The dreaded "check engine" light came on so we brought in our Jetta and it turns out our intake manifold was broken. Spoke to both Maria and Sharon who were extremely communicative and helpful. Also met with Tony the Service manager when we went to pick up the car. All were very friendly throughout the entire process! read more

For a week or so I was communicating with someone from the dealership about test driving a used vehicle on their website. I was doing this through email and the person who I was communicating with included their email signature picturing their job title as "Online Sales Specialist" (Signature Screenshot Attached). Throughout the week I had multiple questions that were entertained and/or answered. After driving more than an hour to the dealership, I was informed that I had been communicating with their AI representative, and that the vehicle was already in the process of being sold. The vehicle had not yet been removed from the dealership's website, so the AI system was unaware that it was no longer available, resulting in an unnecessary trip. Not only had this happened, but I also scheduled an appointment online through their own calendar, with confirmation. First of all, I was never made aware at any point that the assistant I was communicating with was an AI assistant. Now there isn't a law that they must disclose that it is AI generated communication, (There are multiple bills in the Northeast that havent been passed yet) but it is highly unethical to do so and is genera practice. Not to mentioned that the email signature they include in the replies is incredibly misleading. Even with this, my biggest problem is that I had an appointment booked and nobody took notice to the problem, whether that is the very irresponsible manager fault, or whoever deals with scheduling. I would recommend that anyone interested in purchasing a used car does not even think about doing so with Paul Miller VW. They are incredibly unprofessional and appear to have little coordination between their online sales process, scheduling system, and dealership staff. I would like to emphasize that I am not opposed to the use of AI, but this is a candid example of it being used the wrong way. read more

Paul Miller Volkswagen - Car Dealers Near Me - Bernardsville, New Jersey

Recently purchased a used Tiguan, great experience through purchase. Discovered the splash guard underneath is cracked and broken, two weeks later. I inquired regarding possible repair and rust concern and have not had email or phone call returned. The experience to purchase was excellent but follow up is disappointing. read more

It was the holiday weekend and my car went into limp mode and I needed it by the next day, they were super friendly, helpful, saw that the problem was very insignificant and got me on my way in no time! read more

This review is strictly regarding the service department. I took my car in a year ago for a malfunctioning moon roof. They took over 24 hours to let me know that the frame of the moon roof was bent and it would be over $1800 to repair. I asked if there was a manual override to close the roof and was told "No". I decided to pick up my car and shop around. When I arrived to the service department I saw they didn't even bother to cover the stuck open moon roof and it had rained and flooded the flooring and seats of my car. Not even an apology, but they charged me for looking at the moon roof. Additionally, I was able to close the sunroof with a manual override and wound up repairing the issue thanks to a Google. Cost me $0.00! I needed a quick oil change a few months later and didn't have the time to complete the task at hand, so against my feelings I drove over and let Paul Miller VW take care of it. It was buy one get one free oil changes so it worked out. No car wash like promised but whatever; I had a free oil change coming to me and I was able to get work done. Well, the time has come to get another oil change. I've only put 5,000 miles on my car this year thanks to Covid19 and needed to have the brakes done. Again, I could do it myself...but I have a free oil change and time is money. Well.......it was like pulling teeth for them to "find" the paper work showing they owed me an oil change. It took all day, but again I was able to work. Here's where I get annoyed: the call. I missed the service department's call and they let me know what everything will cost. It's suggested I get new wiper blades for $60 (fu), rotate my tires for $50 (I can't believe that's not included with an oil change! We always rotated the tires during an oil change complimentary), front pads and rotors, rear pads and rotors (which I knew was going to be the case and dealership prices [maybe I wasn't expecting the rear]), and a brake fluid flush for $190 (again, why isn't that included in the brake job?! They're already charging $1200 for the brakes). They also claimed my rear tires were good but that the fronts were worn; I let them know I had all the tires put on 10 months ago and drove less than 5,000 miles on said tires. Anyway, now I'm taking some time away from my wife and kids this weekend to change out my brakes. Funny enough, my wife and I want to get her a new car (preferably one with a third row like an Atlas). We were going to look at Paul Miller VW since we are locals, but thanks to the service department at Paul Miller group, we have reason enough not to purchase a new car from Paul Miller. Really, really disappointing! read more

I fell in love with Volkswagen cars after a summer stay in Switzerland. As long as VW maintains their "for the people" attitude they will continue to be a success. All sales and service can be a pain to deal with but This location is the lesser evil. Everyone is polite, the car service turn around time was off but I expected that and had an alternate plan thankfully. read more

I am a young woman with a VERY apparent lack of car knowledge. I experienced the BEST customer service at this Volkswagen dealership. They went above and beyond to help me out and were extremely generous and accommodating. I will definitely be back if I ever need anything done to my car. Thank you so much. read more

Working with Domingo from Paul Miller Volkswagen was a breath of fresh air in my search for a used car! Other dealerships were giving me the run-around, weren't honest, and weren't reasonable with their pricing. Domingo on the other hand was super professional. The price online was the real price plus a $499, reasonable dealer fee. We arranged a deal over the phone which made this process easy and convenient. When I arrived to see the car, there were no surprises. The car looked great and the deal we arranged was honored with no hassle. When the day came to pick up the car, it was detailed to look brand new and I was in and out of the dealership quickly. Arranging financing with the dealer was easy. Even better, the price is the same if you finance or pay cash. I received the registration/title paperwork in the mail within a few weeks. It is was a pleasant surprise to find a dealership this professional and I would buy from them again! Give Domingo a call and arrange a deal over the phone like I did. You will save a lot of time and hassle. read more

Paul Miller Volkswagen - Thanks Domingo! - Car Dealers Near Me - Bernardsville, New Jersey

After 5 weeks I'm still waiting on my license plate and to be reimbursed for work I had to pay for after they said and they signed a "We Owe" to pay me back. The GM Edward Schoonmaker is avoiding my calls. No way to run a dealership. NO customer service after the sale! read more

Bottom line: eh, it's a dealership. Dealerships are baseline an uncomfortable experience. They did a pretty good job. Gluten line: if you've read my reviews, you know I gotta do it. Umm... they have coffee! Long line: again, not much to else to say. I worked out as much details as possible online and they helped me do so. I would return in the future. read more

Be aware ! DO NOT BUY FROM DOMINGO. This rep was the worsen. He literally ignored our text and phone calls. We had so many issues with our car and Domingo didn't not tried to help us at all. Not only did he make us wait hours while I had a new born baby, once he gave us the keys one of them was busted and he told my husband if he wanted a new one he had to pay $600 for one. Plus the manger did nothing about it. We paid 20k for a car these ppl could care less ! DO NOT BUY FROM DOMINGO read more

A pleasant car shopping experience from the time my daughter test drove to when she drove away with the car of her choice - VW Jetta SEL Premium. Domingo Iglesias, the Sales Consultant was the consummate professional with no pressure and a lot of information on the car. He let us test drive it and answered all of our questions. Domingo detailed all of the costs and fees that were reasonable and we completed the transaction two days later. Afterwards, he took the time to walk my daughter through the features of the her new car which was prepped so nicely. Overall, it was a memorable experience for my ecstatic daughter and me. Thanks Domingo for your professionalism ! read more

Paul Miller Volkswagen - Happy Buyer in her VW Jetta SEL Premium - Car Dealers Near Me - Bernardsville, New Jersey

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Second time this placed tried to rip me off. Terrible. Went there a year ago with VW atlas for synthetic oil change and guy told me $199.00. I complained and showed him Princeton VW was advertising for $119.00. So they gave me the $119.00. Today I go in for a 40,000 mile service they woman told me it was $979.00, without an oil change which I had done a week ago. Again, Googled 40,000 service for Atlas and the going rate with oil change is $500.00 - $580. Insanity. Ugh - there are other dealers in the area. read more

I just purchased a used Jetta and was assisted throughout the process by Jay Pius, who was very courteous and responsive, answering promptly to my messages and phone calls. Buying a vehicle is usually a stressful and challenging experience but this transaction was smooth and successful. Prices are not really negotiable during these times of heavy demand and low inventory so I wasn't particularly concerned because I thought the car, a lease return, was in great shape and prepped very nicely. If you are in the market for a new or used VW, I recommend giving Jay a call and you'll get excellent service. Drive safe! read more

DO NOT have your car repaired at this dealership! They took 7 months to NOT fix my 2011 Jetta Sportwagen TDI. They did replace the engine, under warranty, just did not reinstall it correctly. Poor communication and a total FAIL at repairs. (I brought the car to a neighboring dealer and they had it fixed in 10 days, under warranty!!!) This is the second time they have FAILED me. They also failed to fix my 2000 Jetta TDI sedan taking MONTHS to NOT repair it - finally giving up making me tow it to another dealer, who fixed it in 24 hours with a $20 part. read more

STAY AWAY My Husband had been following a VW Passat for my son online. He called and spoke to women who claimed to make an apt with my husband to look and purchase the car on Saturday. She asked what time he was coming in and he explained he lived about 1 1/2 hours away, which would have been 12:30. At 1 she called him and asked if he were coming, he was in the bank nearby getting the check. He arrived at 1:30, and nobody knew who this internet chick was, he waited for 20 minutes no one even greeted him. He finally grabbed someone, they said they never heard of the girl and the car was sold that morning. My husband had a 13k check made out to Paul Miller, I have been in sales all my life, I would never let a customer walk away! The worst part is I called the general manager first thing on Monday morning to complain. He said he would look into it and get back to me. It's now Wednesday afternoon and no one has called me back. I guess Paul Miller Volkswagen in Bernardsville has too many customers so I think no one should bother them. GO SOMEWHERE THEY WANT YOUR BUSINESS AND IT'S APPRECIATED!!! read more

I just bought a 2018 Tiguan from Paul Miller VW. Jeff Brandon was absolutely amazing and went above & beyond to help me out with my car when unforeseen circumstances came up. However when my check engine light came on less than a month after having the car I brought it in to service & ended up having to leave my car there for a full week. It seemed like every time I got a call for an update, something else was wrong with it. This was a supposedly certified vehicle. I tried emailing multiple people at the dealer to just address my frustration as I had just made my first payment right before it went into the shop and have no been contacted. I still love the car & really liked working with Jeff, however I'm just disappointed with the communication breakdown and not getting a response. read more

Worst imaginable experience with Service and the service director, who for some reason think they can abuse customers. The general manager, Edward, doesn't care enough about his long time customers to even call back.. stay AWAY from this place, there are much better dealerships to do business with. read more

I have been to a lot of dealerships but I have never been to one with such a friendly staff. Seriously, the people here are so so nice! I came to the dealership to get my Jetta serviced for a check engine light and a recall fixed. The online website to make appointments was not working so I gave them a call early morning. Although I was on hold waiting for Andrea, another woman kept coming on the phone apologizing for the delay and took my appointment for me. When I walked in I had to wait while Andrea was on the phone with a customer but she was super nice with the customer on the phone and apologized for the wait. I chose this dealership because a friend works there, Matt who is super great with my car and quick. The waiting area is small but clean, I was able to change the channel to watch whatever I wanted and there are vending machines and restrooms in the area. Another guy working there, not sure sales or service, but we had a great conversation about random topics, again super nice! There is a shuttle service and I overheard another customer talking about how great the shuttle driver was and how patient he was with everyone. A great dealership with a great staff. I highly recommend it and don't forget to stop by the Starbucks before you head in! haha. read more

Excellent customer service and dedicated to making their customers happy and satisfied with the service their technicians did for your vehicle. The service department is accommodating friendly helpful and wonderful. They also offer loaners and rides to customers and services provided is quick and efficient thank you for the dedication and support of front desk staff Chris and his colleagues!!!! read more

I liked my leased vehicle so much , I finally purchased it this year from Paul Miller! happy with their service and attention, they are always so accommodating and professional. read more

One of the best dealerships I have ever used. I dropped my car of the other day without and appointment (No problem). They took it in, gave me a ride home, did the service on the car, fixed one item that needed attention, washed the car and picked me up to retrieve my car. All without a hitch and with a big smile. read more

Great experience across the board. I walked in to be greeted by all in the service area. My advisor checked me in quickly and asked all the right questions to get the process moving. The shuttle was available within minutes and I was home in no time. The work was completed as agreed and the shuttles met me at the door. My car was not only cleaned, but detailed like no other dealer has done. This was appreciated and unexpected. I am going back for a follow up visit and looking forward to it. Great job to all. Thank you so much for your efforts. read more

After a too-long leasing process, I can officially say I'm thrilled with Paul Miller VW's service. My first time visiting was to lease my Jetta. Having just closed on a new home in the area earlier that week, we were anxious to close the deal, but were stuck waiting for their lone finance guy to get off the phone, for hours. My follow-up survey indicated my displeasure at the wait, and I received calls from several people in the dealership to apologize. I began received prompt notifications of when my service was due, so as I neared 10K, I called and scheduled in just two days for a first thing in the morning appointment that I could wait for and be barely late for work. It was expected to take an hour, and was quoted at $125. It took around 40 minutes, and ended up being just a hair over $100, and I was on my way. A few days later, I noticed an indicator light back on in my car, and called them up. On a Saturday afternoon, they told me to come right in, brought me to the car to show me exactly what was wrong, apologized for missing it during my service, and got me in a loaner, all within about a half hour. Two days later my car was ready to go, under warranty. They also called to let me know that I had spilled a bottle of anti-freeze in the car, cleaned that, and the interior and exterior of the car. They really went above and beyond to care for my cheap little Jetta. It will definitely ensure that the Paul Miller brand stays top of mind for my next vehicle purchase or lease. read more

I've bought many Volkswagens, 15 to be exact, and I think Paul Miller Volkswagen is by far the best dealer around. Michael Sclafani helped me purchase my most recent one. He is professional and knowledgeable. He went the extra mile to get us into the Tiguan we wanted. He was patient showing us all the different options that were available. I recommend seeing Michael if you are looking for an honest and fair deal on a VW. I also recommend Andrea and the service department. read more

Still dealing with nonsense from this dealership. It's been months since I got my car yet now my credit union is contacting me because they never received the title listing them as lienholder. It has been over a week of me basically calling DAILY and still no solution What a nightmare read more

Crooked--don't trust their word. Negotiated a price with Eric for a car over the phone, and specifically asked if the price was for everything exclusive of tax, title, and tags. He said "yes." I send over credit application and my information, drive one hour to dealer to finalize the deal, and they have a surprise $398 "doc fee," and the "new" car has close to 200 miles on it, despite being advertised with under 20. At that point I offered to still take the car if the "doc fee" is taken off. They refused to waive the "doc fee" and have subsequently refused to compensate me for my time/travel. read more

The staff was extremely friendly and helpful, especially Domingo. He made the entire process extremely easy and I am so happy with my used Toyota. Did you find this review helpful? Yes No read more

I went to Paul Miller VW in response to an ad sent to my email promoting "Paul Miller Specials" stating that I could get a 2 year low mileage lease of a 2016 Jetta S for $99 a month and NO money due at signing. They have a funny idea of no money due at signing as the salesman stated that $2,500 was actually due at signing - not zero - which was needed to cover motor vehicle fees and taxes (must be a lot of fees and taxes). I've had no other experience with a Paul Miller dealership. Are they all this blatantly dishonest? read more

Service was terrible. Car was not ready as early as I hoped resulting in another rush hour trip. The salesperson didn't even recall the agreed upon price on the day of pickup. Papers were ready to sign, car did not have the agreed upon options. All in all an awful buying experience, the only positive was the price but I'm pretty sure i could have gotten the same anywhere. read more

We purchased a used certified 2014 Jetta SE at Paul Miller VW. We used Carfax online and narrowed our one owner VW Jetta SE search to Linden & Paul Miller VW. Oscar Matamoros our Sales Consultant from Paul Miller VW won our business with a firm online price from the Paul Miller webpage. Oscar Matamoros was very knowledgeable about VW Cars and features. Oscar showed us many used VW Jetta options. There was no pressure to buy. Great used VW car buying experience. The great used car financing rate from VW financial was also too good to pass up at 0.9%. We look forward to working with Oscar Matamoros from Paul Miller VW on our next VW car purchase. read more

This place is a rip off. How on earth would you have the guts to ask for $160 for a stop light change??? Unfortunately my wife didnt want to argue with abd paid it. And mind you this was after they initially said they cany change the lamp!!! Such a waste of space and time. read more

Bought a certified 2014 Jetta Wagon from this dealership this past weekend. Me and my fiancé drove from Philly (1.5hrs) because the car we wanted was priced $2500 below what other dealers were asking. We had most of the deal done with our awesome sales guy Peter Franzoni before we arrived. He had us in-and-out in just over an hour...that's my idea of a great car buying experience!!! read more

Known the dealership for over 20 years. This is not the first car purchased here. No hard sale!!!! Zee the sales person is the best. Ask for her. Not your regular sales person, she is honest. Highly recommend her. read more

Turned in a lease vehicle and bought a new leftover model with a great experience from Bill, Jeff, and Barry. Helpful and respectful throughout the process and very easy to work with. read more

Was looking for a particular Audi A6 3.0T premium plus. This was the only dealer with the right price for what I wanted! I worked with Domingo and he showed me all of the CarFax history. Car was in great condition and I have had it for a week now with no issues! I would recommend Paul Miller to anyone who needs a new car or a used luxury car! read more

I spoke to and visited several VW dealerships in the NY/NJ area before leasing my new Beetle. Bill Gaffney at Bernardsville not only gave me the best price, but he wasn't pushy and was the only sales person that I felt was treating me fairly and being upfront about everything. This was my first time leasing a car, and he made the whole experience very pleasant, thank you! read more

First off let me say everyone seems nice but this was my experience with this dealership. So I was looking at a brand new 2017 Volkswagen Limited Edition 2.0t 4Motion in blue just to find out the vehicle I was being shown was involved in an accident. So was told by the sales rep "my manager and I are going to put together a smoking deal on this vehicle" was told it was damage to the front end. Low and behold they come back with the numbers and try and sell me the car for a higher price point then the other VW dealerships I visited in the area were selling the car for. What also got me baffled was this car at Paul Miller VW was involved in an accident and to make matters worse they offered me $3000 less then the other dealerships as well. This just goes to show you not all dealerships are the same and it pays to shop around. I will be taking my business elsewhere! If you do decide to visit Paul Miller VW do some homework first just be warned there are better deals to be made! read more

Paul Miller Volkswagen - Car Dealers Near Me - Bernardsville, New Jersey

My friend and I went to this dealership last week to look at a CPO Jetta. When I say I had a horrible experience.....I HAD A HORRIBLE EXPERIENCE. The buying experience can make or break a deal and for me it broke it. First of all......we went for a test drive and when the salesman brought the car out it was so freaking dirty, I could write "wash me" on it. It all went down hill from there for me. During the test drive, all things went ok. There were some questions however that made me feel uncomfortable. Questions like....will financing be a problem etc. UMMMM NO BECAUSE I WAS PAYING CASH. I am a professional African American woman employed by the biggest telecom company in the town this dealership is located and was dressed in my business casual attire. What made you feel that it was ok to ask me if financing would be an issue? If you wanted to know what you credit history was like, then you should have just asked me. Would you have asked a white patron the same question? Next, the dealership wouldn't honor my corporate discount on the vehicle saying that they had just reduced the price. Lastly, when I asked if I could leave a deposit so that my husband could come and test drive it and look at it, they told me no. All in all, people who service the public have to be aware of biases that they exhibit unconsciously. I always like to give people the benefit of the doubt, but there are some things that overall made this an uncomfortable experience for me. All customers deserve the same buying experience no matter what. So I left that dealership, went to Rydell Volkswagen in Edison, NJ and made a purchase that night IN CASH. Thanks Paul Miller....for nothing. read more

Peter- CA, Everett- Parts Mgr., Tom G- SA, Tom- Service Guy, Doreen and Andrea are quite pleasant to deal with. Parts and Service charges wind up being less than what's estimated. Under promising and over delivering is a good policy. read more