Red Flags , I wish I could rate 0.I rented a car on 05/20/2026 for 3 days until Saturday. Front…read moredesk told me that office will be closed at 1:00 pm , we have drop box if you come to drop off the car after 1:00 pm. I dropped off the car Saturday @ 1:15 pm and due to Memorial Day weekend office was closed until Monday. They charge until Tuesday. It's weird. When I called to office they never responded properly and never refunded for the 3 days. I recommend never rent the car at this place.

we had a car for two weeks last time, and once again, Nicole and the rest of the staff were…read moreamazing! The car was terrific, and they were extremely kind, professional and accommodating to our needs.

Stay away from this business…read more -Insurance company sent me here for a car after I got rear ended. -They claimed they didn't have a car. -They tried getting me to take a bigger car and pay the difference out of pocket. -Trying to make money from the insurance company and myself. -When I said no the guy asked if the accident was my fault. I left after that. -Progressive upgraded the car and asked me to try again. I called next day to see if they had the car. -Same guy. No car. Said he'll call me back once a car becomes available. Never called. That explains their low star ratings

It doesn't SAY the name of your cars ! Can't be bothered !…read moreHow do you show pictures with no information...I was looking tô rent a nissan Rogue.

Hertz let me reserve cars they didn't have, then threatened me with $160 in "no show" fees for…read morevehicles that were never available. Full Review: Hertz let me make reservations for vehicles that were not even available. For the first reservation, I was told I'd be put on standby, so I booked a smaller vehicle instead. Nobody called to say it wasn't available, so I went to the location--only to be told again I'd be put on standby for the second vehicle. After leaving, I got a call from Hertz saying I'd be charged an $80 "no show fee" for each reservation ($160 total) if I didn't cancel. I called Hertz and was told I had to cancel through the third party I booked with. I did that, then called Hertz back, only to be told I still had to contact corporate to avoid being charged. When I called corporate, I waited 45 minutes just to be told they didn't even see my reservation and couldn't help me. The only helpful person throughout this entire process was the desk agent at the Hertz location. Everyone else seemed more interested in passing me off than resolving the issue. Instead of trying to earn my business, Hertz wasted my time, gave me the runaround, and threatened me with fees for cars they never even had available.

I'm not a big review guy, but man, Brett was awesome…read more Not too often you find people like him! Customer service was phenomenal!

I booked a car rental for a trip to Canada in December of 2022. First the people at the desk don't…read moreadd the right insurance and I have to drive back 30 mins to add it in person because they don't take cards over the phone... fine my mistake. The car is also dirty. scuffs on the ceiling, dirt in between the seat... but its a cheap company so I roll with it. The most annoying part is when I get back from the trip and see I was double charged for highway tolls when I specifically put my EZ-Pass up and made put their EZ pass in the correct, unable position. It took 2 months to get my money back and the only reason why (I belive) I got it back is because I threatened to sue; they did not answer my emails/calls previously to that message. I UNDERSTAND PAYLESS IS CHEAP, BUT IT IS A SCAM. YOU GET WHAT YOU PAY FOR I GUESS.

Terrible service when I picked up the car at Newark airport. Agent spoke to us like she was doing…read moreus a huge favor. Didn't give us any details on the car she was giving us, and wanted to just get it over with. The car (GMC SUV) had already done about 35K miles but made a really loud sound at speeds higher than 40mph. We had to blast the music in the car to drown out the sound. Agent at return (Richmond airport) was courteous but of course he turned out to be a crook. He was all smiles and handed the receipt saying I would not be charged anything additional. When I got home I realized he charged an additional $3.99 for fuel even though I had filled up to full just before i returned the car at the airport (the gas station is at the airport). The fuel charge was calculated on the basis of a difference between 15.6 - 15.2!!! It is quite unbelievable the lengths this company will go to make an extra buck. Since it's $4 I will not be fighting this out. But rest assured I will never rent a car from you again and will make sure I spread the word about your terrible service.

I had a very frustrating experience at the Budget location on Wood Avenue in Edison…read more I made a reservation in advance through Budget's official website and called ahead to verify that my driver's license would be accepted. I provided all required information upfront and was told everything was fine. However, when I arrived for pickup, I was denied the rental due to a "location-specific policy" regarding probationary licenses. This policy was never disclosed to me during booking or in my prior call with customer service. I was assisted by Sam at the counter and later spoke with the manager, Bobby Sabharwal. While I understand that policies may vary by location, the way this situation was handled was disappointing. When I asked for clarification or simple written documentation explaining the denial (so I could report back to my company), I was repeatedly interrupted and told to "have legal follow up," without being provided any immediate documentation or support. There was little effort to listen or offer a solution in real time. As a result, I was left without a vehicle after traveling to the location for a time-sensitive, work-related obligation. To be clear: I verified eligibility before booking I showed up with all required documentation I was still denied service due to a policy that was never communicated This reflects a breakdown between corporate booking and franchise-level policies, and unfortunately, the burden fell entirely on me as the customer. I recommend that anyone booking here: Call the specific location directly Ask detailed questions about license requirements Get confirmation in writing if possible There needs to be better transparency and basic customer care in situations like this. No one should be left stranded after doing everything correctly on their end.

I could not be happier with the service that I received from this Avis rental car office I had…read moredriven up from Florida and I returned the car here on Wood Avenue. I felt I was so blessed to have found a car through Avis in Orlando when I returned the car kindness compassion I was so happy they were so kind I'm so blessed to have this company in my area where I live thank you again.

Wow, easily one of the worst customer service experiences we've ever had. My wife went there for an…read moreinsurance policy inspection, and the entire experience with Edward was extremely unprofessional and uncomfortable. He asked for money on the side, supposedly to make the process go faster, and told us we would receive a receipt by email--which we never received. That alone raised serious concerns for us. To make matters worse, while we were trying to handle our business, he was busy ordering food and acting as if helping us was an inconvenience. The whole interaction felt careless, disrespectful, and completely lacking in professionalism. Zero customer service and a very questionable experience from beginning to end. Based on what we experienced, I absolutely would not recommend this place.

Went to this place to get my car inspected for an insurance policy that is no charge. Ed basicly…read moreforces you into "slip me a few bucks so things go right" tip. Horrible would never do any business here. If they let me put 0 stars......

DO NOT USE THIS COMPANY!! I had to book a round trip from central NJ to Newark airport and forgot…read morethe name of the car service we used previously. My wife was at work, so I couldn't ask her to remind me. I called MetroPark on April 3rd for a pickup on April 4th and spoke to 'Sid'. He seemed like a nice enough guy although he couldn't seem to either hear or understand what I was saying part of the time. He told me what the price would be for the pickup at our home and for the return trip, I gave him my credit card info and email and he said I would be receiving an email or text confirmation. By the morning of April 4th, I had still not received any confirmation but what I did receive was an almost $400 charge on my card from them. The agreed upon price I got on the phone was $120 each way. I called the main number back at 8:10 am on April 4th, got a different person, told them I had not received confirmation and asked why I was charged so much extra. He was rude and condescending, said it was sent and that I should check my spam email (which I had already done prior to calling), told me the extra fees were for gratuities and other expenses and added that I shouldn't book them if I can't afford it. Keep in mind that this comment comes from a semi-literate working at a taxi stand. Needless to say, I emphatically told him to cancel the service and hoped this would be the end of it. I then called my bank to give them the heads up about these charges as I would be out of the country for over a week. They explained that the charges were still pending, but I at least wanted it to be on record that I contacted them immediately. As I write this on April 13th, the charges were still on my card, so I filed a fraud complaint with my bank and the charges will be taken off. Also, we went with the car service we had previously used and they were honest, charged less, had a clean, new car and were top notch. Even our driver was a pleasure. To summarize, it is much easier to be an honest company who treats their clients with respect and good service than a vampiric parasite who tries to cheat honest people out of their money. You are only hurting yourselves in the long run through loss of business and reputation. MetroPark, are a few extra ill-gotten bucks really worth it?

Beware. Charged a 90 minute wait fee at Metropark because my daughter was late. I notified the…read moredriver by text 2 hour 45 minutes that the train was delayed. Driver said thanks and keep them posted. I notified them 3 more times by text and talked to the driver on the phone and he said not to worry, keep him posted. So I did. He said he was at a party, no problem. Never did he tell me I was being charged from the original time. I believed that because I gave over 2.5 hours notice, I wouldn't be charged. I paid $193 for the trip from Metropark to Rumson. They billed me an extra $180 the next day. When I questioned Sid, he was extremely rude. He sent an email threatening to sue me if I write a bad review. The below email was sent at 1:51 pm on 11/30/2023: Megan Ferber , The charge is in line with company policy and terms and service, Please read the company policy and it was emailed to you in your confirmation as well. Secondly, We are making this a legal notification , if you chargeback this charge you will incur all cost associated with it. Meaning and not limited to Loss of business , You claimed that you will defame the business all over the internet. If such of what you described happens , We will personally challenge you legally ! for loss of business, Loss of Time, defamation and hours involved to rectify. Furthermore, the part that describe this charge that your trip incurred is highlighted for your convenience. Thank You,