I live in Oklahoma, in the Tuskahoma area, and this computer is for my 84-year-old grandmother…read more During a holiday visit and extended work stay, I initially brought her PC to Geek Squad on December 19, 2025 for service. When I was able to return on January 23, I was informed that the workmanship warranty had expired and that I would need to repurchase the service. This did not seem appropriate, considering the issue had not been resolved properly the first time. When I returned to pick up the PC, I specifically asked that it be powered on so I could verify that a fresh operating system had been installed, as discussed. Unfortunately, the computer does not have a completed operating system installation or system restore. As it stands, we are in a worse position than when we first brought it in. I was also told that Best Buy's service line is not connected to Geek Squad, and that because Best Buy refunded my purchase amount during the second visit, this automatically triggered a "stop work" decision. This was never clearly explained beforehand. At this point, I simply want resolution. If the store cannot ship the PC, I am requesting that a carrier be arranged to pick it up from the store. I currently have four open case numbers and have not received a single call or email with a proposed resolution. This situation has been exhausting and disappointing, especially given that this computer is for my elderly grandmother. I am simply asking for accountability and a clear path forward.

I went in to utilize geek squad coverage on something I bought from their website after a year. The…read moredevice had a defect that was unacceptable. I was met by a woman named Amy and an African American male. They were both rude and disrespectful for the duration of my visit. I was quickly shrugged off and it seemed they did not want to help me. I was polite for the duration and gave no word or action that warranted my treatment. I was ultimately told that I could not replace my device due to a third party seller situation set up on their new market place system. This was explained to me by Gerard, who was the only reasonable person I spoke to in my visit. The biggest issue I have is the fact that they still sell the device on their site and even offer geek squad protection (which I originally got) but would not replace it due to the third party thing. Why offer geek squad stuff if you don't want to actually perform it? I was refunded the money I paid in lue of the replacement/repair from geek squad. Overall, I had a bad taste in my mouth. Gerard was nice and respectful, but the others were extremely rude. They didn't seem like they wanted to help anyone or explain anything. This makes me not want to go back.

This is the store you need to go if you have serious problem with all your devices, even old stuff…read moreAnthony take the time to explain what is going on and he will confirm the price before starting the reparations.

Take your computer here. Extremely pleased with the service provided. I brought my computer in…read moreafter troubleshooting it myself for weeks, and he fixed it within I think 2 hours. He also literally worked overtime to get me my computer as fast as possible after I said I needed it soon. Lastly, he charged a very reasonable price originally, but then he realized that he accidentally charged me for the wrong thing (I'm not going to get into specifics, just trust that this was a complicated issue, so this mistake was completely understandable), and after realizing this, he refunded me HALF of what I thought was already a perfectly reasonable price. I feel like I just unintentionally robbed this man, but if I ever have any issues whatsoever with my PCs or Mac, I will 100% be taking my business back to him.

They have always been great and I've been there several times to have both iPads and iPhones…read morerepaired

Amazing customer service and their price to replace a Samsung cracked screen was nearly $100 less…read morethan CPR!

Great local computer repair shop. Quality work, fast, and reasonable. Buddy will custom build a…read morecomputer for you or fix the one you have. Stay away from the big box stores and patronize good local people.

Oh wow!! That is all I can say about Kerry at this location…read more I was having problems with my computer, and I took it over there to get some help. Kerry give me more than exceptional help. Over-the-top experience and would recommend them highly.

Great service, fixed computer without losing data and files, runs better and faster then before!…read moreHighly recommend!