This service took about 10 minutes and the total premium was $280. You do the math also a piece of…read morethe front had popped off and they said if they find it to be my fault they're gonna have to charge me a service call to put it back on. Overpriced.

If I could give 0 stars I would. Horrible communication not only with me but also within their…read morebuisness. Took twice as long to fix than I was promised. Got it back to my house after they "fixed" it and checked all the seals, 2nd cycle the machine leaked and it filled my kitchen with water. They charged me AGAIN to come out and look at the machine they just serviced, and found "nothing wrong". All around a HORRIBLE EXPERIENCE! DO NOT USE THIS BUISNESS!

Alex is very efficient and knows exact what needs to be done, installed my washing machine…read morebeautifully!

My dryer stopped working and was 18 years old so was on fence about repairing or replacing. Dryer…read moreworked when I held the start button in so was hoping was a minor fix. I called Dadd's and told him age of the dryer and he strongly encouraged a repair. He said it could be as low as $130 for a minor repair or $200 at most. He said it was $90 for diagnostic and no charge for travel. He came out 2 days later and was 3 hours into his arrival window. After no more than 5 minutes he said I had a busted belt and I was happy thinking I'd be on the low end of his service charge. He didn't say anything further and took dryer apart to replace it. After a couple of belts he did find one that fit and installed it and then announced my bill was $200. I was a little surprised cuz the work he did couldn't have taken more than 15 minutes and he'd told me on the phone he billed for labor by the quarter hour and didn't know why this small job wouldn't qualify for the $130 price he quoted me on the phone for something that took about 15 minutes! I let him know I wasn't thrilled and he started quoting other places that were allegedly much higher for just a service call instead of explaining his pricing. He never even offered me an itemized bill either showing exactly how he justified that price either! In retrospect I should have demanded one. I thought all professionals would do that for repairs! He didn't even offer a receipt either although I did pay with a check. I thought he was a little unscrupulous quoting me $70 cheaper on the phone than what he charged when the work was done--especially when I would have been hesitant to put $200 dollars more into that old of a dryer--and he was aware of the age of my dryer! I also looked up the serial # of my belt and it was only $10 on Amazon--so if was $90 for diagnostic and $10 for belt he charged me $100 for 15 minutes of work! I would not recommend this company.

Fantastic service and very fair pricing I used Kevin's…read moreAppliance Service when my washer wouldn't drain. It was 9 months past the warranty. Kevin's showed up quickly and diagnosed a bad board. When they installed the new board, it turned out that both boards were bad. They did the complete repair and stuck to their original quote. I was SO grateful and impressed. They were referred to me by Decker & Sons and I couldn't be more pleased.

My service call to Kevin's went out exactly two weeks ago today. Kevin came out to look at our…read moredishwasher (newer model, simply would not turn on), told my husband he had to order a few parts, and never called back. Three business days later, my husband called for an update. The secretary told him that it would be one-two more days. Three days later, I call. The secretary tells me it will be at least 3 days-week and that she had told my husband that yesterday. Wrong. When I correct her, she gets extremely rude and tells me she then "has no idea when he can fix it." My husband calls back today. The secretary says they do not have the parts and suggests he cancel his order. Wow. Now I know that having a broken dishwasher is not the end of the world, but when you pay a professional $74 to simply look at the machine, you expect some sort of update (and manners).

Paul came promptly. Growling clothes washer drum. Opened 20+year machine. Determined repair not…read morepractical. Demonstrated I had no option. Gave me small coupon and referral to reputable appliance store. I felt I had made good check out before big expense.

Called Paul for a dishwasher issue. He was here within 2 hours…read more Totally happy with his response and repair!

This gentlemen really knows his stuff. Gary is extremely professional. He communicated his…read morescheduling, and showed up right on time. He was able to get my washer back on track, and communicated a lot of useful information. I would definitely use him again. I think the price was a good value. Seems like a real nice guy too.

I had a problem with my refrigerator, and I contacted Allen's Appliance Repair to see if they could…read moredo anything to help. They responded so quickly to my request and gave me sound advice. Unfortunately they were too far away to service my fridge, but they told me what most likely was the issue, and they answered my questions on the phone promptly. I appreciate companies that don't try to nickel and dime you for a service call when they know it can't be fixed before they even get there. Thanks for being an honest company.

Our dryer was leaking gas which set off our carbon monoxide detector in the middle of the night. It…read morewas a very scary situation to say the least! West End managed to fit us in the next day, and the tech they sent out was probably the friendliest worker we've ever had in our house. He was extremely punctual, knowledgeable, efficient, and happened to be a great conversationalist as well! The price was right for the speed and quality of his work, and was very straightforward in how it was broken down (basically a flat $99 service call fee + parts/labor) with no hidden fees or adjustments made after-the-fact. We'll definitely be calling West End for any appliance issues in the future!

Called and recording said they were booked out 2 weeks. Emailed them and asked for an appointment,…read moregot a call back and was told they just had a cancellation and could be at my home in about an hour. Scott came, took care of the problem at a very fair price. I'm so impressed with this company. Scott and Joe are great.