Boston West is amazing! We had to bring our dog for something that seemed simple and turned out to…read morebe very serious and the whole team has given us their undivided attention and support. They are timely with their responses and meet every expectation they set. I trust every single person in that hospital with my dog's life.

My regular vet sent a referral for my dog to be seen here for an outpatient abdominal ultrasound. I…read morereceived a call the same day to schedule the ultrasound and was told I could bring my dog anytime on Friday - I chose 9am and was told the internal medicine doctor would be doing the ultrasound herself as no radiology techs were in that day. I arrived shortly after 9a and I wanted to wait with my dog as he is nervous and I wanted to be able to minimize his time there vs. dropping him off and leaving him for the day. The very nice front desk person brought him a quilt to rest on - I was prepared to wait and expected to do so. I understand there is not a set appointment time but they get these procedures done as they are able. At some point mid morning, an ER doctor came in to say that things may have been booked incorrectly and if I wanted a consult with internal medicine I would have to schedule that and it would be a couple weeks before an appointment would be available. The ER doctor offered that I could see her instead, she examined my dog and in addition to the ultrasound she recommended a chest X-ray 700$ and an expensive advanced GI lab panel including resting cortisol for 500$. I declined and wanted to be sure the internal medicine doctor was doing the ultrasound- she said they would be working together which made no sense, why would you need two veterinarians to do the ultrasound? Maybe I misunderstood. My concern was that I wanted my dog to get the abdominal ultrasound he was referred for not a "point of care" ultrasound that you would typically get in an ER setting. I never saw the internal medicine doctor. I waited until 1230p and never received an update on timeline. I thought it was strange that by that time it hadn't been worked out when the ultrasound would take place. I think they wrap up these outpatient tests by 4p? I needed to leave by a certain time because I had my own appointment that afternoon - I could have left my dog if I knew they would be ready to do his test soon, but after three and a half hours and no communication about timing I was ready to leave. And I was charged $118 for the "brief physical exam" despite nothing really being accomplished. I'm sharing this for whatever benefit it may have - with the acknowledgment that veterinary medicine can be a very challenging field and vets are some of the best people - hate to be negative.

We have had the privilege of Dr. Hartman caring for three of our dogs over the past decade plus. I…read morecannot say enough about Dr. Hartman, Dr. Tast, Dr. Hedges, and the entire team at Wellesley Animal Hospital. How they can remember the special medical needs and unique personalities of each and every pet they care for is mind boggling!! The technicians and receptionists are all extremely knowledgeable, friendly and caring. Even during the pandemic, when they were extremely vulnerable to illness and often short staffed, they never let it sacrifice the level of excellence they provide in caring for all animals. The practice appreciates that - our animals are members of our family, and treat them as such. When our dog, Piper, was battling late stage heart disease they were masters in getting her medication just right, providing her with the highest quality of life until the very end. They exhausted every option, were patient when we had questions/emergencies with medication and always had time to talk us through anything that came up. The front desk was kind enough to make multiple calls and follow-up on our behalf to help find an emergency ultrasound appointment, once again exceeding our expectations. Piper lived (comfortably) well beyond what was expected for a dog diagnosed with late stage Heart Disease. When it was her time, and she was no longer comfortable, Dr. Hartman was there to talk us through the difficult decision we had to make. She showed extreme compassion and empathy towards our family and Piper also advising us on how to handle and support our other dog, who was losing her best friend. We knew that she cared just as much as we did about Piper. She made comments about her strength and her sweet personality. As a result, we were able to say goodbye in a way that felt right for us. Dr. Hartman, Dr. Task and staff took time (after hours) to allow for the process to be private. They were so kind and thoughtful towards my entire family including our other dog. We all grieved together. It was the best possible process for an awful, but inevitable event. We are so grateful we were able to give Piper the respect and peace she deserved. They sent us a condolence note and made a donation to an Animal foundation in memory her name. In short - they are a group of exceptionally talented, generous and dedicated humans who go above and beyond. You should consider yourself fortunate if you are able to be a part of this practice.

beaut, healthy 8 year old golden started losing one leg when tired. Vet said after taking x-rays "…read morefull of arthritis, keep her moving" one week later she lost both legs and was struggling to walk. Vet took more X-rays and said "torn ligaments, she is circling the bowl" I kid you not. Looking for a new vet

The vet who came to help me say goodbye to my cat was very reassuring and wonderful with her. I…read morewill definitely work with them again.

So compassionate and helped me thru one of the most difficult decisions I've had to make. They…read moremade this so much easier for me and I can't thank them enough.

Been going to this animal clinic for 30 yrs. How they have cared for our dogs is like a…read morePediatrician would take care of children. They really care about the well being of your pet with a great bedside manner. The office staff is so warm and welcoming. My dog " Riley" loves the hugs she gets at each visit.

They wouldn't see my elderly dog for some arthritis and pain issues (he's 12) because he hasn't had…read moresome vaccines recently. Meanwhile, he's 12, and has had virtually zero health issues because I've taken such good care of him. Just dealing with some older age dog symptoms now. They really have the care of animals first in mind!!

Sadly the new Administration and new Vet is unacceptable. Brought our cat in today to get her…read moreThyroid levels checked and to get a small amount of matted fur shaved. Was told by the front desk when appointment was confirmed that "yes could drop off the cat with her thyroid medicine. The Vet would administer then wait required 4-6 hours to measure her blood levels. Th tech told me in the exam room that she would now have to check with the Vet to see if they could in fact simply administer one dropper full of thyroid medicine. They then"upsold us" a full "Wellness blood panel for $249 and charged us $180 to simply administer one shot to mildly sedate her. When I questioned the overall $900 estimate for the visit the technician became all flustered and reported to the Vet that I "had disrespected her" ! Unreal. By simply asking the tech to justify all of the charges. And the Vet pushed back on his administering the thyroid medicine and requesting that we give the cat her medicine in the AM, not her normal time, prior to dropping her off. So our job as pet owners it appears is to make the Vet clinic's job easier while being overcharged for service and procedures? We will be leaving this practice now, after 8 years, given that all of the prior clinicians have left and the new staff is unreasonable and over priced.

This is an excellent veterinary hospital close to where I live. The staff are very sweet and…read morehelpful to my little pup. We had an emergency last week when my pup swallowed a Tylenol which is very toxic to dogs. They saw us immediately and took care of the problem. Very kind and knowledgeable and soon my dog was back to normal

I am very grateful to Dr. Rottman and her staff who fit me in for a sick appointment for my cat,…read moreBilly today. Dr Rottman was very compassionate, attentive, and informative. She answered all my questions thoroughly and was very patient. It's very important when you're in a time of need to be able to find this type of service and know that there is someone that can guide you with making the right decision. Unfortunately, Billy has crossed over the rainbow bridge. Billy was such an amazing cat. Billy lived a very happy life and was truly spoiled. I would not hesitate to reach out to Slades.

I need International Travel Documents for my dog to travel with me on Dec 2026. We are just on July…read more2 and the front desk told me they can not accept new patients in the next 2-3 months. Ok but I just need for Dec so I would like to have an estimate. She recommended some places, that I appreciated, but honestly this didn't eliminate my frustration that how this person is closing completely a door for a potential patient (puppy in this case...).

Love this place, they take such care for our dogs and cats over the past twenty years!read more

All staff very caring and do not rush you, No wait took me right on time.check in and check out…read morevery quickly

Dr. Cosimini and his staff were excellent with my cat Chalky. I'm a first time cat owner and…read moreadopted him from a shelter and he's a very shy and fearful cat. Being a first time cat owner, I was super nervous bringing my cat to the vet and felt guilty because it was difficult, for both of us, to get him in the carrier and transport him to the vet. I was afraid that the experience at the vet might make my cat really anxious and he might start attacking the staff, but the Dr. and his staff seem to be cat whisperers and were able to keep him calm by wrapping him in a warm towel. Dr. Cosimini gave me great suggestions such as using a lasagna pan for a water dish and ways to keep up with my cat's oral hygiene. It was overall a great experience, and unless I move far away, I won't go anywhere else for my cat's medical care.

I really feel the love here. I'm a long time cat mom and don't trust veteranarians for good reason…read more My gut is usually right. But the Cats Hospital folks LOVE cats and treat them with kindness, care, and respect. When you call with an issue, they'll help you triage it on the phone for free. When I took my kittens in, the doctor followed up with me on a call I'd made to him about my older cat a few months before. It's just so personal, genuine and warm. I also don't feel price gouging like I do elsewhere (and also the prices are reasonable) and I've never felt pressured to do anything. They're great. There are at least 10 veterinarians within a 10 min drive of me but I'll drive 30 mins to these guys any day.

Dr. Andrea Moolenbeek is an exceptional veterinarian. Due to her warm, friendly and caring…read moredemeanor over the years, it feels like we're seeing a trusted friend whenever we go for our annual check up. She's extremely knowledgeable and experienced about all health issues, including dog behavior, and she always gives us good tips and reassurance. She also follows up with a personal email after our visit, and gets back to us promptly if we contact her with a question. We are so happy seeing Dr. Moolenbeek at the Thrive office in Natick, which is welcoming and very well run. We feel so lucky that our darling Shih Tzu has such great care.

After trusting this clinic with my dog for 16 years, I never imagined her final moments and…read moreaftercare would be handled this way. Upon entering thrive clinic for my dogs euthanasia appointment, we were greeted by a Receptionist named Kelly Entwisle Leblanc put us in a room then proceeded to " BOOP " my dog on the nose making her very confused as she was going blind and deaf . Dear Kelly , this was not the time to "boop" a dog on the nose ! not on the day of their final goodbye . But that was the least of what was going to happen my family , a week later When I picked up her remains, I was given a BROKEN clay paw print . In a bag I was given her ashes with the wrong name on it. YES the wrong name . In the same packet was another envelope with her paw prints that had her correct name making the entire situation even more confusing and distressing. When I brought this to Kellys attention, she immediately blamed the manager, " my manager knew about this " while the manager told me Kelly never informed her about what happened. Instead of taking responsibility, I was left with conflicting stories and no real apology or effort to make things right. Kelly then blamed the cremation company final gift " they do this all of the time , I'll call them and make sure they fucking fix this" why were you swearing ? Why were you so unprofessional? The cremation company confirmed a mistake was made by Thrive and not them . I then drove 2 hours to the cremation place to have them switch my dogs ashes into the right bag with her right name . Thrive made NO effort to fix this situation I HAD TO DO IT. Losing a beloved pet is one of the hardest experiences a family can go through. The mistakes themselves were deeply upsetting, but the lack of compassion, accountability, transparency and follow-up made an already devastating day even more painful for our family . I did not receive an apology from Mrs Kelly Entwisle , not a call not a letter . I did not receive any type of reimbursement even after they knew I had to drive to the cremation site myself with my dogs ashes to fix this situation. I will tell everyone to stay away from Thrive natick .