First, I just want to take a moment to brag on Mr. Nathaniel Rogers, service director at Mike…read moreJohnson Hickory Toyota, who delivers to his customers what I refer to as, Chick-Fil A customer service; I think it safe to say that not many fast-food restaurants come close to exemplifying such exceptional customer satisfactory! Nathaniel is an honest man with good candor and integrity. His pragmatic approach allows very little room for biased decisions when dealing with complex situations. Throughout my service experience, he was very informative (keeping me updated and in the loop) responsive, and punctual. I felt heard, understood, and like a part of his Toyota family! I have been a proud Toyota owner for almost 20 years now; I've visited many other Toyota dealerships from Statesville to Charlotte. However, for the past 4 years, Mike Johnson has exceeded my expectations! The staff are always kind, and the waiting area is always clean and feels very warm and inviting. The environment makes the wait not feel daunting. Taking your car in for service can be a bit stressful at times, especially when the technicians come to you at every visit with a long list of needed services, with a few that you kindly decline, only to have them come back a second time with an additional service that you need, causing you to feel pressured and overwhelmed. I have never felt that way at Mike Johnson Toyota, I don't feel like I'm being bamboozled, I know that I can trust that if my tech. I will continue to return for services and will continue referring family and friends for any auto needs! A huge thanks to Andy, Nathaniel, and all staff at Mike Johnson Hickory Toyota, for always going above and beyond to make their customers feel appreciated!

If I could give zero stars, I would. I paid $36,000 cash for a truck from this dealership, and the…read moretransmission failed just 31 days after purchase. That is completely unacceptable and raises serious concerns about the quality and inspection of the vehicles they sell. A major component like a transmission does not just fail overnight without warning. This makes me question whether the dealership knew about the issue or failed to properly inspect the vehicle before selling it. Now I'm stuck facing thousands of dollars in repairs on a truck I just bought. I trusted this dealership and feel completely let down. Spending this much money, only to have the vehicle become unreliable almost immediately, has been a terrible and stressful experience. I strongly encourage anyone considering buying from here to be extremely cautious and have any vehicle independently inspected before purchasing.

Had a scheduled appointment with Mich's Foreign Car Service Shop for my 2nd time getting service…read moreand the shop manager always impresses me with his kindness and knowledge. His customer service is beyond AMAZING and he how he shows up for his customers every single time! When I was there Thursday morning to get my yearly inspection done for 2026 and i had he gentleman top off my fluids in my vehicle. Not time yet for oil and filter change, so we checked just about everything else!

THEY ARE GREAT AT PUTTING LIPSTICK ON A PIG! THEN THEY GET TO CHARGE YOU AGAIN WHEN YOU BRING THE…read moreCAR TO THEIR SHOP FOR REPAIRS WHEN IT BREAKS DOWN. I truley believe Michs buys vehicles that have alot of issues, they put some "lipstick" on it and then they sell it. Shortly after you buy it, everything starts going wrong. They do offer a warranty. However, it typically does not cover whatever your vehicles issues are. At this point my best option is to park the POS and pay down on it until I can trade it. I will never deal with Michs again. Our 2019 740i has had over $13k in repairs since it was bought 6 months ago. That is not an exaggeration. If you buy a car from them, I would suggest at minimum looking at the CARFAX, and then take it to a trusted mechanic and have them go over it, before you buy (something my dumbass didnt do). Michs has a great setup, they make money from selling you a car, then make even more money from fixing it! Hell of a business model. Time to call the BBB.

Outstanding Experience at Cloninger Ford with Ty Flowers!…read more I recently purchased a 2017 Chevy Cruze Premier from Cloninger Ford in Hickory, NC, and the entire experience was exceptional. From the moment I walked in Ty Flowers provided top-notch customer service. He was knowledgeable, friendly, and truly went above and beyond to ensure I found the perfectttttt car! The Chevy Cruze I purchased was in pristine condition and Ty made sure the process was smooth and stress-free. Even the finance department was a pleasure to work with!! Everyone is friendly and professional. I highly recommend Cloninger Ford and especially Ty Flowers when purchasing your vehicle. Cloninger has earned my trust and I wouldn't hesitate to return in the future! Hands down the best car-buying experience l've had!!!

This place is horrible. They want to add on $3000 dollars worth of nonsense to the vehicle price…read more The salesmen used high pressure sales tactics when I was looking at the vehicle and of course when negotiating the price. Additionally, I had issues with not recieving the tags for over 9 weeks and when I would call to inquire about the tags I would get put on hold or forwarded to voicemails. I would leave voicemails and never get a called back. I finally got a hold of a manager only to be told I will call you back....guess who never called me back. DO NOT trust this stealership.

Recently purchased a new truck from Carmax. After searching dealers and online searches I found…read morewhat I wanted at a fair market price. I had no trade in. From my research they have the best out the door price with a 299.99 Doc fee. I had found these fees to be in excess of 800.00. So you have to know what to add for your out the door price at any dealer. In the first week I found some mechanical issues that I wanted addressed. The service department was first rate in communications and addressing my major issues at no charge. I would have given 5 stars but for one practice I disagree with and am having to handle myself. If a remote (key fob) was lost by the previous owner it becomes your loss. They will provide one key fob and one extra key. All new cars come standard with two fobs and in the case of the truck it is the only way to use remote start. It will most likely cost in the range of 200.00 to get a remote for my wife. This practice puzzles me because they addressed much larger problems with a smile. Ask before you sign the papers how many key fobs the vehicle has because it may have only one. I hope they change this practice, sometimes it's the small things that could easily be addressed that bother you. I would buy another Car at Carmax in Hickory.

The folks at the Hickory location are idiots! Do not attempt to sell a vehicle to them, as they do…read morenot know the DMV requirements for registration and titles. I was selling my car that was registered and titled in my trust, and had ALL of the legally required documents per NC statute and required by NCDMV. They declined to by it as they said I needed to show them the entire trust. Funny, Hickory Toyota had no problem buying my car and changing the title using the same exact documents I presented to Carmax. Do not go to Carmax, go to Mike Johnson's Hickory Toyota (a Carmax participant) first and save yourself time and frustration. They offer the same if not better price for your vehicle.

Jorge was phenomenal to work with. The process was quick, they didn't try to haggle me into…read moreanything I didn't want. Straight and to the point. Friendly, confident and knowledgeable. Would definitely recommend this place and ask for Jorge (JJ)

I find it disappointing or even bordering on unethical the policy of the Hickory Used Car…read moreSuperstore dealership (associated with Everitt) on deposits placed to hold a car with intention to buy. About a month ago my friend made an offer on a 2020 Subaru that had already been on the lot for a month. An amount was agreed upon, dependent on the trade-in offer for her car. To hold the car, they requested and she provided a $100 deposit. One day later, she presented her car for assessment/offer. A deal was struck, including her trade in. The finance department tried but failed to obtain financing for her- this was the same day she brought in her trade, and 1 day after placing the deposit. The only reason she did not buy the car was failure to obtain financing. Yet in-spite of this reason and the brevity of the hold, this dealership chose to keep her deposit. They have every right to do so, and I have every right to warn potential customers what kind of management you will be dealing with. That car remains for sale on their lot today. I can't help but wonder how many offers on the car they received but had to turn down during the 24 hours that they held the car. Likely zero. Had she obtained financing but then backed out, that would be a different thing. Our sales rep Nick was fantastic to deal with and has no ability to change this seedy policy. One star given due to our sales rep, and one star for the efforts of the finance department. Zero stars for management and for common sense. There are plenty of alternatives for finding a used car- I recommend taking them.

First I will start with .... Jose "Joseph" Martinez ! From my first phone call this very morning…read moreuntil us pulling out with our car, could never and have never had such an excellent experience. A leader is or appears to be as good as his soldiers and the soldiers will only be as good as their leader. In this case, we have a perfectly running oiled machine from the top down. The phone call at 9:02 am with Jose "Ill hold it for you " Boom, we role into Conover from Charlotte at 4pm. As soon as we get out of our car, Jose was there to greet us. Handed us the keys and said " take it for a spin". We did and we said " we will take it ". Jose took down all of our information and passed it to Don McGee. Another " Get it done " professional. Between the two, they did not miss a beat ! Aside from the car being in pristine condition to begin with, they took it, cleaned it even more, filled it with gas and had us gone in two hours, just as he said. I did not meet the owner but I will tell him this should I get the chance... " Do not lose these men and don't change a thing " Soldiers are only as good as their leader and the leader is only as good as his soldiers. We are proud to say we found, trusted and did business with Jose " Joseph " Martinez and Don McGee at Trading Post Super Store in Conover North Carolina. These are good honest get it done professionals. Thank you gentlemen !

Stopped by Trading Post to look at a vehicle for my mom. Took it for a test drive and decided this…read morewas the vehicle...it was in great condition and priced very well. Worked out a time to go back and work with Renee. She made the process effortless and I would highly recommend going by and seeing her. From start to finish she was there every step of the way, answering any questions/concerns we had. If you're looking for a great deal, no frills and an all around fun and enjoyable car buying experience...visit Renee at the Trading Post, Hickory!

Mountain Mitsubishi is running a very deceptive ad. It involves a scratch off scam where it…read moreappears that you have won a prize only to find out it is a cheap tactic to come to the dealership. Fortunately, I didn't fall for it, but I'm hoping this post will keep others from doing so. If there advertising is this deceptive, what does that say for their sales practices. Please be wary of going to this dealership.

I wish I could give this location more stars! I bought a car from here a few years ago and I bring…read moreit to this location even though I live over an hour away to get it serviced. They are by far the nicest group of people and always so helpful. I highly recommend purchasing a vehicle from here and using their service department.