I rented a car, and by accident my threw away receipt.. I have been corresponding for the last 15 days to get a copy, and all the responses have been that they cannot locate my reservation, to please send reservation #. How can I send a number when I don't have a receipt. They can't seem to find it by my name and when and where it was picked up and returned...Funny, they had no problem charging my credit card.. Looking into getting a lawyer read more

U-SAVE! Ha! More like "U-GET RIPPED OFF!!!" I showed up on scheduled time, was refused a car ( the reasons for refusal they mentioned were not listed on their site). Best part-WAS STILL CHARGED FULL AMOUNT 2 days later!!! I thought it was just a mistake, so I called to explain the situation. The person in the office was very rude, quickly hung up the phone on me an never picked it up again. They prey on tourists, who have no time file a claim. But I live in the area... Hoping my bank can handle this for me... BEWARE!!!! read more

Horrible. Just dont do it but if you do have a backup plan. I had a 10:30 pm reservation. Airtrain out of service. I got there at 10:50 pm. Payless workers nowhere to be found. Budget employee told me payless peeeps left early. So with Airtrain service out and Budget out of cars I walked to P3 for Enterprise otherwise I would have to bus back to terminal then bus to P3. Will never use Payless at EWR without a backup reservation at Budget because the EWR airtrain sucks and payless sucks... you get what you pay for. If you use this one star car rental agency have a backup plan. Thanks for the exercise payless lol. Glad I had a backup enterprise res... they are the best at ewr. read more

Payless was the cheapest. The other was U-SAVE, which I never used before. I booked this on carrental.com. I did what Adam L. said. I took the P4 Airtrain and waited about 5 to 10 minutes for a shuttle to Wyndham hotel. Got on and off with no problem; it was 5 minutes away. I was the only one to check in. If you take the car to Canada or pass Albany, you have to pay extra $15 per day. They did pre-auth my credit card before I left the lot in their car. I got the Kia Spectra. It was a good responsive car. Everything worked out. The tires were pretty low after a lot of driving. I had to put some air in the tires. Windshield wipers seemed to be worn. Can't beat the unlimited mileage! ! My flight was 6:30 a.m., so I had to drop off the car at 3:30 a.m. I parked and dropped off the keys in the slot. The shuttle of the hotel runs every 20 minutes and true to their word, it took off at 4:00 a.m. It is darn confusing to get on the freeway and to return the car. If it was not for GPS, I would have been a goner. Finding a gas station was a bit daunting in the dark. It seemed like a good 4 miles away. You leave with a full tank and return it with a full tank, unless you want to be charged. There's a $25 drop off fee if you drop off the car at the airport. Bring your own GPS; it will save your life! read more

Wish I could give them NEGATIVE 5 stars. I rented a car from them at LGA airport through Priceline. When I got there, I had to wait 1 hour 45 minutes for a car because they ran out. I returned the car within 24 hours of receiving it from Payless. They gave me my receipt, which for 1 day car rental was $36.63. A few days later they charged me an additional $264.41!! I tried calling endlessly, and either nobody picked up, or if they did, they put me on hold for 10 minutes and then the call just went to a weird voicemail. I called their main customer service # and they could not tell me why I was charged either. They tried to tell me that I was not even in their system and that I must have rented the car under a different name. Um, I don't think so! They had to investigate the charges and get back to me. They finally sent me a copy of the bill 2 days later, and had charged me $200 for dog hair in the car. first of all, I DO NOT own a dog, and I only used the car to go to Ikea and back. They never cleaned the car before I took it, because I had already been waiting almost 2 hours to get the car, and didn't want to waste another 30 minutes sitting at an airport car rental place. On top of that, they charged me an additional $64 in misc fees. PAYLESS IS A BUNCH OF THIEVING SCAM ARTISTS. DO NOT GO THERE. read more

The WORST customer service I have ever experienced. The man behind the counter was rude, hostile, aggressive, and had no answers to the questions we asked. Even after paying, he was extremely disrespectful. I would NEVER recommend this place to anyone. read more

NEVER book a vehicle from Newark airport. Had reservation for a week rental 7/8-15. Arrived at Payless counter at 5:57pm after a 2.5 hour flight delay from Dallas. Agent at counter asked if I had a reservation and I laid paperwork on counter. He looked at his watch and suddenly said "I'm going home" and he just walked out the door. A couple was in line behind me and we asked to take care of before he left but he just raised his arm and "no man-I out of here". What an ass!! Went counter to counter asking to rent but no one would rent to walk ups on a Saturday. Got to Budget counter and they immediately took care of us by getting us into a vehicle for the same cost as Payless. It's now 7:15 and the Payless counter is still unmanned. Completely finished with Payless-hello Budget. read more

This was by far the worst experience renting a car I have ever had. The woman at the counter was sarcastic and rude. Apparently you need to bring and bank statement or utility bill to rent your car, which it says nowhere on their site. Both the woman at the counter and the woman she called to ask if a digital copy could be used (it can't) were completely hostile and dismissive. Never ever rent a car from these people no matter how cheap the car you will regret it. read more

This office is crooked!!! I recently rented a car through Travelocity and when I got to the office they did not have a car for me at first. After a few minutes, a car became available. The rental agent of course tried to sell me the additional insurance, but when I told her I was covered with my regular insurance and my credit card, she wanted my insurance policy number for my car insurance......like who carries that with them. She wanted me to call my insurance agent in Arizona to get that!!! In 30+ years of renting cars, I've never been asked for that. When I left, I noticed I was charged $22 for optional roadside assistance. I was never asked if I wanted to purchase roadside assistance, but when she had me initialing all the boxes, one was for optional roadside assistance. When I returned the car I asked to have that taken off the bill.......and I was told that they include it as a courtesy on all car rentals. When I returned to Phoenix I noticed this additonal fee was not on my Travelocity invoice. I was basically scammed. Avoid this company and go with more reputable outfits that do not rip you off and have plenty of cars so you don't need to wait around for a car. read more

If I could give zero stars, I would. We rented the car out of the Newark Airport. When we received our bill, there was some hidden charges on it. At the ticket counter, we declined any type of insurance. Well, when I received my invoice after returning the car, There was a 70 something charge for insurance! They also charged roadside assistance, when again, I already have that too. Oh yeah, they also failed to mention that it was an extra $50 bucks for a second driver. I filed an online complaint, because apparently they suck so much that they don't take phone calls, and surprise, surprise, they claimed that because they weren't at the counter, and didn't hear the conversation that took place, they couldn't refund me my money for fees I never approved. I am disputing the fees directly with my credit card company, as they are fraudulent, and never authorized. If you read this review, I repeat, DON'T EVER USE THIS COMPANY TO RENT A VEHICLE, AS THEY WILL CHARGE YOU FOR UNAUTHORIZED FEES, AND REFUSE TO REFUND YOUR MONEY. read more

Horrible. I will never rent from Payless again. Our plane had delays. I called and the guy yelled, "well you better get here before 7." The sign says it is open to 8. Free mileage. Unless you go to NY state, west or north, then it is more money. And if you don't tell us and you drive past the "arbitrary border," their lojack will alert them and charge you $500. The person behind the desk was rude and shouted, sounded angry. (turns out he is a cop-in-training!) They didn't have the kind of car we reserved, so they upgraded us to a SMALLER car for the same money. Well, the extra charge negates the lower rates. And, after we got on the road, we found that one headlight is broken and the passenger air bag is non functioning (light indicator is activated). AND the windshield wipers were bad. Bad service, bad hidden fees, bad car maintenance. read more

Zero stars. Reserved a car over a month ago, when I arrived, no one was at the counter for several minutes. Then they said my reservation EXPIRED!!! I reserved for a few hours before I arrived (on a delayed flight)! Wouldn't rebook, especially for the same price. Went next door to Advantage for cheaper than original! read more

I had an absolutely great experience with Payless. Firstly, since the previous reviews, the rental office has been moved to a more convenient location alongside all other rental companies. Getting there was not a problem and all staff in the airport were able to give directions easily. I rented a car for 6 days to travel from Newark to Nashville and back. There were 4 of us, all under 25 and all sharing the driving. The price quoted on the website was the base price for the car for the 6 days, but they have all the details on the website of what you will have to pay in additional fees. We ended up paying $25 dollars a day for insurance, $25 dollars a day for the underage drivers fee, $10 a day for additional driver (even though there was more than one additional driver), a small fee for the EZ Pass for tolls and roadside assistance coverage. So, yes, we did end up paying around double what was quoted to us from the website, however, this did not come as a surprise as all of the information is available on the website. The car was spacious and comfortable, had exactly the specs that were described to us and came equipped with a up to date technology allowing us to play music from our phones and iPad through the USB sockets. The only reason that I'm not giving this review 5 stars is because upon returning the car, the return form was filled out in the parking lot by an attendant and as I handed in the form showing that I had filled the tank with gas, the woman at the desk turned to her colleague and stated 'He probably filled out the form himself' while I was standing there. I immediately corrected her and called attention to her rudeness but she was apologetic and there were no further issues. As long as you thoroughly read the fine print with this company and work out your fees, you should have no surprises. PS. Keep in mind that the insurance that they offer covers you for all damage to your own car but not damage caused to any other cars or property. read more

This review is for the Newark location however, after reading more reviews online and dealing with corporate I think it's safe to assume that this company in general is a complete RIP OFF!!!! I'll keep this short but here are the main points: 1. Free upgrade my ass-nothing is free and I sould have known I was getting scammed 2. When they ask if you want full coverage-make sure you tell them you don't want ANY coverage including collision. -I was charged $25 a day without authorization-they stuck this in the fine print and now will not refund me my money 3. Do not opt for the prepaid gas. The gas is cheaper at gas stations and you prepay the full tank therefore, the only way you are not being COMPLETELY ripped off is if you bring the tank back empty. 4. The car had no windshield wiper fluid which was dangerous in the snow. 5. The car seat was filthy. 6. Don't sign ANYTHING without looking over the contract in detail!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 7. Good luck trying to get you money back. Corporate doesn't give a hoot and the manager with never be in at the location where you rented. Needless to say, for heaven's sake DO NOT RENT FROM THIS PLACE!!!! read more

This is by far the worst car rental provider. This is by far the worst company, period. We were verbally assaulted by the customer service agent at the Newark location. She was/is a complete degenerate. After getting cursed at by the customer service agent because we simply asked what all the extra charges (almost double what we signed off on) were she told us "you don't sign my check- I don't gotta answer to you". She was clearly very educated too. Finally, we left the desk with our billed doubled, humiliated and just overall upset at the terrible treatment. We contacted the corporate office that same night, two weeks later we have yet to get a phone call about the situation and they are refusing to honor the price we had on the signed contract. Please stay away. I wish I read the reviews on here before we used them- better said, they used us. read more

After 10 long weeks we finally received the credit for the DOUBLE charge on our credit card. These people be trippin'. Run away...run far far away from Payless Car Rental!!! read more

Worst experience of my life. They charged me $196 a week later reason being sand in car. They was a tiny bit of sand. This is a disgrace. Customer service couldn't care less and closed the case as they basically told me to go f*ck myself. Shame on avis and budget for running such a company. Will continue to fight for my money. Will never ever rent from them ever again. read more

This is one of the worst rental car company to book a car. I called them like more than 20 times after booking, but no one ever answered my call. When i called the customer care to tell them about this issue, they rudely told me to keep on calling until they pickup! and when i called the customer care again to cancel my booking they charged my whole rental car price! I will never ever book a car with this "Cheapful" car rental ever in my life. learned the lesson hard way. read more

The staff at the Newark Airport Payless were competent, friendly, and reasonably quick on both check out and return. I was upgraded to SUV for same price; since gas prices are so cheap, and I wasn't driving far, was happy to have more space. The price for the car was very good. Only thing that keeps this from 5 stars is that Payless slipped "roadside assistance" onto my rental, which I didn't want. This added $5/day, but the rate was so good to start, I can't be too mad. I will read *all* included "services" carefully before signing next time. read more

Took the chance on hotwire to rent a car from payless instead of Budget or Enterprise. Now I know why it's called Payless. They had one staff to check-in, deliver the car and check out. Stood behind a line of 2 people for over 45 minutes while the other car companies lines were moving faster and more efficient. Next time I'll splurge the extra $10 as my time is worth more. read more

I was overcharged for my rental. My receipt was one price but the actual charged that hit my bank amounted in an extra $95. I been trying to call the local office but the line was busy. I reported the incident to the corporate office and was given a case number. I was told that the matter should be resolved in 72 hours. Well it's been a week and I don't see my refund... Think twice before renting from this company. read more

Different name, same shenanigans. They quoted me a different rate once I tried to pick up my car. Luckily I had my phone with me to keep them in check or else I would've been charged about 20% more. They ended up charging me some kind of concession fee even after that mess of about $50 though. They also tried to scare me into buying gas and insurance when the gas meter was not even full. Service could also use some work. I'm giving them two stars because they are still significantly cheaper then their competitors if you want to deal with them. read more

I usually read reviews on Yelp before booking a hotel, eating at a restaurant, renting a car, etc. I'm really upset with myself for not reading reviews on Payless Car Rental prior to my reservation. I was scammed for sure!!! The gentleman at the counter was very friendly and doing his job (thank you Jefferson) however, what the company does with their service is horrendous! I booked through Priceline for $121. When I left the place I ended up paying $200+. At this point I really don't blame Payless Car Rental as they are out for $$$$$$. I blame myself for allowing them to charge me $200+ for a weekend car rental that I reserved for $121. PLEASE GO ELSE WHERE!!!! read more

If I could give this place 0 stars, I would. I found this on travelocity and was suposed to be the cheapest. They have so many hidden fees. It ended up being 450/wk for a midsize car. First, they charge an extra $15/day if you go out of the area (despite advertising "unlimited milage'). Second, they don't give you directions from the airport, so you are driving around trying to find the place and are forced to use their short term parking option which is $25. Third, they are located way far away at an offsite hotel, and that isn't even specified, so you waste your time trying to find it an then you're trapped and can't use another car company. So much for "payless!" read more

the staff at payless ewr has been very kind and helpful to me since i started doing business with them a couple of months ago! i travel from ny to pick up my cars from them and it's worth the time and expense. kim, avadawn, and cece are staff i met and they've gone out of their way to accommodate me on numerous occasions, and i'm glad i have an affordable way to travel. thanks payless! i will be there later on! read more

Customer service is horrible, in Newark and their main customer service line. the car they gave me was not very clean and The tire pressure light was on. They took the car away, pumped up the tires and I was off. Within 6 hours, the light was on again. I called the number on the contract. No answer for hours. I called the main number for Payless and was told they couldn't do anything, I had to call the local number. Next day drove an hour back to the airport where they switched out the vehicle. Everyone, 3 employees at the counter, could really care less, I felt like I was truly bothering them. When I asked why no one answered the phone, I was told that line hadn't worked for over a week and they had no idea when it would be fixed. Drove away and crossed my fingers nothing else would go wrong. read more

As the name says, you pay a bit less at Payless, but you get sooo much less! Their business model is to get high-mileage, often problem plagued vehicles from parent company Budget and foist them off on the public for a few bucks less than the going rate. In my case, the first car, a Hyundai, had an astounding 35,000 miles on it (when was the last time you rented a car with 35,000 miles on it?) and the differential sounded like a blender that was having trouble grinding walnuts. Returned it the next day, which meant a slog back to EWR (they have only one location in NJ). Next car was a Ford Fusion with 25,000 miles on it; better, slightly, but terrible hesitation problems and plenty of engine noise. This time I put up with it, but was honestly unsure whether we'd make it back to the airport. Somehow we made it dropping off the car and putting the experience behind us. Next time, I'll pay more. read more

This Payless Car rental are crooks. They sneaked in car insurance when we didn't request it. We had already booked online and when we got there the agent said she received it at half the cost. Then the rude sneaky agent put car insurance. They are are awful. Highly don't recommend. read more

Why I do not see zero star or anything in minus??? I reserved car online couple weeks before pick up with this guys and was excited to get in little time like 10 mins max like other reputed companies but it was all dreamed out. As soon as i went to their desk at 8am the lady(forgot the name) was very rude and think like she the queen. She was doing something in computer may be copying homework from someone thats what it comes to my mind cz she didnt even look like she can do her own work. She asked me to wait i said OK thats fine and the wait was nothing but 15 -20 mins I was pissed off. Then i cant hold my anger and asked how long it takes she didnt even replied. Now I was about to call Customer Care and was complaining about her behavior with customers. This is not the end of the story. As some of my friends who already gone through I fall in the same category, YES! I had Premium rental insurance from Amex which includes CDW\LDW wit AEI and AES which i think she wasnt aware of or trying to be smart and was yelling at i said lady cool down im not here to listen your filthy words. I decline in the contract and she didnt even look into contract first of all then i went out and see the car was came from junk yard so i though i didnt paid for this so i went in to cancel my reservation. she was ignoring what i was saying but as soon as i called customer care and asked who the lady is working at this place should learn some manners how to talk to customers and then miracle happens and she asked what'd i want, HUH ? This is how you learn the lesson miss universe?? At the end i stepped to reputed company in the same row and guess what I saved almost $30 compared to Payless as well as got a JEEP on my very first request without any extra bucks!! Guys, I would recommend to get car from other companies not sure whether you will have to pay extra or less if lucky like me. read more

Giving this company a one is more than what it's worth. Horrible company particularly the one in the airport. Will try to get your money any way they can. Lacks professionalism. Go to one of the more reputable companies. National and enterprise fair much better. read more

HORRIBLE. This place is not easy to get to; it's in the same building as Budget but there is no sign to get there. Then we get there and they tell my mother that her reservation was for 7am which was a total lie. They gave her car away and offered an SUV which was more money and we did not take it. He was not helpful or apologetic when they screwed up. I would not recommend this place at all. read more

We rented a full size car, and got a tiny Hyundai that barely fit 4 people. They also charge us extra $20 for a surcharge charge, which was not quoted on the reservation. Then when we left a pair of sunglasses on the return car, they said they found them and will put in lost & found, WHICH THEY NEVER DID. in result, they LOST our sunglases, although we called and confirmed that they had retrieved the item from the car 15 minutes after the car was returned, and again the next morning to get their mailing address. The manager said that he did not have the sunglasses. And the people who confirmed with us that they found the sunglasses had been laid off and that they might have taken the item with them. So, Payless car rental tolerate their employees to steal customer's stuffs??? It seems like they offer a lower rate, compare to other car rental company, which is REALLY NOT, since they charge different kind of fees, and the car is not really a full size. Then their people steal customer's stuffs, which is NOT right. we left stuffs on our returned car before, but never we had gone to so much trouble to retrieve them and LOST them, like this. THIS HAD BEEN A TERRIBLE EXPERIENCE & WE would NEVER DO BUSINESSS WITH THEM AGAIN read more

HORRIBLE! Nasty ladies on Valentine's Day, didn't want to rent us a car because they were too busy texting! Too put out to check, then when they did wanted $600 for three days, more expensive than any other. BEWARE! Go to Dollar next door and ask for Alam. Great guy, really saved us! $200 (3 days) read more

i have rented a car from payless recently. rental agreement number:560250854 i got charged additionally $14.87 for the gas even after returning by key drop with full tank of gas. after my question, they are arguing that i didn't return it with full tank. they charged me $6.99 per gallon in NJ. how can they expect me to save the receipt to show them that i filled gas. I did not even complain about the breaks which was not good after 50 mph. the location is 550 Rt 1 North Edison, NJ, 08817. I realized that ENTERPRISE gives far better service than payless/AVIS/budget. i would never rent from these guys again. read more

Absolute GARBAGE!! Never again! More than happy to share the dialogue on this one... Customer service: Guest states that he reserved a vehicle for 13 days, however the vehicle had the sticker xpired, and he had to returned. He states that he only had the vehicle for 1 day and he was charge for $193.65. Guest is requesting a refund. Customer Response: Thank you for the response. However it is not my problem that the company issued a vehicle for a reservation in which the plates would expire dueing the reservation period. There is no clause in the agreement that states that i shall be charged for a minimum amount based on type of purchase, especially if the registration of the vehicle is in question during a customers rental period. I have no problem paying for 1 days rental after discovering this discrepancy however i will not pay 40% of a 2 week rental for this. Request a correction to my bill or your managers email. Furthermore, no one ever answered the listed to the Newark Corporate (973-242-2124) when I called several times for 6 hours. I feel that when Payless wanted to give me a back up car (black Hyundai Accent) that we already turned down because an employee left the back passenger window open during a car wash and soaked the back seat is obsurd. Very unfortunate that Payless has so limited locations for exchange. I am looking forward to your response. I did not drive an 2 hours out of my way to turn the vehicle back in for nothing. I am requesting to be only charged the daily rate and be refunded $100.22. Thank you. Hope you all learn from this. And since the rental was from their "corporate" in Newark there was no ability to change cars at a budget or anywhere else. Enjoy! Happy Driving. read more

My husband and I rented a payless car through Southwest last summer and we have just finished hassling with them without getting any satisfaction. We turned in our car early one day, left thinking everything was okay and when we got the credit card charge were dismayed to see that they had added additional charges to the tune of a couple hundred bucks to our bill. I'm the driver in our family due to my husband being uncomfortable sitting in any one position for a long time but they checked a box that added a second driver (added fees), also they checked all the added insurance boxes (wouldn't we have had to initial them?) evidently they were kind enough to initial them all for us. Long story short, we tried to dispute the fees and they wouldn't even talk to us. VERY DISAPPONTING! We will never deal with them again! read more

I wish I saw the reviews before renting a car from Payless. I booked the car through Rentalcars.com. When I picked up the car, the agent took advantage that I was in a hurry and had children with me so I did not notice the $100 insurance charge on my bill. I also asked for XM radio which was supposed to be $8 a day. When I returned the car, I was charged over $150 (which included $41 for the XM for 3 days!! (8 x 3=24)) more than I should have paid. After an argument, the agent took the charges off but I was still billed over $50 in unexplained fees and taxes. Moreover, my daughter forgot her phone in the car and it "disappeared"; the icing on the cake. DO NOT RENT FROM THEM. The worst. read more

The worst experience the Service Rep ? withheld important information and prevented picking up a car at all - We got the distinct impression that the whole episode was premeditated- I spoke to her hours before the pick up and asked about being a few minutes late - she pulled up the reservation to check - she covered herself ? by saying that if we were later than 10 minutes there may not be any cars at all. This is when she neglected to tell me important documents were necessary to rent a vehicle, because we were renting from NYC, we are residents there. I was never informed of this need for such documentation, and wasted $50.00 on ticket for a shuttle . These people are service oriented , in fact she derived pleasure from screwing us out of a car . What a piece of shit, ) stars read more

AVOID PAYLESS!!!! They don't have enough cars and you have to wait for someone to drop off whatever type of car that you will then drive. I reserved a compact and was given a minivan. The staff gives you an attitude and tells you there's nothing he/she can do. Not helpful at all. Also, if you have a reservation but is not prepaid they don't feel the need to honor any of the agreements. It's seriously ridiculous. Do yourself a favor an rent you car with a serious brand, not this joke. read more

Where do I start. My initial visit was pleasant. The staff was polite & told me the car rental was $30 a day plus insurance. Cool. Upon return was a whole different experience. They never answered the phone when I called while I had the car. & I called several times. When I came to check out my bill was ridiculous. Come find out not only did they say they didn't take any other insurance there's was $30 a damn day. Then the fricken airport fees. That crap was over $400. They charged me a damn MV fee & a transportation fee.. Like wtf. My bill was over $900 & I was completely out ragged. Instead of making me feel better the 1 rep laughed & the Mgr told me they didn't have to explain the airport fees to me. Needless to say I'm fighting this bill & I would never rent from the airport or this horrible place again.. read more