Losing my mother was one of the hardest experiences of my life, but Diablo Valley Cremation and…read moreFuneral Services made a difficult time much more manageable. From the very beginning, their team treated us with compassion, respect, and professionalism. Rose was especially wonderful--kind, patient, and incredibly helpful throughout the entire process. She guided me through every step with care and understanding, making sure I felt supported and never overwhelmed. The drivers who came to my home were equally professional and respectful. They handled everything with such dignity and sensitivity that it truly lifted a huge burden off my shoulders. Because of their care, I was able to focus on grieving and healing rather than worrying about the logistics. I am deeply grateful for the kindness and support I received, and I highly recommend Diablo Valley Cremation and Funeral Services to anyone in need of these services. They truly go above and beyond during life's most difficult moments.

On August 4th, my family suffered the devastating loss of my brother and trusted Diablo Valley…read moreFuneral Home to prepare him with dignity and respect. Instead, we were met with shocking negligence. The embalming was done incorrectly, and at his funeral there were flies on his body and a foul odor so strong that even masks couldn't block it. Guests were visibly uncomfortable and left questioning the care he received. Afterward, the funeral home admitted the embalmer hadn't done the job correctly and that my brother still needed more time to be prepared -- yet they never told us beforehand. This robbed us of leaving our last memory with him in peace, turning it into something even more painful and traumatic. This was more than a mistake; it was a profound failure to treat a human being with the basic dignity he deserved. Their negligence has left us still living a nightmare, deepening our grief and leaving a wound that will never fully heal.

Our family would like to sincerely thank Ouimet Brothers Concord Funeral home and especially Fehia…read moreT., the arranger, for the kindness, compassion and gentle support we received during such a difficult time. Fehia guided us with warmth, patience, and care, helping make a very emotional process feel more peaceful and manageable. One especially meaningful touch was her suggestion to display my mom's paintings on stands around the room, which created a beautiful and personal atmosphere in honor of our loved one. We also appreciated the transparency and thoughtful accommodations regarding pricing, which helped our family make respectful and affordable choices without feeling pressured. The entire staff treated our loved one with dignity and respect, and we are truly grateful for the care shown to our family throughout the process.

During the most difficult time, Ouimet has been a true blessing. From the very start, Fehia has…read morebeen kind, understanding, responsive, and thoughtful. Both her and Vicky have a calm and peaceful way about them that has really made parts of this process easier. Thank you so much, Fehia and Vicky- you have made a difference :)

We had a truly beautiful experience with Valley Memorial Park Cemetery, Funeral Home, and Reception…read moreCenter during one of the most difficult times in our lives. From the very beginning, their team was patient, compassionate, and never made us feel rushed or pressured. After a previous experience with another funeral home where everything felt urgent, this was completely different. The atmosphere here was serene, welcoming, and allowed us the space to breathe, ask questions, and make decisions with care. We genuinely felt supported every step of the way. Because of this experience, I now feel inspired to plan my own arrangements ahead of time so my family can focus on grieving and being together, rather than navigating logistics during such a painful time. I am deeply grateful for the care they provided. 10/10, and I would highly recommend them to anyone in need of compassionate and professional funeral services.

Valley Memorial was wonderfully helpful and kind when my dad passed 9 months ago with his handling,…read morecremation and everything that goes with it.. I would have highly recommend ed and given them 5 stars even then. But now, I'd give them 10 stars if I could. They were amazing as I navigated through last minute, challenging complications with my mom's remains leading up to her burial.... and they didn't even handle her or cremate her when she passed (an East Bay mortuary did). They truly went above and beyond even coming to pick up my moms remains at my home and finding a way to ensure it would arrive safely close to her burial site since I could not take her on a plane with her urn. They were kind, compassionate, professional, thorough, and go above and beyond at a time when it's really needed. Thank you Eugene, in particular!

I appreciated the professionalism and prompt support during my dads services. Planning his funeral…read morewas one of the hardest events we have ever planned. Everything was explained thoroughly in both English and Spanish. We are forever greatful for their services and thoughtful care. Brad, Tyler and Thomas were extremely patient and were very kind towards our family. The staff also supported us at the cementary. We highly recommend this mortuary for your love ones. Thank you Oak Park Hills for all your attention and compassion. If I could give you 10 stars I would.

Our family entrusted Oak Park Hills Chapel with honoring the final wishes of our loved one, based…read moreon a prearranged funeral agreement that had been in place for several years. Unfortunately, our experience was deeply disappointing and added unnecessary stress during one of the most difficult times in our lives. We were informed at the last minute that the funeral home would not be creating the memorial video as promised, leaving our family to produce it ourselves under tremendous emotional pressure. We were then told just one day before the services that the funeral programs also would not be completed, forcing our family to scramble to prepare and print them at our own expense. Most distressing of all were the concerns regarding the condition of our loved one during the viewing and funeral services. What appeared to be excessive embalming fluid leakage was upsetting to family members and took away from what should have been a dignified opportunity to say goodbye. The combination of unfulfilled services, poor communication, last-minute surprises, and the condition of our loved one made an already painful experience even more difficult. We have requested an explanation, the embalmer's information, and reimbursement for services that were not provided as agreed. Families place an enormous amount of trust in a funeral home during their most vulnerable moments. Sadly, our experience did not reflect the level of professionalism, compassion, or preparation we expected.

From the start of this very difficult time, Oakmont has been so helpful. We were recommended to…read morework with Marilu and we are sure glad that we did that. She is kind, understanding, responsive, and thoughtful. Every detail has been handled gently and with warm professionalism. We are grateful to Oakmont for guiding us through this very difficult process. Thank you, Marilu, you are a blessing :)

After losing our son to a 4 day battle with Leukemia, we purchased a boulder memorial space at…read moreOakmont based on the clear representation that it was different from a traditional grave site -- that this space was yours to personalize and decorate, with things like garden items, sculptures, and other meaningful memorial touching items . That representation mattered to us. We chose this space for a reason. It has been a huge part of our grieving process and allows us to "do" things for our son. Recently, Oakmont removed and threw away all of our items from our son's memorial space, including items that were not prohibited. These were not random decorations -- they were personal, sentimental memorial items placed with love and care over time. What makes this even worse is that Carriage Services customer service initially seemed understanding and told me they would get back to me by last week. They did not. So at this point, in addition to the distress of having meaningful items discarded, we are also being met with silence from carriage services (Oakmont apparently follows their direction?!?). Oakmont has been kind to me post throwing away my sons items but has no answers and will no longer honor the space to be used as sold. If Oakmont intended to treat these boulder spaces the same as standard grave spaces, that should have been made clear at the time of sale. It was not. These spaces were sold with the understanding that families had greater freedom to create a personal memorial. Throwing away memorial items without clear notice, while failing to follow up afterward, is deeply upsetting and unacceptable. Not so much as a phone call prior to trashing his items despite no rules against boulders having items ever employed. Families deserve honesty about what they are buying, clear rules, and basic respect. A place that was once a place of healing and peace is now a place of trauma. Apparently after calling carriage services, they are putting items on shelves - so if you have a space you may have the opportunity to retrieve your items - an opportunity we weren't given.

I went out today to put flowers on my sons grave for his birthday…read more I was pleasantly surprised to see the grounds in such beautiful shape! The grass trimmed so nice and for the first time in months green! No more piles of dirt piled around the edges of curbs, trees trimmed, everything has been cleaned up. Apparently new ownership listen and visit often. It was very refreshing to see such a change, actually just like years past. Thank you, it's beautiful!

New sign up today.. one section being leveled.. but the whole cemetery's water shut down? let's…read moresee how long this lasts...

My family has used Hull's Chapel service for both my paternal grandparents and my maternal…read moregrandfather. The people here are super nice and very helpful and caring to us. When my paternal grandparents used their services, they took care of and helped dress my grandparents for our viewing services rather well. They never bothered us but were attentive in case of our need. And when we were ready to use the furnace, they were extremely helpful and understanding for our time. Recently, we used their service again for my maternal grandfather. Everything was as I remembered (previous time was 2020), and the service and hospitality for us was great. Once again, we used the space of the chapel to hold the service for my grandfather and when it was time, the gentlemen closed the casket with sincerity and respect. Overall, I highly recommend this place for cremation services. The pricing was very fair for what we wanted for a 6 hour Open Casket Viewing and the service is top notch.

Super clutch in time of need. Super sincere and supportive. No haggling no high-pressure. No…read moremark-ups or add-ons. Other memorial chapels felt like we were negotiating to buy a used car and some of them were as expensive as a new car.

Well... not a review most want to leave but they were so helpful in such a time of need. They…read moreanswered their phone well after 9:30pm. They were informative, kind, and empathetic. They were quick to send over the paperwork need and told us 7-10 days to receive the ashes. For my mom and grandfather it was about a 5 day turnaround. The price was so much more reasonable compared to other companies. Thank you for your help in time of need

Excellent experience, professional and reasonably priced. Highly recommended. I used Alta Vista for…read moremy Mother who had been in hospice care at my home. I had been referred to Alta Vista from a friend whod used them for his brother, and my friend was very pleased.