Ashley does amazing work as she is very experienced & knowledgeable in her ability to focus until…read morethe piano resonates as intended from creation Her delightful personality & willingness to educate us on the various aspects of care for the baby grand.made our experience with her enriching

Our family heirloom 1927 Baldwin Grand hasn't been tuned since 2000. It has survived 5 moves around…read morethe country since then. I am a professional sound mixer and I can hear the difference between a digitally tuned acoustic piano and one tuned by ear. Which is a much more pleasing and entertaining sound from an acoustic piano. I chose Ashley and The Artful Key because she tunes by ear. Plus all her highly marked recommendations from many sources. Our piano has never sounded this good. So, what could be better? Well, she shows up on time. She charges what she quotes. She leaves everything just the way she found it. Informative. Polite. Great attitude. It can't get any better. I'm beginning to sound like I am a relative. Which I am not. Hire her. I have worked with many musicians and tuners. She truly is one of the best!

Joseph was amazing! Very nice and willing to explain the entire process of tuning/repairing our…read morepiano. I will use him for all our piano needs from now on!

Joseph came over and worked on my Estonia Parlor Grand. It is about 15 years old and the felts…read moreneeded work (he did a 're-shape and decompression' - i.e. he sanded off the wear marks on the tips of the hammers and did with the pokey thing. I cannot really expressed how much this improved the sound. Here are a few impressions: the tone is smoother, and also more focussed. THe accents are very clear and defined without having to hit the key too hard. The soft parts are more singing and colorful. It is easier to bring out the voices. The leading voice is very clear and bell-like. I could just go on and on - as I play it I keep hearing more good qualities. I am working on an Impromtu by Schubert, a Chopin Ballade, and Beethoven's opus 109. It is like being a painter and being handed a pallette of bright pure colors, where before you had only a selection of dull and dark.

I have used Uriel before - he does magnificent work -- worthy the wait time to get the finished…read moreproduct. Well worth the price.

From the owner: For decades, master craftsman and piano restoration specialists at Uriel's Piano have amazed piano…read moreowners and dealers with their superior artistry, attention to detail, and professional customer service. Like great artists working in oil or paints, Uriel's Piano relishes working on the world's finest pianos. The fine carpenters and expert woodworkers at Uriel's Piano view all pianos that enter their facility as valuable instruments or heirlooms and consider it a privileged challenge to work on them.

He might be good at what he does, but he charges a pretty penny ($1000) and then he surprises you…read morewith extra charges later. Had work done, then when we wanted to pick up our piano, he charged us another $100 just to be able to retrieve our own piano. He is also erratic in his behavior. One minute he is charming, the next minute he is livid. He also takes an hour to answer a 5 min question. Very temperamental. And once he has your piano, he's got you. He holds your piano hostage till you do what he wants.

Service, value and communication was amazing. Will definitely call again for any piano needs.read more

What a disappointment! Dallas Piano Restorations came highly recommended to me and so I entrusted…read moreby my 1898 Bechstein 7' Grand piano for a complete restoration. Not only did the work take a full year longer than anticipated, the results were far from the professional quality I expected for the 25k that was paid to them, plus transportation. The worst area was the exterior case. Wormholes were unfilled, as evidenced by the single coat of lacquer that ran into the holes. Spray was applied over dust on the uncleaned cast iron plate. The keyslip and keybed areas as well as the side moldings were rough from insufficient leveling of finish. Many rough areas were painted without being sufficiently sanded. Vertical cracks can be seen in the veneer on the piano's flat side. The front lid was badly repaired. The ivories were not bleached. The logo was not put on straight. The exterior work is totally unacceptable. The interior fared slightly better, although the soundboard was shimmed so much that its lifespan has been greatly reduced. Stringing was sloppily and unevenly done, which will necessitate a re-stringing. The action was put together but was never regulated and on top of that the hammers themselves were never even shaped. The owner of DPR suggested that I caused these problems. After many complaints on my part, DPR offered to take the piano back to make repairs. But they insisted that I get a certificate of fumigation, did not offer to pay transportation costs, and would not sign a contract with me. These conditions were unacceptable. As a concert pianist who has performed in 29 countries and on 4 continents, I was unhappy with the piano. Paying for another restoration at an equivalent amount is impossible and thus I am forced to take a loss because I cannot sell the piano anywhere near Fair Market Value. I would not further entrust my piano to DPR under these conditions and have lost all confidence in their work and their word.

Run here...fast. They restore older pianos...the old fashioned way, with care and…read morecraftsmanship...something I pray is never lost in this country. They also service...and hold major accounts such as multiple local high schools/universities and their very large bands and orchestras. The unbelievable deals you will find on their restored pianos...amazing. I popped in the other morning and the shop owner was kind enough to let my companion play his heart out on the different pianos and this was greatly appreciated. If I buy a piano...which my goodness I just got a keyboard that I don't use...and I'm seriously considering buying one...I'm coming here. Go, go, go.

Long story short, Empire Floors mislead us regarding moving things around in our house as they…read moreinstalled our hardwood floors, so we frantically needed someone to move our 6' baby grand from the living room to the dining room. Martins was able to give us a 2pm-4pm window (I called at 10am) and quoted $160 each time they had to come over (once to move it to the other room and another time to move it back). I asked if they could work with me on the price if we just left the piano upright for a day or two as the hardwoods cured, but they said price-wise it didn't matter. They called around 12:30pm and said they'd be here in 1.5 hrs (I live off 380/DNT), so I said great. 3 guys showed up and had our piano disassembled and moved within 5 minutes - amazing! They were worth every penny. However, after watching them do their work, I'll probably just get a bunch of friends to help me move the piano back into the other room. It looked relatively simple - just need to be strong! We asked if they did piano repair/maintenance since our brass casters are really worn to hell. They don't, but gave us a number to someone else. They also left us new casters with a double wheel and said when they come back in a few days to put back the piano, they can throw them on for us. How nice! PS, they don't take credit - only cash/check.

Don't use these guys. Three stooges showed up and one was shorter than piano and other in sliders…read more They were cursing each other, disrespectful to my wife and created drama in neighborhood. Damaged our new floors. Do yourself a favor and find somebody porfessional. They use to be good now they are the worst.

I have scheduled a piano service with Burgess Piano Service. Although my service appointment is not…read morefor another few days, I am completely satisfied with the company's ability to respond quickly to customer requests. Based on the price estimates I've received, it sounds like Burgess Piano Service is extremely reasonable in terms of their service fees. I am absolutely confident that I will be writing another review in the upcoming days praising the company for their outstanding work. To be completely fair, I will include what I paid, length of overall service, and my (best) explanation of the work included. Very excited to have a Class-A technician. In my research, this family-owned company really is the best out there. *** Following Up: Burgess Piano Service has just finished servicing the piano. Bob Burgess found minor issues with the pedal and dampers and adjusted them very quickly. Next, he did a thorough piano tuning (better than I ever have in the past). My total cost was $135. I find this completely reasonable and hope my review helps other choose Burgess Piano Service in the future. Thanks again Bob ***

I have used Bob and BUrgess piano for years. This is one hell of a cool cat. Thank your Bob, for…read moreletting me sound as good as I can! A++++

Had a very disappointing experience. The technician tuned and cleaned the piano while clearly…read moredistracted, spending much of the time arguing on the phone. Not only was this unprofessional, but he also wants to charge full price despite the mistakes made. I reached out to the company multiple times to have the issue corrected, but they missed two scheduled appointments. They claim to have sent confirmation emails, yet none were ever received. During our conversation, the technician even stated that he never wanted this job but had to do it because it was his family's business. He has since sent combative text messages regarding his own performance and is now demanding an additional $299 to come back and service the piano. If you want your piano serviced correctly and professionally, I'd strongly recommend looking for a different company.

Today my upright piano was tuned and deep cleaned by Clare's Player Pianos and I could not be…read morehappier with the experience and the outcome. My tuner Duncan was prompt, friendly, and knowledgeable. My piano sounds better than ever - the tone, the feel of the keys and the shine are all wonderful.