IMPOLITE, RUDE, NOT SORRY FOR THE MISTAKE THEY MADE, TOOK MY FATHER"S CAR HOSTAGE , UNFAIR, REMOVED OUR CAR FROM OUR OWN PARKING SPOT WITHOUT A PROPER AUTHORIZATION, DON'T CARE YOU HAVE BEEN VICTIMIZED, HEARTLESS, MONEY HUNGRY .
This complaint was sent to the local paper and tv station and we will not stop here. If we do not get any result we intend to go to the court to stop these people from abusing their powers to tow anyone anywhere without a proof.
We are not sure where to start but when we hit a dead-end we had no where else to go to but you. My father recommended that we get in touch with you, because we had enough.
Flaw in the system or just towing companies taking advantage of the power given to them.
My father is a 77 year old man with physical issues. He does have a handicap pass since his severe case of Gouts restricts him from walking far, and his two quad bypass surgeries were pretty recent as well just to name a few physical issues, and not going into too much details he also suffers from heavy depression. He is a kind and polite man and love by all who knows him.
My father owns a apartment in North Vancouver and with his apartment he also has two parking spots namely parking stall #17 and #29.
He bought this apartment approx. 3 months ago and always parked his car in his #17 parking spot.
On Saturday around noon my father called me to tell me his car was stolen from the secured parking lot of this 10 years young building. I found it hard to believe that someone would still a car from this secured parking , specially his car which is not really a car of high value.
My sister joined my father and after visiting the RCMP in North Vancouver and ICBC and then the Towing company they found out the car was towed by Payless towing.
On Saturday we did go to Payless and ask them why ? The lady behind the counter said she has no idea. We did ask if she could provide us with a name or number of the person who made the call and she said No. We did show proof of ownership and stall numbers belonging to my dad but she refused to look at it and she said we must come back on Monday and speak with the owner of Payless Mr. Gordon.
We did ask the Payless reception lady the following question: will you tow anyone s car without a proof ? If anyone calls you and tell you to tow a car from a location you will just go ahead and do it? She said YES.
We spoke to the Strata president and asked her why ? She said that she has no idea whom has done that and why ? The Strata president who is also a resident owner did tell us that no one is allowed to call the towing company without her consent and she is the one that is allowed to call therefore she is stunned and will get more information soon.
This morning my father and went to see the owner of Payless Mr. Gordon. We did show him proof of ownership of the parking stall which the car was towed from, and I did tell Gordon that he did not have the right to tow my father's car from his parking spot , and only a property manager or strata manager is allowed to make such a decision. He refused to here me out. He said: Me made the trip we towed the car and we have to get paid. Go after the strata or the person who made the call. But still refused to tell us who the person was that made the call, and eventhough I showed Mr. Gordon proof of ownership he refused t refund us or speak any further.
Our issue is not so much with anyone other than Payless Towing and all other towing companies. We realized that you can call a towing company and claim someone is blocking your driveway, or taking your parking spot and without any proof they just tow the car , why because they are money hungry and they pry on innocents just because they have to make money.
Is this fair ? Is this right ? A towing company has so much empowerment that they can get away with this kind of action?
Towing companies do not release the car regardless of the situation, and on top of that if we do not pick up our car we will be charged storage fee. Now we are left with a bill of $102 which we did pay to take the car out on the same day on Saturday. No one seems to care.
How can we stop these towing companies from towing cars from private areas without some sort of proof ?
We understand the City lots are a different ball game , and the city does not need to show proof.
Can you please help us here and tell us where to go from here please? We must stop these towing companies abusing their powers this way. All we ask is for them to ask those wanting to tow to show a proof that they have the ownership or the right to do so. Someone should take responsibility here. Don't you think ?
Alex Mozaffarian read more