They're motto is "we love taking care of kids". It should say "we love taking care of kids as long…read moreas they can pay up front"! Mary, the hygienist in New London clearly doesn't like kids. she's been nasty to my son with special needs every time he's been there! The front office isn't much better. We got a bill for 7k$ to fix his fillings. I asked if we could do a payment plan. "Absolutely not they said!" I said "if i can't Pay up front, what do I do to take care of my son", who is in pain mind you. They said "arrange payment and come back then". All they care about is money, not kids! If you have a child with special needs, stay away from this place!

Got a super rude letter after our child with special needs was unsuccessful at attending his second…read moreappointment. I suspect this nonsensical letter was intended to disinvite us from the rescheduled appointment, though I hadn't realized that yet when I called them to complain about the tone of this correspondence. I left an (admittedly) angry message to try to clarify the intended message behind the last sentence. After additional reflection I called back and left another message to say we are just going to find another provider. My son was referred to you because of behavioral issues he demonstrated at his last dentist appointment where he was combative and they couldn't get him even into the exam area. I called y'all to ask before his first appointment to see if you had some kind of plan for him - nope. I asked if y'all had any other unique practices for special needs kids - nope. "We deal with them all the time." Oh, great. I'm glad you "deal" with them. Rather than waste everyone's time with a massive meltdown that would have caused EVERYONE stress (including the "many children waiting to be seen") - we rescheduled and arranged for the behavioral therapist to come along with us. Fast forward to the day of the second appointment - My husband and the behaviorist spent *forever* trying to get our son to the appointment, lots of blood/sweat/tears and just as he was about to admit defeat and call you - the practice called him. The appointment was rescheduled again. Does the tone of this letter match those events, to you? They haven't even experienced my son's challenges... because try as we might we can't get him in the car after the episode at his last dentist....and you're *already* this rude and discompassionate...? Forget it. I guess their "specialized" pediatric practice does not include special needs families. I wish we were never referred to this place!

Northwood Family Dental Center is extraordinary! I have been a patient about 2 years and I can't…read moresay enough good things about this dental center. During my first visit I quickly noticed how spotless clean this business is. This dental center runs like a well-oiled machine! I never have to wait long for my appointment. If you are searching for exceptional dentistry with professional caring employees, this is the place. Dental hygienist K.T. (Karen) is totally awesome! She is very thorough and is very gentle with her patients. I can't imagine finding a nicer dental hygienist . Northwood Family Dental Center is fortunate to have her. My dentist, Dr. Pasquale is extremely knowledgeable and is very talented at putting his patients at ease! Dr. Pasquale and K.T. make the perfect dental team!

First appointment Dentist had toddler child running around, had to stop working on my child 2x to…read moreattend to her screaming child. I proceeded to interact with her child so she could finish working on my child. Fast forward next appointment was the Monday after Memorial Day weekend at 9am and they called me at 8am to cancel/reschedule because the dentist called out sick conveniently after celebrating the weekend. I called the day before my next appointment expressing my child has step throat and should reschedule and they told me because it's technically under 24 hours away if I didn't show up I couldn't come back. I immediately found a new dentist and couldn't be happier. They should really get their ishhh together!

The best dental office ever. Staff is incredible, office is always immaculate. 10/10! Thank you…read moreEmerson Dental!

I would strongly advise against Emerson Dental in Westford! Dishonest and unprofessional and…read moreunbelievably greedy! They even brag about their greed. Try to cancel an appointment because of the death of a relative and they will ban you! They also badmouthed the wonderful dentist who used to work there, (Dr. Maya), to the point of meeting the legal definition of slander! I will be letting him know. I really feel sorry for the office staff who have to work with the "office manager!" I would strongly recommend staying away from this place!

I went to see Dr. Levy a few years ago when I needed a couple of teeth extracted and regular…read moredentists wouldn't touch them. Dr. Levy did a great job and the price charged was reasonable. Highly recommended.

just called for the 3rd time, others i left message and they called me back, so i called again…read more i have medicaid and they're the only ones that accept it. i was turned down flat. i was told by medicaid after that they have to take me. no way.. flatly told by the receptionist with is his right hand. now, i wouldn't go there if i was dying, the way she talked to me as if i was dirt. unprofessional all ways around. be warned here...

had both my here for the first time after being with their other doctor years I wish I made the…read morechange . Everyone was amazing. I had a very good experience. everyone that worked there was great with the kids, especially Juliette.

Refused to see my daughter again because see cried and was scared at her last appointment!read more

TERRIBLE rude don't go here !!!!! They'll be rude right in your face and tell you there's an…read moreappointment for both your kids then only see one because I have to hold my 2 year old since she's scared of the dentist. Then cause drama so you can't reschedule an appointment for over a year for the other child....Terrible service. Then tell you to get a new dentist when you ask why you couldn't be in the room with your child. Unprofessional and disrespectful. They also don't tell you you're seeing any of three different dentists and don't get the same dentist every time. And add that I was THREE minutes late and they mentioned it about FIVE TIMES after calling and they told me "oh it's fine it happens" clearly not since they had to keep mentioning it.... Edit to this review they will drop you as a patient if you they mess up your schedule. Or bring your complaints forward. I was told by bring up a concern about the schedule they messed up "if we don't give you the warm and fuzzies go elsewhere" as she THREW a transfer paper at me. For simply bringing up a question ! Never in my LIFE have I EVER experienced such insanity. I was told "being a dentist is hard enough I don't need to deal with this" because I asked a question.....It's be happy or be dropped as a patient. I wish I could insert the voicemail Virginia left me. Very mean. I have a long list of nasty things they said to me and put words in my mouth. Oh and they will talk over you if you try to speak and won't hear you out at all. Was told I would receive a phone call from the dentist himself after all this @4pm. I waited hours no call. He called me at 8 at night. Truly a waste of time and unprofessional establishment. You are better off going anywhere else if you have children! I've never left a bad review anywhere but I felt that this was the ONLY voice I was given in this situation. Such a shame.

After a bad wisdom tooth extraction with pieces of the tooth left in the socket. I experienced 2…read moreweeks of my jaw in utter agony.... Thanksgiving '24 was a bust. To add insult to injury. I was blindsided by a sizeable bill, to which I was told they were not in network with my insurance. That was an unexpected surprise after years of patronage. I understand that things happen, but it never feels good to get the fuzzy end of the lollipop! To that end... I will be moving to another dentist post haste.