I haven't been to a dealership in so many years I can't remember the last time but today I know…read morewhy! Took our Honda CR-V in for a recall on the passenger side air bag inflator. While they had it they did a multipoint inspection on it and Surprise, Surprise, Surprise as Gomer Pyle would say, found multiple things "wrong" with it to the tune of $922 in parts and labor including telling us the transmission fluid was brown and needed servicing. My wife said "Really? My husband just serviced the transmission less than a month ago" and at that point the service advisor started back peddling saying maybe it just looked that way because of the lighting! LMFAO!! I knew it was coming, as soon as we turned them down for the repairs, the high-pressure sales pitch started. Nothing will turn me off faster or lose my business quicker than someone pressuring me to buy something once I have already told them NO! Besides everything on the list IF it needed to be done I or my mechanic could have done it for a fraction of the price that Hendrick Honda wanted to charge to do it. Plus now we are getting letters in the mail at least once a week reminding us that "we need to schedule an appointment for our urgently needed repairs" I wonder how long we are going to continue to get these letters before they finally realize that we are not bringing the car back there ever again for any reason! I pulled the transmission dipstick after we got home and that was the reddest "brown" transmission fluid I have ever seen!! These dealerships will flat out lie to your face to try and make a buck. I may have been born at night, but not last night! Two stars only because the service advisor did reset our radio theft security code and set the time without charging us which shocked the hell out of me!

We had a wonderful experience at Hendrick Honda of Hickory. Vince and Art helped my daughter…read morepurchase her car and made the entire process easy, transparent, and stress-free. Both were patient, knowledgeable, and genuinely cared about making sure she felt comfortable and confident with her decision. As a parent, I really appreciated how supportive and respectful they were...no pressure, just great service. Highly recommend this dealership, and definitely ask for Vince and Art if you're looking for a smooth car-buying experience.

**Update: re: total…read morerewrite; Nate and the entire Mike Johnson's Team at Toyota Hickory went WAY above and beyond after listening to my feedback, and, I am thoroughly satisfied with their answer to my challenging situation, Overall, I would say this dealership is making great strides! Give Nate and the Team at Mike Johnson's Toyota of Hickory a shot, they are real people, who will take the time to get you to yes, If you ask! Thank you Nate, Mr. Lawhon, and my sales lead who took me on the best (hard!, but best!) test drive this year! Thanks you All, -10.5.11

If I could give zero stars, I would. I paid $36,000 cash for a truck from this dealership, and the…read moretransmission failed just 31 days after purchase. That is completely unacceptable and raises serious concerns about the quality and inspection of the vehicles they sell. A major component like a transmission does not just fail overnight without warning. This makes me question whether the dealership knew about the issue or failed to properly inspect the vehicle before selling it. Now I'm stuck facing thousands of dollars in repairs on a truck I just bought. I trusted this dealership and feel completely let down. Spending this much money, only to have the vehicle become unreliable almost immediately, has been a terrible and stressful experience. I strongly encourage anyone considering buying from here to be extremely cautious and have any vehicle independently inspected before purchasing.

Had a scheduled appointment with Mich's Foreign Car Service Shop for my 2nd time getting service…read moreand the shop manager always impresses me with his kindness and knowledge. His customer service is beyond AMAZING and he how he shows up for his customers every single time! When I was there Thursday morning to get my yearly inspection done for 2026 and i had he gentleman top off my fluids in my vehicle. Not time yet for oil and filter change, so we checked just about everything else!

THEY ARE GREAT AT PUTTING LIPSTICK ON A PIG! THEN THEY GET TO CHARGE YOU AGAIN WHEN YOU BRING THE…read moreCAR TO THEIR SHOP FOR REPAIRS WHEN IT BREAKS DOWN. I truley believe Michs buys vehicles that have alot of issues, they put some "lipstick" on it and then they sell it. Shortly after you buy it, everything starts going wrong. They do offer a warranty. However, it typically does not cover whatever your vehicles issues are. At this point my best option is to park the POS and pay down on it until I can trade it. I will never deal with Michs again. Our 2019 740i has had over $13k in repairs since it was bought 6 months ago. That is not an exaggeration. If you buy a car from them, I would suggest at minimum looking at the CARFAX, and then take it to a trusted mechanic and have them go over it, before you buy (something my dumbass didnt do). Michs has a great setup, they make money from selling you a car, then make even more money from fixing it! Hell of a business model. Time to call the BBB.

My experience with Manny Martinez has been nothing short of amazing…read more My favorite part was how he came to me at my office. That alone took a lot of stress off of me and made the whole process so much more convenient. He was also incredibly patient and never bombarded me with confusing sales jargon or tried to make me feel intimidated. Instead, he took the time to break everything down in a way that I could actually understand. He answered my questions, explained my options, and made sure I felt confident enough to make better buying decisions for myself rather than feeling pressured into making a quick purchase. I really appreciate how transparent, knowledgeable, and easygoing he has been throughout the process. I'm excited to see how far his business continues to grow because he's definitely putting the work in and treating people the right way. I will always come to Manny for my car buying needs!

AVOID THIS DEALERSHIP -They damaged my car and refused to fix it. I am incredibly disappointed with…read morethe service department at Cloninger Ford of Hickory. I brought my 2019 Chevy Equinox in for a routine oil change, and immediately afterward, I discovered a turbo oil line leak. This leak was not present before I handed them my keys.When I brought the issue to their attention, the service department completely denied responsibility and refused to fix the problem they created. It is highly likely they bumped or damaged the brittle turbo oil feed fittings right next to the oil filter housing during the service, yet they expect me to pay out of pocket for their mistake. The service manager, John interrupted my explanation, dismissed my concerns without investigation, and refused to review the service history.Their lack of accountability, poor quality control, and dismissive customer service are unacceptable. The service manager, John Be very careful bringing your vehicle here for service--they do not stand behind their work. I will not be returning

Recently purchased a new truck from Carmax. After searching dealers and online searches I found…read morewhat I wanted at a fair market price. I had no trade in. From my research they have the best out the door price with a 299.99 Doc fee. I had found these fees to be in excess of 800.00. So you have to know what to add for your out the door price at any dealer. In the first week I found some mechanical issues that I wanted addressed. The service department was first rate in communications and addressing my major issues at no charge. I would have given 5 stars but for one practice I disagree with and am having to handle myself. If a remote (key fob) was lost by the previous owner it becomes your loss. They will provide one key fob and one extra key. All new cars come standard with two fobs and in the case of the truck it is the only way to use remote start. It will most likely cost in the range of 200.00 to get a remote for my wife. This practice puzzles me because they addressed much larger problems with a smile. Ask before you sign the papers how many key fobs the vehicle has because it may have only one. I hope they change this practice, sometimes it's the small things that could easily be addressed that bother you. I would buy another Car at Carmax in Hickory.

Totally regret purchasing a car from Carmax Hickory, North Carolina. Purchased it on 88, they said…read morethey send me a hard metal tag. Never received it call. This is me having to take my time out of my day to call them Because not only unprofessional to the max. They are extremely ignorant. Once again, I'm recall again being put on for three minutes 14 minutes for the entire call until Tina, who is the rudest person I've ever done business with she lacks business savvy, she was missing on the day they taught manners and how to be professional. She was so rude.The guy before her said oh well things get lost in the mail. I said no we're not gonna use that one. This is the third time, oh well maybe since you live in an apartment things don't get there on time I said no that's not accurate. She stated that it was sent out 10 days later well I never received it they on the mail. I said no it's not the mail now months later so my son called last said oh you should've gotten did indeed , didn't receive it. To prove them wrong once again, didn't fit in your mailbox, I do have a mailbox and if we get anything larger than can fit in our mailbox, they put a key into your mailbox and I've had numerous things sent that way. Sounds like you're making one excuse after 100 more. Then Tina says well here's what you can. Do you go to the DMV, I've already been twice lady, had no problem title. So she wants me to make another errand to go to the DMV of all places and she said pay for it and then I will reimburse you we all know that putting all the work on me my my money numerous . Should've used Carvana. Also, I took the sticker off the back of my car my car not there so they use it for people to get free advertisement my car don't put a damn sticker on there of yours. The worst experience of my life.

Ask for Andrew V!!!!…read more Real Review from A Real Customer!!! Ask for "Andrew V", he is Top Notch! He went out of his way, above and beyond, to help me make the right decision, not try and sell me a car. He fought to get me a great deal. Seriously, ask for Andrew!!! You'll thank me

I find it disappointing or even bordering on unethical the policy of the Hickory Used Car…read moreSuperstore dealership (associated with Everitt) on deposits placed to hold a car with intention to buy. About a month ago my friend made an offer on a 2020 Subaru that had already been on the lot for a month. An amount was agreed upon, dependent on the trade-in offer for her car. To hold the car, they requested and she provided a $100 deposit. One day later, she presented her car for assessment/offer. A deal was struck, including her trade in. The finance department tried but failed to obtain financing for her- this was the same day she brought in her trade, and 1 day after placing the deposit. The only reason she did not buy the car was failure to obtain financing. Yet in-spite of this reason and the brevity of the hold, this dealership chose to keep her deposit. They have every right to do so, and I have every right to warn potential customers what kind of management you will be dealing with. That car remains for sale on their lot today. I can't help but wonder how many offers on the car they received but had to turn down during the 24 hours that they held the car. Likely zero. Had she obtained financing but then backed out, that would be a different thing. Our sales rep Nick was fantastic to deal with and has no ability to change this seedy policy. One star given due to our sales rep, and one star for the efforts of the finance department. Zero stars for management and for common sense. There are plenty of alternatives for finding a used car- I recommend taking them.

Mountain Mitsubishi is running a very deceptive ad. It involves a scratch off scam where it…read moreappears that you have won a prize only to find out it is a cheap tactic to come to the dealership. Fortunately, I didn't fall for it, but I'm hoping this post will keep others from doing so. If there advertising is this deceptive, what does that say for their sales practices. Please be wary of going to this dealership.

I wish I could give this location more stars! I bought a car from here a few years ago and I bring…read moreit to this location even though I live over an hour away to get it serviced. They are by far the nicest group of people and always so helpful. I highly recommend purchasing a vehicle from here and using their service department.

Took my car in for an interior leak. Andrew quickly diagnosed the drains in the sunroof were…read moreclogged and cleared them out for me. Also made arrangements to have the stain cleaned. This is the third time I have called on Hendrick Automotive to take care of my car. Every time they have taken excellent care of me and their work is top notch and they stand behind their guarantee. Highly recommend. Very nice and professional.

Everything, The customer service is absolutely horrendous, Management and employees are useless and…read morearrogant with zero desire to satisfy the customer or help in anyway possible. Would leave -5stars if possible.

They are changing names from Peak to Leak Motors . I feel like I bought a mechanic special and…read moredidn't even know it

I've bought over 10 vehicles from them over 20 years. They have helped me build my credit. They…read morehave sold me warranties. They helped me through a bind I was in with family when they didn't have to I suggest everyone there