Ask for Andrew V!!!! Real Review from A Real Customer!!! Ask for "Andrew V", he is Top Notch! He went out of his way, above and beyond, to help me make the right decision, not try and sell me a car. He fought to get me a great deal. Seriously, ask for Andrew!!! You'll thank me read more

I find it disappointing or even bordering on unethical the policy of the Hickory Used Car Superstore dealership (associated with Everitt) on deposits placed to hold a car with intention to buy. About a month ago my friend made an offer on a 2020 Subaru that had already been on the lot for a month. An amount was agreed upon, dependent on the trade-in offer for her car. To hold the car, they requested and she provided a $100 deposit. One day later, she presented her car for assessment/offer. A deal was struck, including her trade in. The finance department tried but failed to obtain financing for her- this was the same day she brought in her trade, and 1 day after placing the deposit. The only reason she did not buy the car was failure to obtain financing. Yet in-spite of this reason and the brevity of the hold, this dealership chose to keep her deposit. They have every right to do so, and I have every right to warn potential customers what kind of management you will be dealing with. That car remains for sale on their lot today. I can't help but wonder how many offers on the car they received but had to turn down during the 24 hours that they held the car. Likely zero. Had she obtained financing but then backed out, that would be a different thing. Our sales rep Nick was fantastic to deal with and has no ability to change this seedy policy. One star given due to our sales rep, and one star for the efforts of the finance department. Zero stars for management and for common sense. There are plenty of alternatives for finding a used car- I recommend taking them. read more

STAY AWAY or you will regret it bought a Hyundia Santa Fe 6-months ago had to replace the motor for $9000. Car cost $12000. I called the dealership to see what they would do about this, gave me the run around so I wrote several bad reviews in different places to inform people about buying a used car from them. Bad thing is there parent dealership is Everett Chevrolet so that says a lot about them to. Well long story short the dealership called me and ask what they could do to resolve this problem if I would take down the bad review. I told them not until they pay for the motor in the bad car they sold me. They should have known about this car before they sold it to me and knowed they had bad motor. I waited for there call finally had to call them said we will not do anything. Sorry Please think before you go there and read a lot of reviews as I should have . Thank you read more

Bought a 2014 subaru impreza wrx a week ago. Clutch died a week into owning it. Do not buy from them I've driven plenty of manual cars to know that a clutch doesn't just die in a week. read more

gave them $100 deposit on 2/23 which was a Saturday. I called them Monday morning at 8 am and told them I had changed my mind. Parker said my deposit was a commitment to purchase, after I argued with him he said he would return it, but never saw it. read more

I test drove my 2017 honda accord sport and I told the salesman Eathan than something was wrong with the front driver side and he told me it would be fixed and there shop looked at it and said nothing is wrong with it and not even 2 months having the car the driver side caliper is sticking and it needs rotors and brakes and I'm being told nothing we can do sorry I do not recommend going here I had friends has been here same thing I got the warranty and was told it covers everything but electrical so now I'm trying to get them to honor his word but I'm sure it going to go nowhere I tryed different time to get in touch with them but no response this today 2/23/2026 just another shady car lot now they act like they fixed it and they didn't has even tryed read more

Had an appointment set up for a 2015 jaguar f-type to get a pre-purchase inspection on 12/18/24. I made the appointment five days in advance with Parker Howell. I left work early and fought through traffic which was pain staking to get there, just to be told Parker is off and they sold the car that morning. Why agree to have the car at location and ready if you're not even working or inform a fellow colleague of the appointment, or have the decency to call to inform a potential buyer that it sold? To add icing on the cake Parker had recently sold my uncle a GMC Terrain which was a POS nothing but problems. Which I was willing to overlook ya can't win them all I understand. Dealership lacks integrity! What's new car salesman can't make an honest living. Edit: Not upset the car sold, disappointed with how the situation was handled. read more

Hickory Used Car Superstore - Bottom text was last communication before that Wednesday - Used Car Dealers Near Me - Hickory, North Carolina

After leaving the review below on Google, I was contacted by the dealership and asked what could be done to remove my bad review. I was offered no solutions and have not received a response from anyone despite their comment telling me to let them know if there was anything the can do to help. When I called back to talk about what could be done, I was told that they couldn't negotiate or discuss anything with me but would forward it to the manager. Here we are over a week later with no response. Apparently, they call anyone who leaves a bad review and ask them to remove it. Do not buy from here. I was sold a van than in April that shut off at a light the day I drove it off the lot. I brought it back and got the run around about getting it fixed. They didn't tell the mechanic about the car shutting off, just that the engine shuddered. They fixed the engine mounts and planned to give it back until I called the mechanic who told me the dealer Andrew did not tell them about the engine shutting off. I was told they replaced the torque converter but they had no paperwork to give me because they used a "certified used" part. The lock on the passenger side sliding door does not lock. The radiator had to be replaced and the reservoir was full of gunk because there was stop leak in it. I just had the torque converter replaced and most of the transmission rebuilt. Now the car is shutting off at lights again. Horrible dealer that will sell a piece of junk to a young family for as much as they can squeeze out of you. read more

POS Dealership. Bought a 2017 Hyundai Santa Fe that they claimed had been inspected and in Good Shape. Also said had No Recalls. 6 months later the motor quit halfway during a trip from Wilmington to Denver, NC. It had to be towed to a Hyundai dealer in Southern Pines where we found it needed spark plugs, coil, and had an oil leak in the valve cover gasket. Then they found the #4 cylinder wall was Badly worn and needed a new motor. So it was in that Bad of Condition and passed their inspection in Good shape??? Well, we also found Hyundai did have a Recall on that very engine for other parts but they said there were No Recalls. Liars! Now, after contacting them they just keep putting you off saying they will talk to the "Management Team" and get back to you, but none of them get back to you. Then when you call and ask for a Manager you end up talking to someone that said they will have to talk to the #Management Team". So they have an ongoing Scam just to get your money selling you a Crap Car. Also, check their Better Business Rating. When we filed a report it showed they had a "D" Rating. Not Good! read more

I purchased a vehicle from here back in 2014 from AJ Bazzle which lasted me a VERY long time, and the price tag was perfect. The car was just as good as new. So when I came into a little bit of a bind here recently in 2024, ten years later, I walked into this business with NO credit, NO down payment, and NO vehicle because mine had unfortunately been totaled. However, the entire team is still just as fantastic as they were ten years ago! Andrew Varga and Danny were our sales people, but my shoutout SPECIFICALLY goes to Andrew... Who sat through everything with me, from my mood swings to my stubbornness because I wasn't able to get into the vehicle I wanted at this time due to my credit issues, HOWEVER, he was still able to put me into a vehicle that was in my budget when other dealerships told me NO! He was totally calm, cool and collected- even when I wasn't being the nicest! He has a lot of patience. Losing a vehicle is one thing, but finding one is another- and finding a dealership that is willing to work with you regardless because they take your situation to heart and SHOW that they care and want to help, means the WORLD! I didn't want this vehicle at all, but I'm growing to love it, and I'm incredibly happy with the interest rate and payments. They will definitely be seeing us back in the future when we build our credit back up enough again to buy the vehicle we want! I don't think anyone else in Hickory deserves our business, but they definitely do. I have no doubt in my mind that this car will last us a very long time, just like the first one. I'm still so happy with my experience here and I couldn't be more grateful for their help! read more

Hickory Used Car Superstore - Used Car Dealers Near Me - Hickory, North Carolina

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Drove like 2 1/2 hours from outta state to purchase my first vehicle at a car lot from these fine people. The car was exactly as pictured and as they had described it. They worked with any questions I had about the buying process or the vehicle itself, and they were all exceptionally kind and helpful, even the other workers past the salesman i dealt with. Shoutout to Andrew and James you guys rock read more

Hickory Used Car Superstore - The most perfect car ever to exist, the end. - Used Car Dealers Near Me - Hickory, North Carolina

I went with my husband to purchase a 2020 Mustang. When we entered the dealership, the salesman (Andrew) shook my husband's hand but didn't acknowledge me at all. In fact, he blew me off until I called him out on it. Obviously, Andrew doesn't know that women make 60% of purchases and they are the final say in 89% of family purchases. I can't believe women are still treated like this in 2023. If my husband didn't love the car so much, we would have walked away immediately but rest assured, we will never buy from a male chauvinist again. DR. Miranda Williams read more

Stay clear of this place. Biggest scammers on the east coast DO NOT BUY ANYTHING FROM THEM. They are liars and scam artists. They also sell bad vehicle's as well. Typical cliché used car salesman and car lot. If I could give zero stars I would, one star is even to good for this place read more

I test drove a 2023 subaru onyx ascent. It was a great car. My husband really wanted to purchase a new vehicle which is what we did. They really agreed to do pretty much all I ask for. So for thatvInwould recomend this dealership. I think they want to work with their customers. read more

I took a chance and drove all the way from New York , and I gotta say not disappointed at all . the process was very clean and fast. The car was as advertised . thanks to Mr.parker and Mr.daniel for all the help. read more

Beware if you'll be driving in from out of town. Before driving 1 1/2 hours to the dealership, I called the night before to make sure the car I was interested in was on the lot and was told it was. I even got a follow-up call and text from them the following morning confirming before I drove there. Of course, when I got there the car I was interested in wasn't on the lot. I called the woman I had spoken to and her excuse was that she was just an admin and had no way of knowing what was on the lot. Fine, but maybe the person confirming such things on the phone/text should be someone who can actually confirm the car is on the lot before a potential customer drives there for nothing? Complete waste of gas and time on a Saturday morning. read more

Brent Hager was the gentleman that sold my husband a 2021 dodge ram very nice and helpful. Took good care of him kept his word

I bought a car there in May of 2024. My initial Encounter was excellent but in August I was in an accident that caused me to go into a spin and slide off the road down a 15 foot bank and into a creek. The accident was caused by a lug nut caught between the brake caliper and rotor on the passenger side, front wheel. The officer at the scene, said that he couldn't understand what happened to cause the accident. It was later when my car was brought home and put into the shop that they found the lug nut and the mechanic said that the accident was probably caused by the lug nut between the brake caliper and rotor. I called the car lot to tell them about it, hoping that they would help me with repairs to the car at a reasonable price and I was told that they were sorry that it happened. Now my niece bought a car from them yesterday and picked the car up at 4 pm in the afternoon and drove the car home. On her way to work this morning, the car started to stop on her and when she tried to press the gas, the RPM went up and down but the car wouldn't go anywhere. The steering is also acting up and it feels like the wheel is out of balance. When she called the dealership, they said that they would call her back and it's been several hours and she hasn't heard from them. Be very careful if you buy a car from them or are considering buying a car from them. They're just out to move inventory, not to satisfy the customer. I gave them 2 stars because my salesman was very nice and people were helpful at my first visit but I wouldn't have given them any stars. read more

Hickory Used Car Superstore - The car after the accident. It would probably cost about 300.00 dollars to finish fixing it because I have already had a lot done to repair. - Used Car Dealers Near Me - Hickory, North Carolina

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This place is a total joke, Rich will tell you anything he thinks you want to hear and then passes you over to an even bigger liar Jerod. These 2 are absolutely worthless once they think they have you reeled in all communication stops. Promise after promise and no results. Don't walk away from this dealership....RUN!!! read more

Sold us a car with loud roaring noise. Was told to bring back next business day. Went back and spent additional 4 hours for them to say they would not fix. Dishonest customer service. If I could give a zero I would. BUYER BEWARE! read more

I don't recommend this dealer if y'all do Need to inspect the car that everything work that it should be and if y'all find something wrong withthe car let them fix it first before you take it home If they tell you that they gonna schedule an appointment to fix it..! Stop it there they are not gonna fix it I have a bad experience with this guys I bought an Acura MDX 2016 and gps wasn't working and tell told me that I have to run 1k Miles on te car and then they gonna take care of it once they figure out they can't fix it the manager told me to go to the Acura dealer to get I quote and I did it and I gave him the quote and he told me that they warranty I have is gonna cover it and I call the warranty and they told me that only cover the engine and transmission so I have to spend $3,400 out my pocket to fix it and the manager told me that the car had 2 keys and they only gave me one .! They lost it and the manager told me that he was as gonna order me one which he never did Stay away with this dealer read more

Hickory Used Car Superstore - Gps not working - Used Car Dealers Near Me - Hickory, North Carolina

just recently bought a 2016 Subaru crosstrek was originally approved and in the way to sign an agreement on a 2017 Toyota but somehow in 40 minutes it was sold was not pleased then the Subaru which overall is nice we didn't make home in it and the check engine light the traction control light and the cruise control malfunction light all flashing and still on today snowed the day after we got it and the bloody wiper blades absolutely done no rubber on them I scanned the ONB 2 had a bunch of not ready monitors which tells me the check engine light had been recently cleared won't be a repeat customer read more

Satisfied with the vehicle I purchased great customer service . Contact was awesome and they even brought my car to me to test drive .

I setup an appointment to view a vehicle a full day ahead of time. Showed up the day of to see the vehicle, 20 minutes early, the vehicle was sent to another dealership for an appointment 2 hours prior to mine. That person was two hours late, but still got to view and buy the vehicle while I sat around twirling my thumbs waiting on the sales rep to break the bad news to me. They let me go with "sorry buddy", and we hope you still want to do business in the future. To be honest, if you want a long haired, nappy beard, hat backwards, dirty blue jean, frat boy that would rather talk about call of duty than sell you a car, this place is for you. If you value your time and your money as an adult, don't waste your time. The only reason I gave it one star is because yelp requires a rating. read more

This is the best place I have ever bought a car from! All the staff are very friendly, and always open to conversate. They are great to work with! read more

CAUTION: DO NOT DO BUSINESS UPDATE (October 16th, 2022) Hickory used auto superstore commented on my review saying that they would contact me and there has been no response in over a week. UPDATE #2: (December 26th, 2022) On November 15th the floor manager contacted me and asked me if he could help me out since it is around the holidays. I talked with him and told him what I wanted to fix the situation. He said he would see what the store could do and told me that I would be notified soon if anything could be done. He told me that they usually help people who have had terrible situations like this. It is now December 26th with no call or text telling me if they will do anything to help me after what we have been through with this car. 6 months of owning this vehicle has been a huge mess. To start off, the car has already had major transmission issues. This issue was overlooked when I bought the car because it was considered "normal". Since then, the issue has since gotten worse over time to the point that there feels like there aren't any gears. After that, the mechanic told me about a bad exhaust leak when I took it in because of a gas smell that had been there since I bought the car. I was informed by my mechanic that the car would cause me to fail state inspection. I was also shown that the car throws codes for the issue and when you plug a scan tool there are stored codes from before I bought the car and weren't fixed. I noticed a leak in the front right strut within the first month of ownership that was most likely there when I bought the car and has been mechanical sounding when driving at normal speed. The car has cost over 2000 to fix plus more due to the exhaust leak and suspension and is unsafe to drive in rainy conditions. I hydroplaned coming home from work into a grassy field due to the suspension being unstable and jerky even when doing 20 under the speed limit. The salesperson and manager were very nice but we're very persistent that I buy the car and now I can't drive my car feeling safe. If I had to do it over again I would have kept my reliable, safe car and not contacted the manager again after persistent texting and calling from the manager even after I looked at the car and decided I wasn't buying it. read more

After inquiring about a car on line I was contacted by a representative twice to come view the car and test drive it. I was assured the car was on the lot and ready to be viewed. This was very important die to the long drive I would be making. The car was not available! I was flat out lied to! Don't waist your time. read more

This place is terrible, bad customer service. They sell vehicles that have major problems. They will retaliate for writing bad reviews, be cautious. read more

If I could give zero stars I would. After confirming inventory and availability for a vehicle on monday I told the salesman that I would come look at it wednesday. I called again wednesday morning to confirm the vehicle was available for me to look at as I was driving almost 5 hours. I get there and am told that the vehicle was completely disassembled and being detailed and would not be ready to test drive until friday. And the salesman that was supposed to show me the truck on wednesday? He wasnt even there. Then the sales manager has the audacity to ask if they can show me any other comparable vehicles. I walked right out and bought a truck somewhere else with a much better experience. Avoid this place at all costs! read more

Drove over 2 hours and bought a used car and the gas tank flap (lid) is broken and will not close and I was told that the part would be sent to my house because it was an easy fix and it's been over a month and the part is still not sent and I have called 3 times since about it and either can't get the right person on the phone or no answer. read more

This is a great place to go to buy a car. I had a trade that I thought I was stuck with and the service agents were able to make me one heck of a deal. I am extremely grateful for the service I received. They do what they can to make you feel at home and to make you happy with your purchase. read more

DO NOT BUY FROM HERE!!! Worse car buying experience ever! Got the car home and had many, many issues to the point it's not driveable. Called and spoke with 4 different salesman and the manager who all promised to look into it and call me back. Never received a single call back and its been 2 weeks! Never tried to help resolve any of my issues. My temporary tag has died and I haven't received a permanent. Dmv said it was never submitted by the carlot who I can't get to look into this issue either. Very unprofessional!! read more

A friend of mine recently purchased a vehicle from this dealership. He said he was over the moon satisfied with the service. Everyone there treated him and his wife with much respect. They were patient , kind and courteous. They even stayed more then 2 hours after they closed to finish the deal . read more

They told me I was ok to get a car in fact approved by a bank for 20000 and they gave me a sales men that knew nothin about his job.... Very very poor service and very very unprofessional and catered only to women..... everyone standing around not doing their jobs and no one around to properly help you .... I wouldn't recommend this place to anyone please do not go here for a car! read more

I enjoyed the customer service at this store and the sweet personality serena watson has. She was were helpful considering my credit was bad she wasn't just trying to make a sale. I can tell she enjoys what she does and making her customer happy is her number 1 priority bot just making a sale. I would definitely recommend her if your in the market for a car read more

Great selection, we will work hard for you. Great sells team none better, stop to day to get your next vehicle, car, truck or suv we got tou cover read more

Me: Told my credit score was crap. It was not. Given 10 percent more on the loan than I should have. Should have been 3% not 13% interest!!! Car supposedly has a clear Carfax but it's been repainted poorly. Was told everything was in the loan but come to discover the tags were not. Dealer held the plates until they made sure that I had made my first payment. Beware!!! I have a good credit score. I can't even wonder what other things they do to people who have a poor score! I would never, never buy from them again. Why cheat and lie? It's possible to sell a car without all the games, lies and deception and still make money. Jerks! Hickory Used Car Superstore: Dan, we are very sorry to hear you feel this way. Although we work hard to get the best rate available, the banks ultimately determine the rate based on your credit score and history. If you'd to further discuss your concerns, please give us a call directly at 828-855-9405. Me: Why call? I tried to call and was laughed at. Was told to bring the car back in a year and sell it back so I can buy it again under better terms. Oh...for a fee of $900! You gave my name to the dmv incorrect spelling. It's hell to get it changed apparently. Thanks for that! My credit score was almost 100 points higher than you said it was! The bank? They were not the one's who lied to me and ripped me off. Your dealership was. I did look into it. It's apparently not illegal to deceive and lie when selling a car. This tactic is common for your dealership. I am not alone. read more

I emailed the dealership today to get a price for a pickup truck. They sent me an email back with a makeshift contract and the most alarming thing was the $600 doc fee. So the price for the used truck was actually $500 more than the sticker and I couldn't help but chuckle and think there is no way I'm going to pay that. Just want everyone to know that the doc fee would have been over 15% of the price of the vehicle! Rip off and Shady do not even begin to describe that policy and procedure read more

Let me start by saying I stopped by and was very interested in a vehicle they had. I spent over 2 hours looking, test driving and talking with the sales person. After some time my wife and I finally decided on a vehicle. I was trading in a vehicle and after I was happy with the trade in price I decided not to try to get them to come off any on their vehicle. It was late so I told my wife to leave and I would stay behind to finish up the paper work. We were going over the documents and I told him everything looked ok except he had listed the price of the vehicle $1000 higher than what was listed on the vehicle sticker out in the parking lot. I asked him to fix that and we had a deal. He went to talk to his manager and came back only to tell me they would not come off the price. This is where the problem came in. The vehicle was listed $1000 higher on their website so he said he could not drop his price. Keep in mind I had already spent hours there and already done financing thru my bank. I never tried to bargain with them on the price of the vehicle. So after getting upset because they would not honor the price on the tag in the vehicle sitting in the parking lot, I left. They lost a sell of $1000. I came home to do some research and found out they had dropped the price on the website and then raised it again. I assume they forgot to fix the price tag in the vehicle. I left and bought one from Steve White Motors. Who I highly recommend. In conclusion, If anyone has an interest in purchasing a vehicle from Hickory Used Car Superstore, make sure you look at the price of the vehicle on the website. read more

I have went here on two Separate occasions bought brand new gmc both times. With that in mind the staff that I've seen working with other customers and what have helped me here are truly amazing from sales people up to management all the cars I've bought over the years I've never seen a group go above and beyond to help people get the car they want to finance never once has had a bad car buying experience with Bruce and his crew great things to come from this group of people read more