Paul the Plumber is somewhat pricey, but you get what you pay for, which in this case is EXCELLENCE. When you call them during business hours, you get a real person -- usually Pandora -- not a robot or an annoying maze of prompts. PtP realizes how much a [potential] customer appreciates being greeted by a knowledgeable, helpful, and, when necessary, sympathetic human. The technicians respect you and your property. They show up on time. You'll get a call from a real person when the technicians are on the way. Prior to beginning a job, the technician will give you a pre-invoice detailing what the job will cost -- no surprises, no hidden costs. They put on shoe coverings whenever they enter the house. They clean up after themselves. Every technician who's come to my house has been knowledgeable and courteous. Bob, the technician who's visited my house the most often, is a throwback to "the good old days" -- he takes pride in his work. The technicians have a tendency during a visit to point out what other issues they see. Are they being helpful or seeking more business? I've found that they will answer honestly if you ask whether it's a soon-to-be-crisis, just normal wear-and-tear that should be monitored, or just a less efficient system than a new one. read more

Have had three occasions to call out to PTP this year, and each an excellent experience. They've installed a shower/tub, advised on a leak and advised on an existing hvac system. They're prompt, on-time, and have always suggested cost-effective solutions. They are courteous (masked), polite and extremely helpful. Now, if they'd only open a branch near our home in Hawaii ... read more

Great company to work with so far. Was in a pinch and needed a furnace replaced. One day after talking to a sales rep they were in and had it replaced. Cordial, polite, and knowledgeable. At the end of the project they took the time to show me the system, what they did, and what to look out for to prevent future issues. It's been as pleasant of an experience that one can have when their furnace breaks down and you need a new one. Shout out to the techs Tyler and Collin. I highly recommend them. read more

We had a water heater leak. They responded in a timely manner however their one line quote was very high. We questioned the seeming quite high and were informed they only give fixed rate quotes. They called the next day to say they would reduce the quote by 10%. We got another quote from a well established Derry plumber which was right at 25% or $1500 lower than Paul's initial quote. WATCH OUT - CHECK AROUND before you accept a quote from Paul the Plumber!!! We saved $1500 by getting a second quote. read more

Scheduled an appointment yesterday for an estimate and possible service. Was told they would show between 10am and 2pm I don't even open til 1 but I made the effort to be there...1:45 rolls around and I get a call saying they won't be there at all. There website also clearly said that they do free estimates and that was wrong as well. Steer clear. read more

We called Paul the Plumber do service our furnace. They said zone valve was bad so we agreed to replace it. They over charged by $200. Woke up the next morning, thermostat was set at 62, it was 74 degrees in my house. It stayed that way until Thursday when they came to "fix" it. While here, the tech had to call to find out how to wire it. Fixed the problems with the constant heat but didn't wire the hot water tank so we ran out of hot water. And the second zone in the basement wasn't connected. One week later, 3rd technician here. Hopefully he fixed the problem that they created. We shall see in the morning. Very poor customer service and the "office manager" is quite rude. I wonder how much oil was wasted as a result of their incompetence?!?! read more

Called to get quote for installation of new washer and gas dryer. They said they couldn't give quotes, estimates, or even a ballpark figure over the phone, that a plumber would give me an estimate onsite. I had called about 6 other places that had no problems giving me a quote on the phone. I had PTP come out anyway. Two guys showed up and spent about 5-10 minutes in laundry room. They proceeded to give me an estimate - $1300! All the hookups are already there, just needed a propane conversion for the dryer. Every other plumbing company had quoted $200-$350. I thought the PTP guys had to be joking, but apparently they were serious and even emailed me the quote after I laughed them out the door. Got another plumbing company and took them 30 minutes from start to finish, including unpacking the machines! Cost was $250. Hard to imagine how this company gets such high reviews on Google after I've personally experienced what I can only call an attempted scam! read more

Outstanding customer service! You have to appreciate integrity and customer commitment in an age when it seems to be going to the wayside. This is the business I would recommend anyone use for an installation as they really stand behind their work. Techs are always personable and very professional. read more

Got a quote to install a tankless hot water heater in our 1.5 year old home and their quote was through the roof! It made no sense at all. The guy said that we had to install all new gas lines as they weren't big enough at 1.25 and he said we needed 1.5 in to the tune of $1600.00 just for these pipes. Mind you we live in a 55+ development and our home is 1.5 years old. Absolutely ridiculous price for a Rinnai. I think if this place wants to compete with others they need to know about the internet and competition. read more

I called for a leaky fawcett and said they couldn't fix it without breaking it. They still wanted the $60.00 service call fee so I had them look at my outdoor fawcett that connects to my sprinkler system that was leaking. He gave me an estimate of $472.00 !!! I asked him why sooo much? He replied that it's going to take 2 hours. I gave him the ok to fix it. After coming back with the part, he installed it as I was planting flowers. He finished the job before I finished the planter that I was working on !!!! (within 10 min.) He approched me and said he was done, I said why was it so much money if it only took you ten min. to fix. His reply was the fixture is made of all brass?!! My mistake I signed for this and believed what he told me. The following day my landscaper came over and I showed him what Paul the Plumber replaced and how much they charged me. He told me that the part they replaced cost $75.00 and that they took full advantage of me. Who makes $400.00 in labor in 10 min!!!!! I guess Paul the Plumber does. I called to complain and they wouldn't adjust the amount only offered to give me a credit on the service call !!! I would never use this plumbing company again!!!!!!! read more

These guys are not the cheapest and I feel the need to say that in this review. I have dealt with them on a few projects and repairs over the years. What I am most satisfied with is their reliability and level of professionalism and quality of work. Bob is always friendly. The office staff has their shit together. I place value on these elements. And, really their prices are not that much higher than the guy who never shows up anyway! Recommended! read more

Couple guys came over to hook up a water softener with filter. They looked around for a minute and gave me a quote of $1,400; I told them that was way off. That ridiculous quote or "service call" cost me $59. Earlier today I went to Home Depot, bought $99 worth of supplies and installed it myself in less than an hour. It was also my first time doing any plumbing. So, if any of you need a water softener installed give me a call and I'll do it for $140, not $1,400. read more

Staff was courteous and friendly, but quotes to fix issues were astronomical. I wouldn't mind doing business with them, but could never afford to. read more

In the middle of an extensive renovation our furnace stopped working and we discovered the water heater was leaking. The company sent out a professional crew the same day and everything was wrapped up the next morning. Everyone was very professional and helpful explaining our options. They even fixed the humidifier that was installed incorrectly by another company. read more

Had an emergency call to fix a mystery leak and was amazed when they showed up in less than 15 minutes! They were careful to show us what they discovered so we could see for ourselves and politely explained what needed to be done to fix it in lay man's terms. They were courteous and careful, even wearing booties to protect my home. They cleaned up after themselves more than I expected, considering the scope of the mess the leak had caused! I would highly recommend them and will use them again when we need any plumbing work. read more

I contacted this company to fix a toilet and replace my kitchen faucet. When I received a quote of $312 to hook up a faucet, I cancelled that job. I was told it would be a 45 minute job but apparently they don't charge by the hour. It seems absolutely ridiculous to charge that price for a 45 minute job when they were already at the job location. I will never use this company again and could not possibly recommend them to anybody. Call around and get quotes. Find a new plumber. read more

Called because I was installing a new tub and demolition revealed some pipe interference that would make it difficult. They said they could not do it. I suggested moving the shower valve a few inches higher than normal, "good idea that will work." Spent most of the time standing around and spent 45 minutes "getting tools" out of their truck. I got charged over $800 for this plus putting on 2 (wrong) fittings under my sink for the dishwasher. Stay away from this company. Service with a Smile - no wonder. read more

The two techs who came were both very professional and definitely knew their stuff. I took off the water closet off prior to their arrival to assess the situation. Being a DIY guy I was fairly confident that I could change the flange myself. Unfortunately, I dropped a screwdriver down the pipe and had no other alternative then to call the business. On the good side, they got to my home under an hour to tackle the job after my call. The job involved cutting and replacing the PVC pipe in the basement to remove the screwdriver. The other part of the job involved installing a new flange, re-hooking and putting in place the water closet I had removed. The guys worked here for about an hour. I give the company One Star regarding the cost of the service. The charge was $800. The wife and I almost had a heart attack. To his credit, Mike did give us a break from $800 to $700. However, for people on a fixed income the service is way too pricey - considering it was one hour of work. I will not use this company again for any future plumbing needs. I just can't afford them. read more

I Called and explained what I needed done.After Paying them to look at My 3 Year old Furnace They tried to sell me $2200 in Work I do no need and did not ask for. read more

I was satisfied with the work performed but overwhelmed by the cost. I'm afraid I don"t understand their charging per job without detailing the material costs and no hourly rate. I'll go elsewhere if I have a future problem. BB read more

I needed a water filter installed. I've seen the filter @ Home Depot for $79. The guy came in and quoted $1500. Within a couple of minutes it was down to $900. Same job no change in scope. Then it was what do you want to spend? He couldn't go below $800.I felt like I was buying a used car... According to Home Advisor this should be in the $200-$300 range. read more

Fantastic customer service from everyone involved. Mike and Kaleb, the two plumbers who came out were great. They were very polite and pleasant. Properly introduced themselves. Mike used boot protectors for his boots while on the main floor of the house. they both worked very quickly, efficiently and neatly. The price for the job and the time given were spot on accurate. the job was done to my complete satisfaction. They properly cleaned up and explained all the work that was done. I will be calling Paul The Plumber again and in the future for my service needs. Very satisfied customer. read more

If I could have given zero stars, I would have. The day before Thanksgiving, we had a leaky drain in our tub. They presented options to fix it, but then charged us $500 over what was quoted. We were charged over $1,200 to replace the drain and faucet in the shower - less than 2 hours of work. I contacted the office immediately to complain and the owner was supposed to get back to me - but never did. The worse part of the experience was that when the Plumber shut off the water in the basement, they poured water near the water heater and tried to make it look like the water heater tank was leaking and needed to be replaced. While trying to find the warranty for the water heater tank, I noticed that the water was drying up very quickly. We didn't replace it, and there hasn't been any water leakage since. I have never been more disgusted. read more

After hours call for a bathroom leak, told me sink was the problem, it was the hot water intake. Tried to sell me a 400$ fixture that was not this problem. Told me the leak had stopped, no it had not. I fixed it the next day. When I called back , the office told me I was wrong. NEVER AGAIN! read more

During the early morning hours of December 28th, our water tank exploded. Water from the pump splashed on the floor and started to flood our basement. After turning off the pump, we started calling various plumbers with 24 hour service. We called 8 businesses, but only Paul the Plumber called us back. After a discussion, we agreed upon an 8:00 AM arrival time. Mike was incredibly prompt, diagnosed the problem quickly, replaced the tank, fixed the damaged pipes and even replaced screens in my faucets. He had us up and running before Noon and made what could have been a horrible experience into a minor inconvenience. It is always refreshing to work with a business that treats you as a valued customer and not as an annoyance. I will be sending additional plumbing work their way in the next couple of months. read more

When my wife called the company to request a visit, (after seeing the 'free estimate' coupon/mailer) there was no mention of any charge; -then, or when the gentleman arrived and eventually wrote up our estimate. It was only then that we were told about the $59.00 'dispatch fee' which was ridiculous. When my wife contacted the company, there was no offer to provide a refund or change this misleading advertising practice. In addition... the quote for the installation of an ice-maker water line for over $400 was ridiculous! I installed it myself in 30 minutes after picking up the parts at the local Home Depot (parts about $35.00) I have no plans to ever call this company again. read more

If I could give less than one star, I would. The quality of work is lacking, the ownership of work is lacking, and when they make a mistake, they do not own up to it. Instead they try to charge thousands of more dollars to fix the problem. read more

I will never use your services again. From a saddle valve with plastic tubing to no brace behind the stove installation for tipping and the dishwasher was and is still crooked. It is dissapointing I paid so much money for these sub par services. Heritage had to come over and fix everything. read more

I made an attempt to replace the shower handle cartridge, with support from a plumber who works at a hardware store. I was able to get all the way to the point where couldn't figure out how to remove the old one, and the plumber was not available, so thought I'd call a professional plumber at that point to finish the job. Figured it couldn't cost too much, since most of the work I had done, and cartridge couldn't cost more than $30. or so. I was shocked at the price I was quoted, $280.00! But because I saw a $50.00 discount online for any service, it turned out less. But still MUCH more expensive than I'd have thought. Unfortunately I had to get it done, since we were unable to turn the water to this faucet off otherwise, so had to turn off whole house water. The plumber was very nice, the customer service was very good. But the price seemed unreasonable. And to add, he gave a price if the valve needed to be replaced would've cost more than $700.00! read more

Do NOT call Paul the Plumber under any circumstances. Showed up, looked at the job, I already had all the parts he needed, (brand new American Standard toilet). All he had to do was drop it in,secure it, hook up the feed and call it a day. Instead, went to his truck to write up an estimate. He came back 5 mins. later with a $400.00 estimate!!!!!!!!!!! See ya later. He knew from the git go there was no money to be made so he decided a $59.00 service charge was the best shakedown he was going to get. But guess what, we had a $30.00 coupon so (ha ha) have a nice day. And now it is my pleasure to share this experience on social media read more

Update. After a couple of weeks our HVAC started failing again. The air was actually blowing warm if at all. We had a friend who was an HVAC Tech come out (should have called him the first time but hate asking folks to do more work in their off time). He noted that while the previous service company had charged the freon, when they closed it up it was not closed properly causing a slow leak of the $400.00 worth of Freon filled. Accident or intentional? I don't know but just when I thought it could not get worse it did. Shady? Incompetent? Both? Our pal took care of us and the AC works better than ever. He also told us we were charged about twice what we should have been for freon. Stay away from this company at all costs. Hey Paul the Plumber I don't imagine you guarantee your work or provide refunds for work not done correctly do you? I would be happy to speak with you. Let me know if you stand by your work and employees. Would you like to present yourselves as having integrity and as a reputable company? If so, please contact me for a fair resolution. read more

I must say first that the guys were courteous and their installation was very much to my satisfaction but the complaints I have are the price they charged us was Astronomical. We had called them to come and fix a shower handle and discovered the water tank was leaking. Thank god that it was discovered in time but they quoted me 3700.00 to replace it. Of course this was sort of an emergency since the tank was leaking and new to the area that it was imperative to get it fixed since the holidays were coming and we had guest arriving the same day. We did not receive an itemized bill which we requested and then they said that they would not charge us for the part for the shower handle which they said was 200.00!! I checked out Home Depot prices on the exact same water tank and it was 1800.00 and my brother in law who lives in another state that worked for a plumber said that the water tank should of run around 1700 and then labor which should be around 3 hours. He said we got ripped off. Now the next complaint which can't be proved was that my purse was in my downstairs office area which the plumbers had to walk thru to get to the water tank. I had 200.00 cash taken out of my purse. I noticed it was gone that evening after they left. We called the office and told them about the missing money and also discussed the outrageous price they charged. To this day nothing has been done. read more