I've noticed that customer service at a lot of Home Depot locations has really gone downhill…read morelately. Thankfully, that's not the case at the Payson Home Depot! Every time I walk in, I'm greeted warmly and have an overall great experience. I especially want to recognize Jody at the Pro Desk--she is always smiling, happy, and genuinely kind. I absolutely love her! I always look forward to seeing her, and honestly, it's a little disappointing when she's not there. That said, the rest of the team is also friendly and helpful. It's clear this location still values great customer service, and it really makes a difference.

I ordered $1800 worth of mulch from Home Depot Payson bc it was on sale, in stock, and website said…read moreit could be delivered free next day. Great! A few hours after ordering I got the call that I had received many times before on larger orders..."our truck is full and we need to reschedule your delivery". They scheduled it one week later. I told them please do not sell my product in the meantime bc I have had that happen before too. I was assured it was set aside and ready to go. One week later I checked the website and it said expect drlivery today between around 9:30-10:30am. Great! Then, I received a call from the delivery driver to clarify directions and make sure there was a place to unload the pallets and turn the truck around. I told her it was good to go and I would be waiting with gate open and dogs inside. She said it should be about 2-3 hours. About 2.5 hours later she calls me back to say she was sorry she cannot deliver my order bc Home Depot was dragging their feet on loading my order into her truck. She had been waiting for hours. Her boss is making her leave to go to her next delivery. Wow. I called the number for online orders, and they had a note in the system that "the product was unsafe for delivery". They transferred me to the store manager, John. Multiple apologies were offered but no real solution. They simply could not do the job and make the delivery happen. I had set aside a whole business day staying at home, and frankly, my time is money. My mulch project will wait til next spring. It won't be from Home Depot. It was their last chance in many years worth of disappointing experiences specifically with delivery.

I can't say enough good about this place when it comes to the lumber we purchased and their…read moreexcellent customer service. We're doing a major cabin remodel so we purchased a lot from them.. From the start of our order with Chad, to having to return some items we didn't need...the quality of the lumber they sold us and their excellent customer service was so good, it's hard to even consider going elsewhere. Sunny and Brian, who also helped us, were so friendly and knowledgeable, which is something truly hard to find these days. If you've not purchased from here before, you need to give them a try, you will definitely not be disappointed!

Oy! Trying to get a delivery date, or even a time block of day for delivery is impossible. I tried…read morefor weeks!

It may be a small hardware store, but don't let the size fool you--they have a surprisingly wide…read moreselection of items. And if they don't have something in stock, they're more than happy to order it for you. The staff are some of the most helpful, nicest, and sweetest people you'll ever meet. They're knowledgeable and always willing to go the extra mile to make sure you find what you need. The store itself is clean, well-organized, and easy to shop in. It's clear they take pride in what they do. Highly recommend supporting this great local business!

Helpful friendly staff. They had everything we needed! Love to support local small businessesread more

If the only person I interacted with today was Sherri, this would be a 1-star review. Thanks to…read moremanagement and other employees, it's not. Thank them for the 5-star review; they earned it. Today I came in to return a $90 car battery charger I hadn't used. My wife's car wouldn't start, and I bought the charger as a backup plan. It turned out the people helping her jump the car weren't attaching the cables correctly; once done right, the battery was fine. Since I didn't need the charger and the receipt didn't list it as non-refundable, I went to return it. I had opened the box only to check the plug type--a reasonable step given the time-sensitive situation with our work schedules and childcare needs. I walked into ACE asking to return the item and was immediately met with a dismissive "NO" from Sherri. Even after I explained it was unused, she was apathetic. She insisted they don't accept returns on that item regardless, telling me, "You're just gonna have to keep what you bought... I'm sure you'll eventually use it." She seemed astounded I'd even ask. Frustrated, I checked my receipt, saw no such policy, and went back in to inquire further. Sherri was visibly annoyed. As a melanated man in my 30s dealing with her combative approach, I couldn't help but wonder if my physical appearance or demographic played into her refusal to provide basic customer service. While I can't factually know her intent, her behavior made that thought unavoidable. At this point, a kind gentleman named Rick stepped in. While Sherri scoffed and dismissed my request to him, Rick actually listened. He took the step Sherri never did: he scanned the item. **It was, in fact, return-eligible.** Rick called for the manager, Josh, who was also reasonable and professional. After I explained the situation, Josh granted the refund. Josh is a fantastic manager and Rick is a remarkable employee who understands empathy. They get 7 stars each, which averages out the 1-star I'd give Sherri to a 5-star total. To the owners: be thankful for Rick and Josh. While Sherri might have thought she was "doing her job," Rick proved she wasn't doing it correctly. If he hadn't stepped in, I would have walked away thinking the store had an unreasonable policy, simply because she didn't bother to check. I'm not looking to retaliate; the business rating is permanent and I don't want to hurt the rest of the team. But Sherri needs to know what her coworkers did differently. Some customers wouldn't have asked for a second opinion--they would have just walked out and left a 1-star review. I'm willing to give her the benefit of the doubt that it was a bad day rather than prejudice, but she needs retraining on how to handle these situations. Thank you to the team members who actually put in the effort to solve my issue and set the right example. This store is fantastic because of people like Rick and Josh.

When attempting to return a flashlight that I bought the day prior and it was not the one I wanted,…read moreI was denied and was told that they don't refund any of their items unless there was something wrong with it when it clearly states on their receipt " We will fix, replace it or refund your purchase, Your receipt is all you need." Very surprising for a company like ACE.

Ron is the best!! He helped us as soon as we entered. Saved us 20 minutes of searching the store…read more We found the headphone jack we were quickly on our way.

Great staff and VERY friendly - makes up for the very limited selection that they have…read more Falls well short of what the ACE store down the street sells and has on display. BUT ... the prices at True Value are significantly lower than ACE. ACE is clearly trying to gouge the locals and area visitors. Have become a loyal True Value shopper in Heber. You will not be disappointed.

very helpful and friendly! They had exactly what I needed and I didn't have to drive 8 miles to get…read moreit.

Nina and Bean are the absolute best! So informative and the merc has pretty much anything and…read moreeverything that you could need..or not lol...prices are most times better than town. Love the honey, it's one of my faves, as well as the small town advertisement boards! So grateful for this passionate community staple!

WE LOVE THIS STORE!…read more Since we moved here to C.V. we have had to run to Ace many times (paint, brushes, humming bird feeders, bolts, knives sharpened, etc.)! This last time was to have them mix a 5 gallon bucket of paint for us purchased from another store, which they did for us happily! Every time we come here we are greeted with smiles, a welcome, they go out of there way to help us or to find someone to help us AND we are never an inconvenience to them! This is truly your neighborhood hardware store and we love them!

Great locally family owned business. Always friendly and always willing to help. If they do not…read morehave it they try their best to get it for you quickly.

The prices are high and they don't seem to have a lot that I needed. But this some other need other…read morestuff spot could be good for them

Staff is plenty, always around to help, they keep moving the tools so I keep needing help!…read more For being the only hardware cept for Wacko Mart the prices are good. They have those odd ball hardware items, so I appreciate that! If you you are traveling through and need something for camp, boat, vehicle they could have it!