My Family Rented a van from them while on vacation. When the van was rented on line we paid 520.00 got to the place had to pay 100.00 more no problem.The guy explained that was the final cost .7 days later after the vacation An returning the van a total of 1120.00 was charged an No One could explain . Talk to several people An nothing two guys behind the counter put there head down an didn't try to help!!! Please don't Go There . The only reason they got 1 star because I needed to put something . We went to NU car rental in this building . read more

If half a Star was available they would get it. The great deal to get you in is a scam. Would not honor current insurance, must purchase theirs. Next wanted $40 a day for toll pass, another scam. The initial quote was $131. By the time we filed paperwork it was going to be over $800. Total scam. Refused vehicle inspection of vehicle was a joke, any little scratch would have been charged and accident. Run , Run, Run do not use this company. read more

the signage give the impression you can wait in the Budget line or the Avis line. I googled it, all three are owned by the same company. After waiting in line at Avis for 45 minutes. The Avis agent made me go wait another 45 minutes in the Budget line. Very frustrating & unprofessional. read more

Payless Car Rental - no signage - Car Rental Near Me - Orlando, Florida

Rental counters at Orlando airport are un manned. The signs posted are inaccurate. Customer service was unhelpful, unknowable and could only offer to cancel my reservation. I spent $200 more on a last minute rental and was at the airport for an additional 3 hours. Payless is hands down the worst car rental company I've ever encountered. read more

Upcharges are crazy and they are not very transparent. They refused to refund my security deposit until i called them multiple times and they only returned half of it. Go with a different car rental service. read more

They really get no stars. I'm upset with the up charges. Apparently I was charged $7.99 for gas upon return, since apparently when I pick the car up the gas tank was at a 28.0 (full tank) and when I dropped it back it was at a 27.2 (full tank). I fueled the tank up about a mile from the airport but still get charged for fuel. read more

PARENTS TRAVELING WITH SMALL KIDS- AVOID AT ALL COATS! Had miserable experience with them. Piss poor customer service. Waited in line for 20 minutes, and the cashier said he was closing and everyone would need to go to the desk at the next terminal. It was 3:50pm on a Wednesday. there was absolutely no signage about the desk closing at 4pm, the lines were open, and there were several people in line. My husband had to go to the otherside of the airport to wait in line for another half hour while my two toddlers were melting down. The garage was on the other side so trying to meet up after we finally got the car was a nightmare took us over an hour to try to meet back up. When I asked the customer service agent why that was acceptable procedure, he shrugged. read more

I was in line for my reservation for for a full 2 hours, with only six people ahead of me. My reservation was for an economy car, I was given a Mid Sized vehicle with very tinted windows. I advised the attendant that this was not what I reserved. She was very dismissive and unhelpful. I was in town for a FEMA deployment and I was stuck with an over priced over sized car. This was my fist and now last experience with Payless. read more

If I could give 0 stars I would. Found a bunch of ants and a roach in the car after we came back from breakfast. Absolutely disgusting.

Well, unlike my usual checking yelp diligently before using a new business this time I did not because normally for rental cars I don't worry about that sort of thing. Well from now on I will look carefully. My issue is the hard up sell with you even after you tell them that you don't want any of the coverages that you're declining and that you will be responsible for all of the charges if anything were to happen. Then they print out the receipt and it has a four dollar per day roadside assistance coverage which they didn't ask you about and you didn't ask for either. They took it off and gave me a new one now it was $.60 higher then the estimate but I'm gonna let that one go because I wanted to get out of there. Get to the car and it looks pretty good from the outside - couple of small scratches they probably wouldn't even have noticed but I took pictures of them, wrote it down and then took a picture of the form where I wrote it all. Now comes the gross part - get into the car and there are crumbs everywhere, the center counsel is filthy, and the back window is all smeared up. Like the last person dropped it off and all they did was turn around and bring it over to the spot after filling it with gas. So I wasn't going to let them get away with that - went back to the office asked them to clean it up and they did in five minutes. Now for all the folks that complain about the insurance and the charges - this is how these people make their money, you have to be prepared for that at every turn for rental cars. The difference between these guys and the big guys is when you go to the big guys and you tell them you're declining everything they don't try to upsell you anymore, but these guys still try. So, bottom line if the car had not been dirty I would've given these folks three stars but the dirty car knocked them down to two. Also if the counter agent hadn't been so sassy - asking me what kind of car I drove at home and stuff like that which is none of his business, I might've even given them four stars if the car had been dirty. So if you're not up for putting up with all this BS and sticking up for yourself - do not rent from these people. read more

Payless Car Rental - Filthy center console on rental car - Car Rental Near Me - Orlando, Florida

I don't know who's in charge of cleaning the cars but someone just let one go by. The inside was so dirty cut marks all over the dash above glove box finger nail polish on passenger side dash. And on the steering wheel horn area.Rubber around door was coming off. Rubber around trunk was cut and was falling off. Just remember the name "PAYLESS" you will get the the name. LESS. The counter person Bella I believe was her name was very helpful. She told me that the insurance that's offered when getting the car online is worthless. She told me to call and cancel and get a refund. read more

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Beyond frustrated with Payless I waited in line for 2 hours and 21 minutes. I am then given keys to a piece of crap car while others drive away in beautiful cars. I was horrified when I saw the car and did not want it but also did not want to wait another 2 plus hours I tried to reach Payless for 9 days with no success. I paid $656.95 and Payless is offering me a 1 day rental as compensation for the embarrassment I had to endure. Oh and to boot they only had 2 people working there. My advice to you rent from someone else. read more

horrible service.. The shuttle is no where to be found, and after calling they said they don't know where they are! Then also saying they have no cars avalible even though I got a reservation and want us to pay an extra $200!!! Rude costumer service also. read more

Mark at Payless was fantastic. He was honest and make the process painless. If you are a local person needing a short term rental this is the best place to go in Orlando. Do not waste your time with any of the other cheap companies that provide so called, good deals. They will lie, scam and waste your time. Just call Mark at Payless and he will give you the best deal in town with no wasted time or any hassles! read more

DON'T DON'T DON'T rent EVER at payless car rental !!! We got a car that had a broken exhaust. It smelled like a smoker car. It was dirty AF We did not complain, because we usually don't complain easily. BUT now I got a bill for 450,00 Dollar for cleaning, because there was a little bit of dirt on the floormats. This is ridiculous. NEVER EVER I will EVER rent a car from Payless and no one should do !!!!! read more

The shuttle bus pick up never arrived and I was forced to pay extra for an Uber. There was a long line with angry customers. The AC was not working in the office as we waited. Was pretty much forced to pay liability per day extra fees. I have waived this in other car rentals. At least the offered the car upgrade. That is why I'm giving 2 stars. Next time I will have less hassle at hertz or Avis read more

Never rent from Payless. Unexplained up-charges that ended up costing me double the rate Ibooked return of phone calls when we questioned the final bill, they cold not explain the charges and immediately sent it to a collection agency. read more

You get what you pay for. I was 2nd in line and "Ms. Hannah" told me I needed to go to the other terminal because it was time for her to go on break. Yes, seriously. Already in line, 2nd person, nobody behind me. I laughed and said she had to be kidding. Nope. She refused to serve me and told me to walk to the other terminal. In Orlando. Those of you that have been to Orlando's airport know how completely insane this is. Walked to the other terminal. Nobody there. Called customer service and they said they have no way of contacting service agents and that I "should just wait. Someone will come eventually." 10 minutes later, someone did. He was nice at least and offered an upgrade. The upgrade has a loose spare tire in the trunk and was not vacuumed. But hey, gas was full. I'm getting what I paid for. Never again. Ms. Hannah needs to find another job. read more

I am so thankful for Jennifer and Jaime who helped me several months ago at the DFW airport in Dallas, Texas! You both were so amazing, kind, and professional! I was stranded and you both helped me to get a rental car at a decent price at the last minute! It's taken me months to finally write the review and say thanks but you're both appreciated! read more

Very bad treatment. In the future I will not rent. My story is that i rented a car, and after a month, the amount of 400 dollars was deducted for no reason, and they do not have a customer service email. I advise you not to use a Visa card with them unfortunately not eligible. It's was in airport was Chicago 10/0 read more

Payless Car Rental - Logo - Car Rental Near Me - Orlando, Florida

I booked a rental car through Payless on Orbitz when I booked a hotel/flight package. The price was unbeatable at less than $10/day. I also had the option to purchase low-cost collision insurance that covers up to $40,000 through Access America, which I did. So after taxes, fees and insurance, the rental was just under $200 for 8 days. Before I start on my rant, I'd like to say that the shuttle drivers are the only good thing about this place. They are polite, friendly and fairly efficient. I feel sorry for them and urge them to find alternative employment where they can be appreciated as everybody else at the company is either a bitch, asshole or invalid. I arrived at this place in the middle of NOWHERE at 1:30am as my flight was late getting in. I just wanted to get in and out. I declined their $15/day insurance since I already had my own. They told me that this would result in a $350 hold on my credit card. I wasn't happy about that but wasn't in the mood to argue. I told them I'm covered up to $40,000 and they replied: "Well, if anything happens, we don't deal with your insurance, we'll charge your credit card." I found this pretty comical and inquired, "If the car gets stolen you charge the purchase price of the car to my Visa?" to which she replied, "That's correct, ma'am." So I said, "Yeah, that's a chargeback waiting to happen." Anyway, the chick told me that the hold would be removed within 72 hours after the car was returned. Meanwhile, I overheard the other chick tell another customer it would take up to 4 weeks. So, just my luck, a few days into the rental, some jackass smashed into my car while it was in a parking lot and broke the tail light. I called the insurance company immediately and tried to explain Payless' policies to them. They were confused to say the least. I returned the car to Payless and picked up a new car. I was told that they would get in touch with me when they found out what the repair costs would be. This was on a Monday. It's now Friday and I am leaving Florida. I called the chick who was supposed to give me the information NUMEROUS times and she hasn't called me back at all. I've left message after message because I wanted to sort this crap out before I returned to New York. But, no. Incompetent bitch can't pick up the goddamn phone. And nobody in the whole place knows how to get in touch with her. Go figure. I know that this is going to turn into a HUGE headache and I'm urging anybody thinking about renting from this place because it's a few bucks cheaper than the airport alternatives, DO NOT! read more

Payless Car Rental - Car Rental Near Me - Orlando, Florida

Just don't go here!!!!!! 1st it's not even at the airport 2nd the line inside takes FOREVER 3rd they will try to make you upgrade 4th THEY LIE I reserved a Mazda 3 and they are telling me it's a mid-sized car when it is a compact !!! Our bags don't even fit with out the seat down. Then they will ask u to upgrade ( to a mid sized car at $20 per day I looked for the best deal I got what I paid for. There's a reason every other place was a little more money. Spend the extra and save the headache Disgusting and shady. Will not recommend Will NEVER go back read more

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This is one of those place where you get what you pay for. This is simply the cheapest rental car agency you will find at/near the Orlando Airport. They were over $90 cheaper than any other rental car agency. HOWEVER, service is poor and the cars are really filthy. When I declined their insurance the service representative completely changed his attitude, like I wasn't even worth his time. If your looking to save a dime, this place is for you, just be prepared for lack of service. read more

Typically, Payless Car Rental will appear as the cheapest car rental available when you look up deals on Orbitz.com for Orlando. Naturally, we all look for the best deals available so we would have more ca$h to spend at Disney World. Experience is key in dealing with these guys (I should know, I have rented cars maybe close to a 60 times in different places so far). Apparently, the staff is required to pressure you into buying their insurance or upselling you on a "better" car that you don't really need. When you book on Orbitz, you can buy the third party insurance for about $9 per day versus their more expensive option at the counter. They will tell you that any insurance you buy that is not theirs won't cover this charge and that charge, scaring you into buying. They will ask you to sign their bullcrap affidavit for damages and in addition put a $300 authorization hold on your credit card if you don't buy their insurance. The sneaky part too is that the actual damage inspection diagram is part of that form too. Make sure you check around the car for damage and put that on the affidavit so that you are covered. You are saving money for the extra hassle and if you are getting an economy car, be prepared to hand crank your windows and manually lock your doors. Renter beware. read more

Payless Car Rental - Car Rental Near Me - Orlando, Florida

Worst customer service ever!! I don't know how this place is in business. I booked our rental online and received rate confirmation and all, but apparently they do not honor that when you arrive. When we go there they had us at whole different rate per day. When trying to get an explanation as of why the lady at the desk actually answered her cell phone and walked away!! When I asked for a manager she turned in her chair and yelled for someone that never even made an appearance. Needless to say we got back on the bus and went back to the airport to find another car. While on the bus there was also another family who was leaving without a car because of the service. read more

To sum it up in one concise statement: poor customer service, dirty car, fraudulent billing. Need I say more? I rented a car from Payless (Avis-Budget) during a family reunion from the Knoxville, TN airport. The car wasn't the cleanest and the non-smoking car smelled faintly of smoke. Figured what should we expect from a discount car rental company? We drove limited miles and filled the tank right before we returned the car in the pre-office hours at the airport before our flight, following their pre-hours key drop off policy. Here comes the weird. We dropped off the car in the middle of March. Payless says they checked in the car in the middle of April! A full 29 days later! Payless wants to bill me $75 for cleaning animal hair. I did not travel with or have any animals in the car. My daughter rode in the back and also agrees there was no hair when she rode there. I responded to their letter hoping to clear up what I was sure was a mistake. In reply, they sent photos which don't look like anything we left in the car and may not have been the same vehicle! They refused to address any of my concerns including the excessive amount of time since the contract ended and the check in of the car. They did not answer my concern that the car was used by others in the month between my drop off and the inspection. The "customer service" representative has decided to ignore all logic and I have had to resort to a VISA card stop payment to resolve the issue. It is a shame. For the cost of less than one day's car rental, Payless is willing to continue this fraud. If I could I would present them with negative stars. I am sure that, rather than respond to my rating, they will do their best to remove my review. read more

Here are what's good: Shuttle drivers are courteous. Check! Rental car was new-ish, clean enough, and no over damage. Check! Rental location had air condition. Check! Low daily rental fee. Check! Quick check out - attendant comes, looks at the car, looks at mileage, prints out a receipt right there. Check! Here are what's bad: Long time to actually get through the rental process, even with a reservation. (I was 2nd in line, took an hour) Tried to upsell me on insurance several times after I declined because I am already covered with excellent auto insurance. Does not include Sunpass in the rental agreement - I will have to wait for a separate bill to arrive 2 weeks later. Final receipt full of upcharges: "10%" local fee - actually, it worked out to +35% ($10.68 on a $48 rental) read more

Note: as previous reviews said, this location is not IN the airport and you need to catch a shuttle to the rental. Honestly, this isn't a huge deal and the shuttle was pretty quick. The drivers we had were both extremely nice. The guys working the counter were a little douchey. When my husband came to the counter to rent the midsize we had reserved, they snarkily told him that there was no way we were going to fit a stroller and our suitcases inside the Kia Soul they were giving us. Listen here, a-holes. We're from Chicago, we ourselves owned an even smaller car, we know what we're doing. They were a little sarcastic and jerky, expecting us to walk back in and confess we needed an upgrade. Wrong. We drove away all smiles. Thanks for your professional car rental guy opinion, we're good on our own. We got a great deal though, only $130 for a week. Can't beat that price. read more

My mistake for going here in the first place, but it was one of the cheapest and nearest for off-airport choices. The staff is inadequate for the long lines of customers and the place is quite dirty. What happened to me was quite a bit worse and is a good example of their incompetence and poor customer care. I reserved an economy (Ford Fiesta) car, but was given the keys to a mid-size car on 7/24. We were in a hurry, so didn't notice. Nothing was said at the desk about it. So, I figured it out a few days later 1.5 hours away and waited another few days (nine total) until we were headed to an attraction in Orlando. I described the mistake they made at the desk and complained about the mid-size charge, as opposed to the economy-class charge, for those nine days and it was not a trivial amount. The guy at the desk apologizes, states that he will apply a refund for the difference, and gives me a different mid-grade at no extra charge for the remaining five days. He asks me to call the manager (but doesn't give me his name) if there are any problems. That's not what really happened. So, I wait until I return to Colorado on 8/4 and check my next credit card statement. No refund. I make three calls to their HQ over the following three weeks, am given a case number, and promised an email describing the resolution. I asked for the phone number of the manager in the Orlando office, but they won't give it to me. No email, no refund, no further communication. In the final call, I was told that I was provided a two-class upgrade so that was my compensation. Well, that may be true but not only did I not ask for it but I didn't need it. I will never go to this rental business again, in any state. read more

If all you care about is the cheapest price, then you can't beat Payless. They were at least $100 cheaper for a week rental than anywhere else. I got a Hyundai Sonata which was a very nice car. So for the cheaper price, you do have to deal with some issues. The lot is off the airport so you have to take a shuttle. The line at the rental office was very long. It seemed most agents were busy pushing upgrades such as insurance. And they charge extra for more than 1 driver. I'd say it added about an hour to my trip on the front end. On the return, check-in was easy as they do it right at the car like Avis does. But there was only one shuttle bus. We missed it and had to wait another 15 minutes for it to return. Again, more waiting. The place next store had a constant arrival of shuttle vans. Another bad thing is they open at 6am so make sure your flight is no earlier than 8:30 or 9. You'll never make an 8am flight if security is backed up. So, to save some good bucks, you do have to put up with a lot more waiting. I'd say it's worth a bit more money to save some time and headaches. read more

What can I say? I was pissed I prepaid for a car rental here. I read the negative reviews here. I was texting everyone about how worried I was renting from here. After prepaying It was too late to cancel. I walked in ready to wait 1 hour and be forced to pay for something I not want or be tricked into signing up for roadside assistance. I had my guard up and even then I was concerned I was going to miss something and pay big. Yes my agent asked me 3 times to upgrade and to prepay for gas. And he asked 2 times for insurance. That was it. When I got my car I saw some scratches and had to come back and have them write it down. I took pictures with my phone. (All pics are date and time coded ). So I was confident all was ok. What was not talked about was the toll fees. There is an on and off switch on the actual sun pass hooked on to the front windshield. Mine was on when I entered to pay toll and I was then forced to not pay but use the pass. Apparently there is A 2.99 fee per day plus toll usage. I only used it for 3 tolls on the same day. So I expect a bill for 6.00 soon. It was not on my checkout bill. I have rented many cars before and the pushing of the unneeded add on's is normal. Maybe a little more aggressive here. I now have bad credit and use a debit card and I was worried I was not going to get a car. However all went smooth and they put a "hold" of 200.00 on your debit card. No fear Wells Fargo releases hold after 2 days if not actual put through. So in turn there is no hold that I was able to see. I still had that money to spend. They say debit cards are 350.00 hold. But I never asked nor drew any suspicions about me or my form of payment. After being so concerned about my upcoming rental at Payless it turned out to be no big deal. My fellow Yelpers duped me into being a nervous wreck. Walk in and say no - no - no - no no no thanks. And check where you sign and take pictures. No worries here! read more

Payless Car Rental - The line moved pretty quick - Car Rental Near Me - Orlando, Florida

I am on a trip with my family in Florida, and have had the worst experience with Payless rental cars. I have rented on numerous occasions but this was a first with Payless. I started with taking over an hour at the rental counter to get through the line. Within 24 hours of getting the vehicle, it would not start. Roadside assistance was reasonably helpful but needed to connect to customer service because they wanted to charge us extra to have someone come jump us. The first time he called them the call was dropped. The second phone call roadside assistance was arguing with customer service to see who was going to help me. Then the call was dropped. The third phone call roadside assistance tried to contact the local Payless to see if they had a car available, but no one would answer at that location. His best solution was for us to get the car jumped and drive back to the airport to exchange the car. Essentially we were left to figure it out on our own 0/10 read more

Made a reservation online due to a last min family emergency. My credit card didn't arrive yet and we had a problem during check in due to not having a credit card for the deposit hold. The representative worked with us and gave me all the options possible to help us. He even held the car we wanted while we waited for another driver to bring a credit card so we could rent the car. The service was wonderful despite all the bad reviews I've read. The car I had was clean and the price you couldn't beat it... read more

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I rented a car for 4 days at $639.50. Once I dropped the car back the receipt said $1116.00. There was multiple charges for 11.11% with no explanation. I did realize the lady at the counter rented the car for only 3 days, not the 4 days as we discussed. I should have checked the paperwork before I left, but that does not justify the $400 in extra charges. read more

I'm a little fuzzy on the exact time of the first call to Payless that morning, but believe it was shortly after 8:00 AM. I had left my hotel in Minneapolis and was driving back to Chicago on Interstate 94 to return the rental car when the engine light came on along with the message "engine power reduced" and the car slowed to about 20 MPH. Thinking it unsafe to continue on the Interstate highway, I exited as soon as possible to find myself on another limited access highway, Route 10, so I quickly exited onto Warner Road, then turned onto Fish Hatchery Road and parked in the lot in front of the Minnesota Department of Natural Resources. I called for roadside help, and while I had an exact street address from the DNR sign, but not the town, I said I was just outside St Paul and described the series of route numbers, roads and the exact location as best I could, including the name (Minnesota Department of Natural Resources) and street address (Fish Hatchery Road) of the parking lot I was in. The operator said they could use my GPS data from my phone (how do they do that?), and shortly I received my first text message of a series - the string of which are detailed below: Roadside CC NAME: LNM TOWING AND RECOV ETA: 09:21AM To reach us: 612-323-8652 Message and Data Rates May Apply Reply STOP to end texts Reply HELP for help Roadside CC NAME: LNM TOWING AND NEW ETA: 10:21AM To reach us: 612-323-8652 Message and Data Rates May Apply Reply STOP to end texts Reply HELP for help I called the number given, a few times, but there was no answer. The third text message I received about 11:30AM (more than three hours so far) or so provided a website to allow me to monitor the arrival of the assistance vehicle, I assumed: Roadside CC Visit www.roadsvc.co/?id=6178991440 to monitor your roadside event. Message and Data Rates May Apply Reply STOP to end texts Reply HELP for help So when I logged on, I was surprised to find that the assistance vehicle had been dispatched to somewhere (I don't remember the town name) about 80 miles from where I was (according to Google Maps) and was headed for somewhere on Fish Hatchery Lane, not Road, in another town somewhere south and west of Minneapolis. I then called Payless and noted the location issue, and the operator was very considerate and said she would fix everything and also would notify Payless customer service to make an adjustment on the billing for the rental. So I started getting a new series of texts: Roadside CC NAME: SMITTY'S BIG TOW ETA: 12:44PM To reach us:651-955-6475 Message and Data Rates May Apply Reply STOP to end texts Reply HELP for help Roadside CC NAME: SMITTY'S BIG TOW ETA: 01:32PM To reach us:651-955-6475 Message and Data Rates May Apply Reply STOP to end texts Reply HELP for help Roadside CC NAME: SMITTY'S BIG TOW ETA: 01:32PM To reach us:651-955-6475 Message and Data Rates May Apply Reply STOP to end texts Reply HELP for help About 1:45PM I called Smitty's number and he answered and said he was on his way; I'm not sure exactly when he arrived, but after loading my car on the flatbed, he took me to the Payless facility at MSP airport in Minneapolis. I think it was just before 3:00PM (seven hours after I had left the first time) when I got a replacement car and was headed out again. This facility is very close to the entrance to Interstate 494, and I directly took the entrance ramp and headed east to resume my trip to Chicago. I could not have possibly done any damage to the tire, as there were no curbs or obstructions within sight. Except for the first mile or less, I was only on an Interstate highway at speed. Imagine my shock when only 14 miles later I had a blowout of the right rear tire. I called the service line again, and shortly received my first text message: Roadside CC NAME: STILLWATER TOWING IN ETA: 04:56PM To reach us:651-439-5744 Message and Data Rates May Apply Reply STOP to end texts Reply HELP for help I didn't want to wait two more hours, so called AAA who dispatched the same service provider, Stillwater Towing, in just 15 minutes! After AAA changed the tire, I returned to the MSP Payless location for my third car, and I left the Minneapolis facility around 5:00PM with the car that I turned in at the end of my journey - nine hours later than my planned arrival time. I was stranded in a car that would not run for almost seven hours in ten degree weather. I wrapped myself in all the clothing from my suitcase to try to stay warm - and this in a remote location on a Sunday morning with no traffic except the occasional car-carrier semi that seemed unlikely to assist me. NEVER RENT FROM THESE CROOKS!! read more

I wish there was no stars, we prepaid van, made us wait, just frustrating and condescending. Pls stay away, save your 2 dollars and go somewhere else. read more

Payless Car Rental - Worst service ever - Car Rental Near Me - Orlando, Florida

I would give 0 stars if I could. Get to the ticket counter after a long flight only to see a sign saying "closed, please go to Budget". Great.... perfect...., only thing NOT perfect is that the line for budget is at least 2 hours long. UNACCEPTABLE read more

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I originally booked my reservation through priceline and was able to get a good deal on a one day rental. I booked a Hyundai compact car which when we got to the counter, the equivalent was a beatle. We obviously did not want the beatle as it was small and seemed like it was going be a small car so we asked to upgrade for an addition $10.00 I believe. They talked about getting insurance for the car but I told them very sternly that we have insurance that will cover car rental and they did not hassle me. When I returned the car, there were cars coming in after me and they did those people first which was stupid because it could have costed us a late penalty. we were 15 minutes before the reservation ended and I double checked the bill and it did charge us for a late fee. I called in and they opened up an email to make sure it was going to be resolved. It was resolved in a timely manner and I was satisfied. They CAN be a good service to book with as long as they just act a bit happier about doing their job. read more

I rented a car from "Payless" in July 2020 and received a statement in December 2020 that I was being charged 524.00 USD for glass and calibration damages. I called and talked to a customer representatives on three occassions. They had no photos of the damages and their mileage and color of the car that I rented were different. When I turned in the car in July, no damages were noted to the car. This is a rip off scheme. I will never use PAYLESS again. I hope you will not as well. read more

Horrible customer service and the WORST car rental company I have ever dealt with. I reserved a standard car thru Priceline for $15 a day for three days. At the counter, Agent offered me an upgrade to a larger vehicle (SUV) at the same $15 a day price. He told me they wouldn't work with my private car insurance so I needed to do the $13 per day basic insurance. Total cost should have been $84 plus tax... so in the $120 range since it from the Orlando Airport. The total bill I was charged was $197! Turns out the agent charged me for the upgrade and added an additional $60 in services. Customer service refused to work with me on resolving the issue and refunding me to the rate I had been promised by the agent. Never ever using this company or its parent AVIS! read more