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    Cozy Casita de Pets

    1.0 (1 review)
    Open Open 24 hours

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    7 months ago

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    Dogtopia - Alamo Ranch

    Dogtopia - Alamo Ranch

    (4 reviews)

    Google/Facebook Review Version…read more Dogtopia took absolutely amazing care of our 7‑month‑old schnauzer, Cole, while we were away on a 7‑day Eastern Caribbean cruise. Being new to the area, we had no one else to care for him, and leaving him for the first time made us nervous. The staff at Dogtopia immediately put us at ease with their kindness, professionalism, and excellent communication. Cole was happy, well‑cared for, and clearly loved throughout his stay. The facility is clean, organized, and truly designed with dogs in mind. We are beyond grateful for the entire Dogtopia team for treating Cole like family. Highly recommend!

    Please do not take your dog to this facility under any circumstances…read more My dog was injured twice in just three weeks while in their care--both times severely enough that he needed sedation, stitches, antibiotics, and pain medication. When we first started using this daycare, I noticed frequent billing errors and miscommunication, but I tried to be patient. Then things became more concerning. Three weeks ago, I boarded my dog while I was out of town. Within hours, I got a call saying he had been injured by another dog and had to be rushed to my vet for stitches. That alone had me seriously considering canceling his membership. But I decided to let him finish out the final week we had already paid for. On the very first day back, just hours after dropping him off, they called me again: he was injured--again. This time, they tried to blame him, saying he "escaped from his crate." Their stories kept changing, and I never got a consistent or honest explanation. Even the district manager admitted she didn't believe the injury was caused by the crate. When I spoke with the owner, it was one of the worst experiences I've ever had. He was rude, dismissive, and unprofessional--yelling over me, refusing to let me speak, and at one point told me, as I was crying over the phone, that he wouldn't "sit on the phone and listen to me cry" and that I needed to "pull myself together." I've never been treated with such disrespect and coldness. Since sharing my experience online, multiple people have come forward saying similar things happened to their dogs at this same facility. I trusted them with my dog's safety and well-being, and they failed him twice. Please don't make the same mistake. In response to Dogtopia and their comment, you only covered his stay because I demanded it. You also are responsible for his care so taking him to the vet because of his injuries caused by another dog is not going above and beyond. We were out of town so would you just leave him to suffer in his cage? You also state that his second injury is from escaping from his cage but if his cage was latched properly that would have never happened. I would also like to add that the vet said both injuries resembled each other they were just in different locations. This is not from trying to get out of the cage which your district manager Amanda agreed!

    Cozy Casita de Pets - petboarding - Updated August 2026

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