my 86 year old dad was kept waiting for 3 hours. as much as I begged to expedite the staff was…read moreclueless and while people are sitting in agony in the waiting room the staff can be heard laughing loud and cracking up on their own jokes with no sensitivity whatsoever. Very unprofessional behavior. They lost us as patients and I would recommend to find other clinic because obviously they don't really care about their patients wellbeing.

I need to warn everyone about my experience at this office, specifically with Dr. Harpeet Walia…read more It's an administrative disaster capped off with genuinely shocking behavior from the doctor himself. The back office is consistently incompetent with insurance. You'll wait months for an appointment, then wait over an hour in the waiting room, only to be told your insurance is denied because they didn't file the paperwork. They will outright tell you they did, but when you call your insurance (Aetna), you'll find either nothing was ever submitted or you received a denial because they refused to fill out the form required by state regulations and their in-network contracting agreement. Then they blame you for it. But the absolute worst part was my interaction with Dr. Walia. After a year of this, I finally brought them proof that their office had used the wrong form--for the second time. Instead of apologizing, Dr. Walia took me into a side room and completely unloaded on me. He was condescending, yelled, and treated me like a child for daring to point out their mistake. It was a total Jekyll and Hyde moment from his usual calm demeanor and was honestly shocking. And guess what? After his tantrum, they suddenly "found" the form, submitted it correctly, and everything was approved immediately. Proving the problem was them all along. The cycle just repeated at my last appointment. They tried to turn me away again stating a claim denial. When I politely asked to step to the side while I verified the situation, the staff used strong language suggesting that I was unwelcome. Upon returning home, I find that once again, they failed to use the correct form. Now I want you to let it sink in that this was a RETURN visit for a previous turn-away several weeks prior where they claimed they could not secure any of my medication for "free". It turns out I had coverage during this ENTIRE period they were giving me this line about doing me a favor because my insurance wouldn't this or that. It's shocking how you trust, and follow the narrative of the people handling their duties, implicitly, only to find out reality is totally unrelated. Why even do this? How does this even happen? Save yourself the stress. The administrative runaround is bad enough, but being verbally abused by the doctor for holding them accountable is something no patient should ever experience. I wouldn't trust them with my care, or with handling a simple insurance form.

I took a family member here for cataract & new lens surgery on a Tuesday morning…read more This is located off of Duluth Highway directly behind the Chick-fil-A. Small building, good parking & easy access to/from- a ramp for those who need it as well. The lobby is very nice with a TV to occupy your stay. It's clean, well decorated & the chairs are comfortable for a waiting room. All staff members were very pleasant, and all smiled!! When they too my patient back they said OK to walk to Chick-fil-A for a coffee... that's as far as they will allow should they need me at any point during the procedure- keep your phone on! My patient said everyone was calm, they laughed & the procedure was an interesting process. Not scary!!! We go back in 2 weeks for the other eye.

I had an eye infection that was becoming cellulitis and needed to get in same day. I called and was…read moretold someone would call me back for a same day appointment and no one ever called. I called back and was told it was too late to get in same day and would've called another doctor had they told me that to begin with. These people do not care about their customers. It's sad. No call back with an eye emergency. Very disappointed in you.

Very good service of my 84 year old mom and the willingness to refer her for other specialties…read morebefore her procedure with them shows an adherence to good medicine.

Starting with the positive. Had an eye surgery with Dr. Niraj Desai. By far, this gentleman is the…read morebest, could not ask for anything more, a true professional and a master at eye surgery and his craft. However, everything billing-related has made this experience the absolute worst experience. This may come off harsh, but the fact is Milan Eye Center is incompetent when it comes to billing, and they refuse to take any responsibility. They hire a 3rd party billing company overseas, so every time you call their office to discuss anything "billing-related," you are automatically transferred to their overseas contracted billing partner. Why in the world would you hire such an incompetent company to handle all your billing? This is a multimillion-dollar eyecare practice. We knew this surgery would happen, and switched insurance plans as the new plan had a specific flat in-network $1,000 copay for each eye for Cataract Surgery. The total surgery should have cost $2,000, plus the additional co-payments for other doctor visits/eval pre- and post-surgery. Guess what? Milan Eye Center never billed UHC. At the last moment, we were forced into taking out a $5,000 loan from CareCredit to pay for the Cataract Surgery. To make matters worse, after the surgery, Milan Eye Center billing third party started sending bills for $3,900 for the same surgery. ; First of all. Milan Eye Center will NOT perform any surgery until the costs are all paid off in full, meaning you cannot enter the surgery room, hence why we had to take out the $5,000 loan. So a surgery that should have cost $2,000 with insurance ended up costing $5,000 + now they want another $3,900. Cataract Surgery is not $8,900, including insurance; the total to them should be $10,900? After the surgery, we spoke with the insurance. Milan Eye Center never filed it through them, even though they are in-network. After a year, we finally paid off the $5,000 loan we should have never had to taken out... and now they still want $3,900... As someone who has worked in healthcare, what this practice is doing is unethical and illegal. [Review 742] - 15th Review of 2025

Well I'm home resting after my first cataract surgery on my worst eye the left one. I've had 2…read moreretina detachment surgery in this eye in 2021 and a huge cataract grew very dense very quickly. I can't recognize the awesome staff enough! From the check in person and billing person at my check in both were kind and informative even though the AC was out in their area ! Once I was called back in about 15 minutes. They took my friend to the other waiting room bc it had ac The nurses that did my initial set up were great! Leigh and Susan were very good to me as were the others but I didn't get their names. Dr. Willman is excellent and he tells the truth but in a way that's not upsetting if that makes sense. Due to my eye condition there was no choice for me I had to do the laser, plus Dr. Willman had to chip away too. The staff make sure that you are comfortable with blankets etc etc. Plus they take them off when you get hot. Everyone was friendly and kind. I let everyone know that when I'm nervous I tend to talk a LOT but they didn't seem to have an issue with it. My actual surgery was scheduled for 11 but I didn't go back until 11:30. I had the best BP readings in my life at a doctor's office!! The nurse also used the vein that I wanted her too. Once she got the needle in my blood started going and went slightly overboard but she cleaned up everything making sure no blood got on my clothes. She even changed the dressing bc she said it was too messy for her liking! My follow up is tomorrow and my right eye is scheduled for 4 weeks. My eye feels irritated and scratchy under this big eye shield but not painfully so. I'll be glad for the shield to be removed tomorrow at the follow up. The surgery center was immaculate so bright and clean. I highly recommend CarlinVision!

I had actually stopped coming here because the other doctor that they started having me see was…read morevery dry and not personable at all. He would reach out to shake my hand then proceed to wipe his hand on his pant leg in front of me which I thought was rude and was very short when answering my questions. But I came back home, mainly because they performed my LASIK and I felt my eyesight was detonating and I should start wearing contacts/glasses again. I came in to set up an appointment and the ladies there were really nice. The office is always clean and they have a huge waiting area with plenty of seating and refreshments while you wait to be called back. The lady (I didn't get her name) I spoke with suggested I see Dr. Thornhill, after I told her I would rather see a different doctor than the one I saw the past couple of times I was there. I am so thankful for her because Dr. Thornhill restored my faith! He was very charismatic, funny, and just overall great energy! He answered all my questions and addressed any concerns I had. He also recommended eye exercises I can do since I'm constantly staring at a computer screen during my work day. So if you are not sure which doctor to see, I definitely recommend Dr. Thornhill.

Not on the glasses side. My glasses have been in for 11 days and they never reached out to let me…read moreknow. I called to check on them. The lady I was speaking to said yes they are in in since March 25th. I asked why I was informed and her reply was you are now informed and hung up. Bad customer service!

After 3 years now my health insurance is not working charging me $200 from my pocket. This is a…read moredisappointment and I'm not satisfied for the response and explanation of billing department. Do not make sense so I demand an explanation.

All the doctors were so helpful and compassionate with my elderly mom. The cleanliness,…read moreprofessionalism and overall care is the best in this industry. Thank you Dr M Patel for taking such good care of my mom.

This office positively epitomizes the professionalism and efficiency in eye care. The staff is…read moreamazingly caring and provided a very pleasant experience.

I recommend Milan Eye Center without reservation. I was referred to them by Bethel Eye Care for…read morecataract surgery. The staff and the doctor are kind and patient and answer any and all questions.

Absolutely terrible quality of care. Avoid at all costs! Follow up care (to remove cyst caused by…read moreptosis surgery) is zero unless you pay out of pocket even though I contacted the office within the follow up time frame, they had the audacity to flat out deny it was caused by ptosis repair surgery after I said I wouldn't pay $665 out of pocket to remove a tiny cyst on my right eyelid. It was the surgeon that admitted it was a cyst caused at incision site of the ptosis repair. Because the surgeon wasn't available within the time frame of the 90-day post-op period, I have to pay out of pocket (because they don't take my new insurance either but shouldn't matter as I contacted them within the 90-day timeline). Feel free to message me to get full details. What a scam!

Bad customer service. The Front desk name Amy is very rude to customer over the phone. She hung up…read morethe call while we have not finished the conversation. I called her back and she was arguing with me over the phone. This experience should not be happened at this professional service place.

I went here for an eye exam and wanted to know my options other than glasses. I had to be the one…read moreasking all the questions. I said "I don't like glasses, do I have other options?" "No" "Well can Lasix fix it?" Yes I guess but I don't do that." Ok what about contacts?" "I guess so." Not helpful at all. I will certainly find another provider interested in discussing all my options.

My husband had an appointment to discuss surgery after several rounds of medication injected into…read morehis eye did not work at all. We arrived 20 minutes early and found the waiting room packed. Mask mandate but a packed room! When we checked in, we were immediately told that only one person could go in to see the doctor (again, but waiting in a packed room!). I told the receptionist that my husband is almost deaf and cannot see well (think about fine print when you have a huge dark spot in your eyes), and that I was with him to ensure that he understands the procedure, the pre- and after-care, and the possible risks associated with surgery. Also, as his spouse and caregiver, I should know all this as well. Still: No, only one person can go into the room. Very upset, we left and when we came home, I called the office to complain and let them know that this is discrimination against a disabled person, denying him his patient's rights. Then we were told that he was not scheduled to talk about surgery but for yet another injection. Also, IF the doctor wanted to talk to me, I would have been called in. That is not what my husband heard at his previous appointment. Based on the denial of assistance plus the way it was communicated to us, we will not return to Georgia Retina.

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Still waiting on my returned call to schedule my eye surgery. Went here in a referral from my eye…read moredoctor I had the evaluation done for my cataract surgery and did I not schedule it that day because I had another medical issue I wanted to resolve before scheduling my eyes. I was told thanks no problem and they understood. The said just call and they would schedule the surgery over the phone since I had completed the preliminary steps. 3 weeks later I was clear to schedule. Phoned the number I was given was not answered but I left a message as directed. 1 week went by and no call. I phoned again, no answer but directed to the message center. Left another detailed message. 4 days later , no call. I called the office direct and spoke to someone who said she didn't schedule the surgery but would transfer the call to a lady who could handle that. After a couple of rings, no answer message machine. Left another message. To day is December 25. Still no return call. I completed my second eye surgery with Atlanta Ophthalmology associates. Last week. Surgery was fantastic. Very professional and not an assembly line practice. Thank you Wolfson for being so incompetent and allowing me to find the best eye surgeon in Atlanta. Still waiting by the way.

This place has no respect for people's time. What's the point of setting an appointment if you end…read moreup waiting nearly two hours just to see the doctor for five minutes? It's incredibly frustrating and unprofessional.