We contacted Alex to tune our piano which has not been tuned for at least 10 years. Piano is 50…read moreyears old. It is a Wurlitzer upright piano. Alex returned my call promptly and scheduled quickly. He was prompt, very knowledgeable, and friendly as he worked on the piano and commented on its condition for such an old piano. I informed him that the piano had been through a flood, so he reviewed the interior to make sure that it was not in need repair and assured me that the piano was in good condition. He spent about two hours tuning the piano, and it sounded wonderful afterwards. I'm enjoying getting back into playing again because of Alex's work. I will certainly continue to use Alex and Piano Arts for our future Piano Tuning or repair needs. I would highly recommend Alex and Piano Arts for any of your piano needs for services or tuning as they are fast, knowledgeable, and reasonably priced.

He might be good at what he does, but he charges a pretty penny ($1000) and then he surprises you…read morewith extra charges later. Had work done, then when we wanted to pick up our piano, he charged us another $100 just to be able to retrieve our own piano. He is also erratic in his behavior. One minute he is charming, the next minute he is livid. He also takes an hour to answer a 5 min question. Very temperamental. And once he has your piano, he's got you. He holds your piano hostage till you do what he wants.

Service, value and communication was amazing. Will definitely call again for any piano needs.read more

Ashley was professional and timely with her response and service. My piano is now playing as it…read moreshould. I highly recommend The Artful Key for your piano tuning needs!

Ashley does amazing work as she is very experienced & knowledgeable in her ability to focus until…read morethe piano resonates as intended from creation Her delightful personality & willingness to educate us on the various aspects of care for the baby grand.made our experience with her enriching

Piano sounded great after he tuned it, great quality and value. I recommend his services we used…read morehim back in 2020 and have recommended him to neighbors since.

Very late review. Having a couple of piano tuners come out and do poor jobs, I was very glad to…read moreplay my piano after he left. Very clear sound. It's a spinet from the 60s so not the newest piano, but it sounds great now

Don't use these guys. Three stooges showed up and one was shorter than piano and other in sliders…read more They were cursing each other, disrespectful to my wife and created drama in neighborhood. Damaged our new floors. Do yourself a favor and find somebody porfessional. They use to be good now they are the worst.

We had a great experience with Martin's professional piano. Joseph responded quickly to my request…read morefor more information. Upon further research, it seemed like a very reasonable price. The guys were very communicative and on time. They also spent a while moving the piano a couple inches to the right, left, back, forward without losing their patience for me. They clearly knew what they were doing and had this down to a science. Lovely people!

TL;DR: Paid $1,450 for piano repairs, got ghosted for nearly two months, and only got my piano back…read moreafter involving the police. I'm writing this review to warn others about a deeply troubling experience with Brandon Lewis, owner of Perfect Pitch Piano. After years of routine piano tuning without issue, I hired Brandon in April 2025 to refurbish the keyboard action of our Boston Grand Piano. He quoted $1,450 for the job, took the keyboard to his workshop, and accepted a deposit. Brandon picked up the piano action on May 12, 2025, and promised to return it by May 16. What followed was a string of missed appointments, broken promises, and excuses ranging from medical issues to weather delays. Despite paying the full balance, the refurbished keyboard was never returned. Communication became sporadic and evasive, and attempts to resolve the issue were met with silence or further delays. After weeks of trying to recover the keyboard, I had no choice but to file a police report. In researching Brandon further, I discovered multiple prior reviews from other customers describing similar fraudulent behavior. I strongly recommend reviewing recent feedback from other clients on his Yelp page, where similar complaints--including one involving a Steinway piano action--suggest a troubling pattern, not an isolated incident. The detective assigned to the case attempted to contact Brandon multiple times using all the phone numbers on file, but received no response. It wasn't until the detective left a message stating that charges would be pressed and an arrest warrant issued that Brandon finally returned the call. After much back and forth, Brandon agreed to return the piano action. He claimed he had been hospitalized, that his phone was stolen, and that Apple took an extended time to restore his credentials--hence his lack of communication. Ultimately, Brandon returned the piano action on July 7, 2025--nearly two months after the original promised delivery date. Please do your due diligence and consider alternative providers. What began as a routine service turned into a time consuming and frustrating ordeal.

I do not recommend Brandon. He came to me when I was looking for piano tuner on Dec. 2025, I…read morehad already booked one with another technician for the next day which was Christmas Eve for $185 but then timing was not working out well and he said he could come that day at 5 p.m. I agreed to that time. When I asked his price, He did not give me a price over the phone. Instead, hearing my player piano play over the phone while we talked, he said, "It sounds like you might need a bigger service - that would be for $385." I didn't agree with that diagnosis but I allowed him to come for that price to get my tuning done .- knowing he was $200 over the average price. The only price he quoted to me was the $385 without mentioning any other service.He came , sat down and did his thing without any commentary about my piano. After two hours he was finished and I I gave him my card for payment. However, he appears to be frustrated that the card did not process quickly and he left with my understanding that a receipt. would come in shortly which didn't happen. When I got my credit card statement, I saw he had charged me $709. without giving me a receipt at the time - saying his phone was too slow at processing it and he left. I protested the charge with Citi but he fought it with a bogus invoice or receipt that had my name at the top that he sent as his document, But... it had never been presented to me. He had never given that information to me. or explained anything about my piano. He just did his thing and took my card for payment but never showed me a balance because he said he couldn't get it finalized. I never got an invoice or receipt. This copy from Citi was the first I had seen of his prices - he had only quoted oe price to me verbally and I accepted that as his only price to come oit. I never agreed to a bigger service but maybe he didn't want to undertand that. I did accept the amount of $385 as it was the only price he had given me for my service. That was my complaint and the issue of my case. He then made up a bogus document that looked ;ike a receipt with my name at the top showing his charges and sent it to Citi. - forms documentation but it never was sent to me. The was the complaint. I never authorized the" bigger service" and never wanted or requested anything but a simple tuning. and he never made any comments as I expected about my piano. when he just did his own thing at the piano, About a week after he left., it was noticed that the tuning was not in tune. I reported it to him and he said sometimes it can change. I then had another technician come out and check it and they confirmed that it was not in tune. IT WAS NOT IN TUNE. He returned for his flashlight he had forgotten and HE TESTED THE TUNING, and confirmed that it was off. HE DIDN'T HAVE THE MONEY OR SUPPLIES TO FIX IT, SO.. I agreed TO GO WITH HIM AND PAID THE $40 for the supplies he needed to fix it. The issue is that he is unprofessional and untrustworthy. I wanted the amount of the overage he charge reversed. I also felt that he took advantage of me - an 80 year old woman - to upsell me on a service that I did not understand and he never tried to explain to me or demonstrate a need for. Yet he charged my card for three services - one that was never mentioned, which totaled $324.00 over and above the amount I had authorized to be charged. He was angry when I disputed the $324 extra charge and threatened me because of it .

Piano Restoration Center tuned my piano today. This was the second time it was tuned. The owner is…read morevery professional, honest and does not try to sell something you do not need. He offered to make some needed adjustments to my piano for no charge. His price was very competitive and an excellent job was done I would highly recommend Piano Restoration Center

I found a piano on FB Marketplace and had no clue where to start when it came to making sure that…read morethe piano was in working condition. Carlos was incredibly helpful and patient with my questions. He looked at photos from the seller for me and gave me his professional opinion. He noticed one minor issue and explained to me the pros/ cons of going forward. He ended up inspecting the piano before moving it as well and delivering it to me (driving 1.5 hours from the pick up location). It was a quick and seamless process. Carlos was very communicative and reasonable with pricing. He's scheduled to tune the piano next week, and I have no doubt that it'll go smoothly. I highly recommend this small business!

I have scheduled a piano service with Burgess Piano Service. Although my service appointment is not…read morefor another few days, I am completely satisfied with the company's ability to respond quickly to customer requests. Based on the price estimates I've received, it sounds like Burgess Piano Service is extremely reasonable in terms of their service fees. I am absolutely confident that I will be writing another review in the upcoming days praising the company for their outstanding work. To be completely fair, I will include what I paid, length of overall service, and my (best) explanation of the work included. Very excited to have a Class-A technician. In my research, this family-owned company really is the best out there. *** Following Up: Burgess Piano Service has just finished servicing the piano. Bob Burgess found minor issues with the pedal and dampers and adjusted them very quickly. Next, he did a thorough piano tuning (better than I ever have in the past). My total cost was $135. I find this completely reasonable and hope my review helps other choose Burgess Piano Service in the future. Thanks again Bob ***

I have used Bob and BUrgess piano for years. This is one hell of a cool cat. Thank your Bob, for…read moreletting me sound as good as I can! A++++