They fixed my problem and as they had to order a part after a first try, I wasn't charged for the…read morepart. Thanks!

If you need tech repair, TopTech is the place to go. Craig (the Eldest Geek) has been extremely…read morehelpful and his confidence in his abilities is comforting during a stressful time! While I was on a trip, my camera SD card corrupted and I lost many precious memories. After calling many different places, TopTech was the best option to help me out and retrieve the data from the corrupted SD card. I cannot wait to see the pictures and truly appreciate this team!

Fast and great prices, other guy down the street wanted more and could not fix in the evenings.read more

Update: I was not contacted by the owner, and I have texts from the business refusing to refund the…read moreservice. They originally offered to refund the labor only or replace the part again, but after two failed installs, that wasn't a good resolution plan. I was able to get an approved dispute with my credit card company and was fully refunded. A reply to my review making it look like there was an attempt to refund me isn't transparent. Again, sometimes it's best to measure a business on what happens when something goes wrong, not just when everything goes right. A true measure of a business is how they handle things when things go wrong. I want to start by saying the actual service experience was good. Fast turnaround, friendly staff, and when my first screen replacement had dying pixels, they replaced it under warranty without any pushback. That part of the experience deserves credit. However, the second replacement screen was also defective. Graininess in low light, visible dark spots, and the screen would go completely black during phone calls. At that point I asked for a refund rather than a third installation, since I'd already spent enough time and didn't want to gamble again on the same part. This is where I think the real test of a business happens. Anyone can deliver good service when everything goes smoothly. What matters more is what happens when it doesn't. I had an independent diagnosis from Apple confirming the display issue, and the shop initially agreed to a refund on the condition that I return the old screen. The problem was that Apple, who repaired the phone separately, retains all replaced parts as their own property and doesn't return them to customers, a policy I confirmed directly and documented for the shop. In the end, the shop declined to issue a full refund and only offered a partial refund for labor, even though the part itself was the source of the defect, not the installation. I came into this wanting to be fair, and I gave the business multiple chances to resolve it. I think it's reasonable to expect a full refund when a product fails twice, especially when returning the part wasn't even possible due to circumstances outside my control. I'd recommend this shop for routine repairs based on their speed and friendliness, but be aware of how they handle things if something doesn't go as planned. They would reference that they work with the local Apple Store, but I spoke with the Apple Store and they have several customers come in after poor third party replacements and service.

I had a very disappointing experience at Best Buy Store #397 that reflects poorly on the store's…read moreleadership and customer service culture. I came in to return an item that I believed was covered under my Total membership plan. When I was told it wasn't eligible, I was surprised and simply asked a few clarifying questions. The associate quickly became frustrated and responded in a dismissive tone, saying there was nothing he could do. I remained calm and asked to speak with a manager, only to be told that he was the manager. I then requested to speak with the General Manager. The associate walked a few feet away to the break room where the GM, Jeffery Williams, was and discussed my situation within earshot. When Jeffery came out, he already seemed irritated. Instead of engaging professionally, he immediately cut me off mid-sentence and said, "Yeah, you don't have a warranty protection," making it clear he had no interest in helping or even listening. When I asked for his business card, he didn't address me directly. Instead, he yelled at the associate to give me a card and walked away. I've been a loyal Best Buy customer for over 15 years. I'm a credit card holder, Total member, and have purchased appliances for two homes, 8+ TVs, and multiple Apple products. This interaction was the final straw. Stefan Mcclinnahan represents exactly what's wrong with retail customer service today. There was no accountability, no effort to resolve the issue, and no basic level of respect. Experiences like this are why long-time customers walk away.

This store has very rude employees. I used to go to the Reston store which was great. Everyone was…read morehelpful. Unfortunately, it closed. I have been to this Vienna one several times and it has always been unpleasant. Next store is the Container store which is just the opposite. Everyone is helpful and polite.

Abdel successfully fixed my laptop after a stressful power crash. We had to do a lot of…read moretroubleshooting to determine the issue, and that took some time, but I appreciate the fact that he was available on days and times that worked with my schedule. He was very quick with ordering parts and getting the laptop fixed when the parts arrived, and he was knowledgeable on what was needed.

I've used PC Tek several times now over several years, all with great results. Abdel did work on a…read morenew laptop last week. He REALLY knows computers. Once again he was responsive, professional, and just plain nice. The cost was very fair, he did some extra stuff (as he always does), and most importantly, the work was done flawlessly.

I called these folks about a disabled touch screen on my laptop, and Richard took the time and…read moretrouble to look up and determine that it was still under warranty, and so he recommended I save $$ by calling HP. So thanks to him I saved the cost of bringing it in to him. He got nothing out of it except this yelp review---and a new customer IF I ever need service again.

My son crack the screen of my Dell Inspiron laptop and I contacted Laptop Repair Geeks of McLean as…read morethey had pretty google reviews and are close to my home. Spoke to Richard and they provided me with a written price quote that was very reasonable and my laptop was back up and running within 2 days. I called other places and could not get an out the door price as they would only give me a range of cost even after I provided the make and model number of the laptop. Laptop Repair Geeks emailed me a written price quote so there was no haggling about the total cost. Received great service at an affordable price.. Thank You

From a customer perspective, this location is pretty pain-free. From reservations to off-the-shelf…read morepurchases, they all go fine. They've even hooked me up with some pretty friendly discounts with school and work over the years without me asking, so I've appreciated the heads up. From a service perspective, this location definitely has gone hill a bit. I'm not too sure if it's a census issue, but it feels like nowadays Genius Bar has twice the customers with only 2/3 of the available team members. Doesn't matter if I show up 30 minutes early for my appointment, somehow I'll still get somehow 30 minutes past my appointment, sometimes even behind walk-ins who came after me. Time for service also seems to have gone up. When I'm dropping off stuff for repairs, doesn't really matter to me if it takes days or weeks. But simple things like battery swaps have somehow gone from 1 hour waits to 3 hour waits for first time morning appointments, it's insane. I'll keep going cuz I have Apple Care and often times it's more free than not. But if it weren't for this location being in a mall, I wouldn't be a frequent flyer at all.

Bad experience! Not sure they understand the concept of appointments. Why go through the drama of…read morehaving you set up an appointment if you have to come there and wait anyways ! Avoid at all cost and go to one of the better Apple stores near by.

Would like to say Richard is great! He fixed my burned out component on a ten year old HP Desktop…read more He ordered the parts and had it up and running in about five days after the part was delivered, might be early since I did not remember the exact days. Hopefully he will be still around for a while since most people can only replace the entire motherboard and not just the components.

Richard was wonderful! I told him that my computer had slowed down especially getting into Edge…read moreand Google search and he knew just what to do. I think what was most amazing is that he sat down with me and explained every problem and everything that he was doing. It didn't make me an expert but it made me feel comfortable with what was happening. I found him to be very responsive, technically highly skilled, professional, personable, and I'm really glad I found him! He is a new permanent contact in my phone. He should be in yours as well!

Tony was great to work with and was very responsive in his communication with me. I had a broken…read moreapple watch screen and it's Ridiculous the price apple charges you without apple pay. I mean, you might as well buy a new watch..junk. They were able to fix the watch screen for less and even sending it to them via mail was easy. Highly recommend them!

Had an external hard drive that the USB connector had come loose on so could not access the data…read more Had data I needed same day. Tony was able to retrieve all the data and have it back to me the same day to complete the necessary projects. Repairing the hard drive would have taken longer so transferred data to another SSD drive. Kept me informed of everything. Excellent service. Great value!!!

Computer services, Get rid of cable, phone services, all device help, Saved over a thousand dollars…read moreby Andy using his computer and technical skills to cut off cable and help me transition to a much less expensive system that is easier to use, very visually helpful in understanding the line up each night. Andy takes care of everything including recommending the most cost efficient hardware and software to achieve your needs. Andy is very professional, patient and can talk the language as he is speaking with your cable, phone, internet technical representative over the phone which can be a pain but Andy will get it done. He has a strong communications and IT background that clients benefit from. Andy will visit you and make an individual assessment of what you need and help you get it done quickly and at a good price. He can also help you get rid of old equipment and many other services. Just ask and he will gladly tell you the truth. .

From the owner: How's your Digital Health? Save A LOT of $$ per month !…read moreNow's the best time to drop landline/cable! Find out about the latest streaming/free HD TV options and solve your digital leaks Have Internet issues? Have problems connecting? Does your Wi-fi Network cut out when you go to a different floor in your house or outside in your backyard? Is your pc/mac running slow? Does it take forever to start up? After awhile, your computer can start to run slower due to a variety of reasons. Smart Home Setup Need help setting up Webcams/Nanny, SONOS, NEST or a computer or printer at home or business? Cloud Services Protect your important files on ALL your devices w/ our custom network backup storage solution. Is your mobile life out of sync? Get help for all your Apple/Android mobile devices, phones, tablets, etc. Sync your calendars, shopping and honey-do list today. Technology training, Cellular / Wireless Support, Web-based Security cameras, iPhone/Mobile device Integration & support, Audio/Video Installation & Consultation, Social media support, Email campaign development/support, smart home setup, Salesforce customization/implementation, SEO, 3D printing setup and consultation, Data Recovery on laptops and desktops, Parental Control / Monitoring Solutions, Apple/PC tune ups, Windows/Apple Hardware installations, Software installations, Virus & spyware removal, Anti-virus installation, Performance check-ups, Networking, Wireless, Routers Internet security