Dustin was fantastic--professional, polite, fast, and exceptionally professional, genuinely polite, and impressively efficient--the kind of technician who clearly knows his craft inside and out. His communication was clear, his work was meticulous, and he carried himself with the kind of calm confidence that instantly puts a homeowner at ease. My system is running perfectly thanks to him. He deserves a big raise, please read more

I had a water leak on thanksgiving. I'm grateful for technician jerry who was punctual and professional. He explained pricing, warranties, and finished the job in 3 hours. I'm thankful he explained how the water heater works, how he got the new water heater up to code, and how to perform the yearly maintenance. Gracias Jerry for giving us hot water back. read more

Hello Payless co. Dustin arrived on time, look at my old water heater and advised that my 20 year old heater should be replaced. It made more sense to install new than to replace parts. The quote and Dustin's professional install went above snd beyond. His manager should be proud of his great attitude and work ethic. Totally impressed. Thank you Dustin Regards,. Armando Flores Allied Gardens read more

Payless Water Heaters - My new Gas water heater from Payless - Water Heater Installation/Repair Near Me - San Diego, California

Parts are marked up over 4000%. An $8 part is $480.00? Avoid. https://www.homedepot.com/p/White-Rodgers-24-in-Copper-Universal-Thermocouple-H06E024S1/204804217 read more

Excellent follow up. Great service. Dustin took no shortcuts and did things the right way. Most importantly, he listened to the customer and went beyond the call of duty. read more

I had an awful experience with Payless Water Heaters. They showed up three hours late to an appointment when we had no hot water, and when the technician finally arrived, he gave me a long list of excuses for why he couldn't figure out the problem. Instead of trying to fix our 8-year-old tankless water heater, he immediately recommended replacing it with a new $4,500 unit. It felt like they were more interested in making a sale than actually helping. I decided to get a second opinion from West Coast Water Heaters, who showed up on time, were professional, and fixed the issue within an hour for a few hundred dollars. The technician from Payless also had a poor attitude throughout the visit. Avoid this company--there are far more honest and reliable options out there. read more

Our water heater stopped working - and this company had great reviews. And just like others said, they don't have an answering service or voicemail on weekends, but a person! I got scheduled for same day service on a Saturday, which was great. Our technician came a few hours later, and diagnosed the problem right away. The pilot light was out, but also the electronics board was fried. We were happy that we didn't need a replacement and they didn't try to sell us on one. And even though our water heater (Bradford White) is old, they happened to have the replacement electronics kit right in the van. The price we got (including the Yelp deal) was $875, with a little under an hour of diagnosis and labor. It looks like the kit itself can be found online for about $300. We are not handy - and we appreciated that they came right away and had the part in stock. They also give a 1 year labor warranty. So I'm satisfied overall. I didn't get a quote from anyone else, so it's possible I could have gotten this repair for a few hundred less. But I liked the technician and the problem was solved within a few hours - so thank you, Payless! read more

Dustin from Payless Water Heaters was right on time and provided knowledgeable, friendly and helpful customer service. Our old water heater was removed, and a new, up to code unit installed (expansion unit added, new pan added, and new venting.) Knowing and seeing the extra effort Dustin provided (he kept us informed and updated our parts) was a quality much appreciated. Very Satisfied with service received on 11 Mar 2026 in Mira Mesa, San Diego!! read more

My water heater shut down at 8pm last night. I called Payless first thing this morning and was able to schedule an appointment for this afternoon. Jerry V. Was my technician and he was prompt (he was able to get to me early which was such a blessing), polite, knowledgeable, and gave me a quick rundown of the problem and a solution. 2.5 hours later he had replaced and upgraded my water heater. He went above and beyond and really made what would have been a terrible day much much better. He also went over how to do my yearly maintenance. 5/5 ask for Jerry if you can. They promised same day solutions and they delivered. Will definitely use them again if I ever need another water heater. Thanks for all your effort. read more

We just had a broken water heater fixed by Payless Water Heaters. They are a very professional organization and the plumber was on time and did a great job. I would highly recommend this company for a water heater repair or replacement service. read more

I began experiencing issues with my heater, no hot water. I placed a call on a Tuesday and they were able to send somebody out the next time at the proposed time. I enjoyed my experience with the Payless Water Heaters. The technician, Jerry, that came out was very knowledgeable, answered all of my questions and assisted with replacing my water heater in a very timely fashion. I would recommend this business out to anybody in need of heater assistance. read more

No non sense cost. Fast reasonable and reasonable price. I have to write more words so I am

Water heater started to leak and within a couple hours Dustin had us up and running with hot water. Would definitely recommend!

They answered the phone at night when we had a surprise leak in our hot water heater that was flooding the garage and were super helpful in talking us through dealing with the problem immediately. The next morning Jerry came right on time, gave us several options and took care of our issue quickly and with friendly service. read more

Great service from Dustin, ver friendly and helpful. Speedy response, happy with the result. Will use again

I had a great experience with Jerry V the technician. He was very helpful and got me a good deal on a new water heater. Company was easy to work with and even sent me a picture of the technician before he arrived so I would know who to expect. I would definitely recommend. read more

Called and had an appointment within the time frame we requested. We were notified with updates on the technician's arrival and he was right on time. Our old, dead water heater is upstairs on an outside deck cabinet and this was no problem for him. Installation of the new water heater went seamlessly. Very happy with everything involved!! Give them a call and you won't be disappointed![[ read more

Thankyou to Dustin B. For his great work in repairing my water heater issues. He took his time time to get it right , which I appreciate. Thankyou Dustin B. Take care , Larry Porter, poway, ca read more

I realized Friday morning that my water heater was leaking from the bottom, and Dustin was able to get out the same day and replace it expertly. Very professional! read more

Our water heater unfortunately had leaked overnight and Jerry W showed up the first thing the next morning within a 2 hour window. He was extremely helpful with addressing our concerns and answering our questions. We ended up having the water heater replaced same day and it was a seamless, full-service experience that only took a few hours, even with a minor complication with the water supply line. Thanks Jerry W! read more

Had Dustin out today he was quick and knew his stuff. Did a great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Issues with Hot Water and Water Heater. Contact the company late Thursday evening and the engineer was at the Condo by 10:00am following day and fitted a new Water Heater. Extremely Professional Service! Competitive Price too! Great Value and Prompt Service. Thanks Ezequiel read more

Payless Water Heaters - Water Heater installed by Ezequiel - Water Heater Installation/Repair Near Me - San Diego, California

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We noticed our water heater stopped working on a Thursday morning. We called Payless and that afternoon they had someone coming out to give us a quote. They had install scheduled the very next morning. Dustin and his co-worker came out and in a few short hours the job was complete. We couldn't be happier with how quick and efficient both Payless and Dustin were. Dustin showed great knowledge and expertise in getting the job done right. Thank you Dustin and Payless! read more

Woke up to ice cold water from the hot tap. Again. The Rheem WH is @9 and the pilot is going out more often and this time i couldn't start it. Payless was super fast to respond and a priced fairly for the visit. Although we opted to go another route, I would absolutely call them again if need be. read more

Bought a tankless water heater a couple of years ago for my elderly mother and used Payless as they were the only localish company that installed the brand she wanted. The water heater broke Thanksgiving morning as things will do from time to time and called Payless to be told that while the water heater was still under warranty that, surprise surprise, the labor isn't. So we had to pay $800 labor to fix a water heater that broke under warranty. Frustrating to say the least. Also, Payless didn't have the parts available to fix it so they had to be ordered. Ok I understand that this can happen but they had the parts shipped to my mothers house and told us to call them when the parts arrived. This I didn't understand. You should order the parts and when you receive them you call us. Over all they fixed it after about a week of my mother having no hot water but I was frustrated at the process and the labor costs. read more

A professional, efficient, and no-nonsense company! They were able to diagnose and replace our broken water heater less than 24 hours after we noticed the leak. Dustin B. was great! He came prepared and fixed the heater within hours. Thanks Dustin and Payless! read more

I called payless water heaters on a Thursday night and they were able to come out on Friday to install a new water heater. They came on time, and were able to complete the job for a fair price. I would use them again in the future and recommend to friends. read more

Our water heater leaked yesterday and they came out this morning - punctual and with a phone call heads up, which was great. The heater was replaced without any problems and Rick was very professional, friendly and carefully explained how to adjust the knobs and settings. Rick was done in a couple of hours. Now the heater works great. He even told us that our water pressure was too high. We will get that fixed next! read more

Payless Water Heaters - Water Heater Installation/Repair Near Me - San Diego, California

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Payless Water Heaters (Josh) was very quick to respond and schedule a tech to come by and replace a our water heater. The technician Aldrin showed up on time and completed the replacement in about 2.5 hours. Payless even beat the lowest estimate I received from other companies! Fantastic service and I highly recommend them if you need your water heater replaced in a hurry. read more

Awesome service! Dustin was so kind, helpful, and knew what he was doing. Good price to replace water heater. Quick, yet thorough service 10/10! read more

Rick M answered the call to replace our 25 year old leaking waterheater. Rick was professional and transparent about our estimates to replace our old waterheater. After selecting our package, Rick went right to work and about 2 hours he was finished. A Bradford and White waterheater was installed that is made in the USA. Payless and Rick's 35 years experience made us feel good about our choice and the price and especially the service was on the mark. Thanks Rick! read more

Payless Water Heaters - Thanks Payeless Water Heater and Rick M! Brand new Bradford and White installed up to code. - Water Heater Installation/Repair Near Me - San Diego, California

Highly recommend Payless Water Heaters- our water heater went out on Sunday, they were responsive and were able to send someone out within a few hours. Aldrin, the technician was very knowledgeable and helpful in answering all questions thoroughly. He diagnosed the issue right away and gave us a few options in different price points. Like they advertise, they have a fully stocked van- Aldrin replaced our water heater within 2 hrs. We were lucky to have gotten a highly professional and talented technician on such short notice! read more

Jerry did a great job, on time, good communication and pricing. Will definitely recommend to family and friends

This is a nightmare to share with others. I installed a brand-new Payless water heater in August 2023 at the price of $2845. This product supporsed to work at least 6 years. But it had 3 water leaks within 22 months and caused a lot of property damages (our merchants inventory) plus three days wage loss (I need to take time off) . When it happened the second time, the technician recommended us to install a PFXT12 thermal expansion tank ($432) to fix the leakage problem forever. We installed the tank as per his recommendation but the leakage happened again after 5 months. This time we were very unhappy and lose confidence on their product quality. We requested to return the water heater and PFXT12 tank and get a full refund. The technician called his manager Mike and let Mike talk to me. Mike said they can fix the problem for free but we requeated to return the product and get full refund because we can't afford any possible further losses. Mike did not even say sorry about our losses. Instead, he rudely said "you can hire an attorney to sue us". We paid for the products plus services. How can a service manager be so rude and unresponsible? I am writing this review to warn others about their unprofessional customer service. read more

Payless responded to my call immediately, and I think I called at around 11:00 PM! They came the very next morning and did an outstanding job -- could not ask for a better job! As for value, I don't know. Our water heater was out, we needed hot water like yesterday, so we didn't shop around, really. The options for the repair were presented to us with zero pressure, so nothing was forced on us, and I really appreciated that. I have a strong feeling we overpaid for a "higher" repair, but I have the same strong feeling that we would have overpaid no matter who we went with. : ) Anyway, bottom line is 5 stars. Maybe there's better value, maybe there's not. But as for responsiveness, professionalism, and a job well done, 5/5. read more

Great response time and communication from scheduling staff. Dustin, the service tech was great at explaining the situation. Definitely recommend them if you need service to your water heater. read more

We called on a Friday morning and spoke with Donovan who was very helpful. Within one hour the tech. Dustin arrived. He carefully listened to our concerns and immediately diagnosed the problem. Within two hours he installed a new water heater. He was very professional, competent, efficient, and willing to listen to and answer our questions. We highly recommend Payless to anyone who needs their services. Joel B. read more

Quick reply to my Yelp request for a quote. The tech was onsite within an hour, explained everything, had the correct size and type of water heater already in the van. Had a new water heater and hot water in about 3 hours from when I first placed the request. Thanks to the tech, Aden, for being so knowledgeable and answering all my dumb questions. He replaced everything that touched the water heater that was old and crusty- all the lines and valves. Great work. Hauled off the old tank and whole job was clean. read more

Payless Water Heaters - Clean new install - Water Heater Installation/Repair Near Me - San Diego, California

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Woke up to a leaking water heater on Sunday morning and came across Payless Water Heaters on Yelp. They were quick to give a reply and were out at the house giving me an estimate within the hour. We decided to replace the unit and the tech, Aldrin, gave us options for tank and tankless replacements. Aldrin did a great job of explaining the differences and the pricing. We decided on a tankless model that came with a 25 year warranty. We received a couple of quotes over Yelp and Payless was very competitive with pricing and had a couple of incentives since we found them on Yelp and were paying with cash/check vs credit. Aldrin had us swapped out with the new model in around 4 hours! He made sure our hot water was working and walked us through how the new water heater worked and helped us get it registered for the warranty. Thanks for the quick service! read more

Payless Water Heaters - new tankless water heater installed - Water Heater Installation/Repair Near Me - San Diego, California

This company just scammed my 90-year-old grandmother into a "package" for a new water heater that cost $3600! That is absolutely absurd! A water heater costs a few hundred dollars and install may be a little over $1000 and you have charged her 2.5 times that much. Taking advantage of people is disgusting. Payless is a lie! I am a property manager I know this is way over priced read more