These guys are phenomenal. The price was affordable, the service was quick and the best part they…read morecame to me. I'm unable to take too much time out of work so they drove to my job and fixed it in the parking lot. They did this back in Oct of last year and the reason I'm posting this review now is because I wanted to give my windshield some time under the elements before I gave my final thoughts. Also for reference I have the sensor thing in the front you can see in the busted photo that dark square. They didn't recalibrate it, they only replaced the windshield so that should show in itself how gentle and efficient they were. I haven't had issues at all with my sensors. The windshield itself is still in great condition and KNOCK ON WOOD no chips or damage. I've gone through car washes, being buried in the snow and the heavy rain we've had the past month. The quality of that windshield I would say is 10/10. I would recommend these guys for your window needs!!

I feel compelled to write this review. I will also be trying to post the same review on google…read more Our car was vandalized and we needed a rear window. Unfortunately insurance wouldn't cover a new one so we had to private pay. I called around for prices and availability. Jesus from Empire was the cheapest by far. He had the window in the next day. They were on time and very knowledgeable! Empire Auto Glass was very professional and I would highly recommend them!

These guys were awesome, safelight made an app2 weeks out to fix my broken glass, then cancelled 2…read moredays before cause they couldn't locate replacement glass, (2006 explorer right rear quarter glass). A friend recommended Roy's auto glass, I found the glass (pulled) at a salvage yard for $75, and called Roy's. They made an appointment 3 days out, called to remind me the day before, installed the glass for $75, quickly and efficiently, and vacuumed all the broken glass and shit out of there. Awesome service. And I'm sure they saved me a bunch of cash. Side note, if your roommate owns a boat be careful where you park or may end up having to call Roy's!

They did not honor their " lifetime warranty ". Poor customer service. Poor response from owner,…read moremanagement. Go somewhere else.

my rear window shattered when I was at work in Shrewsbury on a Friday night ( in the rain ) and…read moreneedless to say it was a nightmare getting my car home to Leicester. Wayne and the receptionist Darlene were so kind and helpful ,could not be more pleased and relieved , they were awesome and professional and made a stressful situation disappear. I hope their manager or boss reads this , as they are the best people ever!!. thank you !!

Thank you Safelite!…read more I had a really bad crack on my windshield, needed a fix ASAP and was wondering how I was going to be able to fix it. When I went there, the front office lady handled everything smooth, communicated directly and well with as far as handling the payment process which I was most likely concerned about. Once I told her my problem and booked the appointment with them, I took my car in for repair, waited in the office and not too long as I expected, they fixed my windshield in a matter of an hour which I was highly impressed by. And even gave me a discount for the repair which was amazing, too. Shout out Kyle and the whole team for having my windshield repaired quickly and effienciently, as far as giving my windshield a quick wash and my interior smelling like a brand new car. The repair on my windshield was so clear, it felt like as if I'm seeing a whole nother planet Thank you guys again and would highly recommend y'all to come to this location if anyone needs any repairs on their windshield.

Windshield repair on 2012 Honda pilot..4 attempts to get it right…read more#1 First new windshield had scratch. #2 Windshield replacement, tech never put on top seal/gasket #3 At service center- reschedule another home replacement-said Windshield has to come out---NOT. #4 Finally replace seal/gasket....workmanship shoddy..wavey install.

Absolutely perfect choice of design and install. Mike is a pro, knows glass, knows his customers…read more We wanted a show piece shower and we now have one.

i am so impressed with this company !!! i didn't know a glass company worked on windows. i called…read moreand Mike came out the next day. i had a window that would not close. Mike solved my problem so fast. he took the time to answer all my questions related to other window problems i have. i highly recommend this company. thank you all for the fast service and saying "we're here for you".

We have been struggling with this place for over a year now and can't get anywhere. They replaced a…read morewindshield in my daughter in law's Subaru with EyeSight, and since that day the EyeSight system is completely messed up, the dashboard looks like a Christmas tree. They had us return once for the recalibration that we were supposed to have gotten, but they could not accomplish this despite trying for 45 minutes, they said we needed to see a dealer. The dealer said "There are fingerprints all over the camera lenses, they have to be replaced, $3000, here is a report to take to the auto glass people as they should pay for this." And we call every month or two to ask about this and are always told "a message will be sent" and we will get a call but nothing ever happens. I just called the number I see on some of the other reviews about this, but it's just the main switchboard and so the same people who have told me for months "a message would be sent". If you have a car with any kind of cameras in the windshield, avoid this place.

Broke my mirror, tried to glue it back and then just left it off. I called and asked them to…read morereplace it. Then took over a week to get back and fix it. After all that I just realized they broke another piece. I manage a small fleet of construction vehicles and I will make absolutely sure my insurance goes with a different vendor next time.

I had to put in my number for a quote. I have gotten 3-5 texts and voicemails a day from them. This…read moreis so obnoxious, and I can't get it to stop.

I have a brand new car that needed a windshield replacement and recalibration. The tech replaced…read morethe Windshield but couldn't recalibrate it because he said they don't have the 2022 software. Took the car to Bmw only to discover he broke the pins to the camera unit and now the whole thing needs to be replaced! He didn't even tell me he broke it. Now we need them to play the 2,388.78 to Bmw to replace the unit. Don't use glass America. Should have used Safelite but was told by Bmw to use glass America.

Unreliable service. Southbridge Street (Worcester) location is disorganized and customer service is…read morerude. After being rescheduled 3 times over the course of a week (for on-site appointments), I ended up making an appointment with Auto Glass Now who were so accommodating and pleasant to work with! I will NEVER use Safelite again - caveat emptor!

I read all the bad reviews here and it made me very skeptical of Safelite. None the less it's the…read morevendor my insurance recommended. With great skepticism I arrived early for my 2pm appointment and was told they were running a 1/2 hour behind. Told him that's fine (I've come this far) I'll wait for it. Went out for a walk at 2:15 and my car was moved (Hmm, only 15 min late) and I had an email informing me work has started. Came back from my walk expecting to sit there for another hour, but to my surprise my car was outside complete and waiting for me. Done in under 1.5 hours. I have a Hyundai that also needs camera recalibration. All good... I felt someone should leave a positive review. One of the workers told me they had 18 windshield's to do today.