I used their service to tune my Vose & Sons baby grand piano. They were super reasonably priced and…read moreso friendly. I'm very pleased with the service they provided for me.

I wanted a piano for my Wife for Christmas..I looked at the reviews here and I was not…read moredisappointed. Mr.Hale treated us like family and gave me and my older son a tour of this awesome piano store. Very impressed, I felt I was in a tour in Padova and the art pieces were these beautiful pianos. BEAUTIFUL PLACE, GOOD PEOPLE ABSOLUTE SERVICE!!! **who knew my youngest one can play piano

Impressive 17,000 square-foot piano store with an amazing performance hall and Education hall! I…read morereally enjoyed walking around and seeing all the beautiful new and previously owned pianos. Wonderful selection! A must see! Amanda is the Education Coordinator and she is awesome! I met Preston too and he was a nice salesman. Really artistically laid out store with details like composer names for each teaching studio space with modern signage. I can't say enough good things about this piano store. They even offer an affordable piano rental program starting at $59/mth!

Kawai is an amazing public supporter of music students in the area. They have allowed us music…read morestudents at UTD use their rooms to practice and rehearse, where their rooms are equipped with ventilators, stands, and sanitation. This has been so helpful during Covid, where the practice rooms at UTD have been closed. They are a great company. Grateful especially to Scott, Amanda, and Yoshi. Thank you Kawai!!

Great store for music and suppliesread more

My acoustic guitar had a broken tuning key. I took it to the Music & Arts store so they could…read morefix/replace. Ended up having to replace all 6 keys. I also purchased another guitar case since mine was old and starting to fall apart. They had several cases on sale, a win for me! My guitar case has seen a lot of travel and it was deteriorating from more than 40 years of abuse/use. They replaced the broken keys, restrung it, and polished the guitar. The entire cost was reasonable and I'm glad I had the work done. My guitar is once again being played like it was meant to be played. I was able to purchase additional strings in the event mine snapped. I think the new tuning posts should remedy that problem. I know they do varies types of instrument repair and they support our local high school, the Allen Eagles. I'm glad I found this shop, small, but just what I needed. 2017/27

He might be good at what he does, but he charges a pretty penny ($1000) and then he surprises you…read morewith extra charges later. Had work done, then when we wanted to pick up our piano, he charged us another $100 just to be able to retrieve our own piano. He is also erratic in his behavior. One minute he is charming, the next minute he is livid. He also takes an hour to answer a 5 min question. Very temperamental. And once he has your piano, he's got you. He holds your piano hostage till you do what he wants.

Service, value and communication was amazing. Will definitely call again for any piano needs.read more

Very unprofessional and completely lacking in communication. They constantly cancel classes and…read moreonly inform you once you arrive. Imagine driving an hour just to find out your class is canceled--not just once, but most of the time. We clearly communicated and requested that they notify us at least a few hours in advance so we wouldn't waste the trip, but they never did. They never apologize or offer any consideration, yet if you try to reschedule, they make you pay. Stay away from this school--you don't want the disappointment.

This place is the best hands down. We have been going here for six years. Mr Rob, Debbie and Mr…read moreSteve have really made a positive impact in our lives. Feels like we have known them forever like old friends. CZ

Dropped off intact brand new instrument for tuning, got it back with the tuning hole damaged, paint…read morechipped. Resolved a few days later after much back and forth.

I'm very disappointed with my recent experience at Guitar Center…read more I brought in my bass for a setup -- paid $100, and while the setup itself was done well, I found a chip in the finish right by the truss rod adjustment near the nut. That damage was not there when I dropped it off. If you're taking your instrument in for service, inspect it thoroughly before and after. I trusted them with my gear, and they failed me. Edit: Guitar Center got back to me and resolved the issue, and I'm happy with the outcome. It was a bit difficult to get in touch with the manager at first, but I appreciate that they ultimately made it right.

I do not recommend Brandon. He came to me when I was looking for piano tuner on Dec. 2025, I…read morehad already booked one with another technician for the next day which was Christmas Eve for $185 but then timing was not working out well and he said he could come that day at 5 p.m. I agreed to that time. When I asked his price, He did not give me a price over the phone. Instead, hearing my player piano play over the phone while we talked, he said, "It sounds like you might need a bigger service - that would be for $385." I didn't agree with that diagnosis but I allowed him to come for that price to get my tuning done .- knowing he was $200 over the average price. The only price he quoted to me was the $385 without mentioning any other service.He came , sat down and did his thing without any commentary about my piano. After two hours he was finished and I I gave him my card for payment. However, he appears to be frustrated that the card did not process quickly and he left with my understanding that a receipt. would come in shortly which didn't happen. When I got my credit card statement, I saw he had charged me $709. without giving me a receipt at the time - saying his phone was too slow at processing it and he left. I protested the charge with Citi but he fought it with a bogus invoice or receipt that had my name at the top that he sent as his document, But... it had never been presented to me. He had never given that information to me. or explained anything about my piano. He just did his thing and took my card for payment but never showed me a balance because he said he couldn't get it finalized. I never got an invoice or receipt. This copy from Citi was the first I had seen of his prices - he had only quoted oe price to me verbally and I accepted that as his only price to come oit. I never agreed to a bigger service but maybe he didn't want to undertand that. I did accept the amount of $385 as it was the only price he had given me for my service. That was my complaint and the issue of my case. He then made up a bogus document that looked ;ike a receipt with my name at the top showing his charges and sent it to Citi. - forms documentation but it never was sent to me. The was the complaint. I never authorized the" bigger service" and never wanted or requested anything but a simple tuning. and he never made any comments as I expected about my piano. when he just did his own thing at the piano, About a week after he left., it was noticed that the tuning was not in tune. I reported it to him and he said sometimes it can change. I then had another technician come out and check it and they confirmed that it was not in tune. IT WAS NOT IN TUNE. He returned for his flashlight he had forgotten and HE TESTED THE TUNING, and confirmed that it was off. HE DIDN'T HAVE THE MONEY OR SUPPLIES TO FIX IT, SO.. I agreed TO GO WITH HIM AND PAID THE $40 for the supplies he needed to fix it. The issue is that he is unprofessional and untrustworthy. I wanted the amount of the overage he charge reversed. I also felt that he took advantage of me - an 80 year old woman - to upsell me on a service that I did not understand and he never tried to explain to me or demonstrate a need for. Yet he charged my card for three services - one that was never mentioned, which totaled $324.00 over and above the amount I had authorized to be charged. He was angry when I disputed the $324 extra charge and threatened me because of it .

TL;DR: Paid $1,450 for piano repairs, got ghosted for nearly two months, and only got my piano back…read moreafter involving the police. I'm writing this review to warn others about a deeply troubling experience with Brandon Lewis, owner of Perfect Pitch Piano. After years of routine piano tuning without issue, I hired Brandon in April 2025 to refurbish the keyboard action of our Boston Grand Piano. He quoted $1,450 for the job, took the keyboard to his workshop, and accepted a deposit. Brandon picked up the piano action on May 12, 2025, and promised to return it by May 16. What followed was a string of missed appointments, broken promises, and excuses ranging from medical issues to weather delays. Despite paying the full balance, the refurbished keyboard was never returned. Communication became sporadic and evasive, and attempts to resolve the issue were met with silence or further delays. After weeks of trying to recover the keyboard, I had no choice but to file a police report. In researching Brandon further, I discovered multiple prior reviews from other customers describing similar fraudulent behavior. I strongly recommend reviewing recent feedback from other clients on his Yelp page, where similar complaints--including one involving a Steinway piano action--suggest a troubling pattern, not an isolated incident. The detective assigned to the case attempted to contact Brandon multiple times using all the phone numbers on file, but received no response. It wasn't until the detective left a message stating that charges would be pressed and an arrest warrant issued that Brandon finally returned the call. After much back and forth, Brandon agreed to return the piano action. He claimed he had been hospitalized, that his phone was stolen, and that Apple took an extended time to restore his credentials--hence his lack of communication. Ultimately, Brandon returned the piano action on July 7, 2025--nearly two months after the original promised delivery date. Please do your due diligence and consider alternative providers. What began as a routine service turned into a time consuming and frustrating ordeal.

I heard from a friend that this place was legit. Went to sign up to get my little brother for some…read moredrum lessons. Laura at the front desk turned me off of the idea immediately. As I approached she didn't even say hello, she was stuck on her phone playing some game. I asked several times, "hey, can I sign my lil bro up for lessons". Finally she responded "what do you want, sure". My lil bro is kind of an energetic happy kid, he told her "I'm excited to learn the drums miss". She grunted and went off on a tangent about how its the hardest instrument to learn (its not) and it maybe wasn't for kids (kids can learn the drums lady). She kind of bummed him out saying this so I left. I get that being in a customer service position is hard, I myself was in customer service as a waiter, so I know that the service I got was pretty trash. Decided to take my brother to a different school. The teachers here may be good, or even great, but the front desk service turned me off too much. Ciao!

After my first impression as well as a few additional impressions, I could not be more impressed…read morewith this place. I could have driven by this place 1000 times and would never know there were music lessons here. The front desk girl was nice and the place is spotless clean. The instructor we had was animated and great with my son. What I find to be the most awesome is that the people here actually love music, so they seem to work here to spread the joy of making music. I was a bit reluctant when my son said he wanted to play drums, but after seeing how excited he is and how well he is doing, I'm sold. We purchased a set of Alexis drums so he can wear headphones, this allows him to practice while we sit quietly in another room doing something else. They have both regular drums and electronic drums at the studio. As you walk past the different rooms, you see various children and teachers and if you look close enough, you can even see the little light bulb above the kids heads. I find it amazing watching kids learn and I find it ever more amazing seeing someone actually enjoy teaching children. It makes my heart melt. These guys are talented, experienced and work very good with kids. I am impressed and will be introducing my daughter to the guitar soon after. My desire to have her take guitar lessons is solely based on the enthusiasm I've seen with the teachers. The drum sessions are 30 minutes, which is perfect since anything more would be sensory overload. You'd be amazed at what a 9 year old can pickup in 30 minutes, especially with an instructor that's excited to teach him. I tip my hat and say BRAVO, job well done Matt Burk Music Studio, I am a fan!

I bought my harp from Minda about this time last year. Stellar service. She took the time to work…read morewith me and identify the harp for me. It's a year later, and I love it. Minda also teaches lessons, so I signed right up. Great experience. She's patient, willing to explain things to my engineering brain, and brilliant. More, when it came time to change a string, Minda gave me a lesson. She even let me change a few strings on a harp she was working on. Telling me how to do it, showing me how to do it, then letting me do it but talking me through each step. Finally, doing it on my own but with her watching. Great way of learning. I was able to go home and confidently change the string myself. Five of five stars. And an extra star because she's just so darn nice about it.

I had a great experience selling my lever harp with Minda. She was easy to communicate with, very…read moreprofessional and knowledgeable, and I felt very confident that my harp would be going to a wonderful family who will take excellent care of her. The store itself is spacious, easy to find, and felt very welcoming. I was expecting the process of selling my harp to be complicated, but Minda made it easy and stress-free.