Started out on a positive note....but over time things deteriated. If you choose to use thies…read moreservice i strongly suggest you keep things extremely professional. The lack of comunication was frustrating They bill you and charge your credit cardbefore sevices are completed. They never answer the phone on the weekends and sometimes during there scheduled buisiness hours. I suggest having a camera due to the fact that I strongly believe that they were not honest about the number of scheduled visits I think they are under staffed and over whelmed. I try to give everyone the benefit of the doubt but when i chosse to part ways they refused to return my keys and i had to pay for my locks to be changed. I would use Windy City Paws they are the best in chicago

We used the company for two years for occasional walks (up to 1 or 2 per week). We like the check…read morein / check out procedures and GPS tracking of the walks. We were pleased but the service has gone down a lot recently on reliability. During the past month, four walks were requested and never confirmed nor acknowledged. Even after texting inquiry follow ups, the texts were not answered in a prompt manner (up to a day after the desired walk). Not sure if they are having software issues, but the lack of comms made them. It seem reliable which is something we want in a dog walking service.

Windy City Dog Walkers is an awesome company. They are a professional service, extremely reliable,…read moreflexible, and accommodating to schedule changes. I have been using Windy City for over 5 years now and never been disappointed. Dog walks occur on time with individuals who care and treat your pet as their own. Our current dog walker, Victoria, is an amazing person. Every day our dog is so excited to see her and she manages to get hime outside in all types of weather and condition to make sure he gets the exercise he needs. We truly appreciate Victoria's lovely care of our pet. Windy City Dog Walkers are truly 5 out of 5. Highest recommendation.

Windy City Walkers is the absolute best! Ali has been incredible! They are professional,…read moreresponsive, and just so great to work with!

Have you ever been stressed out leaving your fur child behind when going on vacation? Stress no…read moremore, when you call Cara Care. Cara returns her calls promptly, professional at what she does, and she provides plenty of pictures of our dogs. If you're looking for the best pet care professional, Cara Care is it!

I cannot explain in enough words how fantastic Cara and her company is. We left several dog walking…read morecompanies for numerous reasons and Cara has come to the rescue, opened her loving arms to our pup and treats him as if he was her own. She is such a kind, hardworking and dedicated individual. It's clear that she can connect with animals in a way that many cannot. My dog Merlin is so in love with their cuddles, their silly games and in general just loves time with her. She's saved us in so many ways - on short notice, flexible scheduling, medical needs etc. SHE IS THE BEST. I don't usually write reviews but I would shout from the rooftops for her. You and your pet are in the best of care with her.

Thank you, Hershey and Savannah had a great time. We really appreciate you being on time and…read moreproviding that extra effort to every detail. We plan on being regular customers now that we have experienced your excellent service.

Highly recommend using Pet Care Now, Kara took great care of our dog and kept us up to date on all…read morevisits. I am glad I found Pet Care Now and will use them again.

I've been taking my dog to Dog Hotel for 4 years now, and I can't recommend this place more! This…read moreis the 3rd doggy daycare I've tried in the city, and it's the only place I trust. The staff is incredibly trustworthy, and they genuinely care about your pup! I not only take my dog here for daycare and grooming, but I also board her here occasionally, as it is one of the only places in the city that has staff on site over night. I learned that most other places in the city leave the dogs alone for about 7-8 hours at night! At Dog Hotel, there is someone here 24/7. I won't take my dog anywhere else!

This place sucks. If you want your dog to be in a big dark overcrowded plastic room for 8 hours, go…read morefor it. It's hard to trust them when the desk staff has no idea who the person you were communicating with via email was (same as other comments...does MARIAH even exist??) They also nickel and dime every extra thing. OH and look at the response to the last bad review. Yikes. Should tell you something. Can't wait til they sees this.

I wanted to recognize the team at Pet Care Plus for the care and professionalism they showed during…read moremy pup Kuma's 2-week Board & Train stay. I will be honest--there was an incident on the live camera feed that was very upsetting to witness, and I was ready to pick Kuma up the next morning. As a rescue puppy, seeing her mishandled by an employee broke my heart. What made the difference was how quickly and professionally Kate, the managerbresponded. She called me within minutes of my email, listened to my concerns, showed genuine empathy, and immediately put my mind at ease. The team took my concerns seriously and ensured Kuma was never placed under that employee's care again. Because of how Kate and her staff handled the situation, I decided to give it couple more days. Kuma was happy, well cared for and enjoyed playtime. Today, Kuma attends daycare twice a week, has a monthly pool pass, and loves her time there. The facility is clean and well maintained, but what truly sets Pet Care Plus apart is its caring and compassionate staff. Thank you, Kate, Monica, and Zoe, for taking such great care of Kuma!

Love this place! Take my dog to daycare here, and a few things I love - they don't require that you…read morehave to come 2-3x a week like many in Chicago. Just not realistic for us. Also, they have cameras! Something many in Chicago don't. Service is always so nice, and my dog who has not liked being dropped off at daycares in the past, LOVES coming here. She walks in and never looks back! One thing I wish is that when she's being boarded, they no longer send a daily report card unless you pay an extra fee which I don't love.

I have been very reluctant to write a review on City Pets, perhaps because I feel so sick and…read moreguilty for having taken Cooper here to get groomed just because their rates are less than at Kaiser's (two blocks away) - a good lesson to "buy nice or buy twice". Grooming: I initially took Cooper here for doggie day care since I was working and going to part-time business school. I noticed they offered grooming and decided to try them out since their rate was less than at Kaiser's. The second time I took Cooper for grooming, he came home with such a close shave! Lisa told me they had to take extra fur off since it was matted. I thought it wasn't a big deal until a year later when my husband and I noticed that Cooper's fur was not growing back. We took him to the vet to confirm it wasn't due to a medical reason, and she told us that his fur had been cut down too short that it destroyed his fur follicles. Please see the attached before and after photos. We are distraught that his beautiful fur has not grown back (his neck especially remains bare). Doggie Daycare: The dogs are not given walks during the day. Instead, there are just pee pads on the floor so that the dogs can relieve themselves inside. This can be very counter-intuitive for a puppy who has just learned to be house-trained.

Loved it here, very nice groomer , made my Elvis look super handsome and get lots of compliments…read morealso was very fast took about 1 hour and 30 mins for this haircut meanwhile other groomers were telling me it'll take more than 3 hours . Also affordable $75 plus tip for this specialty poodle haircut

I needed to get a new pet sitter for my two cats after moving outside the service area of my…read moreprevious pet sitter. I researched a bunch of pet sitters on Yelp and contacted a couple. Stephanie was very responsive and immediately set up an introductory call to get to know my needs and everything about my cats. Stephanie and her team took great care of my cats while we were out of town for a week. The app that Chicago Urban Pets uses allows you to include all the information, and pictures, of your pets. When the sitters come to visit, it lets you know when they have entered your home and after the visit the sitter sends you a detailed report and pictures. It truly allowed us to enjoy our vacation and know that our babies were being very well taken care of. Thank you Stephanie, Abbi, Oliver and Victor!

Chicago Urban Pets Review…read more We called Chicago Urban Pets in advance of our arrival to Chicago. We requested their services for 1 hour with our dog in our hotel room while we would be gone for less than 2 hours. This is what happened. Text message to company: Stephanie, Unfortunately, we aren't very satisfied with the services of the sitters. They arrived late, at 11:00 am, for a one hour visit due to "transport issues." We made it clear we were checking out of the hotel at 12:00 pm. We also made it clear we needed a one hour visit between 9:30-11:30 am. We left at 9:10 am and returned at 11:30 am while the sitters were still present. They said they had just gotten back to the room with Ivy. By our calculations Ivy's walk was very short. Additionally, as a result of the sitters showing up late, Ivy had an accident in the hotel and the hotel is charging us a $250 deep cleaning fee and a $100 annoyance fee. One of the two hours that we were gone was dedicated to your services that we did not fully receive and it also cost us an extra $350. I never want to poorly review any company, especially a locally owned company. But I feel I have no choice in this case. Is there anything I am missing regarding your policies for sitters showing up late? Jodi Watson Text response from company: Hi Jodi I am very sorry to hear about these unforeseen's. Additional costs from the hotel is no one's idea of a good time. Looking over our notes and communications it looks like you had expectations that were different from the nature of our policy and I will make sure Sophie calls you Monday so we can clears things out. Best Stephanie, owner Resolution: I spoke with Sophie on Monday, Jan 30th. The company felt a fair resolution would be to charge us $40 for a 45 minute stay, instead of $48 for a one hour stay, although the sitters were alone with Ivy for 30 minutes. The other 15 (ish) was with us present upon our return to the hotel. Sophie stated the policy is that if you book a sitter from 9:30-11:30, they can arrive at any time between those hours. So, technically, they could have arrived at 11:30 and stayed til 12:30 - even with our hotel check out at 12:00. Had we known this, it would have changed our timing of events and it certainly would have changed who we chose for an agency. The Gwen Hotel recommended we use their Consierge service when choosing a pet agency in the future. We feel this is a good idea.