This is the big bus terminal in downtown Silver Spring that took a while to build. It is located next to/across street from the red line metro station and it's Montgomery County's major bus hub for DC.
I give them points because it's so centralized, the bus bays are clearly marked, there are escalators and multiple levels. However, it could be so much more user friendly. If you don't know your bus and bus route ahead of time it can be very confusing to get here and try to figure out where you should go. Some of the card readers routinely do not work. Some of the bus areas smell pretty bad.
The Transit Center has so much more potential but I guess it needs some leadership that wants to give off the impression that it really cares not just about functionality but also how they come across. read more