Screen repair: I dropped off a patio slider door with a damaged screen to this Ace Hardware, was…read moregiven a work ticket, and received a phone call about a week or two later for pickup. Great replacement repair and better than ever. Price was comparable to other services seen advertised around town and I sure valued saving myself a headache and hassle to DIY this time. Staff were all friendly and helpful. Store is conveniently located at the intersection of Daisy Lane and Charlestown Road. Plenty of free parking and building is easily accessible. I appreciate going into this store, sometimes with some sort of hardware in hand, and having the helpful knowledgeable assistance when needed. Peace of mind every time!

The store has been remodeled so I was very thankful that Don helped me find the products I needed…read more He was very friendly and professional. He often works at the Charlestown store but was able to take me to the correct areas in a few minutes. The products were reasonably priced and the store is very clean. I truly appreciate the amazing customer service and will be back!

Imagine a REAL hardware with a knowledgeable staff and the products to get your job done!!read more

Heuser Hardware is a delightfully mostly arranged unique concept of a store with old fashioned good…read morehearted people running it who take 0 crap while helping everyone as much as they can. The staff greeted us once, offered to help and let us look around without handing us every two seconds. I found things there I'd previously gotten at Amazon and I more now where I'll be getting them. It's a little hard to know the cost of things but they're happy to find out.

We were given a homemade birdhouse and needed advice and hardware to mount this to a tree. We were…read moregiven solid advice and the needed parts to complete this project. This would be a simple task for most but not me. The advice was most welcome & needed.

So friendly and helpful. Any hardware store that is kind to kiddos is my kind of store. #shoplocalread more

I needed my zero turn mower repaired. I checked several mower shops to see not only if they could…read morerepair it, but their approximate charges and turn around time. I got answers like; We don't work on that brand (Ariens), to we can get to it in two young three weeks. Not to mention huge differences in price. I finally found a local shop in Charlestown that was reasonable and could get to it in 3 to 4 days. I was on my way to the shop to confirm them picking up my mower and turn around time. My route took me down hwy 403 right past Holmes Ace Hardware. I decided to stop in and talk to them since they sell Zero Turn mowers. I asked who they use for repairs and service. I was told they have their own shop on property and do their own repairs and service. I asked if they took walk in repairs. Yes they do. They gave me a reasonable estimate and said they would try to pick the mower up that same afternoon. I was beyond happy I had decided to stop in. Later that same afternoon they picked up my mower. Unbelievably the next afternoon they called me and said the mower was ready and they wanted to bring it back to me. WOW! Holmes repaired my mower within 24 hrs and for a reasonable price! I was ecstatic because my yard was needing cutting. Holmes will be my first call for any future repairs. I've already told two of my neighbors about Holmes mower repair.

I went to the Holmes Ace Hardware in New Albany, IN to order a snowblower. The clerk that took my…read moreorder, and the cashier whom I paid, were both polite and friendly, and knew their jobs. Great customer service from them. The gentleman that loaded my snow blower was just as good as the first two clerks I dealt with. Upon discovering my snow blower was missing a part, I called to find out the "shop" was closed until the following Monday. I called the following Monday, only to have a clerk that greeted me with a greeting that sounded like I was bothering him by his "what do ya need?" question Not the customer service I expected, it was downright rude. I knew this encounter was not going to be good. After explaining to him about the missing part, he obviously didn't have a clue what I was talking about, and I explained it to him again. He then told me I had to come to the store to order the part. I asked him would I have to return to the store to pick it up when it arrived. He told me yes, I would. I asked him if I could place my order over the phone, and he said no. Needless to say I was greatly disappointed with the service I received. As a store that prides itself with good customer service, as well as being a family business, I chose them to purchase my snowblower from a locally owned store instead of a box store. Not the service I expected after buying a $1500 snow blower. I don't think I'll be returning here in the future.

Great place to shop for a lot of your needs; from coffee, drinks, food items, fix up and…read moreconstruction needs, they have it all! Also some of the best prices locally! The staff is usually very kind, friendly and helpful. The 11% rebate helps with keeping costs lower and they have most items you will need for any type of job!

Make sure you research other cabinet manufacturers for cabinets because they will not help with…read moreanything, more work because they are different. Go to Home Depot!

4 stars. It's a…read morehardware store. Not clean & flashy like the other big box chains, but feels more like a co-op. They had reasonable prices for the bird seed we needed. And they had reasonable prices for the cold drinks at the checkout. I appreciate that they were not over $2 like most places. And they had Firecracker Faygo - this is hard to find! We enjoyed looking at the baby chickens, ducks, and turkeys. They were sold out rabbits. Good prices on vegetable and fruit starts to plant in my garden. Wide variety, too.

This store is filthy! The staff are rude. They rarely have popcorn made. They don't have most items…read morethat I am looking for stocked. I do not recommend this particular location.

THIS is the hardware store to go to. Prices are competitive with big box stores. Great selection,…read morelots of hard to find items. They even replace glass in double pane insulated windows. Free air hose out back too.

From the owner: Ace Hardware is committed to being the Helpful Place for hardware, plumbing, tools, grills, garden…read moreand more by offering our customers knowledgeable advice, helpful service and quality products - Hardware Store, Hardware, Paint Store, Paint Color Match, Hand & Power Tools, Grills, Lawn & Garden -

Extremely helpful and wouldn't go any where else! They have saved me many, many trips to Lowes…read more Their pricing is very competitive.

I used to love going in there, but since the ownership change the whole atmosphere of the stores…read morehave changed. The owner is not nice and treat his employees pretty bad like they're very replaceable.