Cindy was amazing with our baby! I would recommend anyone who are in need of pet services for their…read morebabies! She is awesome also affordable. I'm so glad we were able to find someone that is lovable and knowledgeable of our baby. We love her and her services she provides. It's top-tier!

Cindy and Paul are the best! I've been boarding my dogs with them for 15 years and they take so…read moregood care of them. Cindy sends me videos, updates and if there's ever a health issue, she notifies me immediately. I wouldn't trust anyone else with my babies, except for lovePuppy2.

When your adopted children's therapist says you REALLY need to get your girls a dog to help teach…read moreattachment, you just do it. But, that seemed lonely, so I got two Golden puppies....one month apart. SMH I know! As a single mom, I could NOT do it without Stephen. He takes them to daycare for me twice a week and then walks them the other three days. He is an angel and my two dogs LOVE him!!!! I know that when they are with him, they are in good care!!! Archie and Flynn give two paws up!

They never called to confirm like they said they would. I would never trust anyone with my animals…read morethat can't return a simple call.

I received a message from John Michael and Kathy, the owners, regarding my concerns. They have…read morereviewed the training with their staff and addressed the issue. I have since dropped my Ramsay baby off again for grooming and have been very happy with the experience.

I've taken my rescue dogs to Kinder Critter for grooming and have always appreciated the kindness…read moreof their groomer, Amber. Unfortunately, my recent interaction with the owner was one of the worst and shocking customer service experiences I've ever had. One of my dogs is a high-anxiety rescue who requires medication for grooming, and couldn't be groomed that day due to construction noise going on at the facility. When I asked to briefly speak with the owner about the situation, he interrupted me before I could explain and said, "That noise is not our problem. I don't care." When I questioned that response, he repeated, "I don't care. Just leave." I was honestly stunned and simply picked up my dogs and left. A few minutes later he called me. Instead of speaking to me in a professional way, he immediately justified his behavior by saying he was stressed because of the construction. When I told him I wasn't returning he called me a "two-faced b****" and told me to "f*** off" before hanging up on me. The front desk staff were kind and professional, and Amber has always been wonderful with my dogs. But the way I was spoken to by the owner was shocking and completely unacceptable. Pet owners trust businesses like this with animals that are essentially members of their family. Being told "I don't care" twice by the person running the business, followed by that kind of treatment, destroyed any confidence I had in returning. Because of this experience, I will not be bringing my dogs back.

I cannot express enough good things about Kathlyn and her team. We have been using Sugars for a…read morecouple of years daily for dog walks and on the weekends for cat sitting. There are so many ways Kathlyn has gone above and beyond. Six months ago, we went out of the country, and had a cat get very sick while we were gone. He had to be euthanized. She took him to the hospital, and stayed with him the whole time. Now she is taking care of our horse too. She only has to go check on her once a week, but she has been going more frequently just because she cares and working with her!! I could go on and on, honestly. With Sugars Pet Sitting, you get more than just a pet service. You are getting a team that will love and care for your animals!! Hands down the best pet sitting company around.

This service is exceptional and an incredible bargain…read more I've browsed yelp for years and only left two reviews, and this is my honorable third! I've never left my cat Archie for a week long trip before, and I was worried about who could watch him. After seeing some reviews, Sugar's looked like a good bet - and... blackjack! Every time Kathlyn came, she sends a journal of what your pet was doing/what she did along with multiple photos. She also noticed I didn't have enough food to refill after the 5th day. When I told her where it was, she came back the next day to check on him (after checking with me) FREE OF CHARGE!! Can't hype Sugar's up enough. I'll be a return customer.

Great place, great sitters for my grand dog, we go often to pick him up and always happy when we…read moreget him!

Our dog has been a regular at Kimberly's for 3 years! She's a regular on weekends and is a frequent…read moreovernight boarder when we go out of town! Skye loves the cage free environment at Kimberly's and the treadmill!

We have been bringing our pets here for a while now, and I can honestly say the staff is absolutely…read moreincredible. They are always so kind, respectful, and genuinely caring -- not just to us, but especially to our animals. You can truly see how much they love what they do. Every visit, they treat our pets like their own. They take the time to make them feel comfortable and safe, and they never rush through appointments. It means so much to know our animals are in such compassionate and capable hands. Any time we have questions or concerns, they are patient and thorough with their explanations. They make sure we understand everything. That level of care and communication is rare and deeply appreciated. We are so grateful to have found a team that consistently goes above and beyond. I wouldn't trust my pets with anyone else!

We came to Pavilion Animal Hospital to update Lucky's vaccination and check up. Having just moved…read morehere from out of state, everything is new to us. This is the first vet office Lucky felt at ease, without the anxiety shakes. Every staff in the office gave Lucky some love and treats. Lucky felt pretty special. Thank you!

I truly appreciate how Teresa is so attuned to the dogs in her care, and sets them up for success…read more The desired result after making new friends at Paws Up Daycare and Boarding!

Daily updates, kind owner. I was apprehensive at first never have boarded a dog before.read more

Headline: poor ownership. When we started with Metro a year plus ago, the front desk person was…read moregood but the groomer at that time was not. There seemed to be awareness and a far better groomer was in place by early this year. But the front desk personnel... seemed always a new person and that became a real challenge. Experienced a few surprises when it came to final price vs original quote. Our observation is the new hires were not trained well prior to being on the floor and working with customers. Inaccurate price quotes, several booking mistakes, etc. After navigating a challenging phone call with yet another new person to simply book an appointment, I received a voice message from the owner stating they would no longer take us as customers. She cited behavior from that morning (I called around 4pm) and she stated she hadn't viewed the camera footage...?!? Again I had simply called and neither me nor my spouse had stepped foot in there in the prior 30 days. The owner invited a call back which I took her up on within 15 minutes of her phone call. She didn't answer, I left a message and she never bothered to return my call. Please see photo of the owner's voicemail transcript. My take: employees are likely treated similarly hence the constant churn and turnover. Beware!

I'm excited to be a part of this amazing company,yes their new to Plano. We have 2 more locations…read morein Fort Worth area with stellar reviews. I will be grooming from Saturday through Tuesday with over 10 years experience. I can't wait to meet you and your pups.