Really great experience with this company and Holt! He was so helpful and knowledgeable. Also, very…read morereliable and quick to respond! Thank you for all your help!

I received a referral to Holt (by name and phone number) by a Reddit user who knew a number of…read moretechs through Steinway Hall in Dallas. A Google search resulted in the company's website, which clearly states in-home services of piano tuning. The website looks professional, I can see the company is relatively close to my location, and I'm looking for someone who has comprehensive knowledge. I texted the number, stating I'd like to schedule a piano tuning, and gave my location. The reply I received was ... unexpected. While polite, the text said "...we don't offer in-home piano tuning at the moment." The end. I'm flabbergasted. I can see here on their Yelp profile that they are not highlighting piano tuning as a primary service, but the text left me with my mouth hanging open. Why aren't they tuning pianos in-home "at the moment?" I expect a professional to reply that they're not conducting in-home tunings right now due to other bookings for their tech (or another reason, even if a cover for the real reason), refer me to a tuner they esteem, and "please check back with us for your next piano service needs." This would earn a second chance from me and probably a referral, even without service. Now, I'm scratching my head wondering whether they've got their customer service together enough to be someone I want to hire for any piano service. I didn't bother asking any questions or ask for a referral. They did not seem interested in helping.

Joseph was great. He is easy to schedule with, diagnosed the issue with my piano, and was thorough…read morein both his work, and explaining what was wrong. He repaired a broken key and did a pitch raise / tune. I had previously contacted another local company who put together a scope of work that was unnecessary and overpriced. I look forward to having him come back for a follow up tuning in six months.

Joseph was amazing! Very nice and willing to explain the entire process of tuning/repairing our…read morepiano. I will use him for all our piano needs from now on!

Long story short, Empire Floors mislead us regarding moving things around in our house as they…read moreinstalled our hardwood floors, so we frantically needed someone to move our 6' baby grand from the living room to the dining room. Martins was able to give us a 2pm-4pm window (I called at 10am) and quoted $160 each time they had to come over (once to move it to the other room and another time to move it back). I asked if they could work with me on the price if we just left the piano upright for a day or two as the hardwoods cured, but they said price-wise it didn't matter. They called around 12:30pm and said they'd be here in 1.5 hrs (I live off 380/DNT), so I said great. 3 guys showed up and had our piano disassembled and moved within 5 minutes - amazing! They were worth every penny. However, after watching them do their work, I'll probably just get a bunch of friends to help me move the piano back into the other room. It looked relatively simple - just need to be strong! We asked if they did piano repair/maintenance since our brass casters are really worn to hell. They don't, but gave us a number to someone else. They also left us new casters with a double wheel and said when they come back in a few days to put back the piano, they can throw them on for us. How nice! PS, they don't take credit - only cash/check.

Don't use these guys. Three stooges showed up and one was shorter than piano and other in sliders…read more They were cursing each other, disrespectful to my wife and created drama in neighborhood. Damaged our new floors. Do yourself a favor and find somebody porfessional. They use to be good now they are the worst.

TL;DR: Paid $1,450 for piano repairs, got ghosted for nearly two months, and only got my piano back…read moreafter involving the police. I'm writing this review to warn others about a deeply troubling experience with Brandon Lewis, owner of Perfect Pitch Piano. After years of routine piano tuning without issue, I hired Brandon in April 2025 to refurbish the keyboard action of our Boston Grand Piano. He quoted $1,450 for the job, took the keyboard to his workshop, and accepted a deposit. Brandon picked up the piano action on May 12, 2025, and promised to return it by May 16. What followed was a string of missed appointments, broken promises, and excuses ranging from medical issues to weather delays. Despite paying the full balance, the refurbished keyboard was never returned. Communication became sporadic and evasive, and attempts to resolve the issue were met with silence or further delays. After weeks of trying to recover the keyboard, I had no choice but to file a police report. In researching Brandon further, I discovered multiple prior reviews from other customers describing similar fraudulent behavior. I strongly recommend reviewing recent feedback from other clients on his Yelp page, where similar complaints--including one involving a Steinway piano action--suggest a troubling pattern, not an isolated incident. The detective assigned to the case attempted to contact Brandon multiple times using all the phone numbers on file, but received no response. It wasn't until the detective left a message stating that charges would be pressed and an arrest warrant issued that Brandon finally returned the call. After much back and forth, Brandon agreed to return the piano action. He claimed he had been hospitalized, that his phone was stolen, and that Apple took an extended time to restore his credentials--hence his lack of communication. Ultimately, Brandon returned the piano action on July 7, 2025--nearly two months after the original promised delivery date. Please do your due diligence and consider alternative providers. What began as a routine service turned into a time consuming and frustrating ordeal.

I do not recommend Brandon. He came to me when I was looking for piano tuner on Dec. 2025, I…read morehad already booked one with another technician for the next day which was Christmas Eve for $185 but then timing was not working out well and he said he could come that day at 5 p.m. I agreed to that time. When I asked his price, He did not give me a price over the phone. Instead, hearing my player piano play over the phone while we talked, he said, "It sounds like you might need a bigger service - that would be for $385." I didn't agree with that diagnosis but I allowed him to come for that price to get my tuning done .- knowing he was $200 over the average price. The only price he quoted to me was the $385 without mentioning any other service.He came , sat down and did his thing without any commentary about my piano. After two hours he was finished and I I gave him my card for payment. However, he appears to be frustrated that the card did not process quickly and he left with my understanding that a receipt. would come in shortly which didn't happen. When I got my credit card statement, I saw he had charged me $709. without giving me a receipt at the time - saying his phone was too slow at processing it and he left. I protested the charge with Citi but he fought it with a bogus invoice or receipt that had my name at the top that he sent as his document, But... it had never been presented to me. He had never given that information to me. or explained anything about my piano. He just did his thing and took my card for payment but never showed me a balance because he said he couldn't get it finalized. I never got an invoice or receipt. This copy from Citi was the first I had seen of his prices - he had only quoted oe price to me verbally and I accepted that as his only price to come oit. I never agreed to a bigger service but maybe he didn't want to undertand that. I did accept the amount of $385 as it was the only price he had given me for my service. That was my complaint and the issue of my case. He then made up a bogus document that looked ;ike a receipt with my name at the top showing his charges and sent it to Citi. - forms documentation but it never was sent to me. The was the complaint. I never authorized the" bigger service" and never wanted or requested anything but a simple tuning. and he never made any comments as I expected about my piano. when he just did his own thing at the piano, About a week after he left., it was noticed that the tuning was not in tune. I reported it to him and he said sometimes it can change. I then had another technician come out and check it and they confirmed that it was not in tune. IT WAS NOT IN TUNE. He returned for his flashlight he had forgotten and HE TESTED THE TUNING, and confirmed that it was off. HE DIDN'T HAVE THE MONEY OR SUPPLIES TO FIX IT, SO.. I agreed TO GO WITH HIM AND PAID THE $40 for the supplies he needed to fix it. The issue is that he is unprofessional and untrustworthy. I wanted the amount of the overage he charge reversed. I also felt that he took advantage of me - an 80 year old woman - to upsell me on a service that I did not understand and he never tried to explain to me or demonstrate a need for. Yet he charged my card for three services - one that was never mentioned, which totaled $324.00 over and above the amount I had authorized to be charged. He was angry when I disputed the $324 extra charge and threatened me because of it .

He might be good at what he does, but he charges a pretty penny ($1000) and then he surprises you…read morewith extra charges later. Had work done, then when we wanted to pick up our piano, he charged us another $100 just to be able to retrieve our own piano. He is also erratic in his behavior. One minute he is charming, the next minute he is livid. He also takes an hour to answer a 5 min question. Very temperamental. And once he has your piano, he's got you. He holds your piano hostage till you do what he wants.

Service, value and communication was amazing. Will definitely call again for any piano needs.read more

Impressive 17,000 square-foot piano store with an amazing performance hall and Education hall! I…read morereally enjoyed walking around and seeing all the beautiful new and previously owned pianos. Wonderful selection! A must see! Amanda is the Education Coordinator and she is awesome! I met Preston too and he was a nice salesman. Really artistically laid out store with details like composer names for each teaching studio space with modern signage. I can't say enough good things about this piano store. They even offer an affordable piano rental program starting at $59/mth!

Kawai is an amazing public supporter of music students in the area. They have allowed us music…read morestudents at UTD use their rooms to practice and rehearse, where their rooms are equipped with ventilators, stands, and sanitation. This has been so helpful during Covid, where the practice rooms at UTD have been closed. They are a great company. Grateful especially to Scott, Amanda, and Yoshi. Thank you Kawai!!

Our family heirloom 1927 Baldwin Grand hasn't been tuned since 2000. It has survived 5 moves around…read morethe country since then. I am a professional sound mixer and I can hear the difference between a digitally tuned acoustic piano and one tuned by ear. Which is a much more pleasing and entertaining sound from an acoustic piano. I chose Ashley and The Artful Key because she tunes by ear. Plus all her highly marked recommendations from many sources. Our piano has never sounded this good. So, what could be better? Well, she shows up on time. She charges what she quotes. She leaves everything just the way she found it. Informative. Polite. Great attitude. It can't get any better. I'm beginning to sound like I am a relative. Which I am not. Hire her. I have worked with many musicians and tuners. She truly is one of the best!

Ashley does amazing work as she is very experienced & knowledgeable in her ability to focus until…read morethe piano resonates as intended from creation Her delightful personality & willingness to educate us on the various aspects of care for the baby grand.made our experience with her enriching

Excellent professional service! She is wonderful. Highly recommend…read more Communicated well with us on arrival time, etc. We will use her services again!

Kym Ng came to my home to tune my baby grand piano, and she did an excellent job. She was prompt in…read moreher communication, arrived right on time, and was thorough, professional, and attentive throughout the entire process. She carefully cleaned both the interior and exterior before completing the tuning and pitch correction. The piano sounds wonderful now--clear, balanced, and beautiful. I'm very happy with the results and would highly recommend Kym to anyone looking for skilled, reliable piano service.