Absolutely shocking and deeply disappointing experience with Dr. Rebecca Schwartz at Boston West…read moreVeterinary Emergency & Specialty. She was cold, condescending, and completely dismissive, presenting every decision as if it were hers alone and speaking down to us rather than guiding or consulting us as the pet's family. There was no compassion, no kindness, and no sense of understanding during one of the most terrifying moments of our lives with a very sick dog. Her explanations were nonstop, filled with complex medical jargon, as if she's reading from a clinical textbook and offered no pause for questions or clarification. We were left so frustrated and distrusting that we had to use ChatGPT on-site just to research possible causes and try to understand what might be happening -- something no pet owner should ever have to do while in an emergency veterinary clinic. Adding insult to injury, the prices were outrageously high, completely disproportionate to the level of care, communication, or thoughtful evaluation we received. The interaction felt rushed, transactional, and almost robotic, prioritizing speed and cost over empathy or genuine concern for our pet's wellbeing. Additionally, it looks like she recently graduated from vet school yet she was the only vet on staff when she was there. Worse, reading other reviews on both Yelp and Google Reviews revealed a clear pattern: multiple pet owners describe the same condescending, intimidating, and confusing behavior from this particular veterinarian, with alarming recommendations delivered abruptly, leaving families feeling pressured, unheard, and unsupported. This is not an isolated incident -- it is a repeated pattern of behavior. Pet owners deserve honesty, clear explanations, and true compassion when their pets' lives are on the line. Dr. Schwartz fails on all counts, treating owners like they have no voice and prioritizing her own authority over guidance, empathy, or care. Warning to all pet owners: avoid this practice if you value compassion, trust, 2 way communication, and the wellbeing of your pet.

It hurts me to see what this place has become, because years ago they were a much better and more…read morereliable outfit. Now, they have become the Jiffy Lube of pet care. I trusted them last night as I drove over an hour at 1 AM with a sick dog. If I had known the level of service, care and compassion I would have received I never would have made the trip. First they have in the room, what they feel is a comforting level of care that will determine when and/or whether you pet will be seen by them. This is new, maybe not brand new, but I haven't seen it as I haven't been here in years. Then they came in and basically offer you a tiered system of care. Do you just want meds, or do you want us to actually have a look at your animal? I chose the latter option, and then they told me what the minimum price would be. After a wait, they came in with a general diagnosis, some meds and of course the bill. They said to check in in the morning to see how my dog was doing, and how he was reacting to the meds. As there was another level of service they could do if she wasn't reacting to the meds well. So I did call approximately 12 hours later and was helped by a relatively nice woman. She took my info and phone # and told me they would call me back soon. Hours later, the call was returned to my wife's phone not mine. Even though I specifically said to call me. This resulted in my wife having to put the phone on speaker in a noisy environment. This person then complained why I was speaking so loudly!!! At this point I was getting ready to pop so I let my wife handle the rest of the call. And basically they said it was too early for any meds to start working and what did we expect them to do. At this point it was about 15 hours past my visit. I will never recommend this place to anyone ever again! I don't know what has happened here. Maybe the practice is circling the drain, but no animal deserves to be treated as a bargaining chip, and that's how this place made me feel! Do better!!!

We have had the privilege of Dr. Hartman caring for three of our dogs over the past decade plus. I…read morecannot say enough about Dr. Hartman, Dr. Tast, Dr. Hedges, and the entire team at Wellesley Animal Hospital. How they can remember the special medical needs and unique personalities of each and every pet they care for is mind boggling!! The technicians and receptionists are all extremely knowledgeable, friendly and caring. Even during the pandemic, when they were extremely vulnerable to illness and often short staffed, they never let it sacrifice the level of excellence they provide in caring for all animals. The practice appreciates that - our animals are members of our family, and treat them as such. When our dog, Piper, was battling late stage heart disease they were masters in getting her medication just right, providing her with the highest quality of life until the very end. They exhausted every option, were patient when we had questions/emergencies with medication and always had time to talk us through anything that came up. The front desk was kind enough to make multiple calls and follow-up on our behalf to help find an emergency ultrasound appointment, once again exceeding our expectations. Piper lived (comfortably) well beyond what was expected for a dog diagnosed with late stage Heart Disease. When it was her time, and she was no longer comfortable, Dr. Hartman was there to talk us through the difficult decision we had to make. She showed extreme compassion and empathy towards our family and Piper also advising us on how to handle and support our other dog, who was losing her best friend. We knew that she cared just as much as we did about Piper. She made comments about her strength and her sweet personality. As a result, we were able to say goodbye in a way that felt right for us. Dr. Hartman, Dr. Task and staff took time (after hours) to allow for the process to be private. They were so kind and thoughtful towards my entire family including our other dog. We all grieved together. It was the best possible process for an awful, but inevitable event. We are so grateful we were able to give Piper the respect and peace she deserved. They sent us a condolence note and made a donation to an Animal foundation in memory her name. In short - they are a group of exceptionally talented, generous and dedicated humans who go above and beyond. You should consider yourself fortunate if you are able to be a part of this practice.

beaut, healthy 8 year old golden started losing one leg when tired. Vet said after taking x-rays "…read morefull of arthritis, keep her moving" one week later she lost both legs and was struggling to walk. Vet took more X-rays and said "torn ligaments, she is circling the bowl" I kid you not. Looking for a new vet

The vet who came to help me say goodbye to my cat was very reassuring and wonderful with her. I…read morewill definitely work with them again.

So compassionate and helped me thru one of the most difficult decisions I've had to make. They…read moremade this so much easier for me and I can't thank them enough.

They wouldn't see my elderly dog for some arthritis and pain issues (he's 12) because he hasn't had…read moresome vaccines recently. Meanwhile, he's 12, and has had virtually zero health issues because I've taken such good care of him. Just dealing with some older age dog symptoms now. They really have the care of animals first in mind!!

I needed medicine for my dog and the weather was bad. Chris offered to bring the medication to me…read more I have been going to the Wayland Animal Clinic for many years and I have never had a bad experience. Everyone is kind and friendly and not only to me but to everyone that's ever been in the waiting room with me. I consider myself very fortunate to have had the privilege to bring my pets to be cared for by Doctor Pinsky and her staff.

I've been taking my [senior] dog here for the past 18 months. Dr Nuttall and all of the techs…read morehave gone above and beyond. I never feel rushed if I have a questions. with a senior dog, we're here every couple of months. Lab call backs are always the next day. options are always presented. I never feel pressured to pay for something and have been told it's ok to wait and see. Not the cheapest vet but not the most expensive. I've used the boarding service and would have to give 5stars for Janet and the boarding the attendants. they go above and beyond. Always happy to chat when I'm on the road. I see the coddle [or cuddle - take your pick] when I drop her off and I know she is in great hands.

Sadly the new Administration and new Vet is unacceptable. Brought our cat in today to get her…read moreThyroid levels checked and to get a small amount of matted fur shaved. Was told by the front desk when appointment was confirmed that "yes could drop off the cat with her thyroid medicine. The Vet would administer then wait required 4-6 hours to measure her blood levels. Th tech told me in the exam room that she would now have to check with the Vet to see if they could in fact simply administer one dropper full of thyroid medicine. They then"upsold us" a full "Wellness blood panel for $249 and charged us $180 to simply administer one shot to mildly sedate her. When I questioned the overall $900 estimate for the visit the technician became all flustered and reported to the Vet that I "had disrespected her" ! Unreal. By simply asking the tech to justify all of the charges. And the Vet pushed back on his administering the thyroid medicine and requesting that we give the cat her medicine in the AM, not her normal time, prior to dropping her off. So our job as pet owners it appears is to make the Vet clinic's job easier while being overcharged for service and procedures? We will be leaving this practice now, after 8 years, given that all of the prior clinicians have left and the new staff is unreasonable and over priced.

I am very grateful to Dr. Rottman and her staff who fit me in for a sick appointment for my cat,…read moreBilly today. Dr Rottman was very compassionate, attentive, and informative. She answered all my questions thoroughly and was very patient. It's very important when you're in a time of need to be able to find this type of service and know that there is someone that can guide you with making the right decision. Unfortunately, Billy has crossed over the rainbow bridge. Billy was such an amazing cat. Billy lived a very happy life and was truly spoiled. I would not hesitate to reach out to Slades.

I had a wonderful experience here. My 11 yr old Great Pyrenees has a lump on his elbow and after…read moregetting quotes for surgery, I finally got sincere and helpful guidance on how to treat it. I highly recommend Gail! she was so helpful and understanding.

All staff very caring and do not rush you, No wait took me right on time.check in and check out…read morevery quickly

Love this place, they take such care for our dogs and cats over the past twenty years!read more

Dr. Cosimini and his staff were excellent with my cat Chalky. I'm a first time cat owner and…read moreadopted him from a shelter and he's a very shy and fearful cat. Being a first time cat owner, I was super nervous bringing my cat to the vet and felt guilty because it was difficult, for both of us, to get him in the carrier and transport him to the vet. I was afraid that the experience at the vet might make my cat really anxious and he might start attacking the staff, but the Dr. and his staff seem to be cat whisperers and were able to keep him calm by wrapping him in a warm towel. Dr. Cosimini gave me great suggestions such as using a lasagna pan for a water dish and ways to keep up with my cat's oral hygiene. It was overall a great experience, and unless I move far away, I won't go anywhere else for my cat's medical care.

I really feel the love here. I'm a long time cat mom and don't trust veteranarians for good reason…read more My gut is usually right. But the Cats Hospital folks LOVE cats and treat them with kindness, care, and respect. When you call with an issue, they'll help you triage it on the phone for free. When I took my kittens in, the doctor followed up with me on a call I'd made to him about my older cat a few months before. It's just so personal, genuine and warm. I also don't feel price gouging like I do elsewhere (and also the prices are reasonable) and I've never felt pressured to do anything. They're great. There are at least 10 veterinarians within a 10 min drive of me but I'll drive 30 mins to these guys any day.

Excellent service caring from my girl wonderful doctor and staff…read more Thank you, everyone

I would recommend my friends and neighbors to Thrive Natick Animal Hospital. It is a convenient,…read moreaffordable hospital with flexible hours that is great for working pet moms. They have hours on the weekends and the staff are warm and friendly. I think that your pet will like it here!