The month before this happened, I had the unfortunate experience of hitting a deer with my Lincoln…read moreMKS, and the insurance company totaled it. Fortunately, I still had my 2007 Lincoln Navigator, which I had bought a couple of months earlier to tow my boat after being told the engine had been replaced with a rebuilt engine. When I had to travel to Jackson for a conference, I got in the Navigator and headed out. I live just east of Nashville, and by the time I reached Jackson, the SUV would not go faster than 65 miles per hour, even with the gas pedal pushed all the way to the floor. It also used an entire tank of gas just to get there. Because it was the weekend, no one was available to look at the vehicle until Monday, so I had to stay in Jackson an extra day. While searching online, I found Luke -- and in my opinion, he should walk around with a halo over his head. I am a senior citizen, and I have lived all over the country. I can honestly say that I have never in my life met a man as knowledgeable about cars, and as honest, as Luke. I only wish he would move to my part of the state. He spent almost an hour showing me on his computer exactly what was wrong with my vehicle. In that short time, I learned more about cars than I thought I knew. After he explained everything, I made the decision to replace the motor with a new one. Luke and his wife even drove me home. During the engine replacement, he sent me pictures of the entire process and showed me that the person I bought the vehicle from had installed a used replacement engine, not a rebuilt one as I had been told. I cannot express my appreciation strongly enough. I am truly grateful to Luke and his wife for their kindness, honesty, knowledge, and fair treatment. They helped me at a very difficult time, and I will never forget it.

He came to our campground and replaced a starter on our guests truck in short order (on a…read moreSunday)!!! Great service with a fair price. Thank you Sir! Well keep your number handy for future guests with issues. Owners, Parkers Crossroads RV Park and Campground.

As we all know at times, it's hard to find good help Well, I…read morehave to tell you , I took my vehicle in and things weren't done right. After talking with the owner. An apology was made. The problem was repaired correctly, and any of my out-of-pocket expenses was paid without any type of hassle. What else could you ask for !!! Anyone that stands behind their business and work like he does Is a five star service !! I will definitely be back if I need. Thank you again , I was impressed And appreciate you, sir

BAD COMMUNICATION!!!…read more I always take my vehicle to Northside Auto Service to get my oil change and never have a problem service is always good. I have on occasion had my brother pick me up and we get breakfast, but not every time! Today I took my car for an oil change I was the first customer there and told front desk that I was running to get breakfast and he said we will call you when it is ready and I said thank you! I returned and they had not even touched my vehicle. The front desk worker told me that I had to be here in order to receive service. The worker NEVER explained that to me! That should been explained instead of tell me that they would call me when it was ready! There was no apology for the miscommunication or anything! If that was a new policy all employees need to know the policies so that it could be communicated with the customers! That is bad business! I would not be so upset had I at least would have received an apology! I guess my business means nothing to them!

The cost of repair is very high. Ask to see your damaged parts yourself. See if you agree with the…read morerecommendation before paying them. I'll admit I was not allowed to question it and I paid it anyway so I'm just suggesting you do the same thing.

The week started out hectic and needless to say I walk to my car this particular morning and…read morebattery light on. It got me to work but I knew I needed someone to look at it. I called KB's and even with them being booked and scheduled two weeks out they took my car in. They gave me a call the next morning told me the problem and got me back on the road. I appreciate Kevin getting me in and back on the road. Everyone was very nice when I picked my car up and who can't appreciate good service and kind people. Thank you again Kevin!

Wish I could give zero stars. I had a very poor experience with Integrity Auto Diesel Repair and…read morewould not recommend them. I brought my 2024 F-450 in for exhaust and EGR-related work. From the beginning, we agreed on a set price, and I was told the truck would be completed the same day as long as I dropped it off when they opened. I did that, but the truck was not worked on that day at all. I was also told the work and tuning would be handled in-house. Instead, my truck was driven about 30 minutes away without my permission or being told ahead of time, so someone else could tune it. After that, they still did not complete their part of the work until about four days after I originally dropped it off. When I picked the truck up, they then told me the tune plug was not included, even though it was discussed as part of the set price. On top of that, my paint-matched front grille was damaged in multiple spots, and it looked like no care was taken around the truck. The biggest issue happened immediately after leaving the shop. Less than a mile down the road, I heard rattling. I checked underneath and found that the exhaust was missing bolts and the exhaust hangers were not installed. That is something that should have been caught during a proper test drive after the work was completed. I turned around and brought it back, and even though this was their mistake, they did not treat it with urgency. I had to sit there for over an hour while they worked on other vehicles first. There was also a drivability issue after the work was done. The truck would surge while cruising at certain speeds, with the RPMs fluctuating up and down. When I brought it up, I was told it was probably fine, and they even tried saying my transmission may be bad. This is a 2024 truck with only about 25,000 miles and it has never towed. The issue was not there before the work was done. They never figured it out. I later found out the truck needed a TCU tune because the added power required increased transmission pressure. That should have been known by a shop doing this kind of work. I also had to ask multiple times, around four or five times, just to receive the tune files. When I asked questions about the tuning, they said they did not know because it was not done in-house, even though I was originally told everything would be handled in-house. Overall, this was a very frustrating and unprofessional experience. Between the delays, the truck being taken elsewhere without my approval, the price disagreement, the damaged grille, the missing exhaust bolts/hangers, the empty secondary coolant reservoir, and the unresolved drivability issue, I had nothing but problems. I paid for convenience because I did not want to work on my brand-new truck myself, but I ended up dealing with more issues than if I had just done it myself. I would not take my truck back here, and I would strongly recommend others be careful before trusting them with their vehicle.

Broke down on the way to Upstate NY near Jackson, TN. Spencer was able to get us in with our 2015…read moreDuramax with a failed fuel pump at 92k miles. They worked quick and was thorough. They did admit to damaging the radiator but they were able to source a new one and have it installed before we got there. They gave us a deadline and they worked hard to make that deadline. The guys in the shop are very knowledgeable and professional. From start to finish, they had a big job knocked out in 2 days. The injectors and all the fuel system had to be replaced. Kudos to this shop for making it happen for us!!

Joey seemed to be busy but he took the time to explain why he needed to change the parts he…read moreused.Much faster repair time and price than the dealership.He test drive the vehicle after the repair to make sure he didn't hear or feel anything wrong with the vehicle.Came recommended from a friend.Price was toward lower end estimates of repair I found online.

Don't trust this place to take your vehicle for service work or repairs. Although his shop did some…read moregood work in the past, the owner is a game player, who wastes customer time, can be impolite, and seems high strung, on edge, and ready to snap. I can also add that he seems phony. I can't recommend Bush Auto, ever. He is fairly new, but if he keeps treating customers as he has treated me recently, he may not be in business for very long. If Bush Auto fails, it's because the owner is lacking in customer service and people skills. If in Humboldt, TN., go to Cowans or Dover Auto, or anywhere else. Those places will give good service, not play games, or waste time. Cowans and Dover Auto will also treat the customer with respect, which goes a long way.

Toyota is trying to get us to pay for HALF of the repair on our back gate motors on our RAV4. Even…read morethough we've been bringing up this problem for 3 years (2.5 of those years the car was under warranty), and we have it DOCUMENTED that we've brought it up. They waited for the warranty to run out first. We've been loyal customers of Toyota for 20 years - until now. Courtney Hughes (service manager) is the one trying to get us to pay for half of this. UPDATE: Lynn Webb and Spencer Richardson fought for us and they are covering the repairs, so I bumped the 1 star review up to a 3 STAR review only BECAUSE of Lynn and Spencer fighting for us. We've dealt with Lynn for years and he's always been a straight shooter. Courtney didn't have the COURAGE to call us herself. She does not belong in a management role.

Anthony Parson delivered just what he promised. My Highlander needed spark plugs changed and after…read moregetting quotes from another local service he was able to come in for less money and made good in his service time as well. We have used Robinson in the past for regular services and will continue to give them the opportunity for our business.

Great service, quality and value. Such nice gentleman. Broken down at this exit and they were…read moretruly accommodating and great to work with.

I will not ever take my car to this place ever again I spent 3200 dollars for basically a tune up…read moremy car is back in the shop for valve cover gasket that are still leaking thought they was fix but it was still leaking so i knew I had other leaks the guy at the front deck try to tell me it may be a rear main seal and the oil pan but it was either just a small alternator bracket seal behind the alternator these folks a scam if you ask me so much for the two technicians that had bmw training tfoh thumbs down getting it done again by real professionals and the price is reasonable don't take your car here if you do shame on you !!!!!

Good shop for minor repairs. (I dropped off my VW to have AC repaired. But they couldn't find…read morereason but didn't charge for time.) Honest shop.