We had a wonderful experience at Hendrick Honda of Hickory. Vince and Art helped my daughter…read morepurchase her car and made the entire process easy, transparent, and stress-free. Both were patient, knowledgeable, and genuinely cared about making sure she felt comfortable and confident with her decision. As a parent, I really appreciated how supportive and respectful they were...no pressure, just great service. Highly recommend this dealership, and definitely ask for Vince and Art if you're looking for a smooth car-buying experience.

This dealership is the absolute worst. I purchased my car just 3 months ago and have already had to…read morebring it back over 3 times for electrical issues that remain unresolved. Getting the vehicle repaired is nearly impossible unless you're prepared to waste hours sitting at the dealership. They claim they can only offer a rental once they diagnose the issue. That's convenient. How many visits do you need to diagnose the same issue? I work full-time and have a small child to care for -- I cannot keep returning again and again for the SAME issue, and I don't have the option of going without transportation. There is no way this car ever passed a true "certified pre-owned" inspection. They sold me a vehicle with obvious, ongoing issues -- and when I asked them to buy it back, they said they would, but only if I agreed to roll over $3,600 in negative equity. In other words, I get punished for their dishonesty. And the kicker? A manager actually tried to persuade me to remove my last 1-star review in exchange for a free oil change. How about FIXING MY CAR instead of bribing customers to stay quiet? I'll make sure everyone I know hears about my experience and why they should avoid this place. I'll also share it across every platform I can. I've always stuck with Toyota, but I made the mistake of giving Hendrick a chance -- never again.

First, I just want to take a moment to brag on Mr. Nathaniel Rogers, service director at Mike…read moreJohnson Hickory Toyota, who delivers to his customers what I refer to as, Chick-Fil A customer service; I think it safe to say that not many fast-food restaurants come close to exemplifying such exceptional customer satisfactory! Nathaniel is an honest man with good candor and integrity. His pragmatic approach allows very little room for biased decisions when dealing with complex situations. Throughout my service experience, he was very informative (keeping me updated and in the loop) responsive, and punctual. I felt heard, understood, and like a part of his Toyota family! I have been a proud Toyota owner for almost 20 years now; I've visited many other Toyota dealerships from Statesville to Charlotte. However, for the past 4 years, Mike Johnson has exceeded my expectations! The staff are always kind, and the waiting area is always clean and feels very warm and inviting. The environment makes the wait not feel daunting. Taking your car in for service can be a bit stressful at times, especially when the technicians come to you at every visit with a long list of needed services, with a few that you kindly decline, only to have them come back a second time with an additional service that you need, causing you to feel pressured and overwhelmed. I have never felt that way at Mike Johnson Toyota, I don't feel like I'm being bamboozled, I know that I can trust that if my tech. I will continue to return for services and will continue referring family and friends for any auto needs! A huge thanks to Andy, Nathaniel, and all staff at Mike Johnson Hickory Toyota, for always going above and beyond to make their customers feel appreciated!

If I could give zero stars, I would. I paid $36,000 cash for a truck from this dealership, and the…read moretransmission failed just 31 days after purchase. That is completely unacceptable and raises serious concerns about the quality and inspection of the vehicles they sell. A major component like a transmission does not just fail overnight without warning. This makes me question whether the dealership knew about the issue or failed to properly inspect the vehicle before selling it. Now I'm stuck facing thousands of dollars in repairs on a truck I just bought. I trusted this dealership and feel completely let down. Spending this much money, only to have the vehicle become unreliable almost immediately, has been a terrible and stressful experience. I strongly encourage anyone considering buying from here to be extremely cautious and have any vehicle independently inspected before purchasing.

Had a scheduled appointment with Mich's Foreign Car Service Shop for my 2nd time getting service…read moreand the shop manager always impresses me with his kindness and knowledge. His customer service is beyond AMAZING and he how he shows up for his customers every single time! When I was there Thursday morning to get my yearly inspection done for 2026 and i had he gentleman top off my fluids in my vehicle. Not time yet for oil and filter change, so we checked just about everything else!

THEY ARE GREAT AT PUTTING LIPSTICK ON A PIG! THEN THEY GET TO CHARGE YOU AGAIN WHEN YOU BRING THE…read moreCAR TO THEIR SHOP FOR REPAIRS WHEN IT BREAKS DOWN. I truley believe Michs buys vehicles that have alot of issues, they put some "lipstick" on it and then they sell it. Shortly after you buy it, everything starts going wrong. They do offer a warranty. However, it typically does not cover whatever your vehicles issues are. At this point my best option is to park the POS and pay down on it until I can trade it. I will never deal with Michs again. Our 2019 740i has had over $13k in repairs since it was bought 6 months ago. That is not an exaggeration. If you buy a car from them, I would suggest at minimum looking at the CARFAX, and then take it to a trusted mechanic and have them go over it, before you buy (something my dumbass didnt do). Michs has a great setup, they make money from selling you a car, then make even more money from fixing it! Hell of a business model. Time to call the BBB.

Outstanding Experience at Cloninger Ford with Ty Flowers!…read more I recently purchased a 2017 Chevy Cruze Premier from Cloninger Ford in Hickory, NC, and the entire experience was exceptional. From the moment I walked in Ty Flowers provided top-notch customer service. He was knowledgeable, friendly, and truly went above and beyond to ensure I found the perfectttttt car! The Chevy Cruze I purchased was in pristine condition and Ty made sure the process was smooth and stress-free. Even the finance department was a pleasure to work with!! Everyone is friendly and professional. I highly recommend Cloninger Ford and especially Ty Flowers when purchasing your vehicle. Cloninger has earned my trust and I wouldn't hesitate to return in the future! Hands down the best car-buying experience l've had!!!

Cheaters. And no client service at all. Horrible place to buy car ever…read more Ive bought used RAM cummins 2021 at 2025. Right next day after i bought it it started to crank very bad. I found that it was partially filled with regular gas, instead of diesel. They told me that it was impossible. And i just need to drive more to use all the fuel and get new one. Even it was bad for fuel system. But now i already sold my truck and filed cancelation of my gap policy at 24 of march. And today, 4 of may i still have no result and no real activity from dealership. And especially from Frank Zambrano, he is responsible manager.

The folks at the Hickory location are idiots! Do not attempt to sell a vehicle to them, as they do…read morenot know the DMV requirements for registration and titles. I was selling my car that was registered and titled in my trust, and had ALL of the legally required documents per NC statute and required by NCDMV. They declined to by it as they said I needed to show them the entire trust. Funny, Hickory Toyota had no problem buying my car and changing the title using the same exact documents I presented to Carmax. Do not go to Carmax, go to Mike Johnson's Hickory Toyota (a Carmax participant) first and save yourself time and frustration. They offer the same if not better price for your vehicle.

ASK FOR JERMEY With…read morethe way Jermey treated my husband on the night of 10/25/24 I'm sure everybody that works there is amazing. Jermey made sure that not only my Husband was comfortable with his choice, but I was comfortable as well- and I was stuck at home with our toddlers. We ran into so many problems with 2-3 other places that just left my husband so upset and feeling defeated that when he FINALLY took my advice to go to Carmax he came home and said something to me that no wife has ever heard before: "I should've listened to you" Thank you Jeremy for allowing me to hear those words!!

Ask for Andrew V!!!!…read more Real Review from A Real Customer!!! Ask for "Andrew V", he is Top Notch! He went out of his way, above and beyond, to help me make the right decision, not try and sell me a car. He fought to get me a great deal. Seriously, ask for Andrew!!! You'll thank me

STAY AWAY or you will regret it bought a Hyundia Santa Fe…read more6-months ago had to replace the motor for $9000. Car cost $12000. I called the dealership to see what they would do about this, gave me the run around so I wrote several bad reviews in different places to inform people about buying a used car from them. Bad thing is there parent dealership is Everett Chevrolet so that says a lot about them to. Well long story short the dealership called me and ask what they could do to resolve this problem if I would take down the bad review. I told them not until they pay for the motor in the bad car they sold me. They should have known about this car before they sold it to me and knowed they had bad motor. I waited for there call finally had to call them said we will not do anything. Sorry Please think before you go there and read a lot of reviews as I should have . Thank you

First I will start with .... Jose "Joseph" Martinez ! From my first phone call this very morning…read moreuntil us pulling out with our car, could never and have never had such an excellent experience. A leader is or appears to be as good as his soldiers and the soldiers will only be as good as their leader. In this case, we have a perfectly running oiled machine from the top down. The phone call at 9:02 am with Jose "Ill hold it for you " Boom, we role into Conover from Charlotte at 4pm. As soon as we get out of our car, Jose was there to greet us. Handed us the keys and said " take it for a spin". We did and we said " we will take it ". Jose took down all of our information and passed it to Don McGee. Another " Get it done " professional. Between the two, they did not miss a beat ! Aside from the car being in pristine condition to begin with, they took it, cleaned it even more, filled it with gas and had us gone in two hours, just as he said. I did not meet the owner but I will tell him this should I get the chance... " Do not lose these men and don't change a thing " Soldiers are only as good as their leader and the leader is only as good as his soldiers. We are proud to say we found, trusted and did business with Jose " Joseph " Martinez and Don McGee at Trading Post Super Store in Conover North Carolina. These are good honest get it done professionals. Thank you gentlemen !

Stopped by Trading Post to look at a vehicle for my mom. Took it for a test drive and decided this…read morewas the vehicle...it was in great condition and priced very well. Worked out a time to go back and work with Renee. She made the process effortless and I would highly recommend going by and seeing her. From start to finish she was there every step of the way, answering any questions/concerns we had. If you're looking for a great deal, no frills and an all around fun and enjoyable car buying experience...visit Renee at the Trading Post, Hickory!

Mountain Mitsubishi is running a very deceptive ad. It involves a scratch off scam where it…read moreappears that you have won a prize only to find out it is a cheap tactic to come to the dealership. Fortunately, I didn't fall for it, but I'm hoping this post will keep others from doing so. If there advertising is this deceptive, what does that say for their sales practices. Please be wary of going to this dealership.

I wish I could give this location more stars! I bought a car from here a few years ago and I bring…read moreit to this location even though I live over an hour away to get it serviced. They are by far the nicest group of people and always so helpful. I highly recommend purchasing a vehicle from here and using their service department.

Great service and surprisingly reasonable prices. I needed the serpentine belt and wipers replaced…read moreon my S430. My local Goodyear quoted me $140 for the belt and install and $40 for wipers. Hendrick did my belts for the exact price of Goodyear but with authorized MB techs and the MB wipers were $45. That my friends was a fabulous surprise. I'm sure other more technical items are far more expensive but in this example, two thumbs up!

This dealer is shared with BMW. You can look around outside and no salesman will make contact with…read moreyou. If you are interested in a vehicle, you have to go inside and register. This is a smaller Benz dealer, limited inventory. They do have a service dept for both BMW and Mercedes Benz.