I wouldn't wish water damage or any type of damage to anyone's home, but if it ever happens to you…read more- do yourself a favor and call First Atlantic Restoration. Truly the most empathetic, thoughtful, tenacious, communicative, thorough and consistent customer service I've ever experienced from start to finish. From the damage mitigation, to the end build out, to the absolute nightmare of dealing with insurance - they were always above and beyond and gave me peace of mind. Andrew, Austin, Lynsey and their teams made the frustration of the past few months bearable and kept me sane and sometimes even laughing - often a very daunting challenge - and I couldn't be happier with the end result!

If you have a home emergency I would definitely recommend choosing another restoration company…read more I've had 2 different projects done. One was at my rental property, the second at my primary residence. When a new tenant moved into the rental property we found many things that weren't done correctly, some that cost me a large amount of money. Thank goodness there was a new project manager, who corrected many of the problems caused for the last project manager. There was a huge amount of leaking when my tenant took a bath. It caused water damage in both adjacent bathrooms. The master bath floor was to be taken down to the studs in the insurer payment. It wasn't. When the hall bathroom flooded, the workmen found asbestos that has been covered by layers of tile. My question was if the adjacent bathroom floor had been removed to the studs, wouldn't asbestos have been found there too? The Project Manager admitted Yes. Asbestos was then found. The company covered the asbestos removal in that one bathroom but not the other. If they had done the work correctly the first time they would have known both bathroom floors were the same. Then the source of the tub leak had to be found. The plumbing under the house wasn't going to the city's connection. More big bucks for me. The new project manager did correct some issues that the now no longer employed Project Manager didn't correct. He couldn't believe that he actually took the new toilet I ha recently replaced & replaced it with a cheap one. I saw it & said "Where is my toilet?" The next day what I thought was my toilet has been returned,. But when I tried it the lid wasn't solid like the one I had recently bought. My theory was that he was running his own business on the side & skimming from First Atlantic & its customers When I had a pipe break at my primary residence I panicked & called First Atlantic. To my chagrin they assigned that same Project Manager. On hindsight I should have requested someone else. I later learned that he was sub contracting work to companies not used by First Atlantic. They had to remove the tile from my master bathroom floor to mitigate the water damage. It was obviously not done correctly. A few years ago I had my front door removed. The stud it was connected to, which was directly under the worst of the water leak, was so rotten that it crumbled into pieces. The tile company didn't shield the bathroom correctly while they ground away the inches of hard insulating material under the tile. My vanity, closet & bedroom were coated with the residue. I had to throw many things away. When the cleaners he hired were asked about cleaning the area they indicated their instructions were to clean a path from the VA bathroom and down the front staircase . I later learned that First Atlantic has their own cleaning crew that would never have said that. I could go on and on. Suffice it to say that even with personnel changes, I would never hire this company again.

The sales team was on their A game, I had no intention of using them but Chris was extremely…read moreknowledgeable and good at his job. He was not pushy, he was down to earth and presented the facts, answered all my questions and didn't ask why I wasn't willing to sign the moment his sales pitch was over but rather thanked me for my time and let me discuss my options with my spouse. Furthermore when it came time to deliver he did, he helped initiate the insurance claim and got the process started. Mitigation team was prompt courteous and very easy to work with. If you get a team led or with Rob on it he does great work! While a little heavy handed in the value of their work, the knowledge of the processes and osha requirements makes it near impossible for insurance to argue. When it came to reconstruction it felt like it took awhile to get started and then asking to be put on the schedule resulted in being accused of self importance. I understand scheduling delays can cause intimidation as to actually giving a client an estimated time frame, however to say you have no idea is not a good business practice. What saved them is they are incredibly talented at getting the customer top dollar with insurance because again they write with a heavy hand. Thankfully Jacob understood I was not willing to go over what insurance was giving us and worked with me to get as many jobs we could not do ourselves was covered in the actual estimate. A brief timeline for your awareness: From the start of rip out to the day insurance received the invoice was 10 days. Insurance then took 9 days for us to all get on the same page for mitigation. It took insurance another 13 days to agree on reconstruction costs. Reconstruction for ERS took 10 days to finish the estimate and materials list, I paid the deposit and signed the contract during that time- actual work started 9 days later. Despite the slow start they did get me on the schedule fairly quick. About the reconstruction teams: Masters of their craft are the carpenters Mike and Rick. They are so unbelievably talented in all they do; they understand wood and how to make the cuts look seamless and took great pride in their work. They will never be caught lounging around on the clock and are very courteous. Whenever you need a touch up or the project needs to be finished Shawn sends them because they are that good. They fix drywall, plumbing, you name it. I would hire them again personally due to the quality of their service. Steven and John the tile subcontractors are also extremely knowledgeable and went above and beyond to make sure I was getting the best product possible. They took care to not break tiles and if something was wrong they would rip it all out to fix it without me saying a word. Their understanding of high fail points in showers and how to ensure the shower and tubs were not going to fail made us as homeowners feel much more at ease. The drywall subcontractor left a lot to be desired. The team is so kind and did a phenomenal job hanging the drywall and skim coating over a terrible texture, but they did not clean up after themselves very well - leaving dust in electrical sockets, mud on electrical outlets and switches. They also did a lackluster job finishing the product - leaving a large imperfections on the walls bumps and grooves alike - and their primer job resembled that of someone painting with 75% water and 25% primer. Such a shame as they were a very nice team, and maybe had I been there to babysit it would have been a different end product. The project manager for mitigation was not my personal favorite as he did not comprehend how to handle a client who is having their house ripped apart and wants to put it back together. The project manager for reconstruction, Shawn and Ethan was a different story. Shawn was understanding and attentive. He came and checked in on the job every couple days if not daily. When there was a problem Shawn was on it, he wasted no time and was constantly making sure the project was moving in the right direction. Overall a good company.

Bottom line is go with someone else. I had to use this type of service again and had none of the…read morebelow issues with First Atlantic. They required me to sign a work order prior to giving an estimate. One of the items in the work order stated that I would be responsible for anything that insurance doesn't cover. According to our property manager (this property is a rental) who I brought this up with, he had this issue with them in the past but thought that they had fixed the problem. They did not. USAA Insurance did not cover 1100 dollars of what they wanted. They threatened collections on me to pay this amount on top of the approximately 3500 that USAA covered. Mind you that this threat, done via email with no official document, was the first time that they demanded that I pay this amount. On top of this they did not provide a detailed invoice until this moment even though I had asked for one. (They said they forgot to include me on the original). I paid knowing what I had signed, but told them I would start the process of making sure that all people know how they do business, and that I would never use them again. Funny enough I needed these services once more a couple months later which is when I went with First Atlantic and had the complete opposite experience. I called USAA to ask for their reasoning and they gave me a break down. 1. This company charges above market rates. The USAA adjuster had told me that they discussed this with the company, so they were well aware that they were charging above market rates. Insurance does not cover rates that go above market value. 2. They charged for supervisor hours. This is apparently unusual and not covered by insurance companies. 3. They sent some samples to a third party to be tested. Again the adjuster had talked to the company and told them to provided an invoice and after doing that they would cover this portion. An invoice of the third party testing was never provided. This company relies on the notion that they must get in right away to prevent further damage to your property, rushes you to sign the work order, knowingly charges rates that insurance will not pay for, and does not provide proper documentation to insurance to allow for a larger reimbursement. Edit: Attached is the statement from USAA. They also used a lab by the name of Commonwealth of Virginia Asbestos Analytical Laboratory #3333000153 per their documents.

For anyone seeking exceptional mitigation services, I wholeheartedly recommend Jenkins, with a…read morespecial mention to Christopher Page and his team. Their work in our house was outstanding, maintaining the highest level of cleanliness throughout. Christopher's expertise and commitment to customer satisfaction were evident in his prompt responses to our questions and his team's willingness to accommodate our schedule, ensuring we were always well-informed. PS: We're still waiting for the roof replacement before repairs can begin.

Tyler and Devante did a great job today in and out clean up job great work . Went in torn ceiling…read more out found the problem got everything set for the plumber. Great job.

I'm surprised no one has reviewed these guys yet! I had some siding falling off my roof and called…read moremultiple contractors to quote me on this repair. After getting estimates from about 5 different companies, Fixit Express was more than 50% cheaper and Bill, the owner I believe, was very professional when I spoke with him on the phone. Since all the other companies were way more expensive, I decided to go with Fixit Express. They seemed to be booked up so they couldn't schedule my house until a week out from when I called, which was fine considering how much money i was saving. I also am the property manager of this house and do not live in the area, but I was conveniently able to pay for the service online through Intuit, a secure payment software I can trust. Bill and his crew arrived at the time they were scheduled and were done in about an hour! The job looked great and am very satisfied. I would highly recommend Fixit Express for home repairs and Bill will definitely be my go to guy from now on. The only reason why I took one star off is because no one followed up with me with a phone call to tell me the job was done, but I drove by an hour after the scheduled time expecting them to still be there but it was all done!

I had a roof installed by RTB on 1/19/2017. A few months later, a roof leak was noticed causing…read morestains in the living room and over the rear door. May 8, 2017, I contacted John (salesman) at RTB, and informed him about the roof leaking. John stated that he would file the claim immediately and someone would be out to assess the leak soon. May 22, 2017, a representative from RTB called me and scheduled a on-site visit for that day at 3:45 PM. The tech came out and put black caulk sealant over exposed nails that he assumed were creating the leak. He stated that the original installer left old flashing and roof tile on roof. 11/27/17 Another leak was noted. I contacted RTB. The receptionist I spoke with stated she is going to find out the field tech's availability and call me back. 12/4/17 Never received contact back from RTB, so I called again. I was told that the delay was due to people being out sick and were unable to schedule a visit. The receptionist stated Tony would be back tomorrow and she would consult with him and call me then. 1/21/18 Still no call back received from RTB, and the leak has grown and continued to spread across the wall, and up the ceiling to the top. Called RTB again but was unable to get an answer. 1/31/18 I called RTB again, and explained my frustration over how many times I've called and how long this problem has existed. The person answering the phone placed me on hold while she spoke with the owner (Jeanie?). When she came back on the line, she said the owner was getting in touch with her field service person and would call me back later this same day. I verified that they had both my work and cell numbers. There was no returned call again. 2/1/18 @ 16:30 I attempted to call again, multiple times, but could not get anyone to answer the phone. I attempted to contact John (original salesman) and left him a message explaining my frustration and that I was running out of patience and was going to file a complaint with HomeAdvisor (how I originally found RTB) if I didn't hear back this day. At 17:17, Jeanie called me back and stated Mario and Brandon would be here the next evening to look at problem. 2/2/18, 2 guys came to assess the situation. 1 of them stated he was the owner's son. They determined that the flashing was done incorrectly and made a phone call. After the call, he stated someone would be coming the next morning to fix the problem. While the 2 guys were in the attic assessing the roof, one of them stepped off of the rafters and his foot went through my foyer ceiling, causing a large crack. The owner's son stated that he would have their drywall repair person contact me on Monday to schedule a repair to the crack and the water stains. 2/3/18 The owner's son came back with a roof tech. The tech determined that the original installers failed to place flashing under a spot where one of my roof angles overlaps another. Instead of installing the roof correctly, they simply cut shingles to frame around this area, leaving an exposed section of roof for water to enter. He took several shingles off, placed proper flashing, and placed the shingles back in place. I asked about the ceiling repairs, and was told that someone would call me soon to arrange for both the crack and stains to be repaired. 3/19/18 I never heard back from RTB, so I called for follow up on when repair person will come fix ceiling. I spoke with Jeanie (owner?) and she stated that her drywall guy has been busy with a big project at the oceanfront. She stated she will call me back tomorrow with a repair date. I never head back from RTB. 7/2/18 @ 3:30pm Never heard back from RTB. It's been several months without contact. I attempted to contact them, but got an automated attendant. I selected extension 12, which it stated was Jeanie's, and I left a message. I also called John's cell phone and left him a message. I did not hear back. ** There's even more to this story but I ran out of room so I had to delete info about the shed not being done to GAF standards because they didn't remove the old shingles and then lied about it even though they were recorded on my home security system.

This company was wonderful to work with! My roofing job was easily scheduled within one week! Even…read morethought we had a large roof of 48 square they were able to complete it in a day and a half! My roof looks great and we are very happy with the service.