Mountain Mitsubishi is running a very deceptive ad. It involves a scratch off scam where it appears that you have won a prize only to find out it is a cheap tactic to come to the dealership. Fortunately, I didn't fall for it, but I'm hoping this post will keep others from doing so. If there advertising is this deceptive, what does that say for their sales practices. Please be wary of going to this dealership. read more

I wish I could give this location more stars! I bought a car from here a few years ago and I bring it to this location even though I live over an hour away to get it serviced. They are by far the nicest group of people and always so helpful. I highly recommend purchasing a vehicle from here and using their service department. read more

Unfortunately it's led to the point where I'm getting the run around. We purchased and traded in 3 vehicles for 3 BRAND NEW cars! Totaling over $100k+. It's been exactly 30 days today for the first trade and it's still not paid off. The next one it's been 23 days and still not paid off. The banks are calling and I know the deals are funded cause the first payments for the new cars are already in the mail. So why haven't the trade been paid off? This is beginning to look like a wrongful sale on the dealerships end and illegally not going by the contracts. I'm stuck making payments on a total of 6 cars when we only have 3. I've been working with Brock who keeps saying it's processed then Lori who handles this keeps saying she sent the payment ACH but I'm not seeing any proof. I'm expecting someone to reach out to me asap! read more

READ REVIEWS. I fell for their scam ad like many other people did. I called first before I came like everyone else did. Disn't t matter, they're gonna say anything to get you in the door, literally told me yes I won the TV, specifically, with out even checking my code. Which means they'll also say anything to get you to buy a new/used car. Everyone that showed up that I talked to was a minimum 30 minute drive. I'm honestly more upset that people are willing to be this low for a job like that. read more

This place is also known as Mountain Mitsubishi. They royally inflate the value of the vehicles, especially the used ones. They'll make you a deal and then do all they can to get out of it. They offered me a $1600 check in order to get me to buy a vehicle. Sounded like a good deal in the moment. But when the time came for my first payment to the bank, they still did not give me that check they promised (this had been in a period of almost 45 days- no check). When I showed back up to the dealership wanting to see what had happened, they behaved frantically because I came asking for it while they had promised me. They were afraid that I may talk to other customers. Also, their guy that is in charge of their garage is one that does not inspire a sense of confidence. He strikes me as forgetful and insecure. I have had this vehicle I bought since December, and from December to February asked him about some minor damage to the external door handle that could possibly interfere with the locking mechanism. He said to remind him, I did... on multiple occasions. Then he tells me to text him with a picture to remind him. I did that too. And still no results. I would not recommend this dealership to anyone. I will never do business with them again. They are liars and crooks, and are not worthy of your money. There is a strip there on Hwy 70 from L-R Blvd going west that has reputable dealers to buy new and used cars (Ford, Honda, Nissan, Toyota), go see them. read more

Check out Statesville Toyota flow dealership, they don't run your credit until you say you would like to purchase.They even let us test drive a vehicle without knowing our credit scores. I have been happy with my Camry ever since. Tell Jerry we sent you! We Received a scratch off in the mail from hickory mountain Mitsubishi . We won a 60 inch tv. We even called before driving 30 minutes down there to make sure it was legit. We were told no purchases necessary! We get there and George writes down our information. We found it suspicious, but they had a good trade in offer so we didn't mind LOOKING at their inventory while we were there. They ran our credit before we even could see what was in the lot. We made it clear we wasn't even there to purchase a vehicle, that we won a tv but didn't mind LOOKING. Only to be told "well you signed the paper and did not read the fine print that states there is a credit check." Never once did they inform us about a credit check before signing the paper, but they didn't fail to make a couple of misogynistic comments on who makes the payments on my new Toyota camry since my lovely fiancé makes decent money. I would also like to state there were several people there with the same flyer. I guess Mitsubishi is having trouble selling vehicles. I'm hoping I save others the trouble. read more

My mom bought a car here and the associates were so great handling everything!! We will definitely be using them again! They made everything so easy and painless for my mom! She loves her car!! read more

Do not buy a vehicle here! I traded my car in for a truck here in July. The dealership didn't pay my car off until 2 months later! I had always made my car payments early to keep a good credit score. Then I find out 2 months later that I was behind 2 car payments on a car I had traded in! When I spoke to Chris Avery, the sales manager, the only response he had was, "we dropped the ball. I apologize". No offer to try to make amends for damaging my credit score. Not even a free oil change. Nothing! He was very insincere and less than concerned about the situation he put me in. I give planet one star only because I had a great salesperson, JP. read more

I normally dont write these but after 2 weeks of trying to get in touch with someone who can help here we go. Purchased a car back (2016 mitsubishi outlander sport) back on 06-01-2019. The experience was horrible. We just purchased a car with a 100k warranty On june 3rd we decided to take the vehicle back since it wasnt as it advertised to us. We was informed it was our purchase we was stuck with it. But they advertise a "5 day love it or leave it program" "which at the time we was unaware of! Now I live 100 miles away from this dealership mind you! I am going thru paperwork and wanted to see about our GAP insurance contract (we purchased when we got the car) the warranty company isn't even able to go over items with me because the dealer only printed the first page for a 7 page contract!!! And we paid $1500 for GAP insurance!!!! Normal rates are $500-750... It's sad that the GAP insurance is the main reason for the GAP in the first place. Ok so issue one well move forward to June 15th. I go back by the dealership to see about the GAP insurance paperwork. I meet the sale manager! He goes over the paperwork I have questions about. I ask about the warranty and he stated I didn't get a car with a warranty. Mind you we went thru 3 salespeople trading us off and on back on june and was informed multiple times the car came with a 100k mileage warranty! Only to find out this person now tells me it dont. I said well I want to know why we was lied to! He said he would make it right and if I could go get the car and come back he would make it right and move us into a new car! I said ok understanding the payment would be higher. Little did I know even at 0% interest our payment would go up to 450 a month with 1500 down.. the car is only 22800! So where does the extra 6500 come into play!!! Exactly no one else knows either. We was lied to about the car we was sold in the first place then was going to get pushed into another car! Nope not my style so I calmly walked out the building and called the parent store in charlotte and requested to speak to the owner and was informed he was out for the day (which is a given considering it was a Saturday) only to walk back in and get screamed at by the manager because "I went above his head" it then became another altercation like someone else previously stated in their review. Nothing but a screaming match with some name calling. Very rude and unprofessionally condescending me and my partner!!! I even told the manager why dont we get the gentlemen who told us the lies and settle everything. He refused multiple times!!!! I have tried for multiple times in the past couple of days to reach out to the owner with no response. So I have reached out to Mitsubishi motors USA. I have NEVER felt so disrespected and unappreciated in a sale before!!! I have purchased many vehicles in my life (including one 2 weeks prior at another dealership and had nothing but good things to say about it) this by far takes the cake on just down right WORST. I myself work in the car business and provide plenty of referrals. But honestly I cant say I would provide them with one to this place read more

Garage company.. buyer beware of any there dealerships. Don't waste your time or money with any of there dealers. They are looking to on take your money and not support what they say. read more

We had an appointment to get our Mazda speed3 serviced for an oil change that was scheduled yesterday. Upon arriving they did NOT have a filter for the car had to order one which took almost an hour and a half to get being the location they ordered it at was only 5 minutes away from what they told my husband! They managed to put the WRONG oil in the car the first time and still charged my husband $60!!! Worst experience EVER we will not be back and I do NOT recommend taking your car to service here unless you want the wrong oil running in your engine! read more

Do not buy a car from here. Dont deliver on any of the promises that actually made me buy the car. Took them a whole month just to get my tag, called the dmv and they said they dealership had it for two days, called the dealership and they told me they still haven't received any updates. They dont call you back and the manager JEFF is an absolute joke. read more

I would highly recommend not going to this place! The general manager Chris is an absolute joke. He proceeded to stuff his face with BurgerFi while talking to me and was rude at that. I was so disgusted on how things were handled at this dealership. I am mediately told Chris that I was going to get on yelp and give him review. He told me to go ahead and do it! After speaking with Josh at a Charlotte store my problem is still not resolved. He is supposed to be giving me a call at the beginning of the week. I will not rest until I have an apology from Chris. Do you not buy from this dealership.They have one good review from four years ago. And the rest of them are current and terrible, if that doesn't tell you anything I don't know what else would! read more

What a terrible experience. The sales team was ok but that finance department is a joke.

Do not go to this dealer for and kind of parts or service. They have very little knowledge about what they are doing. And they do not own up to their own mistakes. read more

What a great car buying experience!! Rich Witherspoon was awesome!! No pressure and work to get what I needed..I love my Outlander Sport 4WD!! read more

Do not buy from this seller! My husband and I were sold a complete rust bucket truck which they painted to cover it up. After calling my bank I was able to get them to re-instate my loan for another truck...needless to say it took them several weeks to get us a truck in our "budget" made us pay another down payment....by this point I already had lost at least $1500 including payments and the 1st down payment. The second truck was undrivable within 2 days of purchase...Had it tested to find out that 4 injectors were bad. I have already put $2000 in to fix it plus a down payment for the truck of $500 plus my payment each month. My truck is still not fixed!!! They are not worth your time or money! They are definitely just trying to make a sell! read more

Last week, my wife and I drove to Hickory Mitsubishi in search of a new Outlander (about 65 miles from our house). We had spoken with Neil Bruno earlier in the day and he was very helpful in describing what they had based on what we were looking for. As we were in route, we called Neil to let him know that we were about 20 minutes away and would be in a hurry due to some prior commitments. He told us that he was currently with a customer but would have another salesperson waiting for us. When we got there, we were greeted by Horace Beard. They had the car waiting on us and Horace was very helpful. After giving us the overview of the car and allowing us to test drive we were sold. This had to be the best car buying experience that I have ever had. It didn't feel like we were buying a car. The process was easy, quick and painless. I would highly recommend Hickory Mitsubishi and Neil Bruno and Horace Beard when you are looking to purchase a new/used vehicle. read more