Loved the service they provided here! They took my boy blue in last minute when I needed them most…read moreand for that I am so thankful. Super easy sign in process and they send me a message when he was done. This is my new favorite spot. I won't go anywhere else. I wish I caught the name of whoever did the groom on him but she was lovely and did a great job. She told me it was going to take her 4 hours and that's exactly how long it took no more no less. So happy with it thanks guys!

I've had the opportunity of taking my mom's dog in for grooming a few times and each time I take…read moreher, I'm impressed at how well they run the business. They keep the dog for a reasonable amount of time and the cuts are always nice. From the time of arrival to the time of pickup, I've always had a positive experience. I highly recommend them if you're looking for an excellent, friendly and trusting place to have your pets groomed.

The staff always makes us feel comfortable, especially our pups, when sending them for boarding…read more One of our dogs isn't doing well and we were nervous to travel. The staff (Shannon and Lori) were so helpful in making sure everything was done to make our dog feel comfortable. It meant the world when you're away and you know they're taken care of.

Ms Kathy is the best. She gets my schnauzer together every time within a decent time. Best groomer…read morein the business

Tabitha is so caring and good with my senior poodle! Also, the cockatoo and kitty in the store are…read moreadorable

Hannah2 did AMAZING on Lucy!! I will 100% bring my lil girl back! Thank you again!!read more

Took my GS for his professional grooming. I was concerned about his reaction to this?…read moreHe was treated very well and he/we got good results on his grooming. We WILL be back again!

I haven't had any problems when I get my normal groomer Jennifer but when I got Kyle this time…read morebecause she wasn't available never again. This is the second time, first he forgot to call me when my dog was ready. I had to call before they closed, he had to leave. OK I let that go but this time my dog didn't even look like anything was done. I took pictures, no more Kyle.

We've been loyal customers of this establishment for quite a while. I recently booked an…read moreappointment online with Jessica, as confirmed by my email. We usually saw Amanda, who is now longer with them which I knew because I did receive an email. When I arrived, I was told by Cassidy that the appointment was now with her. I questioned this, but she seemed confused and insisted I had booked with her. I assumed I had made a mistake--but after checking my confirmation, I was right: I had booked with Jessica. The appointment was for our 10-pound Maltipoo, who needed a full shave-down after a week of camping. He was definitely a mess, but nothing out of the ordinary. What was unexpected was the way he behaved the next day--clearly uncomfortable and not himself. I called several times, but no one answered the phone. When I finally received a call back the next day, I was told nothing had happened and that they had no idea what was wrong. They scheduled a phone call with the owner, Christine, for Saturday. I made adjustments to my work schedule to be available. Saturday came and went--no call. I didn't hear from Christine until Wednesday, and by then I had already taken my dog to the vet twice, spending hundreds of dollars. The diagnosis: post-grooming furunculosis, most likely caused by clippers. (Per my vet) We played phone tag for a week, and when I finally connected with someone, it was an employee who apologized on behalf of the owner for the missed call. I never heard directly from Christine again--despite knowing a serious issue occurred under her business's care. The lack of accountability and professionalism was extremely disappointing. And you can save your generic copy and paste response to all the other yelp reviews that I'm currently now seeing it took me a while to write this because I was really upset and had I wrote this immediately my review would be much worse. To make matters worse, they also missed clipping his dew claws. We will absolutely not be returning. A sincere follow-up from the owner could have gone a long way--but unfortunately, that never happened. I am happy to report. I did find the location where Amanda is grooming and will make the trip out to Rochester just to see her knowing I never had a problem.

Not sure what happened between owner and the talented groomers at this pet salon, but they are now…read moregone. I had booked with Melissa " The Doodle Whisperer" and was told it would be a 2 week wait for an appt with her as she was in high demand. I was willing to wait to insure a proper groom. When I arrived for the appt., I find that Melissa had left along with most of the other regular groomers weeks before I had made the appt. This is what is now coming out of the Salon under " Doodle Delux" grooming service. His skin has been sheared in several places and he is chewing, scratching and licking these burned areas continuously. In response to this shockingly unprofessional hatchet cut, the manager responded that my dog is a " squirmer" and a "shaker" and attempting to shift blame on him. Interesting since he always looked pristine before the old crew left. I fear for what the dogs experience here when the owners leave them. Lisa Bach

Great service. Cooper was treated like a celebrity. He doesn't do well with other dogs so this…read morewas the perfect.

Very satisfying job on Bella great service and she was a great person to talk to…read more And she has a fair price

Another outstanding nail job today with Shannon, and last time the bath went well and we worked…read moretogether that my unsure German Shepherd girl didn't want to walk right in but today she did!! That's progress!! I just can't say enough about how much peace and joy it gives me to have a groomer that will work with me and my dog. Shannon is so amazing and gave us a suggestion for a product for my girls paws. I love this place and Shannon too!

Shannon did a wonderful job with our Great Pyrenees, Chase. I don't know how she got all the…read moreshedding hair off our big guy but she did. It was Chase's and our first time at a pet salon and we will be returning to see Shannon again in the near future.

This franchise keeps on charging additional fees without letting you know. My dog has caught kennel…read morecough and eye infections in his few visits here. I would be very weary of taking your pet in. Will not be going back and will also let my friends and family member know of this.

worst experience, un educated staff…read more i'm staying with pet resort. "interview" process" scamm to charge you more money scam scam do not truct your loved animal here do not waste your time

We took both our Doberman girl for training here. Chris , Kate and Katie and the rest of the crew…read moreare AWESOME. The training by Chris is phenomenal. I will always recommend Happy Tails to whomever is seeking a safe, professional, friendly , super clean , dog lovers training and boarding facility. If you ever have any questions or concerns about your dog they are always happy to help you out.

We have been using the service about 5 years. Chris is our GSP trainer and has done an excellent…read morejob. Beanie is always happy to be there. The whole staff is excellent.