Customer service is inexistent in this place, old man is rude and is not interested in helping, not…read moreeye contact and "I don't know " is his answer for everything.

From the owner: Spend-Less Building Supplies is your source for quality building supplies at incredible prices. We…read moreare a family owned business, proud of what we do and have built an outstanding reputation. Spend-Less Building Supplies is a U.S.A. based building and pool building supply company that offers outstanding customer service, and superior quality products. We are determined to give you excellent customer service. Spend-Less Building Supplies has a comprehensive selection of construction tools and quality materials, at affordable prices, available to you to get your job done. We hope you will give us the opportunity to be your supplier of building materials.

This was likely the only place in Tampa that had ANY wood left Friday & Saturday before Hurricane…read moreIrma hit. The staff and owners were efficient, friendly, smiling, helpful, and total lifesavers, despite the place being a madhouse. We ended up buying planks since they were out of plywood, they cut them to the size we needed with no additional charge. They sell siding, decorative molding and baseboards, very nice quality furniture grade wood, cypress, cedar, pine, and more. They're a full service family-run lumber yard. We will definitely be back! THANK YOU ROME LUMBER!

Horrible customer service and business practices. After purchasing thousands of dollars in running…read moretrim with an acceptable result (some issues with them not shipping the requested lengths, therefore incurring unnecessary waste), we ordered select cypress to construct faux beams as a central feature in the house. The wood that was delivered was absolutely warped (most was warped 0.75" - 1.5" in a single board), knotty and some pieces were even split. The wood was unloaded and the painter proactively jumped on it and began staining it. When the finish carpenter arrived the next day, he quickly pointed out the defects, and we immediately called North Rome Lumber. Brandon was quick to point out that if we had problems with the wood, we should have not accepted delivery and that once we did, he was no longer responsible. Zero remorse, horrible customer service, and completely unwilling to help find a solution. North Rome did nothing at all to rectify the situation and blamed us for accepting it, even though they obviously did not QC it before it was shipped. To avoid trashing thousands of dollars in lumber, we altered our design to shrink the size of the beams being built and invested several days in labor to trim down the lumber to be straight and splice/join pieces to remove the knots and splits. Now, several months later we needed a few more pieces of baseboard (custom profile) to finish out one last room of the project and Brandon is refusing to sell us the baseboard. In fact, he instructed the salesperson to not even call us back. Be advised that while North Rome Lumber has been around Tampa for decades, the newer ownership is not honoring its previous reputation and cannot be trusted to do the right thing when it matters.

I've been coming to Craftsmen Supply for over a decade! Absolutely love their selection of exotic…read morewoods and supplies. This is a family owned business so I'm more than happy to shop here as opposed to your typical big box stores. The staff Alan, Gabe, and formerly Reed have always been very helpful and friendly. Be sure to check them out for your next project needs! Pro Tip: Call First if you're looking for anything in particular to make sure they have it or can order it! Also check their hours of operation prior to going.

The quality of the staff keeps me coming back. Good prices, helpful people, happy to do what's…read morethey're doing. I wish every store was staffed like this.

Excellent service! I was referd to MSI from my contractors…read moreJacob and Damian over at Taken for Granite. From the moment I walked in, I was greeted, and instructed on the sign in process & procedure and also the extra safety steps taken during this current Covid 19 pandemic. the showroom is spotless, and even while wearing a facial mask I was able to smell how clean the place was. I found a slab that would work in my kitchen project and though it was in the level one category, it shows they have something for all budgets. Thank you MSI!!!

Beautiful showroom and helpful staff. You will need an appointment to access their materials and…read moreprices

Walt was a great help when we were shopping for baseboards. Answered very question we had and made…read morethe process a breeze. Thanks Walt!!!!

This is the best store I've been to ever. Organized, great products, amazing staff. Matt helped us…read morewith the lumber and Gary and Brett were very helpful with taking our order. Anyone who wants to run any service or store... this is the model of how to do it. And the smell of cedar in the warehouse is fantastic too. Thank you for a great experience!

This is a great discovery absolutely great place! Good prices and they're willing to help…read more Gonzalo went out out of his way both times we visited here to make sure we got what we needed, he helped me pick tile the floor for the shower flooring for the area. I'm doing everything even down to the grout. He gives great Customerservice really appreciate his knowledge, his expertise, and his fun personality.. Highly recommend this place.

Hey, Just placed an order online and sent a question to Tile Outlet about the quoted High$$$…read moreShipping charges. A Ms Kendra Weaver got back to me by email and was able to reduce shipping by 50%. From $39.25 down to $20. If that isn't Great Customer Service, I don't know what is. Their prices on the Grout removing Tools that I bought were even a lot lower than the Big Box Stores. I like this kind of Customer Service. Gerard

This is the worst lumber store in Tampa--hands down the biggest joke in the bay area! There's some…read morequack named Jeff who works here, and he's about as intelligent as a damp sock left in a gym bag for three weeks. This sleazy salesman straight out of a bad 1980s used-car lot answered the phone like I was interrupting his nap, got rude the second I asked a basic question, flat-out refused to help, and then--get this--actually snarled, "I don't plan on doing business with you" before slamming the phone down. Classy, Jeff. Real classy. I figured maybe he was having a bad day, so I called back. Big mistake. The lady who picked up next was somehow even worse--snottier, ruder, and twice as condescending, like customer service is an allergic reaction to her. She made Jeff look like a Boy Scout who just earned his politeness badge. Between the two of them, they turned a simple phone call into a masterclass in how to tank your own business. Service slower than sap running uphill in January, attitudes nastier than week-old sawdust, and an overall vibe that screams "we hate customers and we're proud of it." Jeff and his charming coworker clearly think running a lumber store means running off anyone dumb enough to call. Zero stars. I'd rather drag every board I need across town with my teeth, pay double at a real store, and build my whole project out of spite than ever give these clowns a single penny. Tampa deserves better than this sleazy, rude, phone-slamming circus. Stay far away unless you enjoy being treated like garbage by rejects from the Sleazy Salesman Hall of Fame.

If you're willing to roll the dice on professional incompetence hiding behind a "special order/no…read morereturns" shield, as a reason to be left holding $6,000 worth of garbage, head straight to Peninsular Lumber. Here's the backdrop: A client needs custom interior doors. They want Masonite 4 panel doors. Masonite is the door manufacturer; Peninsular lumber, the distributor. Masonite has about 6 styles of 4 panel doors. We turn to Peninsular. Can they order the 4 panel doors? Yes. Item selections directly from Masonite's website are required for order submission to Peninsular Lumber. Masonite's website advertises 5-6 different models of 4 panel doors, so the order requires the specific model directly from the website for the 4-panel door being ordered. Client also wants two of the doors to have glass panel inserts. The manufacturer offers roughly 10 different glass panel insert designs. They are differentiated by name. The client selects the specific 4 panel door model and glass panel model. We submit to Peninsular, with whom we have a contract via invoice. Peninsular contracts with Masonite. In Dec, 2021, I had phone and email correspondence with a self-identified sales manager at Peninsular Lumber, Phil. During the call, specified door style (C40), glass insert style (Mayflower) and door sizes are provided. Due to the fact that the door sizes were specific, I physically went into the store to ensure correct placement and paid in full. The sales manager created the invoice and I was on my way for a 12 week wait. In April 6, 2022, 12 of the doors were delivered. The 13th door is delayed due to water damage. All 12 of the delivered doors were wrong. From door style to glass inserts: 100% wrong. Not 1% correct; 100% wrong. Within 2 hours of delivery, I revisited the item details on the Masonite website against the fully-paid invoice. It was then that I notice that the invoice shows an order for 4 panel doors WITHOUT specifying the door model. It does not specify any model, only that the doors are to be 4 panel. Again, there are 5-6 different types of 4 panel doors. The invoice does specify the glass panel style by name, which was delivered incorrectly, nonetheless. I physically returned to the store with invoice in hand the next morning and spoke with Phil. He tells me he ordered 4 panel doors. I inform him that we did receive 4 panel doors but they are the wrong doors. I inform him that the model order was not specified on the Peninsular invoice. How is manufacturer to know which 4 panel doors to send? He asks what I would like to see happen, to which I inform him replace the doors with the correct ones. He responded that 1) he would contact the manufacturer to see if they will replace the doors and 2) the glass panel doors would be replaced. When I ask what the option is in the event the manufacturer will not remedy the mistake, he responds that a discussion with the owner is an option, though he would like to avoid that route. He will call me with an answer. The next day, I receive an email from Phil informing me that the manufacturer will not replace the doors, so Peninsular will not take responsibility since it was a special order. The glass panel doors would be replaced. It goes without saying that the glass panel doors would be replaced bc the model style was specified on the invoice by Peninsular. The door model was not. Imagine going to a car broker and relying on them to order the Mercedes you paid for. Now, imagine that you're delivered a Toyota bc the broker made the grave mistake of submitting for a "car" on the invoice, without specifying the order paid for was a Mercedes. Then, they holding the customer responsible. As a contractor, I understand that mistakes are made despite the best of intentions. That is, unfortunately, the cost of doing business. What is not acceptable is to displace responsibility for your mistake. That's not only bad business but it is an epic fail in ethics. Don't take my word for it, though. You decide.