Pretty sad that I have to leave this review, but I did try to be patient and see if the business…read morewould get back to prospective customers. (I thought since the reviews were perfect, they might come thru... but instead... nada!) We were considering giving them a pet sitting job for over a month in length. But unfortunately they can't be reached via the phone. I left a vm and waited an entire week and got no call back. Backstory: Ironically I believe there's someone named Shauna who operates the website and Yelp(and does a prompt job responding), but John the caretaker is the one who's phone number is associated with the biz, and he is unable to be reached to line up appointments!! (I contacted them a year or two ago when we were considering using them. We didn't end up needing them, but when we tried them last week when we finally did, John did not decide to call us back.) I'm glad others have good experiences. But that was not ours. ‍

First off, I'd like to say that the thought of leaving our pets at home while we went on vacation…read morewas extremely stressful. But once we met John and Shauna, the owners, we quickly realized our fur babies were in the best hands possible. They were not only warm and welcoming but also incredibly professional. If you're a pet owner looking for a true 10-out-of-10 service, this is the company. Our pet sitter, Karen, was nothing short of amazing--so loving, so attentive, and so patient with our very needy black cat, Jax. She didn't just stop by; she stayed, hung out, and genuinely spent time with him. And even though our gray cat, Dolce, didn't come out very much, she was just as incredible in caring for her and making sure she felt safe and comfortable. Wow... just wow! We were floored by her love for animals. THANK YOU SO MUCH for taking such great care of the fur babies we love dearly. I would recommend this company to absolutely anyone. And honestly, anyone leaving anything less than a five-star review? Shame on you! These people love animals and treat your pets as if they were their own. Amazing, amazing, amazing! You'll always be our go-to whenever my wife and I take a vacation.

Top notch! Can't say enough good about them. They are very hands on and truly kind and caring about…read moremy pup and about me. Thanks so much for!!

I like this place for boarding my dog because they have a nice large area for him to run around…read moreoutside to play. They also will feed him his special food that I sent and let him bring his toys. I feel confident about leaving my fur baby in their care while I am away.

Short version: Excellent, would use again!…read more Long version: I have never used pet boarding before, I was always able to rope a family member into taking care of our dog. This time, though, we have a rambunctious 5 mo. old puppy who is just too much for my mother-in-law. I did some research and found Heartstrings on Yelp with great reviews. I took a tour of the facility and was very pleased with the cleanliness and the staff. I liked the fact that the boarded dogs were given time in the play yard (supervised) every day and that they posted the dog pictures on Facebook. Our rambunctious puppy is also very fearful and nervous around new people and situations. I was worried how she would do. I called the resort a couple days into her stay and they said she was shy at first but had started to come out of her shell and was enjoying her time with the other dogs. One thing I really appreciate is they understood that our pup was shy and they worked to put her with other dogs who were well suited for her temperament so she didn't get traumatized by the other dogs. I would definitely use Heartstrings again for boarding and we will also be using their daycare services as well.

I've boarded my pup at HeartStrings and they are great. The humans really like their work and the…read moredogs show their love in kind Good Safe and Playtime too

We can vouch for Kristen! She has been our dog sitter for 2 years now. We admittedly didn't know…read moreKristen personally before hiring but she is the GREATEST with our dogs - always on time, willing to update us whenever, and she even offers to help out around your house when you're gone. We can't recommend her services enough! She makes life so much easier on us when we're traveling. Thank you Kristen!!

Kristen is the best!! She is great with my babies and communicates quickly…read more She goes above and beyond and I wouldn't want anyone else to take care of them.

Wish I could give 10 stars!…read more Sabrina has become a loved and trusted member of our family. She is incredible with our stubborn and goofy pitbull. From walking, to pet sitting: she is the only person we trust to care for our dogs. You can actually go on a vacation, and not worry, which is huge for us. Capable, dependable, trustworthy, and great with all animals. She truly loves and cares for them as her own.

We really lucked out when we found Sabrina of Pet Sitter Pro! Previously, we had been using pet…read moresitters of the "drive by" variety who came to the house, fed the dog, and 5 minutes later were gone. I always worried about leaving town and could not wait to get home even though our neighbors would stop in to check on our dog while we were away. Not any more now that we can count on Sabrina. From the very beginning when she sends you the questionnaire that includes all sorts of detailed questions so that nothing will be missing in case of need to the text message she requests and responds to once you've arrived home we know that leaving our dog in her care is something we can do without the slightest concern. When we are out of town she visits twice per day, walking Chili our lab/pit girl, and even taking her to the dog park! We joke that Chili likes it when we go out of town because she enjoys her visits from Sabrina so much! Sabrina is very knowledgeable about dogs as well. When Chili developed a strange skin problem that was not responding to anything from the vet Sabrina recommended adding an item from the kitchen pantry to Chili's diet and now about 2 months later the skin problem is gone. Sabrina is absolutely reliable, extremely organized and professional, very responsive to emails and texts, and just in general is an uncommon and highly valuable resource. I just don't encounter many people out there in the world who are as reliable and committed to their work as Sabrina. When we return home from a 2+ week vacation Chili is calm and happy. Not sure what else we could hope for...other than to be able to take Chili with us everywhere. In the meantime, Sabrina is a terrific resource, and we are very thankful to have found her. Thank you, Sabrina!

I have SOOOO many great things to say about Bill's Mutt House! But let me start with this, I HIGHLY…read moreHIGHLY RECOMMEND this place for all your boarding & daycare needs! If I could give a review for Bill's Mutt House I would in a heartbeat! A little bit about us: we have 3 pups we adopted from a rescue almost 2 years ago, 2 littles and their mom. When we adopted them they all had some form of past trauma, but even with the challenges our pups have, I can confidently say that all the employees who work here are AMAZING with ALL dogs, even ones who need a little more TLC like ours! Our pups have never been boarded or to doggie daycare before, so naturally we were nervous about how they would do at first, but after the initial meet and greet all our worries were gone we could see right away that this place and all the people here are amazing with dogs and passionate about their work. Jonathan was the first employee we met at the meet and greet, he made the initial process easy and seamless. I really appreciate all the time he spent explaining everything in detail, answering all our questions, and bringing other dogs out slowly to get our pups adjusted and see how they did. Jonathan also gave us a tour of the yards and facility, so we got to see the kennel our pups would stay in and feel how great their AC is (which in AZ good AC for fur babies is a must have!) We knew when our nervous reserved boy Apollo attached to Jonathan right away that this was the perfect place with the perfect people While our pups were there, the employees even worked with all 3 of them on leash training and got our boy Apollo a LOT more comfortable on a leash! I was worried Apollo might not be able to work past his trauma with leashes, but having the amazing people at Bills work with him during his stay has helped him improve drastically. The rotation system they use is also wonderful, they put pups in groups that do well together to ensure all the dogs are in a group that fits their individual needs and comfort level (because like us humans, not all dogs get along with eachother ). They rotate the groups outside constantly throughout the day, so every pup gets lots of time outside in the yard to play and socialize. They made sure to put our pups with a calm group so they could ease into this new experience. Another thing I liked is that they post videos on their Instagram several times a day, so while we were out of town we were able to see our babies while they were in the yard playing and socializing I love the fact that we were able to have all 3 of our pups in the same kennel during their stay, so they could sleep together and be more comfortable. They have a wide variety of kennel sizes and can have your pups stay together or separate, depending on what they need and their size. I also really appreciate how transparent they are about their pricing, it was very reasonable and fair, plus there were no hidden fees/costs or anything that suddenly changed at pick up. It was all laid out and explained thoroughly during the meet and greet, and since we were able to have all 3 of our pups in the same kennel we were able to save a little on the daily rate! The wide range of pick up/drop off time is very convenient too. You can drop off and pick up anytime between 7AM - 9PM, which made planning our weekend trip sooooo much easier! Overall we are 1 million % happy with our experience at Bill's Mutt House! It's puppy paradise If you're on the fence about where to go and took the time to read my novel then look no further! I can confidently say beyond a shadow of a doubt that this place is the BEST place for all doggie boarding and daycare needs. Our fur babies deserve the best care, and we will only go here from now on because they are THE best! Thank you again to everyone at Bill's Mutt House, we appreciate the wonderful care you gave our pups and are excited to bring them back for more daycare and boarding visits! I know the pups are excited too The Radke Family

Bill's Mutt House gets a well-deserved 5 stars from us…read more We were nervous about bringing our 13-year-old puggle, Nelson, to an overnight kennel--he's older, set in his routines, and we just wanted to be sure he'd be comfortable and cared for. Everything went smoothly from start to finish. Drop-off was easy, the staff was friendly and reassuring, and it was clear they genuinely care about the dogs. Nelson did great overnight and came home happy and relaxed, which was exactly what we were hoping for. If you're on the fence about boarding, especially with a senior dog, I'd absolutely recommend Bill's Mutt House.

They have a great program! Choose your days, choose your hours. I work 12 hr shifts and their hours…read moreallow me to give my pup plenty of stimulation and exercise. Staff seems very well trained. I couldn't be happier!!

They could do something to make it a less onerous ordeal to find emergency ASAP Dog Daycare for…read moreclients from out of town who have an unexpected crisis to deal with that requires a day or two in a Dog Daycare facility. My Dog had all of her papers & had recently been in a Dog Daycare/Boarding facility a few weeks ago. That facility is also in Arizona & the staff would have been happy to have answered any questions about her behavior. BUT NO!!! It is unlikely that I would ever consider using your business again &I will probably write up a 1 or 2 star review to warn other pet owners to consider other alternatives.

She was very quick to reply when I was looking for a mobile groomer. Scheduled an appointment for…read morethis morning and she no showed. Sent a message yesterday morning 24 hours before to make sure she was still coming as she didn't text me and no reply. Messaged her this morning and again no reply and still a no show for a 9 am appointment. Now back to the drawing board to find another groomer before thanksgiving.

From the owner: We take personalized pet care to the next level!read more