I've had the absolute pleasure of completing a total dental restoration project in the care of the wonderful Dr. Paul Mathew and his incredible team at Artisan Dentistry. I don't even know where to begin, but let me tell you--I hadn't pursued dental care since my late teens (I'm now in my mid-50s) due to a crippling dental fear that made me endure pain rather than visit a provider. At my wit's end, I searched for a dental office that could accommodate my phobia. I happened upon Artisan Dentistry and booked my consultation. I was visibly shaking and dizzy (literally!) with fear as I made my way to his practice and chair. (The office is beautifully and calmly decorated, and his staff is wonderfully trained to deal with us "chickens.") Dr. Mathew immediately greeted me warmly and asked me to talk about myself and my history. He has wonderful bedside manner and is quite gregarious--he genuinely enjoys a good chat. We just talked for about half an hour to an hour, and together we decided to take some careful steps forward. I asked about full sedation, and he was completely open to it and any options I wanted to pursue. I could call the shots at any time and switch sedation plans. He gently suggested that I start with a few teeth cleaning sessions using topical anesthetics and Novocain as needed, guaranteeing that I wouldn't feel anything. I went in for my cleanings, and it was exactly as he described--I didn't feel a thing! Here was the turning point: I asked him point-blank, "So I had some Novocain during my cleanings--is that what you would use if we didn't do sedation dentistry?" "Yes," he said, "the same type of pain management for each part of your mouth that I work on." I said, "You know what? Let's try it." That decision changed everything! For all the massive work that was done, I wasn't sedated in any way! Let me tell you, I've had major work done, and his priority was always pain management. Dr. Mathew literally changed my life by showing me "here is what a medical professional can be." Since being under his care, I no longer fear having minor medical procedures done in other doctors' offices. It turns out my epic teeth issues were only symptoms of the real problem: my fear of dentists (and medical professionals), the perceived loss of control, and procedures that were unknown to me. Yes, Dr. Mathew is at the top of his technical dental game--this is obvious (he loves to talk about the many seminars and practicals he still attends and the new things he's learned)--but for me? His ability to help people like me overcome life-long fear-based obstacles. He removed (extracted, lol?) my fundamental fear. I can't say it any clearer than that. He has done nothing short of changing my life. Oh, and as for my new dental work? The best compliment I get is how nice my teeth look and that I must be hawkish about brushing. They look completely natural, which has changed my face and definitely my smile. And as for being hawkish about brushing? Ha--well, I am now! Thank you, Dr. Mathew and Jaime. You have a friend for life. With all my love and gratitude--CK read more

I'm a sedation patient and couldn't be happier with Dr Mathew and his staff. They are so gentle and understanding. If you have a fear of the dentist I highly recommend seeing him. read more

One of the best dental offices in the northeast. Highly skilled and brilliant dentist, very competent and friendly staff, meticulous cleaning, the latest modern equipment (they have their own huge x-ray room and lasers), efficient billing (no problems with insurance), and most of all, painless procedures (sedation options). If you want to have a combination of use (perfect bite) and aesthetics (cosmetic dentistry), then this clinic is for you. read more

Extremely poor communication for new patients. Called for appt, never received call back for urgent dental issue. Called back only to be told dentist on vacation for next 2 weeks. Poor management, and very unprofessional. Could have been told this with 1st phone call to prevent delay in urgent care. read more

I have a severe and crippling phobia. This office is top notch! All of my fears were addressed and every staff member was wonderful. Dr Mathew is the fastest and most gentle dentist I have ever had. I will only be returning here to the excellent Care I have ever had. Good bye phobias, hello Dr. Mathew and staff!!! read more

I have been coming to Artisan for over 7 years. Great staff! Dr. Mathews is very attentive, friendly and professional. I had several issues with my teeth prior to finding Artisan through to misdiagnosis at another practice. Dr. Mathews set up a care plan that rectified the issues I had. It was all taken care of in a timely manner and my out of pocket expense was affordable. Samantha has been the same hygienist to clean my teeth for the entire time I have been a patient. It's nice to come to a place with friendly faces! I highly recommend Artisan! read more

First time seeing Dr. Mathew and my experience was fantastic. His staff was very professional and made my visit very easy. I've never felt so at ease at a dental practice. I have a feeling Dr. Mathew will be my dentist of choice forever. read more

We've been patients of Dr Mathew for 10 years or so. They're the best. Dr Mathew is great, Samantha is awesome, as is the rest of the staff. Always on time- somehow in 10 years they've never been running behind. They always know what you need. Going to the dentist is never fun, but they come close. read more

Simply put - 5 stars. Dr. Mathew and his team (Samantha specifically) are always on top of things. They do great work, nice office space and always very friendly and welcoming. Thanks to them my smile is always on point. I highly recommend Artisan Dentistry! read more

Dr Paul Mathew and his team are the BEST!! I started going to him about 10 years ago. I was petrified going to the dentist (I mean white knuckles petrified). From the first time I met Dr Mathew, he assured me no need to be afraid, if I felt any discomfort let him know; if I needed a break, let him know. I have had everything from fillings, crowns, and root canals. Samantha does my cleanings (AMAZING) so thorough, gentle, and caring. Jill (does it all) but has been such a great help answering any and all billing questions, makes everyone feel so welcome from the time you walk in the door until you check out (so professional and caring). If you are looking for a five star dentist, please check out Dr Paul Mathew and his team. You will NOT be disappointed!! read more

It was my first time there today 7/16/20 for an examine and x-rays. It was fantastic. The entire staff was super nice and wished me a happy birthday because it is tomorrow. I'll be back there Monday for a cleaning and I cannot wait. read more

Today was my first appointment with Artisan Dentistry, each staff member that I met with was very welcoming and supportive. Dr. Mathew was professional, kind and knowledgeable. My next appointment will be coming up for a wellness plan and then I'll go through some treatments. I'm looking forward to working with this office. read more

Top notch equipment, staff not only experienced but very kind, friendly and accommodating! Very clean office and atmosphere! Highly recommend - even for those of us very uncomfortable with the dentist this office makes you as comfortable as possibly can be! read more

THIS DENTIST IS A SCAMMER (or an idiot) I have been going to the same dentist for years, but I recently moved to Salem and the drive was just too long. I have excellent luck with my teeth and have only had 2 cavities ever. I also brush twice a day with a Sonicare, so they are very well taken care of. I do, however, have coffee stains on my molars that are pretty dark, but my dentist always assured me they were only stains I went to this dentist and he told me I had SEVEN(!!!!) cavities. He even took pictures of my previously mentioned coffee stains to 'prove' it. I was horrified that my old dentist might have been wrong, and even with my insurance it was going to cost $800 to fill them. I went to a third dentist to see if this was really true, and he barely had to look in my mouth to tell me they were just stains and that I didn't have a single cavity. He did a thorough exam and said I had great teeth. As far as the "kind & caring" aspect, I am one of those people who HATES the dentist. I chose Artisan because they were supposed to be super helpful with that regard. Honestly, I didn't find them to be any different than any other dentist I've been to. Also, the dentist kind of smelled bad. Ick. The cleaning was also really painful. So painful that I had to go home and take Motrin, and I couldn't eat solid food for lunch. I bled, a lot. I was actually squirming away from the girl while she stabbed me. This is very unusual for my teeth. And the final thing that really made me angry: they asked me to come in 15 minutes early to fill out paperwork, which is typical. However, when I got there 15 minutes early, what they really wanted me to fill out was a marketing questionnaire. Every question was along the lines of "which of the following incentives would convince you to come get your teeth whitened" I thought it was incredibly disrespectful, because I had to leave work early and lose pay just to help them make money. They didn't even go over the usual medical history paperwork until my appointment time, and then they did it in person. I will admit it was kind of nice to go over it in person just once though. read more

I love coming here! It really feels like you are in the hands of true expert. That is because Dr Mathew is great at everything he does. Also, the staff is really helpful and reliable. Right now I am traveling an hour just to get seen here read more

I am so grateful that Dr. Paul Matthews was recommended to me. I needed extensive work on my teeth and Dr. Matthews and his staff provided the most professional yet friendly atmosphere while working on my teeth. They made sure that I got the highest quality of care as well. The staff are very pleasant and along with Dr. Matthews they make a fantastic team. They always made sure that I was ok and comfortable. The office is immaculate. I placed my trust in this dentistry and I am extremely satisfied with my pearley white, new smile!! I also want to mention that I find Dr. Matthews' prices are very reasonable. I recommend Dr. Matthews to any and all persons needing dental care. Thank you Dr. Matthews and staff! read more

Dr. Matthew is the first dentist in my life that I have been comfortable with. He is reassuring, comforting and skilled. I had not been to a dentist in a while, I hated them so much and was so nervous about going. Clearly this caused problems in my mouth. Finally I had an issue that could not be ignored. Dr. Matthew fixed it properly and as painlessly as possible. This office team is professional, caring and compassionate. I could not recommend this dentist more highly. read more

Great dental practice.They listen to your concerns and work with you amd give you options. My whole family go here.

Dr Mathew is fantastic! Nice and easy to talk to...does great work and always makes sure I am comfortable during procedures. The staff are all professional and SUPER nice! Would definitely recommend this office to anyone. read more

I am very happy with Dr. Matthew and the hygienists at Artisan Dentistry. I have always been treated with respect and made to feel very comfortable. In the past, I had a bad experience with my old dentist and was very nervous to find a new one when I moved to Salem. I had been referred to Artisan Dentistry by a friend was very happy and relieved to find a great dentist and team in the area. As someone who does not have dental insurance it can be a little pricey but they do a great job and you certainly pay for quality. read more

Have been going to this practice for several years now and have never had a problem. I've had extensive work done including extractions and root canals. Should be known that I am a huge weenie when it comes to the Dentist and I feel so at home there. They are accommodating enough to even let my baby sit in my arms while getting a cleaning. I've recommended them to a few people who have all had great experiences as well! read more

Might be great for cosmetic dentistry, but would not reccomend for TMJ treatment. Sadly, my bite was further damaged by this treatment and now being repaired by another dentist. read more

I found Dr. Mathew through a friend's recommendation; she has been going to the Salem office for a few years now. I am now a regular patient of Dr. Mathew. My experience at his office is always pleasant and I find all his staff members to be professional and knowledgeable. I highly recommend Dr. Mathew. In the next few months I plan to get veneers and I couldn't imagine trusting any other dentist then Dr. Mathew with my case. read more

First visit he told me a needed a full mouth scaling at over $1000.00 which would take anhour to be done by the hygenist. I declined , I was very uncomfortable with the way things are done in the office. Went to another dentist for a second opinion was assured I only needed scaling on my back teeth. Price under $200.00. Watch out...he is a MONEY GRUBBING dentist. read more