I've been coming hear years and always have experienced great customer service it's like a family…read more Great prices on products and gives u the best deal. Always get what I need in a loan as well. Thank you for being there when we're stuck in a pinch

Just Poor customer service and no empathy…read more My brother has stage 3 brain cancer, and he has been dealing with a lot. He has been using this pawn shop off and on for 3+ years. Our father died suddenly and unexpectedly on 5/22/26. With my brother's chemo and the funeral, he forgot to pay for his Nintendo Switch to extend it. Not only did he NOT get a courtesy call, you would think that the owners or some type of manager would have called and informed especially as a long-time customer stating the loan is in default. Not only did they sell the item within 7 days- no one called him. I would strongly recommend if you have to use them, please check the dates on your pawn loans. They do not have your back as a long time customer.

Went in to browse their guitar selection. Didn't buy, but I have to say, the sales people were so…read morenice, friendly, and helpful. Keeping them on the top of my list when I'm ready to make my selection!

Rude customer service from the black woman definitely disappointed. How can you not verify if a…read morecontroller works ? You have controllers for sale for Christ sakes swear she got a stick up her alley

SO much to offer and so knowledgeable. The owner knows about everything! Unbelievable service, too!read more

I have seen poor reviews from others but they are just unhappy that they didn't get what they want…read more I have sold stuff here several times and will keep going back. They are fair and honest and they know how to run a pawn shop. This is one of the best pawn shops around, period. Check it out.

I've been going there for years. Good guys that will work with you and treat you right.read more

From the owner: Jack's Loan Office, located in Gary, IN is Mid America's largest pawnbroker. We offer honest and…read morereliable service to the Northwest Indiana and Chicagoland area. We have been in business since 1947. We have the experience and inventory to serve you best! We offer service and items such as: jewelry sales and service, antiques, military items and firearms, electronics, tools, notary and much more. We also buy and sell gold, silver and coins. Call or visit today and experience the friendly service at Jack's Loan Office.

I've dealt with Malisa and Joe several times over the past few years. Each and every time they…read morewere courteous, considerate and professional. They don't hesitate to answer any and all questions I might have and they've always been extremely fair when it comes to pawning an item, holding an item or when I'm purchasing something. They have a good variety of items to choose from; paper money, jewelry, electronics. If you're looking for an honest, fair-dealing pawn shop, with a good inventory and great staff, this is the place.

Good inventory, honest staff that try to meet your needs and pricing whether you're trying to buy…read moreor sell. Easy to park and I've heard they have two other locations I haven't been to, but the one in Burns Harbor is worth a stop. They also sell on EBay.

Closed. My wife and I went in to get a loan on her ring so we could pay some bills. I explained our…read moresituation and they were just rude and had no compassion. Then we were low balled and eventually left with my wife upset and unable to get a loan. I wouldn't send anyone there for any reason. Worst experience. Last time we drove by they looked permanently closed or shut down and I'm not surprised

This place has the most unbelievably horrible customer service i have ever experienced, will never…read morereturn to purchase or sell anything

I've literally been coming here for 20 years. Everything from guitar strings to guitars to pawning…read morestuff to buying stuff to having TJ set up my guitars. I go in there today because they have a guitar I want they're asking 450 bucks. I walked in with a head for a guitar and a guitar long story short retail value for the two is $850. I knew I was going to take a little bit of a hit they are a pawn shop they're there to make money that's why I walked in with almost double of what the guitar is worth. He tries to give me $60 for the guitar.... It has Seymour Duncan pickups and Gibson deluxe tuners, the pickups alone are double that... I told him don't even waste your time with the rest. I've left good reviews on this Yelp page or Google one of the two about this place being nice I wish I could find it so I could change it. They lost a customer of over 20 years today... People bad about this store all the time that I always say no no they're awesome they set up my guitars blah blah blah I always talk up this store... I'll never even step foot in that store again I won't even look in that direction. If you need to go to a pawn shop run run as far and as fast as you can from this place.

I called at 530 trying to get my laptop. I had til 6 she told me as long as I got there at 6 I…read morecould get it I got there 6 on dot and they refused and we're extremely rude now I can't get my laptop til Mon it's sat

Ameri pawn would be the last place I would take gold or silver to sell. I had an experience where…read morethe store employee manager jump down my throat for asking what spot was for silver. I told her I'm nice to people who are nice to me and she replied they don't have to be nice. Don't shop there .... William Norris USMC veteran

Only experience with them is with gold. I wanted to sell a gold coin. Very helpful and gave me top…read moredollar. How did I know it was top dollar? I sell on ebay. Watched what similar coins sold for. More money than Ameripawn but then I have to deal with buyer, package coin, mail. Plus ebay charges 12%. In the end the money I would get from my ebay sell was less than Ameripawn paid. Plus easy to do business with, nice people and took 10 min. Usually takes me that long just to list my item on ebay. Lastly they are a business in my community and I'd rather support them than ebay!

I'm very disappointed in this establishment after do business with them for the past couple of…read moreyears basically every month They have comp distroyed my 88 keys velvet touch Casio Stage electric keyboard I've had this keyboard for 10 years or more and it was in ment condition because I used it to practice on I am through pawning with Amerapawn

I went in there this morning with a HD Computer Monitor trying to get a little money to help buy…read morefood and gas since my paycheck was short and they were all too happy to help me out! All of them were super nice to me and are always great to me when I go in there. Done business with them multiple times. A million times better then PawnKing down by Subway in Portage. Highly recommended!

The new fill in manager Ana horrible choice . Her attitude and demeanor is crappy and their new…read morehires are just as worse. I've been going here for years and never had a bad experience until they got to the store .

Angie was a big help, & so kind ! Thank you for you great customer service! I recommend if your…read morelooking for quick fast service