Woke up this morning to a sheen of water across my basement floor. Sump pump failure!…read more Ran a list of local plumbers and found highly rated Embrich. Can't say enough about what a great experience I had with them. Professional, courteous, knowledgeable, empathetic and follow thru- they checked all the boxes and I am so appreciative that I found them. Woman I spoke to on the phone initially thought she could have someone out first thing tomorrow morning, but she must have sensed my panic haha and told me "they got me" and promised to find a way to get a truck out today. They followed thru-Cody and Jack arrived a couple hours later, diagnosed issue, presented three different solves at various price points and offered guidance on plus/ minus of each. We selected an option, and they installed by mid-afternoon, and taking the time to walk me thru the fix, how the new equipment works and what to watch for if future issues occur. Well done Embrich!

On June 10th we had 3 toilets replaced by embrich plumbing. The same morning I noticed water in the…read morebasement coming from the air conditioner. A hvac service representative was sent out named Joe, he looked at the ac and it was frozen solid. If I recall correctly it was one of our first 100 degree days and no a/c. Moments later my husband came home and had to be rushed to the hospital for an emergency surgery. I was never told clearly if I would have a resolution for the a/c bc in my brief encounter with Joe, he said he could not effectively resolve the a/c issue. I had to leave to take my husband to the hospital. So no action was taken or we did not use this company because I had a sick family member and could not be present at home because all of my time was needed at the hospital and my young child. We paid the bill full and clear. Even signed up for a monthly membership. Fast forward to today, I have a huge leak in my primary shower, I called to have a team member come out and take a look. They told me that would not be servicing my home because I was rude to Joe. I was NEVER was rude, I may have been panicking but was never rude. I had a family emergency that had to be dealt with. I Did not have time to talk about all 3 of my ac units and wait for another more seasoned team member to come out to detect the problem and resolve the situation. I was texted by the owner for a follow up that day, but as mentioned, I was right smack in the middle of a family emergency that took precedence over anything else. No further contact was made to me. I was just cut off my membership with no notice and the customer care manager told me that they were no longer willing to service my home because Joe thought I was rude. Wow. Just wow. Every other team member (I have had 3-4 embrich contractors come to the house with a great experience, turns out one bad apple will spoil the bunch. Hate to give a bad review but what an embarrassing and humiliating experience. With embrich, expect to be judged and unfairly treated with no human empathy or care. I guess there is no team in membership. Very disappointing and very unfortunate. Talk about rude.

We had Stone Plumbing redo all the plumbing in our bathroom and not only did they do this,…read moreflawlessly, but their knowledge and expertise got the rest of our bathroom remodeled! I have had other local plumbing companies in my home but these guys are the most professional and friendly, not to mention their work ethics are that of the highest quality. Highly recommended and if you're reading this, just know this will be your most economical option and in my opinion, the best service you can get! See for yourself! VERY SATISFIED!!

From the owner: We are a family owned and operated by the Stone Brothers with 30 years combined experience. We…read moreproudly serve the riverbend area. We look forward to doing business with you and finding a solution to all your plumbing needs! We are licensed bonded and insured.

Everyone has their own expectations, but I have to give Tiger 5 stars. They continue to help my mom…read morewhile I live in another state and they have been fantastic. Fixed all issues and pricing is competitive to others. They also come out and periodically check the furnace and AC and Kelvin is absolutely amazing. Personally I recommend them!

7/15/26 we had a double inspection done today, the air conditioning and our electrical. The air was…read moredone by Landon who was a pure pleasure to work with! The Electrical inspection was completed by Mike Owen's! Both were very polite and professional and would have them back at any time!

My main water valve starting leaking so Frank from F.S. Plumbing was quick to respond with a price…read moreand time the next day (was even able to make it out on a Saturday)! Frank stayed in touch to update me for time and ETA of his arrival. He was able to fix our problem and was super knowledgeable about all of our plumbing needs. He was nice enough to take a look at our kitchen faucet that also had a slow leak to help diagnose that problem. Great local small business that works hard to make sure customers are treated right. Highly recommend!

I could have died from carbon monoxide poisoning. I hired Frank, he never told me his last name, to…read morerepair two bathroom drain pipes that shared one wall in early March 2026. I asked him if I would need a work permit pulled for these repairs and he said "no". I thought F.S. Plumbing was a licensed plumbing company. I later found out it is not a licensed plumbing company. I also found out from both St. Louis County and St. Charles County that a permit would have been required for these four repairs. When Frank came out to do the work, he tore out a part of the wall in my bathroom, he said the only way to repair both drain pipes was to cut a hole into the metal vent that was inside the wall. I asked him if it could be easily repaired and he said that it would be an easy fix and that I could fix it myself with a piece of metal and a few screws. He told me he thought it was a cold air return. When I told him my cold air return was in the hallway, he didn't respond. I then told him I thought that was the vent coming off my furnace and asked if he wanted to go to the basement to look. He had been in my basement earlier to look at my outdoor faucet pipes since he was going to repair them as well. He declined going to look in the basement to see what the vent was and he proceeded cutting into the vent. He cut a large hole in the vent and the way that it was cut I saw no way to repair it since the one drain pipe was running right through it. I decided to Google "can you cut a hole in a furnace vent?" I got the quick response of "absolutely not". I called my local fire marshal and he agreed that it should have never been cut due to it being the furnace and water heater flue vent for carbon monoxide release. I called a retired HVAC friend and he said Frank, a plumber, should have known that you can't cut open a furnace flue vent. He told me not to pay Frank until I found out how much it would cost to replace the flue section. After I researched and found out this information, Frank asked to be paid. I told him I couldn't pay him that day until I found out exactly what it was going to cost to replace the flue vent. He said he wouldn't leave my house until I paid in full. I felt threatened and intimidated so I wrote him a check for the full amount of $1495. Frank left the house and, I found out later, he immediately drove to my personal bank (of the check) and cashed the check that same day. Also, when Frank left my house, he didn't tell me to not use my heat or hot water, or to turn them off in the basement. I could have died of carbon monoxide poisoning if I hadn't called my friend, later, who told me this fact. My friend told me how to shut off the gas furnace and water heater valves after Frank left to cash my check. I didn't have heat or hot water for over two weeks until the flue vent was ordered, delivered, and replaced. (The vent was a special order and came from out of State since it was a vent from the 1960's and no other manufactured flue vents would fit properly or safely). Frank refused to pay for the repair which turned out to be a replacement of the section of flue vent between the two bathrooms. I got 4 bids for him so he would see I was trying to get him the lowest price for the flue replacement. The HVAC bids ranged from $1500 - $2500. Frank came over to my house a few days after his initial work and said he was going to "fix" my flue vent. He was holding a tube of caulk and a piece of metal. I told him again that the flue section had to be completely replaced. He didn't believe that the flue had to be replaced even though a fire marshal and six HVAC guys said the situation was very dangerous and the vent section had to be replaced. I spoke to Frank, off and on, for three weeks giving him ample time to do the right thing and pay for the flue replacement. He refused, and the last time I texted him he texted me "God is watching". I had the flue vent replaced and I paid for it. I, also, had to have another plumber redo the drain pipe repairs that Frank charged me $895, I had to pay an additional $1000 for the drain pipes to be moved to the correct position, away from the vent. I had to have the wall repaired with new dry wall and tape since the HVAC man had to tear the wall out to get to the entire flue vent. I contacted YELP in late March since Frank has the red YELP GUARANTEE but they have not responded to my filed claim. I have contacted the Missouri Attorney General Consumer Complaint department and they have opened complaints against YELP and F.S. Plumbing and are currently investigating the claims.

The work quality was ok but to be totally honest it's been hard working with them. We'd been…read morescheduled for a week and nobody showed. All day called to try to find out when or if someone was coming. Blocked our whole day waiting and got almost no communication. Owner called and said he'd come to make it right. Which is good. But I won't be using them again.

My sewer clogged up and I called Terrys the secretary was quick to get me on the schedule and for…read morethe same day. The gentleman that came out was very polite on time and was able to get it open quickly. I will be using them for all my plumbing needs.. Thank You

They we're very friendly and prompt. Their prices were reasonable, considering the time they take…read moreto make sure the work is done right. Which I am grateful for, I didn't have to have any parts replaced. I am very satisfied with there over all service. Also they were able to do same day service. I hope this helps you.

We had water leaking from our tankless water heater. The technician that came was professional and…read morecourteous and figured out the problem immediately and fixed it in less than 30 minutes with a short piece of PVC costing approximately $12. We were charged over $600 for less than 30 minutes of labor. We repeatedly asked for an itemized bill but were refused. After several requests for itemizations that were ignored, we were threatened with lawyer's fees and a lien on our house if we did not pay.

I moved into my home nearly widowed January 2021, with no water heater and a leaking was seal. He…read moredid me great favor and let me pay off the water heater, weekly and increments except a few years later my wax sealed and the job you did in the toilet upstairs has come undone and flooded the downstairs bathroom I just remodeled (new toilet and floor) with toilet water. Leaking down through the ceiling tiles. Wax seals are supposed to last more than a few years, no? Well, I go to text him and call him to hire him again and he's blocked my number for some reason. Horrible customer service terrible value.

Of I could give less than one star , I would. I called this company on Thursday to set up an appt…read morefor Friday because water was backing up in our basement. They set up an appt . between 12:00- 4:00 on Friday .friday come around and no one shows or calls. We try to call them and get their machine. We left 5 messages. This was on Easter weekend. I had sewer in my basement the next day. I am very angry. They could have at least called so I would have had time to get someone else to come out. Never again! Don't waist your time , money , or sanity.