If you're a pet owner, you know that choosing a boarding or daycare facility isn't just a…read moretransaction--it's a trust decision. My family has been bringing our dogs to Pet Paradise Premier in Plano for nearly 10 years. Over that time they've cared for three of our dogs: Lily, our brindle sweetheart; Nova, my brilliant Catahoula rescue; and now Blondie, our playful pit-husky mix. Blondie currently attends daycare two or three days a week and boards there when we travel. Overall we've had many good experiences. The dogs get exercise, socialization, and the staff clearly knows them well. But the real reason we remain loyal clients is Wendy Hudgins. Over the years there have been a couple situations where things didn't go exactly as expected. Those moments are when you find out what a business is really made of. Wendy has repeatedly stepped in with professionalism, calm leadership, and genuine care. She takes ownership, communicates openly, and clearly cares about the animals and the families who trust them to Pet Paradise. There were times she even proactively called to let us know about something happening so we were never left wondering. That kind of accountability and transparency matters. To be very honest: if Wendy wasn't part of the team, we probably would have moved on. She is an incredible asset to Pet Paradise and exactly the kind of person you hope is looking after your dog. Thank you to the team--and especially to Wendy--for helping take care of some of the most important members of our family.

WENDY is EVERYTHING. We are loyal. She lives for the wellbeing of these animal guests. So grateful…read morefor the care she's given my basset and beagle (RIP you crazy bastard). I'm very private. I do not leave online reviews, usually. Hence the fake name. But Wendy is exceptional. She seems like me, hyper, and so she keeps all balls in the air! Great person.

My dog is so excited before he even enters the door of K-9! And when I pick him up, he is such a…read morehappy guy. Thank you so much for making Kaipo's day and for the training you have given him.

They were very attentive forever and played with our dog. Even gladly administered medication for…read moreour dog. Reasonably priced compared to others. Definitely recommend.

We have groomed Breckin twice here. They have done a great job. We are hoping to take him to…read moredaycare there soon!

Great place to take your beloved pet for day care and especially grooming! The owners here are…read morevery genuine and love dogs. That means the most to me! I've taken my pup for grooming 4 times now and they do a great job. I went to Ari first but she is no longer there so now Omar is my girl's doggie beautician! He's very sweet and pays attention to details that I ask for. He truly cares and wants you to be happy with the results! We are going back for her next groom in just a few weeks. Highly recommend this boutique business!

This place was great. Quick and easy nail trims for the dogs. Even have a business cat. 100% will…read morebe back.

I love Hound Therapy! I was referred to them by the rescue organization after I rescued my one eyed…read moreDoodle mix five years ago! They have paid extra care and had extra patience and kindness for my rescue who has either experienced trauma from grooming or just never groomed properly in his life & he hates it. I always appreciate them taking such good care of my Luka!

Kim is the best!!!! She will go above and beyond taking care of your fur babies!!! Even sends you…read morevideos and pics so you can see how they're doing which makes you feel so much better about leaving them! Look no further, trust me, she is the one!!!

There is absolutely no one else i trust more to care for my pup! Kim sends several pics each day…read morewith status updates and her home design keeps pups in mind! My dog cannot wait to get inside and begin playing ! He is usually pretty needy, but doesn't even look back to see if I'm still around when i drop him off at Nitro!

The staff and management at this location are phenomenal! They really love and care for everyone's…read morepups. My dog is always so excited when we head out the door in the morning knowing she gets to go play at daycare. I love all of the events and treats that they offer in their monthly calendars (especially the little photo shoots!). Being a medical student and having my hours change each month has been stressful but Cesar and the gang have been extremely helpful and it's lifted a huge weight off of my shoulders in knowing that my dog is being cared for during my long shifts. I also love the fact that they have cameras! I like getting to check in on my baby when I have a second during the day. This place has really raised the bar for what I look for in a doggy daycare and I'm not sure if anyone will be able to top it-Penny and I love you guys lots!

The staff are just top notch! From the front to the back! They care about your pets and make sure…read moreyou are getting the service you want or need. Thank you for making sure my Kelsie is always in her happy place. She went from a scared little girl about two months ago to a young blossoming young lady that can't wait to get in the door to see and play with all her friends (staff and four legged friends).

I'm always hesitant leaving our family member behind during vacation. I want the best hands caring…read morefor our pup. We've brought our dog here on multiple occasions for day care and it's been great with zero issues. The groomer does a fabulous job as well. She provided us with the perfect groom. Though Luna howled a lot during her staycation she did come back home happy and healthy. That's all that I can ask for and I greatly appreciate taking good care of our furbaby.

The employees are so kind and love taking care of your pets. My dogs love them and love going there.read more

Erin has been walking our 3 dachshunds for a couple of years now and she is absolutely great! She…read morecares for our dogs like they were her own, and our dogs love it when she comes over. As you can imagine, 3 dachshunds are a handful, but she handles them very well and they respond so positively to her. If you need someone to care for your animals, Erin should be your 1st call.

Just moved to Plano, didn't have anyone to look after my dog Max while we went away for the…read moreholidays. Found Erin online and loved all the great reviews. Called her and met with her, I could tell right away I'd found the right person. She came over three times a day, walked, and cared for my dog while we were away. Could not be happier with Erin's care of my dog. I truly felt like she loved my dog like he was one of her own. She texted me updates and pics every day. Put my mind at rest. I would highly recommend her. Will for sure use her again in the future. R.J. H.

I rarely leave reviews, but people need to be aware of what they're walking into with 2nd Family…read moreDog. This has been one of the most frustrating companies I've ever had to deal with. Every single time I tried to schedule a groom or boarding, there were issues. What should have been a simple process turned into a drawn-out, frustrating experience with poor communication and no clear answers. To make things worse, after multiple attempts to get something scheduled, they claimed they "didn't like my tone" and refused to allow me to make a reservation at all. I've never experienced anything like that. Instead of trying to resolve the situation or help a customer, they chose to shut the door completely. Customer service is where they completely fall apart. Responses are slow, often rude or dismissive, and there's zero sense of urgency or accountability. It genuinely feels like they don't value their customers. At this point, it's hard to tell if they even care about having customers at all, let alone new ones. Do yourself a favor and avoid 2nd Family Dog at all costs. There are plenty of other businesses out there that will treat you with respect and actually make the process easy.

My dog had a good time. He told me so himself. Actually, I got to see him on camera as he ran and…read moreplayed are just chilled with the other dogs. They care about the animals. They are in charge of recommend highly. I

Lori and the team have been amazing. I've used their services for almost 2 years and they have been…read moreavailable every time. They are friendly and reliable and reach out if something at my home needs to be addressed while I was gone that is not in their scope. My "kids" love them and I can't recommend Lori's enough to watch your pets!!

Lori recently took care of my cats and I'll definitely use her again, and I'd also highly recommend…read moreher (she services north Garland, Richardson, Murphy and Sachse). Odds are if you're on Yelp looking for reviews of pet sitters, you'd probably like how Lori handles client communication. Before I went out of town, I googled "Pet sitting Richardson" and she came up. I contacted her through her e-mail on the site and got a response the next morning. I submitted a few forms online (pet names, meds, vet, etc.), sent her my address, and she shows up. My point is that we didn't play phone tag for days. If you're trying to leave town, spending all day on the phone doesn't work, but Lori is great about arranging everything online. Oh yeah, this is supposed to be about her pet sitting. Before I leave she comes over and introduces herself . . . to my cats. I thought that was funny. She hangs out for a few minutes, figures out where everything is, learns a little bit about each cat, takes a key and agrees to come by when I'm gone. That's pretty much all there is to it. While I'm gone she e-mails me updates about each visit. Pet sitting for cats is rather straight-forward: "Cleaned litter box. Filled bowl. Petted them when they walked by. Then they slept again." But I think updates would be relevant for someone with elderly pets who needed meds, or for pets who needed keep vet appointments. I can see where daily updates on a high-maintenance dog would be important. FWIW, she has a huge SUV, so if she had to take you 200lb Mastif to the vet, she could. When I got back, cats were still alive, had full food bowls and clean litter. So, she covered all three elements of cat sitting. She left the key under the mat (which I suggested) and a few days later she e-mailed me a reasonable bill with the price she quoted. I now know all I need to do is e-mail her the dates I'm gone and ask her to come by Day 1, 2, 3, etc and my cats will be taken care of as well as if I were at home.