Classic example of "great guy but you have to get past his secretary."…read more The guy who came out was great! He fixed the problem, patiently waited with me to make sure the problem was fully fixed, and even showed me where to go on Ameren to get discounts on certain things should I need them in the future. Very friendly and professional and got the problem fixed for a very good cost! My issue was in trying to book him. I had done some research and found the problem I was experiencing was likely due to my thermostat. So I messaged them asking if if they were able to fix thermostats and left them my number to text me. I got a text saying that it would need to be replaced, not fixed. I said that was fine and proceeded to ask them to come out. I told them I was available everyday after 3:15 as I am a teacher and can't leave class early to get home and let them in. They said They were open from 2:00 to 5:00 and couldn't promise they wouldn't come at 2:00. This baffled me. I told them I couldn't come home early. Wouldn't you just send your worker to take a long lunch or run errands for the company if you had to wait like that? Seemed very odd and made it feel like whoever was in charge of booking appointments didn't care about my schedule.

If I could write this company with a zero star I would!! Every time one of their men show up they…read morealways complain about how the last guy set up the heat pump, there's no consistency on how to set up the heat pump. All the time the technician doesn't even know how to operate the thermostat!! It's too high tech for them but the product came from them which makes it even more hilarious!!! I called to set up an appointment to have Freon added to my air conditioner I let the gal know I hadn't had them out in four years and she booked me a month out then she called and canceled because other people needed Freon even though I was running low myself on freon. I was cool about it and excepted the second appointment, that was probably my biggest mistake she claim the technician had to come at 7:30 AM because I would be the first appointment of the day on that morning when the technician couldn't find his way to my house they sent him to another appointment and screwed me over completely!! Do business with this company at your own risk as they are completely disorganized and very unprofessional!!

The Grayco experience!!…read more Friday 11/8/2024 we had 3 appointments scheduled for furnace and boiler services. The first appointment was schedule for our home at 8:30 am (no window was provided). The second appointment was scheduled for between 9am -11am for rental 1, and the last appointment was scheduled for 11am to 12 at rental 2. Michael the technician and I believe part owner arrived at our home around 9:10am. Performed the service, provided information on the systems and was very professional and enjoyable to talk with. As Michael and his assistant prepared to head to rental 1, he informed my wife and I that he would be servicing rental 1, then heading to another service call then he would plan to meet us at rental 2 with the boiler technician. He stated that we would likely be closer to 11:30 due to a service call he had between rental 1 and 2 and that the boiler technician was servicing a boiler out of town. 10:58 am, I receive a call from Julie, rudely asking if anyone was planning to meet the technician at rental 2. I explained to her that we were informed by Michael that it would likely be closer to 11:30. She rudely replied," I told your wife that the technician would be there at 11". I told her that I understood but 11 was not the last time communicated to us. I asked if the technician was there and told Julie that I could be there in 10 minutes, she replied yes. I left the house immediately, at 11:06 I get a voicemail that the boiler technician had other appointments and could not wait. I arrived at rental 2 at 11:09 to find the technician had indeed left. Spoke with Julie as to why they were unable to wait 10 minutes. I was told that their technicians don't wait and that he had other appointments. But the window was from 11-12? My issues: * This was not the first time we'd been met with rudeness from Julie but our experience with Michael and the service had always been positive which is why we continued to use Grayco. They knew that the boiler was not working and that we had tenants in the home without heat. This put us in a position to have to scramble to find someone for service mid-day on a Friday. Thankfully, Summers was able to send out a technician to assist us. They even sent a message saying that they were on their way even though we had a scheduled time to meet. * We waited for 40 minutes for service at our home, yet they couldn't wait 10 minutes for us to arrive at rental 2. Apparently, their time is more important than everyone else's time. * Oddly, we received an invoice for service at rental 2. * We've purchased 2 HVAC systems from them and had them out on multiple service calls for other properties. I find it extremely disappointing that they couldn't wait 10 minutes for a repeat customer for a service window scheduled between 11 - 12. Needless to say, we will no longer be utilizing their services!!

Grayco is the only company I will call. Professional, respectful and responsive are words that I…read moredescribe every time I call. They have never tried to up sell anything to me or make me pay for services I didn't receive. I had a warranty issue with a product, and they worked with me to resolve it much to my satisfaction. There are lots of companies in our area that provide HVAC work, but I trust Grayco to fix it and be fair.

They provided the service requested, identifying and correcting the problem on each of the recent…read morevisits.

We had our air conditioner relocated to the side of our house. Crue did an excellent job! Exactly…read morewhat we wanted done. Highly recommend Garber Heating & Cooling.

I called in early in the morning on New Year's Eve Day. They were open thank goodness my air…read morefurnace was making a terrible sound. They had a technician here within an hour and a half or two hours. He wasn't looking at my Furnace for over one minute and he told me what it was ordered the part and was here promptly a few days later when the part came in. He cleaned my furnace installed a new filter and my part that I needed. Very pleasant people to work with on the phone and in person left the work area. Perfect I could not be happier. I would highly recommend them . Very fair on their price.

I have used this business three times. I had them service the furnace when I had no heat. They…read morecame the same day. I also had them clean the furnace and do duct cleaning. I have signed up for a routine maintenance contract since I have been very pleased with the company. Great value for the price.

I had them come out yesterday and they installed an air conditioner, water heater and water…read moresoftener. Again Mike and the crew were very professional and cleaned up after themselves. They started at 9 and done by about 3. Also they offer delivery of salt for the softener which is great since I can't lift 40 lbs let alone carry downstairs and put in the unit. They also employ a plumber so it's all done by the one company. Very Highly Recommended!

From start to finish this company is great. They have saved me when I had problems with a very old…read moreHVAC system and helped me keep it going until I could afford a new one. At that time they installed a new Amana system at a fair price. They were very professional, were there when they said they would be and did a great job. We had an issue a month later with a part and the owner came to my house on a Sunday to take care of it. Highly recommended.

My experience with the technician from this company was horrible. I was advised not to use them by…read morea neighbor but was encouraged by my real estate agent to go against what I heard and was highly disappointed. Dan works with a house inspection company. The HVAC guy from Danco was rude during the inspection, which was expected, from neighbor feedback. But 20 days after closing, when the air was turned on and did not work, I contacted Dan and he laughed. He reminded me that my check cashed and this was my problem. He did not offer to work with me in any way or offer any feedback besides, things happen and it was not his problem. I would highly recommend against Danco HVAC, as he is only interested cashing a check.