DEFINITELY WOULD NOT RECOMMEND. Not only was the treatment second-rate and unprofessional, the…read morestaff is rude and completely inept. The doctor is typically unavailable most days during the week and I often would have to schedule appointments more than 2 weeks in advance, even for more serious issues. This office also does not file medical claims properly and in a timely fashion. Basically, if you want a second-rate doctor for a higher price, become a patient at this practice. ABSOLUTELY TERRIBLE. There are plenty of folks who have had similar issues, please see the link below for more current reviews: https://www.ratemds.com/doctor-ratings/442711/Dr-Julie+E.-Mariotti-Royal+Oak-MI.html

Dr. Mariotti has been my primary doctor for over 10 years and now my daughter has transitioned from…read moreher pediatrician to her. She takes her time and listens to my concerns. I can talk to her about anything. I don't have a problem getting appointments when I'm sick. I really appreciate having a doctor that cares.

The absolute best pcp I've ever had the pleasure of being treated by. He listens and actually…read morecares, and explains my care in simple terms I understand. Hands down, best doctor in the facility.

I just saw Dr. Gjurashaj for the first time, my previous GP having retired this year, and I was…read morevery impressed. He listened carefully to what I said, asked a lot of questions, showed a real interest in my health, and made suggestions regarding a change in diet that I am now following. I would strongly recommend him to someone looking for a good primary care physician.

Dr. Ostro-Brown is very professional and always encouraging me to improve myself through lifestyle…read morechanges rather than just prescribing medication all willy nilly.

Dr.helen ostro brown M.D. is a racist, a liar and not so professional. Neither is the male doctor…read morethat I was supposed to but he chose not to see me because I'm black but suggested a video visit instead. Once I voiced my concerns about wanting to see a physical physician in person things went totally downhill as to they were already caught off guard me being a person of color. I was rushed in the end but the only thing I can say is that my vitals were taken and my old prescription was filled. This didn't satisfy my need for a full check up! Before leaving they said nother about a follow-up visit with any of there doctors so I know racism was involved. This takes the cake she has her office send me a letter saying that no doctor from that location could see me but offered referrals to other racist MD's. Smfh true story!!

They have to know they have this coming after the office visit I just recently had: If you've been…read moreseen at this office, pull up your Explanation of Benefits (EOB) on your insurance app immediately. You are likely being overcharged by a staff that operates on a mix of arrogance and total ignorance of their own contracts. I'm a skeptic by nature. I read the bad reviews and thought, "I'll be the judge of that." Convenience won, and for a minute, it seemed fine. The doctor himself is a nice guy...accommodating and professional. He was training a female doctor during my first two visits, who, oddly, I never saw again for the remaining five appointments. The office staff was cordial and they were doing their thing back there... But that "laid back" atmosphere eventually curdled into something toxic. By the fourth visit, the vibe was off...Whispering behind the counter, giggling at weird times, and a robotic, emotionless "deadpan" manner from the staff. Just an uncomfortable, toxic-adjacent environment. What became interesting was how every visit, they demanded a $50 specialist copay. I thought this was okay because my insurance card says specialist would cost as much. However, when I finally checked my EOBs, Blue Care Network had listed my responsibility as $25.00 per visit, with the fine print explicitly stating: "Your provider should not ask you to pay any more than this amount." When I brought this documented fact to the office manager, I was dismissed. A male employee behind the counter who was entirely irrelevant to the conversation decided to rudely insert himself just to be condescending. It's always the ig talking to you as if you're the ig one. I went home, did the research, called BCN, and confirmed I was 100% correct. The EOB is the single source of truth. If BCN processes a claim at $25, the provider is contractually prohibited from charging you a penny more. Today, at my final visit, to my surprise, they initially took the $25. But after seeing the doctor, I came out to find the office manager waiting with a smug attitude to tell me I was wrong and she had "just spoken to BCN." When I tried to explain (for the 15th time) how medical billing codes actually work, the entire front desk lost it. All three employees started talking over me loudly. The office manager became incredibly animated, swinging her head, waving her hands and getting excited. I'll admit, the situation pushed me to a point of matching her energy, but the result was laughable: I was "discharged" (as if I was going to continue going there after this) and told by the other irrelevant girl that she was "calling the police right now!" (LOL) All because I insisted they follow their own insurance contract. Yeah these people are aching for conflict. It's a bizarre sight to see adults have a collective meltdown because a patient understands their billing better than they do. Ignorance isn't an excuse when you're dealing with people's hard-earned money. Check your EOBs. You probably have money sitting in Gammons' bank account that belongs in yours In the meantime I suggest that the office manager and her supporting staff educate themselves by cracking a book on basic medical billing. Oh, and to the office manager: charging more than the member responsibility listed on the EOB is a contractual violation and, in some cases, can be reported as insurance fraud.

I had a disappointing experience at this office. The interaction with the female receptionist felt…read moremore focused on asserting a point rather than following established office protocols. Unfortunately, this impacted my overall impression of the practice. Clear communication, proper staff training, and knowing when to involve the provider are important in a healthcare setting. As a nurse with over 10 years of experience, I ultimately chose to seek a different medical provider for my sons. While unfortunate, I believe this was the right decision for our family.

I have been seeing Dr Abbo at this clinic for over ten years. I have since moved from Ferndale,…read morewhere I first lived when I began seeing Dr Abbo, and now drive happily the much farther distance to continue my health journey with her and this clinic. Most all of the employees who work here have been with Covenant since I can remember, which to means a great deal about the work environment. I saw a fellow Yelper's one-star review of this place and how she called them 'less than Christian', and made claims that they do not pay their bills. Huh? Every single morning, before they begin their day, the entire staff joins in a prayer circle to give thanks and prayers for the day ahead. I have witnessed this and was very impressed. Additionally, although it does not happen every single time I visit, I am often asked if I would like them to pray with or for me, about any concerns I'm having in my life. I'm a not a religious person, (I do not adhere to one faith) but I am very spiritual, and have accepted their offer on a number of occasions. At no time did any staff member proselytize, or make me feel uncomfortable about our differences in our spiritual beliefs, so I'm not sure what would look more Christ-like than that - accepting others as they are. Dr Abbo always spends an entire hour with me. The entire hour. Not 5 or 10 minutes. An entire hour.

This is a low-cost health clinic that offers care on a sliding fee scale if you have no insurance…read more Some flutterings of an unexpected health situation is rearing its ugly head and, after a little waiting and seeing, things don't seem to be getting better. As such, it requires me to seek some medical attention. Heard about this clinic in Royal Oak and called to get info and possibly make an appointment. The receptionist I spoke with was nice. She informed me that the cost is generally $20-$50 based on your income and family size. That fee would include the office visit and basic labs (urine/bloodwork). I actually worked many years for a community health center down in FL that operates in a similar manner (except in-house labwork there was not normally included in the office visit fee). CCHC also works in conjunction with the Beaumont Health System and if you require, say, something like x-rays, they would refer you there to have them and other discounts may apply depending on the service. For the theoretical x-rays, it would be around a 40% discount. I sort of got set up for an appointment. More so, got put on a waiting list. If someone cancels and a spot opens up, they give me a shout. Apparently this can take 7-10 days or I was advised to call first thing the next morning to check in on any possible/more ASAP openings. Oh well, it's better than nothing or third world country care (i.e., I am grateful this option is available to me and the general public, thus the 3 stars). All my demographic info was taken over the phone and I was advised to bring in a photo ID and proof of income on the day of the appointment. The sliding fee scale is established at that time. CCHC has 3 other locations in the Detroit area (W. Grand Blvd., Michigan Ave., and on Waterman). The Michigan Ave. location offers dental services. Evening hours are also available depending on the location. I will update the review once/if I secure a visit.

In my 46 years of life, and the many places I have lived, I have NEVER had a better experience at a…read moredoctor's office than I did today at Be Well Medical Center. It is, quite literally, the kind of place I have been looking for my whole life. Upon arrival, I was received pleasantly by the ladies in reception. My wait was short, and then Scott, who was just the most lovely human, triaged me and escorted me into a room where just moments later, my P.A. Lee came in and began talking to me about why I was there. I got introductions. I got time to explain my concerns and ask questions. I was listened to, and all my thoughts were validated and responded to. I felt like Lee and I were BOTH advocating for my wellness, as a team! My experiences at other doctor's offices in the past had always left me feeling rushed, unheard, and "quick fixed", which usually resulted in a prescription or two -- in and out -- despite my genuine desire to actually take an active role in my own wellness, including diet, exercise, supplements, hydration, etc. Not at Be Well! Here, Lee spent time with me, learned a little about who I am and how I view my wellness and my treatment, and worked with me inside those parameters. He was intelligent, laid back, easy to talk to, and professional. I felt this was the norm at this office and I feel reasonably sure that would be the case with any P.A. or doctor that works here. Lee approached the situation methodically, and we created a plan for testing and treatment. I left the room feeling confident that I was in good hands and that the plan would yield helpful information, as well as potential solutions. Check-out was as quick and easy as check-in was, and on my way out, I heard a voice call out to me, "Wait, don't leave yet! I turned to find Dr. Benson following me and offering a red carnation. "Happy Valentine's Day!" he said. Completely brightened my day and made me feel like more than just a patient. I cannot recommend Be Well Medical Center enough. I am so glad my cousin referred me. I am grateful to be under the care of people who actually care.

Well, after a couple months of me seeking a new Dr due to complete negligence, I had an appointment…read moreand within the first visit, bloodwork was ran and a serious imbalance was found that required medication. Crazy what happens when a Dr actually listens to what the patient says the first time. The only follow up I have received from the office was a long letter from Dr Bornstein, condescedingly defending himself on all accounts, and once again gaslighting me to think I'm wrong. He ended the letter asking me to "take down my review". Then today, I got a giant bill, for charges dating back to January of 2025. Claiming my insurance didn't pay for me to have a covid or influenza swab. Charging me $75 DOLLARS just to "handle a covid specimen". I'll take it up with Cigna, since I'm certain these charges are incorrectly billed. But I will say, a billing person from the Be Well office called me a while back claiming they "didn't have record of my insurance at that time" and they only had my new one on file, wondering if I could send them the info. Even though they've billed the one they claim to not have, for other various visits. This is the first bill I've gotten from them in I can't even tell you how long. So clearly, this was dug out of their backlogged archives and compiled because they don't like my review. Bottom line, this place is an absolute mess. Spare yourself and find a doctor's office that you can trust to pay attention to your symptoms, not lose your information, and own it when they do something wrong and someone calls them out on it.

I have been coming to see Dr. Kado for over 20 years. She knows her stuff is always going past what…read moreyou would expect from your Primary Care Physician. Great office staff and NP and PA. She walked me through several health issues and explained what to expect.

If I could give zero stars I would…read more TL; DR - If you are looking for a practice that offers ridiculously long wait times, an incredibly rude front office staff, and medical care that will feel rushed, careless and like they have no clue that they're doing, this is the place for you! Avoid this place. They will see you for 5 minutes after you've been waiting loooooong past your scheduled appointment time. Multiple times we've waited for over an hour to be seen. This was not an isolated incident as it has happened consistently regardless of when the appt is scheduled (morning, afternoon, etc.). If the care we received was worth it, I don't think we'd mind waiting but in multiple visits the PA/NP (Nicole?) has been neither thorough nor compassionate. I wasn't going to leave a review but was truly shocked to see their high rating so felt I owed the community at large a fair warning. Stay away from this practice unless you are looking for a practice that wastes your time and gives you subpar care. There are better places in the nearby area (Troy, Birmingham) who will value your time and treat you with the compassionate care you deserve. If you are already a patient here, I encourage you to find another practice and potentially look into filing a formal complaint through LARA as well as your insurance company if your "care" was as subpar as ours has been, as I will be looking into. This is absolutely appalling. But at least the front office staff is pleasant! Kidding - they're incredibly rude and unhelpful - negativity attracts negativity. If you're a potential patient give them a call and see how helpful they are about your questions or scheduling before you commit to get a taste of what you'll be dealing with. Then time how long it takes to be seen.

Dr. Fulgenzi has been my primary physician for over ten years now. I find her to be a very…read morecompassionate, attentive, and concerned physician. She listens, takes notes and provides great medical care in a time when many doctors brush you off within 10 minutes! Dr. Fulgenzi also refers you to a specialist when needed. The office staff is also wonderful. They are pleasant, extremely competent and efficient and always work to get me an appointment in a timely manner. I highly recommend her!

Worse place to Ever go! The receptionist is a terrible person who is super rude and unwelcoming…read more The dr wasn't bad but her staff could use and attitude check. The first visit we went too we waited in a the waiting room for over 2 hours. No mind you I was with a 2 year old. The receptionist was dry and super sarcastic at that visit. I left not wanting to go back. I call today to try to schedule a visit for my sick child and before I could even finish the receptionist interrupted me and was nasty as ever saying the dr couldn't see her. First off it the answer was no that's fine with me but let me finish what I'm saying before you act like a total b****. Then after I finish speaking tell me no and give me other options. But no this lady did not do this and then breached HIPPA by calling my sister and telling her that she couldn't bring extra children to the appointment. Like chill lady I wasn't planning on ever coming back because of her. But to go and breach HIPPA WHEN I DIDNT GIVE MY SISTER INFO. Then their hours say 5:30 but they conveniently had their phones off at 4:30. absolutely the worst place to go. I thought drs were suppose to do no harm but apparently it's totally ok to be rude, Snarky, and sarcastic 24/7

Epic Health system is maddening to deal with. Doctors and staff are fine, but communicating with…read morethe office is a struggle. I have gone to another doctor affiliated with another system.

Updated.... My…read moredoctors is great when I visit. She listens and demonstrates great care. I have great trust in her diagnosis, recommendations, etc. The front desk person is very friendly and always a positive attitude/approachable. However, trying to communicate through their app is a pain in the neck...weeks-long issue with prescription refills...very dissatisfied. Call today...waited 15 minutes on phone before being disconnected. Call back again..finally speak with someone that has reached out to my provider just as they have done through the app. Great...wait...wait...wait and hope it gets fixed. Very frustrating. Trying to take charge of my health but jumping through hoops to fix their problem to help me. I've tried leaving a message for the doctor and the person on the phone refused. Tried through social media...crickets. Tried again through the app...crickets. Seems like they've gotten too big. Any recommendations for a new doc in the area?

First visit was today on a friend recommendation. Staff is very nice and dr Rochlen is terrific…read more He's direct and to the point. I like that. So happy To have found an internist I like.

Good luck getting in as a new patient. I scheduled a new patient exam online months ago. Later I…read morewas called and said I couldn't schedule it online, they could only do it over the phone and the wait was 2+ months. So I reschedule for June with Dr. Falkell. Months go by, and then days before my appointment they call: "Dr. Falkell's schedule changed and we need to reschedule." Another month wait. Now it's mid July, and AGAIN, days before my appointment they call to tell me her schedule changed and I need to reschedule. Fed up with this place.