This is an update to a recent 1 star review that I submitted on an annual inspection of our heat pump and gas furnace installation we had completed two years ago. Turns out that this huge company has had to outsource some of its customer service scheduling tasking to a third party organization that is experiencing some AI glitches. My original recent Yelp review triggered management into action and all my concerns have been resolved to my 100% satisfaction. Most other large companies would've just said, "oh, well" and moved on, but not Peak Home Performance. If you are looking for a high quality product that is backed by highly trained staff and professional management, call Peak Home today! By the way, the latest technology advances in Heat pumps has opened the doors to the Rockies...and the system is fantastic! read more

Horrible prices. Overcharged by a ton. They charged 4 times what they should have for a blower motor only to find out it wasn't the blower motor that was the problem. They refuse to do anything to make that right. They tried to charge $1600 to change some smoke detectors. The plumber drained the hot water heater into my grass killing a portion of the grass when he should have put the hose into the rocks. I had to have him move it when I noticed. I will never use this company again. read more

Have been bumped multiple times for an A/C repair. There has been no "priority" demonstrated through their "Peak Advantage" membership. They were great as SOCO. Not so great now. read more

Did not successfully obtain the mechanical permit that I paid them to execute. Do not go with Peak Home Performance to avoid this situation. Poor communication after the job was complete. Does not stand behind their work. Poor quality company. read more

Cancelled my appointment for system tuneup day of and never attempted to reschedule. 2d time in 2 years, might be something to do with the Home Depot special because it only happens when using the HD home services. read more

Peak home performances did our electricity in our house and our furnace .Colin and his team did an excellent job when he was working for them. Now we are trying to get our furnace serviced and we keep getting the run around all of a sudden every one is sick. read more

Super friendly service. That is where the service ends. Tech came out to do an estimate. Two days later I noticed my A/C wasn't working. I went downstairs and checked the unit. All covers were left off and it was switched off. Thankfully I figured out that the covers have to been on for the system to work properly. read more

If I could leave 0 stars I would. I had the absolute worst experience with Peak Home Performance, and I strongly caution anyone considering doing business with this company. On July 25, 2025, they performed work at my home and charged me an outrageous $1,125.90 for a simple repair that, at market rate, should have cost $350-$600 at most. Here's the breakdown of their scam pricing: $975 for a ¾″ vacuum breaker that costs $90-$170 at Home Depot. $276 for three copper fittings that retail for $3-$10 each. That's no more than $30 total, yet they charged almost 10x the real cost. This was blatant price gouging. No prior approval was given for charges this inflated, and when I disputed it with clear evidence of standard pricing and labor costs, I was completely ignored for 3 weeks. To make matters worse, their labor charges are equally unjustifiable. Industry standard in Colorado Springs is $85-$100/hour, with this type of job taking 2-3 hours maximum. Instead, Peak Home Services inflated the bill far beyond reason. Afterward, I had another plumber come out to review their work, and he confirmed what I suspected: they saw that I was a woman and assumed I wouldn't know the difference, so they took advantage of me. This is predatory, discriminatory, and disgusting behavior. I formally requested a reimbursement of at least $525.90 to bring the invoice in line with fair market pricing -- and was met with silence. This company preys on people, especially women, who they assume won't question their outrageous markups. It's dishonest, unethical, and should be investigated. I will be filing complaints with the Better Business Bureau and the Colorado Attorney General's Office for Consumer Protection. Peak Home Performance is nothing but a rip-off operation. Save yourself the money, the time, and the frustration. This company is not trustworthy and does not deserve your business. read more

Replacing A water Regulator, I called 3 days in a row to speak with someone about the price they charged. They charge over 900.00 dollars to replace the unit. I was informed they had to mark up the the price of the water regulator, due to they had to cover the warranty. The price they charged was approximately 360 dollars, the rest went for labor. This to me was being over charged. According to the internet, $300 to $650 The estimated cost to replace a water regulator in your home in Colorado Springs, CO typically ranges from $300 to $650, including labor and materials. On average, homeowners pay around $400, with most spending between $200 and $700. Factors such as the type of regulator, labor rates, and installation complexity can influence the final cost. read more

At first I was impressed by the sales person was very good at what he did and explaining everything up front. But the first installers did a sloppy job . Their boss and another helper came back out to finish the job cause it was a 2 day job getting out units out and new units in and installed properly. First time rating was like a 2 or 3 but when the second team came out and did everything that was explained to me by the sales person the foreman made sure I was satisfied with the work that was done. Then the last tech came out to make sure AC was ready to be used this summer due to I had system installed in winter time my furnace was 56 years old lol but coat was about avg and the kicker 15 yrs parts and labor and lifetime on the heater exchange was a true selling point. So I'm very happy now that all the work is done give them a rating of 4.5 now. Thank you for all you did making sure I was a satisfied customer. read more

Strongly recommend looking elsewhere. They are priced higher than competitors. We signed up for an A/C tuneup at Home Deport, and Peak Home has the Home Depot contract. So I was expecting quality given Home Depot's trust in them. The experience devolved into them replacing a few furnace exhaust pipes for $700+. We then needed to replace the entire A/C so we got a quote from Peak Home. They were expensive compared to competition, and the company that we went with ended up replacing the furnace exhaust free of charge because it wasn't to code. Honestly, their communication, knowledge, and expertise are substandard. Don't fall for the Home Depot contract pitch. If you're in the Denver area, go with Absolute! read more

Terrible customer service. Second year in a row service has been cancelled due to a sickness. Just seems odd that it occurs back to back years for the same reason. I will go with another company just like last year. I believe it has more to do with them not wanting to honor the special rate I got through the Home Depot. Do yourself a favor and just find a different company from the beginning. read more

Lyle has done a great job with maintaining my generator and doing great work. He explains everything.

high prices and all they want is the opportunity for a hard sell. the technician would not give an estimate- they needed to have a "comfort guy" come and give a 90 minute hard sell presentation- when I said I just wanted estimates, the dude left. company seems like they are looking for suckers and not trying to help their customers. went with a different company and had a totally opposite and positive experience. i would avoid read more

if you are looking to purchase a generator from Peak Performance, think twice. We paid $27,000 for a Generac generator that was installed in mid December. It has never worked from day one when they tested it. They are doing nothing to help get us a new one installed and saying it is a warranty issue. "Generac" has done nothing after many many phone calls. It has been over a month. I think things woul be very different if Peak did not have their money. They just don't care about following through with their customers. read more

Patrick and Colin were prompt, courteous and thorough. Patrick explained the process and asked if we had any concerns and questions we wanted addressed. They worked efficiently and were done in about 3.5 hours (we have a 4000 square ft. house). We saw pictures of our ducts before and after. We would highly recommend them for your duct cleaning services. read more

My name is Edith, my new furnace was installed December 13, 2024. Peak Performance was hired from a promotion for a cleaning. I had no idea how serious my furnace condition was in until Tom brought it to my attention by showing me how the burners were firing wrong and he was very concern about the emission that it might be admitting. So Tom also put a carbon detector and sure enough it did register carbon. He was so concern he spoke to his manager Nick regarding my situation and his concern. I owed a ton of gratitude to these two individuals for their kindness and concern; in my minds eye they are both angles in disguise. I couldn't have done it without their intervention. I will never forget these two individuals. The service installation was also professional and friendly. I would definitely recommend this company. You can"t go wrong!!! If there was a 10 star that's what i would rate them. read more

The crew from Peak Home Performance were great Nick the salesman was great no high pressure. All went as we were told about the install of our whole house Generator. The price that we were given was much better value than the price we got from another salesman. I will be calling them again if I need Heating or Electric work done you cant go wrong with Peak Home Performance. Richard & Kathy Witt Peyton ,Co read more

christian was awesome i felt reassured and blessed to have him come out to look at my system. thanks christian you are awesome. still waiting on that call back though. read more

Recently had my Highlands Ranch whole house HVAC replaced. Several estimates and settled with Peak Home Performance. Anthony and Josh arrived punctually, after informing they were on the way. Extremely polite, professional and no-nonsense. It was an attic install and clear they had done it more than once in the past. Explained everything and pointed out future maintenance tips along with a full review of their work. Highly recommend for value and installation craftsmanship. read more

Paid over $16k for the hvac system we purchased, had a problem w a water pump a couple years after it was installed and had water coming through the ceiling. Callled them thinking they would honor the warranty on their work, which they didnt. To add insult to injury, the tech they sent said you should have a pan under the unit. Asked if there was supposed to be one, why didnt they install one. Bottom line they wanted 2000 to fix the pump problem. Skip ahead a few months and the smart thermostat dies because it isnt getting power. Brought out another hvac company and they determined something w the breaker was wrong. Had to hire an electrician and he came back w the breaker was the wrong kind for a system that also did heat. Very sorry i went w them based on all thats happened read more

We called on a Saturday because we had electrical issues with several kitchen outlets. We were told the master electrician would call to go over everything prior to a technician coming out. The master electrician never called and then the technician showed up and was literally in the house for 30 seconds and pressed a button and we were charged $178 which was the discounted rate from the original quote of $210. We probably could have avoided the service call all together if the master electrician would have called and maybe asked us to try a couple basic things. Not happy with the "discounted" rate for a 30 second service call. I understand that their time has to be compensated but come on!! Will not recommend this company to anyone! read more

These Sleaze Balls Hide From Answering There phone For 2 days then Sunday Night I finally Speak To Mrs Gallegos I Presume I make sure They are not coming out from Colorado Springs I Checked there address 719 Seedling Ct. no such address on Zillow they apologize they were Sleeping it off from 2 nights before Friday Night is Party Night they ask if they still can repair the A/C On Monday or Tuesday I Had A Professional Come out and it was a minor problem 99 degrees for 2 days , I just checked my credit card was charged I spoke to AHS on Monday they stated charges refunded AMEX tells me this morning they had not reversed up front charges of service call 75.00 AMEX Reverses charges And will decide if they can be a merchant any longer with this type of behavior I pay 800.00 a year to AHS 27 Year Member AMEX 26 Yr Member . read more

3 weeks later and they have replaced our AC with a 3 1/2 ton and put in ANOTHER return air in the basement. (Originally recommended and installed a 3 Ton) It still won't get cooler than 76* even with running all day long. They are trying to fix but it's not quite there. Hoping we can figure out a resolution. read more

Needed an AC tuneup. Scheduled two appointments, both a no show. Initially contacted at home depot, where they scheduled an appointment a week out at 10am. After a no-show I called to get help and they suggested the home depot sales people couldn't schedule appointments. Ok, sure. Scheduled another appointment via phone for the next week. Again a no show. When I called in they stated that "The appointment was cancelled." I don't know by who, and noone called me to let me know. The good news, they can schedule my appointment by the first week of September. Kinda sad given that the original appointment was 7/11/2023. I told them pass. I get it, things are kinda tough for businesses these days. I'm flexible. At least notify me when you can't make the appointment, or tell me right off you don't want to do it. read more

Paid $7500 for a new furnace for a 2nd home in Florissant. They set the thermostat at 75 degrees to without checking the propane level. When visiting the home, a strong smell of gas was encountered and the tank was completely empty. Their inspector failed to inform me of this. They have denied any responsibility for their negligent actions. absolutely do not use this company under any circumstances, they are thieves and liars. read more

Scheduled an at home appointment with their rep at last weekend's home show in Colorado Springs. Stayed home for the appointment but they failed to come to my house. Guess they don't care for my business! read more

Had them out for service of my furnace and I immediately got a high priced sales pitch for a new system even though the furnace was working just fine. read more

We had Peak Home Performance come out to clean/ tune up our furnace. In the process. Jacob, our service rep, noted our humidifier was not working. He checked and felt we needed a new solenoid for the unit. Over the next few weeks we did notice thar our house seemed to be drier. I called them back and requested he come out and replace the solenoid. Honeywell, the manufacturer had changed the design slightly and the replacement was going to take some jeryrigging to make it work. Jacob said he could buy a few parts to make it work but actually took our solenoid apart and found a very small filter which was clogged. He cleaned this and reinserted the old solenoid and it worked fine! Best part is he did not charge anything- not even a trip charge. A truly honest service man and reputable company. I strongly recommend Peak Home Performance as a very reliable and truly trust worthy company to deal with for your home HVAC needs! read more

(Negative Stars isn't an option) This company installed a Rheem Water Heater in my home 8 months ago. The Water Heater has a faulty gas valve. Peak Performance is no longer in the plumbing business, but has refused to at least send some one over or offer a credit for us to get this taken care of, and they were quite rude. Every plumber I've called has the exact same response, Peak Performance installed a water heater that has a faulty part and now is refusing to take responsibility. This company's customers service is terrible, and so is their sense of responsibility to their customers. read more

Josh and Christian did an outstanding job! Our furnace went out in the morning just when a snowstorm was coming that evening. Hard to get anyone to come out here, 27 miles SW of Canon City. They came the same day, and all the way from Colorado Springs. Because they had to first come and diagnose the problem, and after that bring a new furnace out here, they could not start the install until mid-afternoon. They stayed until it was finished, at 7:45 PM, way beyond the call of duty. They said they wanted us to be warm when the snow flies. Josh and Christian are highly skilled and very professional. They did not cut any corners. They took the time to do the job right, despite how late it got for them. We highly appreciate what they did, and we highly recommend them! read more

Peak Home Performance just completed a multi-zone mini-split (ductless air conditioning) installation for us, and we are very happy with the result.  Our project was notably long and complex.  Most mini-split installations can be completed in one day, but our job took three days. One reason that our job took so long was that it involved routing gas lines and a dryer duct.  Peak Home Performance had the necessary breadth of knowledge and experience to cover these parts of the job as well as installing the mini-splits.  Another issue was that our house is nearly 100 years old, and has many design quirks that made the mini-split installation difficult.  Fortunately, the Peak installation team was able to perform the necessary design engineering on-the-fly, creating clever, robust solutions to those problems. Shaun Harney at Peak created the initial project quote for our job, and he gave us great confidence in Peak's ability to complete the work.  He has extensive HVAC field installation experience himself, which allowed him to expertly address all of the issues we raised.  His attention to detail was also a strength.  For example, he noted that the condensation pump for the head units can be annoyingly noisy in bedrooms, and he took steps to move those pumps to locations which would mask the noise. The installation team was lead by Francisco Panelo, who was professional and competent.  His work ethic and commitment to a robust and attractive installation were very helpful.  He even expressed willingness to work on our project on Saturday, if necessary, to get the job done.  One clever insight he provided was to use an air vent in our boiler room as a port for routing one of the line sets.  He did much of the work himself, personally, though Matthew who was his primary assistant for the job, also did excellent work.  Together they made a great team. We heartily endorse Peak Home Performance as a reliable source of skilled, efficient installers of HVAC systems.  They provided a very competitive bid, were always on time, and responded to every concern and issue that we raised, promptly and effectively.  We will certainly plan to reach out to them any time we have any HVAC service or installation problem in the future. read more

Peak home performance has now completed two major and very complicated projects on our house. The first was a complete ducting of the main part of our house and adding forced heat. They also serviced and replaced our other furnace. A few months later we contacted them for adding air conditioning to the house. During all of our projects they have been timely, courteous and extremely well priced. We had so many contractors disregard our request for quotes but they priced the work for us and honored the quotes. Not only was the dispatch very helpful with open communication, their technicians were always polite and dedicated to getting the job done. After completion of all of this work they even sent us a massive gift basket! Amazing customer service and concern for their customers. We highly recommend peak home performance!! read more

This business responded quickly to our service request, and had a technician at our house within 24 hours. Mitchel and David were friendly, knowledgeable, and thorough fixing the problem. They also took time to clean our outdoor a/c units and give us tips for future maintenance. read more

Our heater went out the last time it snowed and they came and fixed it within 25 minutes. Incredible.

This company is a rip off, made an appointment with a kid at Home Depot for furnace quote. Good salesman said they would do this and that, charged an extra $500 to redo the cross over under the house. They charged over $6000 to install a $2000 furnace, failed inspection (which took me over a month to get a response for). Didn't do the work the sales man said they would. Crossover was not tinned out like agreed upon, and over all poor quality work. Finally got them to come out and fix inspection issue, they re-worked the cross over which was still not acceptable. Left review on their website, owner said he would have office contact me, emailed him pictures and additional information I think that was two months ago and still nothing. I just spent the last two days and more money fixing the cross-over after I found that it wasn't even completely attached to one side of the house when I was doing some pipe insulation to get ready for winter. DON'T DO BUSINESS WITH THIS COMPANY and if you do get everything in writing before you make a commitment and research the prices on what they want to install. Home Depot should be ashamed they use a company like this. read more

(Could not give zero stars, hence the inflated rating.) Peak Home Performance is absolutely terrible. I can't think of enough adjectives to express the second-rated nature of Peak Home Performance's service. They blundered my job magnificently on so many levels. Firstly, they sent an unexperienced technician to my home to troubleshoot a furnace issue. He decided that my switch was bad (I later found out, an incorrect diagnosis), then he left, and returned in an hour with a "switch" which he installed in the furnace (this was not the correct switch for my furnace). After turning furnace on and off, he left. Well, furnace was still not working due to the incorrect switch. Even though the switch was erroneous, the technician decided he could "fool" the furnace by putting an oversized fuse (7 amp rather than the 5 that is standard) in the circuit board. When I asked him to return, he now "discovered" that my furnace had a short. He found something plugged into the circuit board, which he incorrectly traced to an adjacent sprinkler system. He determined I had my sprinkler system wired to my furnace. WTAF? I wasn't home to show him it was actually an air purifying mechanism using the furnace's accessory terminal. He proceeded to void my home warranty by telling the warranty company the furnace was used in a non-conforming manner. This is Keystone Kops stuff. I sent a video showing that the technician was incorrect, and they ghosted me like a hot social media influencer. This would be comical if it potentially wasn't costing me thousands of dollars. Let's see: unprofessional staff, unprofessional management, non-responsive management, incorrect diagnosis, undertrained technicians . . . I can't think of how they could have screwed this up more; I think they covered all of the bases. If you think you're lucky, and they wouldn't completely fumble your furnace job, then I highly recommend them. read more

Peak Home Performance is up to the challenge. We had a leak somewhere behind the wall between two bathrooms. Leak detection is one service offered by PHP, and we needed a professional. I called, they answered, appointment set. Mr. James, Kevin James is the professional assigned to our case. He arrived promptly for our appointment. I proceeded to describe the leak situation as we knew it He didn't hesitate to investigate. Kevin assessed the back to back bathrooms and low and behold, he found the source. Kevin explained what would be involved in the repair of leak and replacement of tub faucet. He answered my questions and provided details including time to fix and total cost. We set up a time for him to return. Kevin arrived and got down to business. I checked on progress as pics will show. This guy is professional! He protected our floors, which was especially helpful with all the snow outside. He made efficient use of time and finished well within his predicted estimate. That includes a cleaning up of the area. Let me say, I was concerned about having to have tile replaced after the repair. Kevin installed an escutcheon that eliminated any need of additional work. That was and is a huge relief. We will be calling Peak Home Performance for any of our future plumbing needs. read more

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We are so pleased with this company - Peak Home Performance! We contacted Shawn for a quote for a 2 compressor mini-split AC system and he came the next day. He was thorough, knowledgeable and professional- and his rate was competitive. They install Fujitsu units - highly rated. They installed 3 days later - a great, efficient team and perfect attention to details. The units are quiet and effective. We highly recommend Shawn and his team! Amy and Bill Scott read more

I just want to say that being a small business owner in the springs for 28 yrs I would recommend Peak Home Performance. I have needed heating and air service in my shop and home. This company is A1 at their job. The service men where respectful of my home. They were on time and cleaned up after the installing . They were very informative of how to use our new system. From the quote to finish, they did what was promised. read more