Sale efficient and friendly. They had my product in stock. Close to my house. This business is…read moregreat.

This is a great pet store! They have a great variety of items for all of your pets. They also…read moresupport local animal adoption. We attended an adoption event for a dog at this store. It was a great event and we were able to see everything you could need for a dog they had here. Check them out if you are in the area.

I went in to purchase a bunny. I told the manager which one I wanted. She suggested a different…read moreone. She said the one I wanted was skittish. I was asking questions about owning one because I have only had dogs and cats. I was beside the kitten cages and this sweet little kitten kept meowing and sticking her little paws out. I said let me see the kitten. She rolled her eyes and made a rude comment. I said why did you say this. She rudely said you came in to buy a bunny now you wanna see the kitten! I'm like AND!?! She walked away and the Assistant Manager helped me purchase the kitten. That rude, unprofessional, bully Manager doesn't need to work with humans or animals....I will now start shopping at the Burlington or Chapel Hill pet-stores in the future. I have spent entirely too much money in that store for that rude attitude...

Our Pepper always leave this looking gorgeous with the little pink bows in her hair. Very nice and…read moreprofessional staff!

My dog loves this place probably the treats lol, or all the toy selection. Either way, the staff is…read moregreat and always super friendly. It's an easy, laid-back spot to stop in, and my dog is always happy to be there.

brought my moms dog in for a bath. hot water ran out right after we got her lathered. it's…read moreDecember, the dog is shivering. they kept saying to wait 20 minutes but after 30, still no hot water. had to bring home a wet soapy dog at 6pm on a cold December night to finish. this place should not offer baths without reliable hot water. zero stars.

Always doing super cute events, love Jessica she's so funny and always helpful and remembers me!read more

Excellent customer service and god variety off products for our pup. Love this place!read more

The employees are always nice! They always have what I am looking for and always offer help!read more

The staff was very nice and they had a great selection of basic garden stuff and pet supplies. Our…read moredog LOVED the marrow bones so we will be back for sure. Prices were reasonable.

Short version: OEOTL was a great stop for our lil pup. Great variety of pet accessories, treats,…read moreclothing, etc. with happy, positive, and helpful staff. I like this little shop and what they have to offer, I am a fan! The Deets: We visited this little pet boutique while walking around the Brightleaf area of Durham after Sunday brunch. What a nice little shop! Lots of food, chews, clothing, accessories, etc. for your pet to peruse and choose from. The ladies at the shop were very positive and helpful and even wanted pictures of our lil pup Emma with her new sweater purchase on. There is a lot of variety of items but can also tell that what they do have has been carefully curated for their customers. Emma definitely had a great time looking/sniffing through the selections and I find that is the true test of a good pet boutique...if the clientele is interested! If you have a pet, come on by to OEOTL and see what they have to offer, I am glad we did and Emma has a nice new sweater from the experience.

The absolute cutest pet store!!! It has all the usual items along with unique ones, at fair prices!…read moreAnd even better customer service!! The owner Dianne is an absolute delight and was sooo kind and welcoming to my pup when I brought him in. That type of customer service makes all the difference to me and I HIGHLY recommend this place!

everything about this store is great all the employees are amazing they always have my little boys…read morefood in stock and it's always a great price

on 2/13/26 I dropped off an extremely nervous terrier @ Pet Supplies Plus in Durham - she's been to…read moregroomers before but she's so anxious as she grow older I fear a heart attack - truly. But she was covered in mats (I was trying to groom her at home but she's too hard too control - it wasn't working) AND long toe nails. Kaitlyn groomed her -OMG! it was amazing - yes she now looks like a fat guinea pig (which is why I'm not including a photo) but I don't care about the look, told Kaitlyn that I just needed to get rid of the mats, we talked and made a plan to 'take it all off and we will start all over for a new coat' - will go back in 6 weeks, and ask for Kaitlyn! BTW the free toy they give the dog - might be a 'gimmick' but it's weird - my dog has been carrying it around all day - go figure - hates the store, but loves the toy. Definitely recommend.