After his work it's like the damage never occurred. Attached are before and after pictures.

ERT responded promptly and consistently throughout my Master Bathroom water leak mitigation and…read morerestoration project. They communicated with my homeowners insurance company quickly and effectively for estimates and payments. Pricing was very reasonable for wall repair, painting, and ceramic tile replacement and Jaime was very responsive to all of my concerns throughout the project. I am very pleased with their work results, attention to detail, and quality of service. My Bathroom looks better than when they started! I highly recommend Emergency Response Services for bathroom restoration work.

Paul Davis Restoration was assigned by my insurance company. Jeremy was my contact. He was…read moreefficient, answered all calls. Work was performed quickly and was awesome. I am more than pleased with the end result. Also Brittani was great help during the process. Great company.

Do not use this company if you are working with insurance. They are very responsive at the…read morebeginning, but as soon as they have to negotiate with the insurance adjuster, they ignore your calls. Terrible customer service.

The plumber Tim was so easy and to work with and polite. Very knowledgeable about Plumbing. Did a…read moregreat job, fixed my problem and out the door.

If I could give a negative star I would all because of Charles... I Had a blockage in my pipe in…read morethe back yard started on a Saturday I called for service on a Sunday they sent a technician Charles out to the house. We asked Charles a simple question how did you asses the situation and Charles went off, cursing, packing up his equipment and proceeds to leave with a nasty attitude. Charles was very unprofessional and although the work needed to be done he preceded to tell me how we didn't have the money to pay etc. needless to say I would rather spend my money elsewhere then to deal with a nasty technician like Charles.

The process of dealing with my insurance company on a water damage claim has been difficult. NICS…read morehas been a major help in navigating this industry. Without Preston's knowledge and guidance I don't think I would be where I'm at currently with this project. I'll keep everyone posted on the progress of my project and how NICS follow through is after construction has started.

They are working with our insurance company and adjusters to handle hail damage at our houseread more

I called the office and they sent Garrett out to take a look at my missing shingle issue. He was…read moreable to diagnose, get me the single shingle I needed and came back the next day to do the repair. Finished it 15 min. Super service and great guy. Highly recommend!

TL/DR: Merritt Roofing has completely eroded my trust in their products and service. I do NOT…read morerecommend. 8-months after installation, we still don't have a roof we can trust, and they seem to be done supporting me. We did our due diligence and spoke to several roofing companies before committing to Merritt to fully replace our roof. We liked the salesperson/Project Manager, Jason (who was fairly new to the company, but being mentored by another, Bryan), and the price was in the middle of the pack (just over $10K). We even went ahead and paid extra for the "Platinum Coverage" for added piece of mind. We did everything we could think of to receive a good quality service/product. August 2025 - The installation crew did such a bad job on our roof that Merritt have since told me (as if it would put my mind at ease) that they will no longer work with that crew. That's fine for the next folks, I guess, but doesn't help us at all. I understand that they do still work with the contractors of the crew, just not those exact installers, so no guarantee that the way their other crews behave will be any better. We were also surprised to find out that Merritt contracts in installation crews, as part of what we were hoping we were paying for by going with a large, named company was a dedicated installation team. We could have hired random contractors ourselves. The edges of all of the shingles at the ends of the roofs were cut so badly that they were crescent-shaped, and the shingles underneath were exposed. There were a number of chunks taken out of the shingles by carless ladder placement. One of the crew had decided to fix part of a gutter that he had dislodged by shooting a bunch of nails into it, shooting a nail through the bottom of my gutter in the process, and causing a leaking gutter. They had also cracked the soffits (The vent underneath the edge of the roof), and it was just hanging out. They hadn't even tried to repair it. Although this has now been put back in place, it is still cracked. There were numerous other issues with the installation, but the team packed up and left without saying anything to me, and the Salesperson/PM wasn't around either. I called the Salesperson/PM when I went outside to look at the roof, and let him know that I saw some issues with the roof. He came over and agreed that it wasn't acceptable. The team was called back to address, and one of them showed up. He replaced a couple of shingles, and then tried to leave again. He made it clear we weren't happy with the edges of all of the roofs, and that they needed to address. It was scheduled that they would come out a few days later and replace all of those shingles. So immediately we went from having a new roof to a repaired roof. When the team did come to repair the roof, they were supposed to start at 8:30 am. The first person finally arrived at 10:20 am. and they starting working at around 10:40 am. Once the repairs were completed I pointed out some areas I wasn't happy with, and was put in touch with Garrett Zarecky, the Merritt "Production Manager" and was told that they would settle in the next couple of months. Garrett scheduled a date with me at the end of September to come and inspect the roof. He also made a number of comments along the lines of "If we need to replace the whole roof, we will" and that he would check inside our attic space, if he felt it necessary. September 29th 2025 - Garret game to inspect the roof, did not go inside the attic, despite saying he would. He told me something along the lines of "I wouldn't be able to see any issues from in there anyway". He also noted a lot of my concerns, but told me he was happy with how the roof looked and how it was performing. He assured me that this roof was as good as new, despite admitting that they no longer worked with the crew that installed it. Nov/December 2025 - I was cleaning the gutters, preparing for winter, and noticed that there were still a number of shingles that had scuffs and even gouges out of them. There was also the head of a nail pushing through one of the shingles at the back of the house, close to the edge. There were a numbers of other issues with the way the shingles lay and looked cosmetically. I reached out to Jason, Bryan and Garrett, the Production Manager. Jason had left the company, which seemed odd for a person who had only started there a few months before, so Bryan came out to inspect the roof. He agreed that it looked like the shingles had been damaged in some way, possibly as a defect in the shingles, and asked Garrett to inspect the roof. Garrett told me that the damage wasn't caused by a defect, but by foot traffic. The fact that there had been enough foot traffic on my roof in the days after it was installed to cause damage, seems to be another indication of how poorly it was installed. Merritt's "Repair Guy" (Garrett's words), Alonzo, came out in December and removed large areas of shingles, replacing them

VERY expensive, but they showed up in less than an hour on a holiday weekend and fixed the issue…read morewith no problems.

After a late night emergency where a pipe broke off from our washer. We called Roto Rooter. They…read morewere quick to send us a plumber to address the issue. Our plumber Joseph Vega was great, explained everything to us and he worked fast and efficient. For how late it was and how fast they got the job done I feel the value was good. Overall, we had a very positive experience.

A fire breaks out in your home and you're 6 hours away. That's what happened to me. Within an hour…read moreI got a phone call from Jason from ERX. Within another hour he was at my home assessing damage. Within another hour the electrician was there restoring power after cutting the source of the fire (exhaust fain a bathroom) and had huge hepa filtered fans going. Having personal updates while on that long drive was comforting. Outstanding communication from start to finish with the 6 week process. I cannot thank ERX and the great employees Jason, Amanda, Brandon and Tyler for all their help, compassion and empathy. We as homeowners don't go through this every day, they do. Having 1 company handle everything from beginning to end was as stress free as this stressful situation could have been. Thank you. Dorothy M

Total nightmare. I'm not exaggerating when I say everyone who was involved with my project is no…read morelonger with the company now 6 months later. I'm having issues with things covered under warranty and I have been given the runaround for days with no one calling me back. This company has been a nightmare to work with since the very start, I truly wish I would have read the reviews beforehand. Please do your research, this company is bad news

I had an incredible experience with Shawn and his team. We were contacted immediately and the…read morecommunication was top notch. We were able to determine our needs quickly and he had someone out within 24 hours to fix my laundry room which was stripped down due to a flood. They provided quality work within the estimated time frame. They also worked with us on the cost and keep everything within an affordable range. While they were here we discussed additional projects and will be looking to do more work with them.

Excellent work. Shawn and team were professional and communicative. Love the finished product. Will…read moredefinitely use them again. They retired our shower floor. Looks brand new.