Ed B. came to our house to try and remove a stain that a contractor had left in our carpet. He was very nice and worked hard to try and remove the stain. With that being said, he wasn't able to get it out. It was pipe sealent on the carpet and it had been there for a few days. I appreciate that he tried his best to get it out. read more

Great gentleman to work with straight shooter called right away. Does his own work takes his own calls does excellent and amazing work. It was a pleasure to have them to work for us. I'd recommend and use them again. read more

Sams Carpet Cleaning & Repairs - Split our kitchen from our living area area, beautiful excellent job he suggested we wanted to carpet everything he suggested against it - Carpet Cleaning Near Me - Saint Charles, Missouri

When I scheduled the appointment, they said nothing about my pets before they got here. And when they got here, it was impossible to get my pet into a crate at that point because she was too afraid. But they blamed ME For not already, knowing that I should crate my pet before they got here. They were extremely rude and walked off without completing the service. I would never use a recommend this service again!! read more

Our apartment manager also uses Sams to extract water from the carpet due to toilet flooding on Monday. I was happy with how fast they send someone out after hours and cleaned the carpet, extracted the water and started the drying process (by using a giant fan underneath the carpet). Fine, if that's what it takes to dry the carpet. Here are the problems: 1) do not trust when they say they "will send someone out TOMORROW to check or retrieve their fan." Because they failed us TWICE. Their fan was in our room blowing underneath the carpet with exposed nails from lifting the carpet up for a WEEK... we had to called them to come get their machine. This also led to worsening of allergy; not fun. 2) they do not clean up well. So make sure you're at home when they are in your home and make sure floor is safe. Our carpet was not closed completely and now we have exposed nails to step on... will need to follow up with management and hopefully we won't get tetanus from these rusted nails. 2 stars for the quick initial response, but very very disappointed on their day time crew and phone customer service. read more

Sams Carpet Cleaning & Repairs - Exposed sharp nails pointing up and more on the red wood piece. Exposed dirt from the bottom as well. - Carpet Cleaning Near Me - Saint Charles, Missouri

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I am giving them one star, did not even use this company. This company's yellow van parked across next to my home and proceeded to make the loudest noise possible for about three full hours on an early Saturday morning. Seriously the absolute loudest carpet cleaning van I have ever heard in my 40 years alive on this planet. You can hear the thing from blocks away. If you like your neighbors in the least, please do not hire this company. If you despise your neighbors, call them asap, because it is rather obnoxious. read more

This is sad because we have used Sams before in our rental property business and they were always on time, did good work and billed appropriately (not cheap, but worth the money). Today I had a totally different situation. My wife called last week and said we had three bedrooms upstairs, steps which lead to a carpeted room in the basement and then a hall. You have to go through that carpeted room to get to the hall. My wife was very clear and repeated what we needed at least twice. The bid for this was $159. The men arrive this morning and said the $159 was for only three rooms, steps and the hall and wanted to charge for the additional basement room (and of course addition charges for scotch guard, etc, etc). I called Sams and told them the problem and was put on hold for over 5 minutes. Then another woman picks up and does not seem to know the issue. I explain it to her. On hold for another few minutes. She comes back and says they just bid three rooms. Sounding a bit like bait and switch tactic, she then says, wait, yes, the estimator did write down 4 rooms but only bid for three. Again sounding a bit sketchy, I said you should honor the price you bid (and I believe that legally they are required to do so). She said no they have to charge us more and offered no apology. I hung up and told the men they needed to leave my home immediately. This could have been an honest mistake, but they have to realize if they had told me originally the cost would be over $200 I would not have hired them. We hired them because of the low price. So they lost a sale today and likely a sale a year for the next decade. And of course, we have referred people in New Town St. Charles to them before and won't do that again. read more

OK- I was so aggravated everytime I walked outside and looked at my dead grass, I decided to call Sam's back . They made an appointment for the operations manager to come out and look at it. He came, and agreed this should never happen. He was at a crossroads on how to take care of this. He would have to send out a landscaper, or he asked me if I would do it if he bought the seed. I thought a minute, and told him if he bought me a 50 lb. bag of 5 Star Seed I would. That would give me enough to over seed my entire lawn this fall. He agreed. He told me it would be delivered by weeks end. Today (Monday) he delivered the seed. He commented how expensive this seed was $115. My comment back was "Now you know why I got so mad". So, in all fairness to my one star review I am reviewing the follow up. I am giving 3 stars as I had to push the issue to get some satisfaction but glad they followed through with a resolution. read more

We have had this company clean our carpet before and they sis a get job but this one mow they went above and behind. The came and cleaned our carpets a week or so ago and their tech had problems getting a very heavy mocha coffee stain out of the steps. He told us to call if it wasn't gone when it dried out. We called them and they cam back and made the steps look like new. We thought we might have to o replace the carpet but not no! Thanks to this excellent company. read more

I recommend Sam's Carper cleaning! The guys that came to my home were friendly, professional and really worked well together. They were efficient and my carpets look great! I will use them again. read more

Mo stars if I could. Workers and management is rude! Lie on, twisted your words and make up excuse! Wouldn't recommend! Apartment set up my vents to be cleaned. Worker showed up with work order in hand. Had the nerve to ask me what he was need to do. The order in his hand. Do your job not ask me questions. So trying to make sure he doesn't have to come back a third time. I asked if I need to turn heat on to help catch dust. Sam's worker was in his feelings and said to me( the customer) there's no need for conversation. Sam's Cleaners work the left and the his manager I guess was rude. Business was never conducted. My wife has asthma and other allergies! Would not recommend for apartments or residential service! read more

Was cut off today April 22 2021 by a driver in van 28. Driver was doing 65 in a 40. When pulling up to the light asked why I was cut off, response was "that's how I drive". Dispatch wasn't concerned about the issue. read more

This company caters to Apartment complexes. They have an established solid repour with the owners and management companies. Why is that? Is it pricing, service, scheduling or is it something else? I know from my own experience they will do ANYTHING to please these apartment complexes. Notice that ALL carpet inspections are performed after you have moved out and you no longer have any access to your old residence. WARNING - before you turn over your residence and keys insist on having the carpet inspection done WITH you present. If not your carpet condition will be evaluated with no input or validation from an unbiased vendor for you. If your security deposit is in jeopardy because of the carpet condition bring your own carpet people to evaluate the real condition if you have any doubt of the truthfulness of the one from Sams Carpets. read more

Great customer service had them clean my apartment at Sandalwood creek before move out which had a decent amount of puppy accidents and it looked great got my whole deposit back! As well as recently in my new place my new puppy had gotten sick and made some dark stains that they got out and left me with stain remover! read more

Worst customer service and the the technician was rude and incompetent. I had oxiclean clean my house carpet and they were awesome.

We were so impressed with the service AND cleaning! They arrived exactly on time, very friendly guys, pre-treated the carpet and thoroughly cleaned everywhere. They even put all nightstands and other smaller pieces of furniture on foam blocks. I didn't know they were going to do that so it was a nice surprise and bonus! (I told them I wanted just the high-traffic areas and the entire living room done.) We have a lot of carpet in our house (2 stories) and it took them a little over 3 hours to clean. I can't believe how clean our carpets are now! The cleaning guys were not pushy on getting the Scotchguard or any other products. I would highly recommend this company!! read more

I came home from vacation to find my apartment flooded with sewage water. The manager of my building called SAMs to come do an extraction. Everyone that came out to help was so nice and helpful!! I would HIGHLY recommend this company to anybody whom needs their carpet cleaned, extracted from damage, or any other type of carpet problems! If only my landlord was as nice as these men!!! read more

We had to have our carpet restretched today. I called Sams even though I never used them before. Talk about professional! The men who did the work, Greg and Cody were very courteous and I was very impressed with the work that they did. When they walked in the door the first thing they did was to put protective covers over their shoes. I knew right then and there that I had hired the right company to do the job. I HIGHLY recommend Sams Carpet Cleaning and Repairs! read more

They did an amazing job! We had very light (brand new) carpet in the home we were renting and it was stained in several spots. After they were done the carpet looked brand new again! There was a spot that was high traffic that was just a tad bit dark and matted down and my landlord called them and asked them to come back and they did. They even call to follow up with you. Which, if I had one criticism it's that the girls who call to follow up seem very scripted and robotic with no emotion. They need to let some personality out! The pricing was great too. It was $215 to do our living room, dining room, den, 3 bedrooms and 2 bathrooms!! Can't beat that :) read more

Got a free estimate from them - it was actually a bit lower than I thought it would be. A few days later the guys came out and restretched and cleaned my carpet it looks really great - this was enough to keep from buying carpet for awhile longer. thanks SAMS read more

I use this company for my all of my rental homes. I own a real estate management company and for many years I call them every week. It's all good with them but sometimes their so busy I cant get them out as fast as I want them too read more

I recently decided that my ducts needed to be cleaned.I called around as well as read some reviews from various companies that I was considering using.I was very surprised to find out that Sams did duct cleaning as well as carpets.I called for some info and a very pleasant young lady answered my questions and set an appointment up for me.They day of the appointment,I received a phone call asking if it would be okay if the technicians came a little earlier than my scheduled appointment.I said yes,absolutely.I figured the sooner they started the sooner it would get done.Travis and another man,whose name I didn't get,came out and did an excellent job.They were very thourough and professional.Even coming early,the job took longer than expected on a Friday afternoon and they didn't rush to get finished.They took their time and did a very good job. I will absolutely recomment Sams to anyone and will defineitly use them again in the future. read more