Dear Payless Water Heater and Plumbing Team, I am writing to share my appreciation for the excellent service I received from your company yesterday. We were preparing to leave for vacation when our water heater burner failed for the second time in five years. After previously having a very unpleasant experience dealing with warranty work through a big-box retailer, I decided to call Payless. I am so glad I did. The entire experience was pleasant from the initial phone call all the way to the completion of the job. Because I have roommates and needed the issue resolved immediately for peace of mind, we decided to purchase a new unit through you. Our service technician, Eduardo, was fantastic. He was incredibly patient and knowledgeable, and we were very happy to have him handling our installation. I will happily refer Payless Water Heater and Plumbing to anyone in need of your services. Thank you again for the quick and professional help. read more

The employee was polite and beat the best price. He also installed it quickly and efficiently

El servicio que recibe de Luis es excelente Luis gave me excellent service. Would highly recommend read more

Not only do you pay less but you also get great service friendly responsive staff and high quality work. Thank you Payless for making my water heater replacement project easy! You are now my go to read more

My water heater got broken last Friday afternoon. When I made a phone call to Payless, fortunately they can send a technician next Monday at 9 AM. That's faster than I expected. As they arrived, they quickly checked the status of my heater, and replaced it with a new one immediately! It's really fast! Just a couple of hours, I got a brand new water heater with Bardford White series. It looks shining, reliable, and I definitely got my hot water back. Really appreciate for the instant installation. read more

Excellent job! Attention to detail and answered all my questions. Offed a variety of costs and payment plans.

They were very accommodating know that my water heater was leaking and was able to squeeze me on the same day. They were also quick to give me a quote and was willing to match other companies. read more

Luis B at Payless Water Heaters was right on time for our appointment, in fact he called to say he could be here early if we were available. He gave a fair quote and even gave us many discounts. he was able to remove our old water heater and install the new one that day. He was pleasant and easy to work with. read more

I could go on and on ....nightmare. day after install,,,,leaking,,,installer comes says it is fixed... next day still leaking...finally after near blowing a gasket they install a new one. They said they price match ...JOKE... I submitted a quote for $800 less...they scammed it away. bottom line use Lowe's, home Depot or referral from friend. $3779.00 I got taken!!!!!!!! I feel the fool!!! read more

Two appointments booked, both times for 8-10 am time slots. Both times appointments needed to be postponed. Unbelievably poor reliability. Would not recommend. Seeking another company to service my tankless water heater. read more

I've called Payless Water Heaters twice for two different reasons for two different locations. Each visit they were communicative and professional. Although they charge for a consultation visit ($59), they put the charge towards any service they do. Lucky for me their quote was the best for my electric water heater replacement and their consultation was put to good use. The technicians both times were really quick and efficient, but they did a great job. I'll be happy to pay their fees every time (and hopefully, I won't call them often!) read more

Service was friendly and timely. Technician discussed options clearly without pressure

My water heater broke down at 6:00 AM, so I contacted Payless immediately. Luis B showed up at 10:00 and by 12:00 it was finished. Luis was very informative , Clean working, and efficient. I highly recommend Payless Water Heater, and if you are lucky enough to have Luis work on your heater thats a PLUS. read more

Prompt response on Yelp. Accurate quote and timely repair. They did the replacement of my water heater, took care of the permit for the City of San Jose, scheduled the inspection, returned timely to address any inspection defects, scheduled the return inspection and closed out the job with the City and me. Process was very easy for me. I love it. read more

My water heater broke and didn't notice until almost 10pm. Thankfully my husband found this company and they answered my call at almost 11pm. Spoke to Jessica and she managed to book me an appointment for the very next morning. Luis was the technician that came to assess the problem. He explained what was wrong with my water heater and what the solutions were. He walked me through the process and all the options available to me and my home. He got the job done fast and efficiently! 100% would recommend Payless water heaters and Luis as a technician! read more

Service Requested : Replace Tankless Water Heater Noritz Brand I had a quote for Model EZ111-DV. I am very pleased with Service Technician Luis B. He seemed very courteous and highly professional. Unit was installed within few hours. Hoping to get Great Value for the money I spent. I highly recommend Payless Water heaters ( 1-888-833-5377) for your water heater installation needs read more

Working with Joel H. was so effortless. He worked with us to find the best water heater option by patiently walking us through the different avenues we could go with including either repair and eventually replace or just replace immediately. We ended up with replacing right away and it was installed the next day. Thank you, Joel H. it works great! Also, shout out to customer service for seamless communication and answering all our questions up front at intake and scheduling. Overall, working with Payless was a great experience and we'll be returning customers down the road. Would recommend! read more

My ignition system went out on my water heater on Sunday. I called Payless and they were able to come out the very next day. Tristan was here promptly at the scheduled time. He was very professional and courteous. Once he saw the issue he went right to work and was done in under an hour with everything working properly. He explained how the warranty works, what to do and who to call if anything goes wrong. I am thoroughly pleased with Tristan and the work he did and how he represented Payless! read more

Payless Water Heaters - The brand new ignition module. - Water Heater Installation/Repair Near Me - Sunnyvale, California

When my 15+ year old water heater started leaking, I contacted Payless Water Heaters--and I'm so glad I did. They responded quickly and were able to send someone out the very next day. Luis, the technician, arrived right on time. He was professional, courteous, and clearly knowledgeable. He quickly diagnosed the issue, explained my options clearly (without any pressure), and had my new water heater installed efficiently. The whole process was smooth, fast, and stress-free. I really appreciated the prompt service and the quality of the work. read more

Water heater stopped working and we got it replaced in a timely manner. The person who came by replaced it and was professional and kind. That being said after the installation and meeting with other plumbers after, I wouldn't go with this company again. I don't feel the value in what we paid or the follow up. If you have an emergency and don't care the cost, go ahead but would definitely recommend working with other companies before this one. read more

Our water heater stopped working Sunday evening and we called Payless Water Heaters and set up an appointment. for Tuesday. Our Appointment was for 8:00 and as they told us we got a call that the technician was on the way and when he would be here. Luis B was very courteous, informative and efficient. He went over all our options and explained everything in a way we were able to fully understand. I would highly recommend them. read more

Joel H. came out on the 4th of July and did a great job replacing our old worn out tankless water heater with a new Noritz unit. Payless Water Heaters gave me a quote 10% lower than a competitor, without knowing that there was a competing bid. I am very happy with this experience. read more

Fast, reliable, honest service. Thought my water heater was done for, it just ended the valve replaced. Happy customer. Bought my existing heater from them- going on 8 years. read more

Based on some negative reviews, I initially had some trepidation about contacting Payless Water Heaters for a third quote on replacing our 12-year-old 75-gallon Bradford-White gas water heater, which was very near the end of its life, evidencing a slow tank leak. But it was going to a straightforward installation, especially since the original installer (Better Water Heaters) did a fine job including unions at critical joints to make the eventual swap-out easy. As an experienced homeowner and handyman, I know what I'm doing even if I'm paying someone else to do it. So when Joel from Payless came out (less than two hours after I made the call), I could see that he knew his trade and we had a nice discussion about the job requirements. As I'm sure he's instructed to, he started to explain their different offerings starting with the most "deluxe" package which includes an extended warranty and some extra devices (such as leak detection). I never take those things and asked Joel to skip right to the "basic" economy installation package, which he did without hesitation. He gave me the price and much to my surprise it was several hundred dollars less than the two preliminary competing quotes I had, and it included the exact same Bradford-White URG275H6N unit and 6-year factory limited warranty, as well as a couple of not strictly necessary but prudent plumbing upgrades, like replacing the 12-year-old old flexible water inlet and outlet hoses with brand-new, custom-bent solid copper pipe. Joel quickly and competently answered a few questions. As is my habit, I told him that I would evaluate the competing quotes and get back to them soon. He left, and I started double checking my other quotes. But 5 minutes later Joel was back at my front door to inform me that he would not be leaving for a while. An unrelated vehicle breakdown had just occurred in front of our driveway, and he would not be able to get out until after a tow truck arrived and cleared it, perhaps up to an hour. At that point, after phoning his office, he was able to offer a further discount if I would accept the discounted price and let him start immediately. I'm happy that I did. An hour later, Joel had removed the old water heater, the disabled vehicle had been towed away, and his colleague arrived with the new unit. After a total of about two hours, the job was done. No problems at all. I was impressed with Joel's professional manner throughout the process. At the very end, when it came time to pay, the card-swipe unit tethered to his tablet would not read my credit card. He offered that we could enter the card number and other info directly on his tablet. I agreed and he handed me the tablet, opened to the payment-entry page, and backed up two steps so that he was no longer in a position to see me enter my credit card number etc. He may be very sensitive to and considerate of customer privacy and security issues, or this may be part of his training, but either way I thought it was very good and it gave me the sense that I was dealing with a very reputable company. read more

Payless Water Heaters - New 75gal Bradford-White installation - Water Heater Installation/Repair Near Me - Sunnyvale, California

Luis was very courteous and professional . He explained my options with quotes. The job was done in a couple of hours. Website is easy to schedule an appointment. They will work with you. Thanks again Luis . read more

Do not bother getting a quote from these guys. They charged $50 to send out a "tech" not even a plumber to look at the job. They guy didn't have a clue what he was doing and just spent the time on the phone with his supervisor. It was a waste of my time and money. Never again will I call these guys, ever. read more

Joel Herrera was the technician who helped us, and he was awesome! He explained the problem with our water heater, which appeared to be close to exploding on us. Definitely scary! He fixed the problem quickly and was both knowledgeable and professional. Thank you, Joel! Also, we called on a Saturday evening, so we weren't able to get anyone over until Monday morning. This obviously wasn't ideal, but we were able to get some immediate assistance that helped ease our nerves from the lady who answered the call. I wish I had her name, but I just wanted to add that she was very helpful and kind. read more

It was a great job done by Tristan H. I was discharged from hospital and got home and found that my water heater is leaking. Tristan was very care a yang man who worked fast and professionally. I would like to recommend Payless Water Heater Tristan to any people if you need this kind service. Thank you Tristan. read more

Joel H. was super friendly & helpful. Our water heater died the day before we were traveling. Joel came out, drained it and returned the next week to install a new one. He was efficient and fast. We received a text and picture of him before he arrived at the designated time. Joel completed the job in 2 hours. We even got a discount for paying with a check. Thank you for making this unexpected appliance malfunction easy and painless. read more

It's 10:30PM. You just crawled into bed at home sweet home after an 11-hour flight, and within seconds, are passed out under the comfort of two heavy blankets on top of your memory foam mattress. Within hours and without warning, every smoke alarm in your house starts blaring at ear-piercing heights--minutes later, firefighters come and find no issue, but say the smoke detectors need replacing. Not only that, but they also notice your water heater is leaking all over your garage! What would you do in this situation? We're on the same wavelength if you thought to immediately call the emergency number on your water heater at 2AM. It's been an evening of unfortunate events, but luckily for us, Payless Water Heaters picks up the phone and says they can send someone the following noon. When they arrive, it's clear that the water heater is pretty screwed and needs to be fully replaced; 13 years it has served our home well, but now a brand new water heater era is upon us! Not even 18 hours later, Joel and Luis from Payless show up on our driveway with a shiny new water heater. Within a couple hours, the work is finished and they even added a pipe to direct any future leaks out of the garage! After a quick lesson on how to do routine flushes every 6 months, they pack up and are on their way to rescue other households in need of water heating repairs. Everything was done before noon, and we could go about the rest of the decade with freshly heated water straight from the garage. Thank you, Joel and Luis! And thank you, Payless Water Heaters & Plumbing for the quick response! read more

Payless Water Heaters was quick and efficient. They had availability next day and was able to replace my water heater without a hitch. Pricing was comparable to others and Tristan did an amazing job from start to finish. [We had used them 10 years ago to replace our previous water heater and its good to know Payless is still going strong with their good customer service, quality of work and professionalism] read more

We called Payless Water Heaters on a Tuesday and they came out and quoted various options and they came back and installed the classical tank style water heater on Wednesday. Communications were very clear, detailing alternatives, options, and costs. They sent text with pictures of who would arrive and phone calls for when and follow up call after install. Install took 2 hours. We wish more business's would be so professional and prompt. Luis B. Was our installer; he answered all our questions and was pleasant to work with. read more

I had a sudden leak in my water heater which I noticed in the morning. After calling bunch of people; I came across Payless and booked online same day appointment. Tristan showed up in the evening and by that time I had decided that I'm going to replace the system. Even then he proposed to me different options and the best one for my needs. In the end: I got a great deal and he was really professional, knowledgeable and understood my needs. Within 2 hours; he replaced my system very neatly and functional; explained me few important things about the system and agreed to come next day to install the drain too! Highly recommend him and his company. read more

It's November 2023!! First, My Bradford tanked WH was installed by Payless in 2021 at high $2k more and only given 3 year limited warranty (& 10 year tank Bradford warranty.) After the tank ran for two and half years, it leaked all the water out on Friday, like a flood to my garage and side yard! I contacted Payless and got told 'all technicians are busy till incoming Monday!' I had No hot water for 4 days plus 2 days Second, Payless came lately on Monday and quoted to replace a new tank on Wednesday, cost another $2k, no warranty for the new. Will you spend money on the replacement and get no warranty? Will you worry about the new tank leaking in 3 years again and spend $2k x 3 = $6k in total to get hot water by buying a 3rd tank water heater??!! (My previous one ran for 16 years at the same site!) Finally, I contacted manufacturer Bradford next day and replaced the water heater tank at low cost with the latest model and warranty! But thru the process, I got surprised to know the leaking tank has 6 year limited warranty, till 2027, different from Payless given 3-year warranty !! OMG! Also I found the tank installed by Payless was manufactured in Sep2020, not 2021! an older tank?? OMG The worst thing is, without this leaking/flood, i will never find out the leakage reason...a lot of Q to talk to Payless!! p.s. I called/talked about my case to Payless and requested her to ask technician Joseph, but I got told her manager (Josh?) will call me once he's available ~ but there's no response so far!! be patient to wait now because i have hot water ~~ read more

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This is a super reliable and responsive company. My water heater was leaking from the exhaust pipe. I initially had a consultation from a different company who was unsure what the problem was & who quoted me an extremely high amount. I'm glad that I did not go with them and that I chose Payless Water Heaters instead. The technician, Luis B., was extremely thorough in diagnosing the problem. He explained clearly why he thought it was an issue with the TMP and not anything else. Luis was also super communicative throughout the whole process. Additionally, the price of repair was much more affordable and reasonable compared to the other company. Overall, I had a great experience with this company! read more

The other night I had take a un-intended refreshing but soul crushing cold shower because the pilot light was not having it. My husband didn't even bother that night as he said cold plunges weren't his thing. This company responded back to our cries that night very quickly and came out the next morning. Juan is professional, saw the issues and provided options and we went with the most economical and one that would support us well for the foreseeable future. He had to drive out a couple of times for parts he did not have that were very specific to our situation in order to complete the job within a few hours, and that evening all was well again on this winter night as we all got ready for bed. Thank you Juan for your amazing service and help. Highly recommend. read more

Our tankless heater was not working correctly so I contacted Payless Water Heaters. For my appt the follow morning, Joel arrived on time and began the diagnostics. After a call to the manufacturer, he checked the gas flow and removed the front cover. Then as if by magic it was working, no real reason why. He suggested a maintenance service since we have never done one so I agreed and he performed the service. All went well and things are back to normal. Thanks again Joel and Payless Water Heaters. read more

Quick response. Replaced the leaking water heater with BradfordWhite water heater within 2 hours. Price is great. Good workmanship

Michael P. came out to look at our bad Water Heater he is a kind soul & I appreciated just the helpfulness & concern for the unit getting the best price for our company. I just love kind sales people because we need them & I have customer service here as well, as Manager for Mobile Homes & RV Services. Thank you, Payless Water Heater Sincerely, Tessie Lopez- Park Manager* read more

Payless Water Heaters - Sandev Mobile Home Park - Water Heater Installation/Repair Near Me - Sunnyvale, California

Got water heater issue this morning. From Scheduling appt to fix was very smooth and seamless. Technician Jeol was great and very helpful to understand the issue and replace my water heater within an hour read more