They always take you in right away they make you feel like your pet is the most important thing…read moregoing on at that moment. And they are very knowledgeable and accommodating. They don't rush you and they let you be part of the diagnosing process. They are amazing.

I had an awful experience at this place...to the point that I hate stopping at the traffic light…read morewhere it is located. My friend called ahead to them know that my cat was near the end and that I wanted her euthanized. We were told that they would place us in a room (NOT a treatment room) When I arrived, they took her to the treatment area instead of into a room and I was super confused. They freaked when they saw her...it was like one of those frantic scenes on those medical dramas when multiple people run to the gurney. My friend was like "hello, she is here to be euthanized and they apologized. They sat me in a cold exam room and they brought my sweet Tatiana to me wrapped in a towel. The second they placed her in my arms, pinkish liquid started coming our of her nose and mouth. I freaked out an fortunately my friend, who is a hospice nurse, was with me and held as the trainee fumbled around with trying to find a vein for the final shot. Her veins had collapsed so my literally had to tell her where to place the needle. All of a sudden I heard this gushing sound and screamed "what was that??" Fortunately my friend warned me not to look. There was so much liquid released that she had to borrow scrubs and her sweater was ruined. It was absolutely traumatizing. When I left the treatment area they asked me if I wanted to take home the carrier. I don't know exactly what I said but it wasn't nice. Nobody told me what the hell was going on. I had been there only 4 weeks earlier and was simply told "you have a very sick kitty." And then, when I trusted them to help us through her final moments, they failed. I called a few days letter and cried as I explained what happened. The woman (manager?) was not very empathetic and made excuses for what happened but at least she refunded me the cost. I wish that I had the positive experience that others who have reviewed this had. The image of her sick, skinny little body wrapped in a towel with that stuff coming out of her nose and mouth is forever etched in my brain. I am working hard to replace that memory with a happy one but it is really hard. This should never happen to any pet mom again.

FINALLY found my local vet. I knew from 5 minutes into the visit that they were the ones for me…read more You're treated as a friend as soon as you walk in. Unlike other places I have gone in the past, they do not push unnecessary procedures on you. They give you their best advice and let you know if they think something is truly necessary. The other thing that sold me on them is their willingness and availability to see you last minute. My dog had an overnight emergency and they ushered me in bright and early with no appointment. Places I've been in the past are booked for months and refuse to see you without an appointment.

We appreciate Apple Country so, so much! We have two dogs and two cats, so we're here a lot; and…read morewe've been so grateful for how well Apple Country has adapted to the pandemic. Our interactions with the staff have been unbelievably positive, even when conditions are too risky to go into the office and we're just talking on the phone with them from the car. They're all wonderful and put us and our pets at ease during every interaction with them. I also love that they use PetDesk to let us request appointments and order prescriptions via app - so much better than having to call for every little thing!

I've taken two cats to VEG in the past 3 years and have had consistently positive experiences. I…read morelove that you can speak to a vet before you come in and that you can stay with your pet the whole time. Staff are kind and compassionate. I also really appreciate that they offer free snacks and beverages. They have a basket of coloring books for kids and feminine hygiene supplies in the bathroom. It feels like they took a thoughtful approach to providing things to make the visit a little easier, knowing that urgent care visits are often sudden and stressful. I'll always bring my pets here for emergencies!

Great place!! Everyone, including Dr. Emma Rose Joffe is incredible. They are caring, thorough, and…read moresensitive to the animals and owners.​

Amazing service. Dr. Aiken really helped our cat. He recommended a simpler procedure that solved…read morethe problem and it is much more affordable than other places we looked. Our cat has since fully recovered, even gained weight to be on-par with sibling. We also enjoyed the service and the hospital was very easy to work with. We are very appreciative!

Absolutely shocking and deeply disappointing experience with Dr. Rebecca Schwartz at Boston West…read moreVeterinary Emergency & Specialty. She was cold, condescending, and completely dismissive, presenting every decision as if it were hers alone and speaking down to us rather than guiding or consulting us as the pet's family. There was no compassion, no kindness, and no sense of understanding during one of the most terrifying moments of our lives with a very sick dog. Her explanations were nonstop, filled with complex medical jargon, as if she's reading from a clinical textbook and offered no pause for questions or clarification. We were left so frustrated and distrusting that we had to use ChatGPT on-site just to research possible causes and try to understand what might be happening -- something no pet owner should ever have to do while in an emergency veterinary clinic. Adding insult to injury, the prices were outrageously high, completely disproportionate to the level of care, communication, or thoughtful evaluation we received. The interaction felt rushed, transactional, and almost robotic, prioritizing speed and cost over empathy or genuine concern for our pet's wellbeing. Additionally, it looks like she recently graduated from vet school yet she was the only vet on staff when she was there. Worse, reading other reviews on both Yelp and Google Reviews revealed a clear pattern: multiple pet owners describe the same condescending, intimidating, and confusing behavior from this particular veterinarian, with alarming recommendations delivered abruptly, leaving families feeling pressured, unheard, and unsupported. This is not an isolated incident -- it is a repeated pattern of behavior. Pet owners deserve honesty, clear explanations, and true compassion when their pets' lives are on the line. Dr. Schwartz fails on all counts, treating owners like they have no voice and prioritizing her own authority over guidance, empathy, or care. Warning to all pet owners: avoid this practice if you value compassion, trust, 2 way communication, and the wellbeing of your pet.

I have been going to Sager Animal Hospital now for almost 20 years. I recommend them to everybody…read more There is no vet anywhere that is so knowledgeable and reasonable. Pauline and Mickey, who work there also, are super friendly and caring. I have peacocks and it is hard to find a vet to care for them when problems arise. Dr. Sager's knowledge of all animals, including exotics, (peafowl), is vast. I also have brought my cats to him. He never rushes through an appointment, spends lots of time explaining his diagnosis and treatments. Sager Animal Hospital is the best animal hospital anywhere. I am lucky to have them as my vet/ hospital.

When we moved to Acton 12 years ago, our neighbor across the street, a long time dog owner, and…read moredaughter of a vet, raved about Dr. Sager. We've used him for both of our dogs; find their office, and the doctor himself, very easy to work with, very knowledgeable, kind, straightforward and very reasonable, price-wise. Feel lucky to have him as our vet! (Used to belong to a large vet place in Arlington,, they were good, very good, but always prefer that the vet gets to know the animal as well as possible.)

I made one of the hardest decisions of my life today. I adopted my dog from a shelter in Southern…read moreCalifornia on March 10th, 2010 and they estimated he was 1-2 years old at the time. He saved my life many times over, I adopted him when I was still active duty in the Marine Corps. The last few months were tough, I'd equate it to hospice for a dog. I dreaded making the decision, and I came close at least 6 times but every time I said give it one more day he would bounce back, go for a walk, do his business, eat, drink, ask for treats. This morning I woke up and I felt something was different. He wasn't moving well, he didn't finish his food, and then his head was stuck turning to the left at almost a 90 degree angle and he fell on the floor like that. I picked him up and laid him down on his other side on my lap hoping he just had a bad cramp, but after an hour I tried putting him down in front of his water and he collapsed. I held him for another 30 minutes and then he had an intense seizure for at least a minute, his whole body was tensed and stretched out, and his mouth was wide open gasping for air. He came through the seizure but he had no strength in any of his legs - even at his worst in the months prior when he bounced back he could at least support himself on his front legs, but he had no strength and his breaths were long and slow. I dreaded making this decision, but I couldn't allow him to suffer. I called a few vets in the area and no one could take us. One of the last vets I called recommended I reach out to VEG. I called them, they said they could help. I walked in and was immediately brought into a private room with my dog. The receptionist, the nurses, and the doctor were so comforting during one of the hardest times of my life. I'm going to bed tonight without my best friend for the first time in 16 years, but the compassion that the staff shared with me knowing it had to happen was above and beyond. I don't know if I'll ever have another dog, but if I do this would be my go to veterinarian for any issues. And I hope no one has to make the decision for your animal, but if you do, I give the VEG staff the highest recommendation I possibly could. Thank you and your team for your compassion on one of the worst days of my life. God bless you all.

We love the VEG in Newton and have used it several times. They are always quick kind and efficient…read more The Peabody location was the exact opposite, no one cared when we walked in, we filled out paperwork ahead of time, did not speed up the process. Had my cat sitting in her own urine for 60 minutes before being triaged then we were told that they would be right back in. 75 minutes later nothing had happened, our cat began to perk up so we felt comfortable leaving to transport her somewhere else. Don't know if it's because they are new but it was horrible and we saw 3-4 other pets waiting, in their own urine and blood. Not cool at all VEG Peabody. I will only go to Newton again from now on.

Still true. Our dog is now old in addition to being insecure and reactive, and he'll still take…read moretreats out of Dr. Baigelman's hands after he's been wrestled for nails. Trust. A billion extra stars.

The entire staff is great. Doctors Bleck and Baigelman are very good vets, and all the folks are…read morevery good and very nice.

Called to inquire and set-up a dermatology appointment, and the staff was very friendly and…read moreaccommodating.

I was running late to an appointment for my cat, and was called to see if I would arrive before a…read morespecific time. I told the person over the phone that my partner, who had been en route with my cat, had already arrived at their location after she checked back in with me, but she did not even check to see whether he was there. My partner had already let everyone at the front desk know about his arrival and appointment time. He had been waiting about 4 minutes. But the person I spoke to did not even bother to check the waiting area, and still called me back to talk about their late policy, and that they would not accommodate us next time. To note, we live about 20 ish minutes away, in Cambridge, and this was the first time we were a bit late. I will not be returning to the Waltham location. The people working the front desk are very rude as well.