Katie at Dr Vermette's office is wonderful. We were traveling from out of town and needed…read moreassistance with our Invisalign. The office was helpful, responsive and very warm!

From the owner: Transform your smile with braces and Invisalign at Vermette Orthodontics in Concord, NH. We provide…read morepersonalized orthodontic care for kids, teens, and adults, using advanced technology in a comfortable, welcoming environment. Start your smile journey today and build lasting confidence.

We are parents in the medical and dental fields, and we were having a problem deciding on an…read moreorthodontist for our child who has some difficult and major orthodontic problems. We had had consulted and discussed our child's case with more orthodontists than we anticipated, and received conflicting treatment plans. Not expecting a resolution, we acted on a recommendation to see Drs. Chan and Chen. These are our experience: 1. They had a busy schedule, but Dr. Chen stayed after hours to see us. She spent more than an hour explaining her findings and recommendations. To use our child's favor phrase "Who does that?" We are health care providers, so we know that this is one hallmark of a doctor who truly cares. 2. Dr. Chen is super knowledgeable. By now we have read volumes of orthodontic textbooks and articles. We have no clinical experiences in orthodontics, but we know much more about orthodontics than maybe the average parent. Dr. Chen's findings were consistent with what we understood about our child's problems and more. Her recommendations were detailed and addressed all of our concerns. Her treatment details not only agreed with the textbooks and research findings, in areas where there were controversies Dr. Chen was able to offer very sincere and clear recommendations. She was not dogmatic about her recommendations but able to offer clear explanations and good alternatives. Orthodontics is very much an art as much as it is a science, and Dr. Chen excels in both. She also offered her experiences in treating her own son about the very same problems as our child had. How reassuring is that? 3. The stuff, from Teri at the front desk to Tori the assistant, were super friendly and helpful. Our child is shy, and they made her feel comfortable throughout her appointments. 4. The office is clean, professional, and parking is easy. We drive a long distance to see Dr. Chen. We decided that she was our child's orthodontist and was worth the extra driving. 5. The practice uses advanced technologies. For example, the xray is digital. Radiation exposure is a concern for us, and digital xray has low radiation. Dr. Chen was so accommodating. She didn't mind using the xrays we got from another office to lessen the radiation exposure to our child. They use digital impression to scan their patients' teeth instead the old fashion impressions. This allows more accurate impressions and comfort for their patients. I could go on and on about how wonderful this office and Dr. Chen are. We are looking forward to getting the best orthodontic results for our child with Dr. Ivy Chen. I will update our experience, and everything so far tells us that we will have more wonderful things to say about this orthodontic practice. We are looking forward to meeting Dr. Chan, who also will be seeing our child. Getting two doctors with their combined experiences and knowledge? Where else could you get that?

Outstanding doctors, sincere caring makes them the best in their profession! Best ortho practice…read morein Massachusetts.

They're motto is "we love taking care of kids". It should say "we love taking care of kids as long…read moreas they can pay up front"! Mary, the hygienist in New London clearly doesn't like kids. she's been nasty to my son with special needs every time he's been there! The front office isn't much better. We got a bill for 7k$ to fix his fillings. I asked if we could do a payment plan. "Absolutely not they said!" I said "if i can't Pay up front, what do I do to take care of my son", who is in pain mind you. They said "arrange payment and come back then". All they care about is money, not kids! If you have a child with special needs, stay away from this place!

Got a super rude letter after our child with special needs was unsuccessful at attending his second…read moreappointment. I suspect this nonsensical letter was intended to disinvite us from the rescheduled appointment, though I hadn't realized that yet when I called them to complain about the tone of this correspondence. I left an (admittedly) angry message to try to clarify the intended message behind the last sentence. After additional reflection I called back and left another message to say we are just going to find another provider. My son was referred to you because of behavioral issues he demonstrated at his last dentist appointment where he was combative and they couldn't get him even into the exam area. I called y'all to ask before his first appointment to see if you had some kind of plan for him - nope. I asked if y'all had any other unique practices for special needs kids - nope. "We deal with them all the time." Oh, great. I'm glad you "deal" with them. Rather than waste everyone's time with a massive meltdown that would have caused EVERYONE stress (including the "many children waiting to be seen") - we rescheduled and arranged for the behavioral therapist to come along with us. Fast forward to the day of the second appointment - My husband and the behaviorist spent *forever* trying to get our son to the appointment, lots of blood/sweat/tears and just as he was about to admit defeat and call you - the practice called him. The appointment was rescheduled again. Does the tone of this letter match those events, to you? They haven't even experienced my son's challenges... because try as we might we can't get him in the car after the episode at his last dentist....and you're *already* this rude and discompassionate...? Forget it. I guess their "specialized" pediatric practice does not include special needs families. I wish we were never referred to this place!

Awful predatory and harassing business. I went here once, they gave me an absurd claim that four of…read moremy teeth would need to be replaced due to 'microcracks'. I saw two other dentists who said that is not the case at all. I needed one restorative filling. They then proceeded to book me a follow up appointment with no consultation, and tried to charge me for the missed appointment. YEARS LATER THEY ARE STILL HOUNDING ME TO THIS DAY. Demanding that I pay for this 'missed' appointment. I have called several times and explained I never booked it, and that they are harassing me at this point. Obnoxious and disrespectful behavior, and illegal. If the harassment continues I will be forced to involve a lawyer. I wish I could rate 0 stars.

I can't recommend this gentle dental enough! I broke my permanent retainer and found this office…read morenear me. I was so worried about money and my teeth moving back and that it would hurt to remove and the whole team was so incredibly kind to me. I worked with Courtney and Dr. Konstantinos. They went above and beyond! I am currently undergoing cancer treatment and they made sure to wear their masks and kept me feeling safe and comfortable the entire time I was there. Thank you again! I will definitely recommend to friends and family.

Our family has been through Baker Ortho for two of our three kids and there's no question we will…read morebe returning for the remainder of our orthodontic needs. Their staff is always friendly and accommodating - always happy to help adjust appointments to fit our busy schedule. Dr Baker couldn't be more pleasant and is always patient while treating the kids and when explaining ortho care to us, as parents. We especially appreciate their availability during non-office hours when we have had time sensitive questions. They're the best.

They are very helpful and explain everything well. My son was very comfortable with his visits. He…read morehas a lot more to go! We feel confident in their abilities. :)

As a general dentist, I've worked with Dr Lenk for over a decade and he is certainly my "go-to" for…read morewhen my patients need an orthodontic referral, both kids and adults. He and his staff are warm, caring, and professional. I appreciate that he does an excellent job of communicating with MY office before, during, and after treatment and will always coordinate as needed if we need to do any treatment during the patient's time in braces, they are great with that as well. I can't pretend to understand this platform's algorithm for allowed/featured and "not recommended" reviews. It sure can seem arbitrary and when you ask service reps apparently no one knows how this secret sauce works... it just happens! That said, I am perplexed that this office has only 5 featured write ups but 19 that fall under "not recommended." Seems strange. One of those unfeatured posters tho suggested that the doctor was trying to just get more money out of the reviewer's son. I can say without question that that is NOT how Dr Lenk does business! I have seen him time and again reduce fees and no-charge certain services to help out patients in need. He has historically been very generous seeing kids with NH Medicaid. 60% of the state's dentists do NOT see those patients because the low reimbursement rates result in the practice often taking a loss. So while that unfair accusation was buried in "not recommended" section (along with a dozen good looking reviews!) I couldn't stand by without speaking up in defense of Lenk Orthodontics. They are friendly, knowledgeable, and quite fair. Certainly where this dentist will take his kids when they need braces in a few years!

My 11 year daughter received a referral from our dentist to the practice. My daughter, wife any…read moremyself, after removing her early from school, scheduled and met for a consultation. Stephanie spoke with us for about 15 minutes and conducted some x rays and spoke about a plan for her teeth. She was very nice, helpful and professional. Dr. Lenk then entered the room and started his presentation. He got off track a bit about 10 minutes into the conversation. I then asked a couple questions to get him back on track and he then abruptly stated "It was too hot in the room, I was too aggressive and asked us to leave ". The other four of us in the room looked at each other awkwardly as he exited the room. Stephanie, his assistant said " I'm not sure what just happened". My daughter thought he was joking. He then poked his head back in the exam room and said, " Leave now". Needless to say, Dr. Lenk was extremely unprofessional and couldn't handle a couple normal questions from a seated position, not loud or out of line any parent would ask. There was zero aggression directed toward him. We left like normal, adults without a scene and upset we wasted out time with such an unprofessional person.

fantastic doctor with strong ethics, standards, and care. she knows what she is doing. well worth…read moreevery penny!

Such a friendly staff. Very kind and caring. Very responsive. Quick to return calls and will fit…read moreyou in for emergency fixes.