We had to bring our 5-year-old, 15-lb Pomeranian to the clinic after he started gagging and…read morevomiting bile--possibly from eating something questionable around Central Square. From the moment we called ahead to say we were on our way, the staff were incredibly responsive and ready for us when we arrived. They quickly assessed the situation, diagnosed the issue, and carried out the necessary procedures. The clinic itself was very clean, welcoming, and well equipped. Dr. Estes explained everything clearly--what was happening, the prognosis, and what we should do next. The techs / nurses--Kim Nguyen, Kendra Baker, and Jennifer Ducharme--were also wonderful: professional, patient, and very caring. They were attentive throughout the entire process while our Pomeranian was undergoing sedation, and you could tell they genuinely cared. I'm sure they see situations like this every day, but they still treated our dog with the attention and care he needed. Small things like that matter. These are clearly very capable people who could work in many different fields--including human medicine--but they choose to care for pets, and it shows. I would absolutely recommend this clinic and would return again if needed. My one tip: call ahead so they can prepare for your arrival.

I brought my cat in two weeks ago. My bill was $5000. They kept her overnight. I went to my regular…read morevet today and they told me half the test that they ran on my cat was unnecessary. I had to open a new credit card. I am grateful that my cat is doing OK. And they helped her, but I truly believe that they took me for a ride.

Dr. Ben Shryock and his tech were very kind and friendly and handled my pup, Raleigh, very well and…read moregave him some meds until we can get to our vet to have the growth on his gum removed. Also, Barbara was great to work with to get his appointment scheduled.

They always take you in right away they make you feel like your pet is the most important thing…read moregoing on at that moment. And they are very knowledgeable and accommodating. They don't rush you and they let you be part of the diagnosing process. They are amazing.

Staff was really great and I was happy with the care BUT prices were astronomical. It's very…read moreunlikely that anyone will walk out paying less than around $500. I also found out after our visit that Blue pearl is owned by the Mars corporation. Corporations buying up vet practices is part of why vet costs are so high and people are having to make the heartbreaking decision to give up their pets or not own one at all. If the staff ever decide to open up their own practice I would be happy to support them, but will be taking our pup to MSPCA in the future for any care that can wait through the 20 minute drive.

I'm heartbroken and extremely disappointed with the care my dog received at this veterinary office…read more Our dog was misdiagnosed with arthritis when the actual issue was bone cancer. We had a procedure that costed us 1,00$ that was not going to help our dog. He then proceeded to get worse. So we went somewhere else. We were given devastating news an advised to put him down from the Angel Memorial Hospital, which we weren't prepared for and caused our family stress, sadness, and grief. I encourage other pet owners to seek other vets instead of going there.

We had an appointment for our dog to have surgery that was recommended by CAVES and we drove 40…read moreminutes only to have the surgeon tell us that the surgery was not necessary and basically talk us out of having the procedure done. They charged us $286 for a scheduled appointment that they recommended and we left without having anything done.

What a joke of an animal hospital. These people who work here are rude, non helpful and a…read moredisgrace!! Amber Binonieni finds it appropriate to scare patients owners to the point they think their animal is going to die. TAKE MY ADVICE AND NEVER TAKE YOUR PET HERE unless you want to take out a second mortgage to pay their ridiculously inflated price.

I've taken two cats to VEG in the past 3 years and have had consistently positive experiences. I…read morelove that you can speak to a vet before you come in and that you can stay with your pet the whole time. Staff are kind and compassionate. I also really appreciate that they offer free snacks and beverages. They have a basket of coloring books for kids and feminine hygiene supplies in the bathroom. It feels like they took a thoughtful approach to providing things to make the visit a little easier, knowing that urgent care visits are often sudden and stressful. I'll always bring my pets here for emergencies!

On Saturday evening I brought in my shih tuz dog with a very severe eye injury. From the moment I…read moreentered the door I was greeted by a wonderful staff from the receptionist to the Veterinarian. They were all wonderfully supportive and caring. The doctor treated her with a highly aggressive course of action which actually saved her eye. I was kept informed of every step they were taking and why it was being done. I was impressed with the care and treatment and strongly recommend VEG to anyone in need of emergency care. We were referred for a follow up at the Eye Center across the way and the specialist there was very impressed with the course of action taken and how well Rosie was doing. Thank you to all involved.

Excellent experience at PetMedic. My cat was EOL, the staff were patient and helpful with figuring…read moreout the next steps and grieving the loss of my cat. Addison in particular was very supportive and prompt. However, it does get pretty busy, and you might be waiting for a while once you get in your exam room. Experienced staff, good faculties for lab work and etc.

Dr. Bruce and Jordyn were friendly, professional, and compassionate. I will 100% return if needed!read more

The support staff, vet techs, and vets are all kind and caring people. I left a different vet…read morehospital because their techs were cruel to my dog. It's a relief to find Beverly Farms Vet Clinic and it's culture of caring!

Owning a senior dog, we switched vets to Beverly Farms. Nothing but expertise, attention and care…read more I cannot say enough great things about the care given to our dog. Forever thankful.

Absolutely shocking and deeply disappointing experience with Dr. Rebecca Schwartz at Boston West…read moreVeterinary Emergency & Specialty. She was cold, condescending, and completely dismissive, presenting every decision as if it were hers alone and speaking down to us rather than guiding or consulting us as the pet's family. There was no compassion, no kindness, and no sense of understanding during one of the most terrifying moments of our lives with a very sick dog. Her explanations were nonstop, filled with complex medical jargon, as if she's reading from a clinical textbook and offered no pause for questions or clarification. We were left so frustrated and distrusting that we had to use ChatGPT on-site just to research possible causes and try to understand what might be happening -- something no pet owner should ever have to do while in an emergency veterinary clinic. Adding insult to injury, the prices were outrageously high, completely disproportionate to the level of care, communication, or thoughtful evaluation we received. The interaction felt rushed, transactional, and almost robotic, prioritizing speed and cost over empathy or genuine concern for our pet's wellbeing. Additionally, it looks like she recently graduated from vet school yet she was the only vet on staff when she was there. Worse, reading other reviews on both Yelp and Google Reviews revealed a clear pattern: multiple pet owners describe the same condescending, intimidating, and confusing behavior from this particular veterinarian, with alarming recommendations delivered abruptly, leaving families feeling pressured, unheard, and unsupported. This is not an isolated incident -- it is a repeated pattern of behavior. Pet owners deserve honesty, clear explanations, and true compassion when their pets' lives are on the line. Dr. Schwartz fails on all counts, treating owners like they have no voice and prioritizing her own authority over guidance, empathy, or care. Warning to all pet owners: avoid this practice if you value compassion, trust, 2 way communication, and the wellbeing of your pet.

It hurts me to see what this place has become, because years ago they were a much better and more…read morereliable outfit. Now, they have become the Jiffy Lube of pet care. I trusted them last night as I drove over an hour at 1 AM with a sick dog. If I had known the level of service, care and compassion I would have received I never would have made the trip. First they have in the room, what they feel is a comforting level of care that will determine when and/or whether you pet will be seen by them. This is new, maybe not brand new, but I haven't seen it as I haven't been here in years. Then they came in and basically offer you a tiered system of care. Do you just want meds, or do you want us to actually have a look at your animal? I chose the latter option, and then they told me what the minimum price would be. After a wait, they came in with a general diagnosis, some meds and of course the bill. They said to check in in the morning to see how my dog was doing, and how he was reacting to the meds. As there was another level of service they could do if she wasn't reacting to the meds well. So I did call approximately 12 hours later and was helped by a relatively nice woman. She took my info and phone # and told me they would call me back soon. Hours later, the call was returned to my wife's phone not mine. Even though I specifically said to call me. This resulted in my wife having to put the phone on speaker in a noisy environment. This person then complained why I was speaking so loudly!!! At this point I was getting ready to pop so I let my wife handle the rest of the call. And basically they said it was too early for any meds to start working and what did we expect them to do. At this point it was about 15 hours past my visit. I will never recommend this place to anyone ever again! I don't know what has happened here. Maybe the practice is circling the drain, but no animal deserves to be treated as a bargaining chip, and that's how this place made me feel! Do better!!!

I just moved to the Portsmouth NH area and did not know of a vet in the area. My old cat, Sammie,…read morewas getting more thin and going downhill fast. I took Sammie to the Port City Veterinary Referral Hospital at almost 9:00pm at night. The staff were kind and helpful. They checked in with me for every step of the exam and procedures. Ultimately, it was decided that Sammie's quality of life would not be good, so the ultimate decision had to be made. The Staff were so understanding and helpful during the process. Even though the result was not what I wanted, I felt that the Staff were professional, caring, and helpful through out the whole experience. I appreciate the Port City Veterinary Referral Hospital and recommend them to any pet owner. (Hopefully with better results in most cases.)

Great experience. We brought our pup in at 4:30am and were seen immediately. Every team member was…read morecompassionate and friendly to talk to. We got an immediate resolution for our pup, and were informed about the estimated cost before proceeding with assistance.

Customer service excellent. The staff is always pleasant and helpful. The shelves well stocked.read more

I wish there were more stars to give! Ashley & Dan were instrumental in the success of raising our…read morechickens the first time, and ever since! They are true experts, but so down to earth and friendly that just through conversing with them you learn so much! They, now, are like family! It's so nice to experience that in a country over run by the mega-stores..