My power moon roof was shattered while I was driving and I needed a quick fix with good quality…read more Payless Auto Glass (Formally known as Patriot) was so quick and put in the OEM glass in about an hour! Thank you so much Eric and team for your care and expertise!

I had a spray on bed liner done on my GMC 2500. The liner came out good. HOWEVER, the service left…read morea lot to be desired. I made an appointment 2 weeks out for a Monday at 8 am. When I dropped my truck off I was told it would be ready between 1 and 2 pm. I am an hour drive away. I showed up at 2: pm. They had not even sprayed my truck yet and the owner wasn't even there. When he returned all he said was, well, with a bit of an attitude, we'll get it done. Then a day or so later I realized that the back up camera was not working on my truck. which is in the tailgate. (they had the tailgate off to spray it) When I called back all they said was well it was working when it left. I checked the wires and found that they broke the camera plug.When I told them that the plug was broken they said well we had a hard time getting it apart. I would never go back here.

my rear window shattered when I was at work in Shrewsbury on a Friday night ( in the rain ) and…read moreneedless to say it was a nightmare getting my car home to Leicester. Wayne and the receptionist Darlene were so kind and helpful ,could not be more pleased and relieved , they were awesome and professional and made a stressful situation disappear. I hope their manager or boss reads this , as they are the best people ever!!. thank you !!

Awesome service. Contacted using Yelp. Explained issue ...I had remote start that a garage took off…read moremy car when they were troubleshooting issue I had, which turned out yo be fuel pump. After got fuel pump replaced by professional, needed remote reinstalled. Call few places. One quoted me 2 hr. Job for 600.00. 508 took less then 30 min...charge..$60.....unbelievable. owner courteous, very knowedable of car stero, remote start system...Highly recommend this business!!! A real " Proffessional" !

I called to get a quote from 508 innovations for tinting my camry i just bought. he got back to…read moreme right away and scheduled me for 3 o' clock the following day .i was there ten minutes early, were he told me that it would be done today .i went home and sure enough about 6 :15 he call me and said come pick up the car.i never write reviews and im sure everyone can tell but believe me when i say he is nice guy. A professional and did an amazing job . I will check with this guy first before i bring my car anywhere else for anything.

I had to put in my number for a quote. I have gotten 3-5 texts and voicemails a day from them. This…read moreis so obnoxious, and I can't get it to stop.

I have a brand new car that needed a windshield replacement and recalibration. The tech replaced…read morethe Windshield but couldn't recalibrate it because he said they don't have the 2022 software. Took the car to Bmw only to discover he broke the pins to the camera unit and now the whole thing needs to be replaced! He didn't even tell me he broke it. Now we need them to play the 2,388.78 to Bmw to replace the unit. Don't use glass America. Should have used Safelite but was told by Bmw to use glass America.

I read all the bad reviews here and it made me very skeptical of Safelite. None the less it's the…read morevendor my insurance recommended. With great skepticism I arrived early for my 2pm appointment and was told they were running a 1/2 hour behind. Told him that's fine (I've come this far) I'll wait for it. Went out for a walk at 2:15 and my car was moved (Hmm, only 15 min late) and I had an email informing me work has started. Came back from my walk expecting to sit there for another hour, but to my surprise my car was outside complete and waiting for me. Done in under 1.5 hours. I have a Hyundai that also needs camera recalibration. All good... I felt someone should leave a positive review. One of the workers told me they had 18 windshield's to do today.

CUSTOMER SERVICE AND INTERACTIONS FIRST IMPRESSION!! My windshield was damaged due to an icicle…read morefalling on it. I noticed the next day the crack spreading. Called my insurance company who recommended Safelite on Park Ave. Made an appointment for that Friday to drop my car off. Called back immediately to tell me it couldn't be dropped off due to potential calibrations that MAY be needed and would take longer so we would have to reschedule. Rescheduled for the following Monday. Called me Saturday before my appointment and said would need to reschedule due to the Blizzard we were getting. Ok cool, understand, no problem. Set it up for the following Saturday at 3pm! Saturday comes I arrive at 2:55pm and when I walked in, there was a lady waiting for her car. The man came out clearly agitated and was talking to her about the troubles he having recalibrating hers. His tone was as if we were aggravating him for being there. Never acknowledged me. Spoke to another customer who came AFTER me very briefly outside then came in to ask what car I had (20 minutes later after arriving) I said the Honda Pilot and he said ok and his demeanor was aggravated as he walked back into the garage. Comes back out about 5 minutes later and said it may be a while, maybe like an hour/hour and a half before your window is fixed because I'm still working on hers and we are behind, I mean it's 3:20 (IVE BEEN HERE ON TIME NOT MY DAMN PROBLEM) so I shrugged my shoulder and said That's fine I'm just dropping it off, Im coming back. That seemed to please him just a bit that he wasn't being "rushed". I call my uber and had to wait 10 minutes. After he was all set with the woman he takes my keys and says I needed to wait so he can test drive my car to see if it needs to be recalibrated. I explained to him I can't wait my Uber is outside and if it needs to be done then just do it but I'm only there to drop the car off. He appeared to get upset that I wouldn't wait while he test drove my car. Dude I don't know nothing about cars or car talk just fix the windshield and recalibrated it if it needs to be or not and you can call me with updates. He threw his hands down as if he just got finished with an argument with his wife or someone and said fine in a stressed out manner and walked away. He called me about 25-30 minutes after arriving home to say he prechecked it on a scanner and the camera in my windshield was not damaged, it's all set so my car should be done in about an hour/hour and a half. His tone was completely different when he called (much more pleasant)..just waiting to pick it up to give another review on the actual work! I can tell you know I won't return to this location just off his demeanor, attitude and communication skills off first impression that made me tell myself everyone has bad days including myself but damn it leave it in the parking lot and not take it out on the customers!

Thank you Safelite...!…read more I had a broken rear windshield on my company vehicle, and Doge C/V Tradesman van. I brought it to the Worcester location, and Steve sealed the back hole with plastic to keep the elements out. My work takes me all over New England, and a majority of my work is in the Boston area. I could not leave the van parked in a public place with the plastic on it, for fear that it would get broken into. I keep a lot of tools and parts in the van. The soonest appointment they had during business hours was over a week away. Steve said if I left it with him for the weekend, he would work on it in-between other appointments. I dropped it off Saturday morning, and the van was all fixed first thing Monday morning. Thank you Steve and all the staff at Safelite Worcester for accommodating me, and having me back on the road with very little down time. I could not have asked for better service. I have used this location 5 times over the last 6 years... twice for my personal vehicle and 3 times for a work related vehicle. All the work has been excellent, on time, and done right. Cheers....! Tony from TPx Communications.

This place is horrible. Communication skills suck waiting on…read morethem to call me after they were late to say I have to drive to the shop last min with one car and have to pick up kids can't just drive in and leave my one car so pissed. A heads up would have been great. So I suggest Roy's auto in dudley ma

I had an amazing experience with Franchi brothers. From the moment i walked in, the staff was…read morefriendly, professional and knowledgeable. They have repaired my car a couple of times, took the time to explain the repair process in detail and worked directly with my insurance. Their quality of work is exceptional. I highly recommend Franchi brothers for anyone looking for a reliable, high quality auto collision repair.

Needed a new bumper from an accident took it in on a Thursday and got it back on Friday a week…read morelater and it's like brand new. They talked to me through out the process and all was good in the end.

These guys are phenomenal. The price was affordable, the service was quick and the best part they…read morecame to me. I'm unable to take too much time out of work so they drove to my job and fixed it in the parking lot. They did this back in Oct of last year and the reason I'm posting this review now is because I wanted to give my windshield some time under the elements before I gave my final thoughts. Also for reference I have the sensor thing in the front you can see in the busted photo that dark square. They didn't recalibrate it, they only replaced the windshield so that should show in itself how gentle and efficient they were. I haven't had issues at all with my sensors. The windshield itself is still in great condition and KNOCK ON WOOD no chips or damage. I've gone through car washes, being buried in the snow and the heavy rain we've had the past month. The quality of that windshield I would say is 10/10. I would recommend these guys for your window needs!!

I feel compelled to write this review. I will also be trying to post the same review on google…read more Our car was vandalized and we needed a rear window. Unfortunately insurance wouldn't cover a new one so we had to private pay. I called around for prices and availability. Jesus from Empire was the cheapest by far. He had the window in the next day. They were on time and very knowledgeable! Empire Auto Glass was very professional and I would highly recommend them!