Thanks Monica for making the move out process easy. The office was on top of everything. I called the office and spoke to Monica about a leak at one of my properties. She was able to troubleshoot with our tenants. Saved us money by sending a vendor immediately. read more

Unfortunately, Peak Residential provided poor customer service, poor communication, and overall, was a very disappointing experience. I would highly recommend utilizing a different property management company. read more

Will take your application fee with no results. BEWARE. Definitely scam here. Have you apply and pay the application fee then don't take any calls, emails, etc and send a generic letter in the mail about renting the unit out. No offer to transfer to another rental or anything like other companies. Please be careful. read more

Moving into the area, renting a couple apartments for the kids until we all get settled. This company offers the worst service ever. They expect you to jump through hoops on a rushed timeline but yet take days to respond to simple questions, don't answer their phone, don't call or email back in any sense of timely manner, and are just all around incredibly unprofessional. I'd be profoundly embarrassed if my kid worked there and would never entrust my rentals to such poor property management. Fortunately we came upon a few rentals managed by a small very personable company and had great service and the kids are getting ready to move in. read more

Do Not Lease with Peak Residential Inc. Rent: $1950 for a two-bedroom house in South Sacramento. My Experience: Move-In Condition: The carpet had stains, the toilets were dirty, and the front yard was full of dry weeds which they wanted me to maintain. Air Conditioning Issues: The AC broke after a few months. Despite reporting it for five weeks, no action was taken because the owner couldn't be reached for approval. The office mentioned a $100 rent reimbursement, which was insufficient for dealing with the 110-degree heat. The AC broke again, leading me to move out. Communication: They rarely answer their phones or emails, often taking several weeks to respond, if they respond at all. When checking the portal for my move-in inspection photos, I found images from another tenant's inspection dated October 24, 2021, showing previous damages. They assured me it wasn't an issue, even though I moved in on October 21, 2023. Move-Out Experience: I requested to be present for the move-out inspection but never received a response. I paid for professional cleaning and carpet steaming, leaving the place in better condition than when I moved in. However, they charged me $500 for carpet cleaning, $475 for general house cleaning, and $68 for what, only returning $752 of my $1,795 deposit. This is the worst property management company I have ever rented from. read more

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NOT RECOMMEND, Peak Residential failure to honor my tenant selection process, which resulted in a financial loss of approximately $15,000. They even sent a retaliation letter request me to pay $297 fee for their appeal process to the department, for filled a complaint to California Department of Real Estate. DEFINETLY NOT RECOMMEND. read more

Contacted them about a property they had advertised on Zillow and their own site. They only do showings as open houses and had "no idea" when this property would show up as it's not scheduled. Hard to rent something if they won't show it. Also probably telling about the level of service you would have if they don't even care to rent their properties. I will be avoiding any of their listings going forward. read more

My experience with Peak Residential was extremely poor. I hired them to manage several rental properties I inherited. Their response time to myself and tenants was unacceptable. Calling their office is pointless as no one will answer. They made mistake after mistake when billing my tenants so I constantly had to get involved to fix their mistakes. The only good thing about them is that the contract was month to month so I was able to escape after 3 horrible months. It actually ended up being MORE work for me to have them manage my properties than if I had just done it myself. I want to give a special shout out to Bob Thomas as one of the top reasons they lost my business. He could care less what I wanted. I specifically asked him not to send out a lease agreement until I had a chance to review it because of all the mistakes he was making. By his response I could tell he had no intention of honoring my request. Sure enough he did not and sent out the agreement without my approval. That was the final straw. I'd recommend to stay as far away as possible. read more

DO NOT TRUST PEAK RESIDENTIAL! They're only after your money., leaving properties online for 6 months filling their pockets with your application fees. What a joke they are. Applied for a home with this company despite that people swore up and down that they were horrible. I give people the benefit of the doubt. Well....It is TRUE this so-called real estate property management company is freaking horrible, awful, unprofessional and rude!!!! They talk to you with short quick hurry up attitudes and disgusting tones. Oh It gets better they also discriminated us saying we could not apply to any of there properties with no legitimate reason other then having fair-good credit score. Peak Sacramento/Elk-Grove is the worst. They steal your money to supposedly easily deny you to keep the money, they are a damn SCAM. Do yourself a favor "DO NOT EVER DO BUSINESS WITH THIS COMPANY!!! THEY ARE HORRIBLE!!! X's 1000. The service is bad and so is the quality of people they hire. No wonder why they have 1 star. If I could go below that I would. Stay away from this company! read more

Absolutely Horrible rental organization.. I filled out an application that was more than qualified for there Sub-par property. I provided everything they asked for numerous times, I even called their office multiple times and no call back in regard to my application. I waited for 8 days and had ZERO RESPONSE. Never got to see the property and they took application fee? Finally told them I was no longer interested and they got back to me working 5 mins stating that they might have missed something's in my application when it clearly states it the 3 fucking times I sent it to them it clear LARGE PRINT! ... nonetheless This must be a more solid and consistent way of getting money for them.. People break the leasing contract so much all of their rentals are moved out of in a month or two. Do not trust these people at all, Scam Artist at best.. read more

This is my experience as a rental property owner. I fired my previous manager (Results) because they were unlawful and going to be shut down. I went to Peak Residential and spoke with Elena Rose about their services. She seemed professional and trustworthy so I hired them. In my experience they are the worst company I have ever had to deal with in over 25 years of having rentals. They do not serve notices when needed which cost me thousands of dollars. They have lied, cheated, and downright stolen money from me. They charge unnecessary fees to the owners and to the tenants. I have had vacant units just sit there, unrented for months because they always find something wrong with the applicants! One applicant had an unpaid medical bill on their credit report, it was under $100, they were denied the rental! If they don't find a tenant to qualify, they can keep on collecting those application fees, hundreds of them!! I just want to warn owners and tenants..... Stay away from Peak Residential. Also, I believe that they are changing their name to "QUALITY RENTAL HOMES" Beware, they have changed names before in order to hide from bad reviews! read more

Went in for a tour of a property and in the listing the property states newly renovated. The only new thing there was maybe the downgraded cabinets. The property was in no shape for a viewing. Carpets were torn, walls were banged up and marked, cabinetry was chipped. The entire unit had an unpleasant odor. The kitchen counter was chipped, broken and discolored. The listing also states that the bathroom is upgraded , however, I'd say it was most likely downgraded. Reading many of the other reviews of this property management company, they continue to live up to the subpar standards. I don't want to say they lied on their listing, but I did not see upgrades myself. My partner spoke on the phone with a woman because she had some questions. The representative was rude, impatient and very eager to end the call rather. She vocally sighed at the fact that my partner had more questions to be answered. read more

Applied for a home with Peak Residential along with my fiance. Between the 2 of us, we qualify for the home by combining our income and credit. My credit is rough as I had to make some hard choices about which bills to pay, and had to forego certain credit card payments in order to get by, but my rent was ALWAYS paid on time and in full. Peak will qualify you and your co-applicant separately, and will take your full credit into consideration, even if your rental history is spotless. They will decline both you and your co-applicant if even one of you has late payments for ANYTHING, or your Experian lower than a certain number. Feels incredibly discriminatory as a practice. The only nice thing I can say is putting the actual application in for Peak sucked less than the other places I've looked at, and they were quickly responsive in telling me to suck an egg and that they won't rent to me. read more

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I went to a recent showing in North Sacramento and had a great experience with Sindra. She showed us around and answered all our questions. She was very knowledgeable on the process of applications and information on the property we viewed. I can't wait to do work with peak as a tenant. She was also on time which has been hard to find with other PM companies. read more

They will take your $50, flood you with emails and texts to make it seem like they're working through your rental application, claim your supervisor or landlord didn't get back to them, and mark you "inactive" after a day or two. Huge scam. Do not give these assholes your money. Reported to the Better Business Bureau. Let me know if any of y'all want to get a class action together! read more

Absolutely not they are the worst company I've ever worked with! I rented for ten years and needed referrals and they never responded to anyone! I'm a senior and have to move and they made it difficult for me! read more

If I could give zero stars, I would. This is by far the most unprofessional and unreliable property management company I've dealt with. It takes multiple attempts over several days just to reach someone, and even longer to get a work order processed. Once it is, the wait time for any actual service is completely unacceptable. We've experienced repeated billing errors, unresolved maintenance issues, and consistently rude, apathetic communication from their team. Even our landlord agrees--this company is a nightmare to work with. Whether you're a tenant or a landlord, avoid Peak at all costs. For example, it took over a week to address a leaking toilet that was flooding the bathroom. More recently, a gushing water main took nearly two weeks to fix, with zero proactive communication. To make matters worse, we were later billed for the water loss caused by the delay, and Peak's response was dismissive and insufficient. I've worked in property management myself, and I can confidently say this is a disorganized, fly-by-night operation. We're counting down the days until our lease ends so we can move on. read more

A complete scam , recently we were told from a previous tenants that they keep the deposit and they sent us via Email ridiculous charges , just as an example: look at the carpet, there is not carpet in the entire house only the stair and look what they are trying to charges us $525 . The garage was broken when we first moved in , took them almost 3 months to for this , our car got towed as we had to park on the street , rooms facing the street had no blinds and we were told landlord needs to provide this and now we are being charged, the one in living room was broken, we had to wait 6 days for them to send someone to place the blinds so we couldn't move on on the first , we have asked for those days to be credited to us , and never send to us . If you are a previous tenant as well and has faced this situation , please let me know . Send me a message read more

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WARNING!!!!! Terrible company to work with. Have any questions, issues, or immediate concerns? You won't be able to reach anyone on the phone. Julia never answers the call to her direct line unless you go through reception. The receptionist is very little help and Julia is the ONLY person who handles leasing and applications. It's been weeks and we're still waiting to hear back even after emailing and calling to say how urgent our move in date was rapidly approaching. We went with a different property management and got approved in 3 days (and they were prompt with responding to emails and calls). Don't waste your time or money here. read more

I would avoid leasing with peak residential at all costs. They are not trustworthy and based off my experience, will rip you off for your money any way they can. I was approved for an apartment and was excited and eager to view the unit. Their staff (primarily Jessica) called me multiple times to tell me I could not tour the unit, yet they expected me to put down $3k for move in costs... In what world would anyone want to pay a deposit without seeing the unit first? I asked Jessica if the deposit was refundable in case when I was able to view the unit closer to the move in date, I decided I didn't like the unit. She said it would be refundable. I asked for them to send me an email confirming this so I had it in writing multiple times to which Jessica said she would send it over and never did. They had me in a loop for weeks then saying I could actually view the unit and then a few days later say the properly owner said I couldn't? Something is fishy for sure. I put it on them to send me the email to confirm the depot was refundable and never heard back. I received a letter stating I was then declined the unit because I didn't follow through with the application! If you're looking to lease with Peak, I would withdraw and if you're working with Jessica I would definitely request a new agent to assist. read more

I had would like to start with the great experience we had dealing with Sindra. She helped so much with all the questions we brought to her with showing. The apartment was clean and ready. The property management has been super friendly and overall helpful throughout this application process! I definitely would recommend to friends and family! read more

I had a great experience with a house showing in Sacramento the other day with peak. Sindra showed us around the house and was very sweet and nice. We also currently rent from Peak and have had a great experience with them being responsive for maintenance issues. The best PM we have personally dealt with! read more

We came in for a showing last week and sindra was such a delight to us very helpful, knowledgeable, friendly and overall such a great person talk to. She answered all the questions we had and made it a pleasant experience for us. read more

UPDATE: Beware of this company. 4 days after writing the Yelp review and sending a complaint to the Peak Residential main office asking for a refund of our application fee, they sent me a general denial letter. My son paid $50 and I paid an additional $50 as co-signer in application fees and 4 weeks later were denied with a form letter for unspecified reasons. This is legalized stealing. read more

Thank you Peak Residential especially Dianne for expediting our maintenance request when our AC stopped working just before it got hot. I have always had great experience with the maintenance team. Enjoy renting from them. Prompt friendly and helpful. THANK YOU read more

My property management agreement with Peak Residential ended in June 2024. When they asked if I wanted them to proceed with the repair work, I requested that they handle only the repairs that were the tenant's responsibility. Since the house was covered by a home warranty, I did not need Peak Residential's vendor to perform repairs that I, as the homeowner, would need to pay for. Peak Residential then created a work order for replacing the batteries and bulbs and sent it to their vendor. As a result, the vendor replaced the entire light fixture and CO2 detector without first obtaining permission for the work that I didn't request, and charged me $400 which drained the funds that were supposed to be refunded to me from the Peak Residential account after the property management agreement ended. On the final day before our property management agreement ended, I was informed of this $400 charge for unauthorized repairs. Peak Residential explained that they were unable to contact the vendor to cancel the work because the vendor was traveling internationally. They assured me they would help resolve the issue and get a refund once the vendor returned from vacation. Since then, I had to keep following up with Peak Residential and the vendor, who was very difficult to reach. Eventually, the vendor only agreed to refund $60. They refused to remove the installed items and provide a full refund, claiming that the original work order did not say they need to contact the property management or owner before replacing items not included in the work order. Looks like current the only way that I might get the refund is probably through the small claims court. read more

Absolutely most unprofessional company I've ever dealt with. Ali / Alicia was very rude and unprofessional on the phone. She had a very patronizing and witchy tone and attitude. I was able to prove my financial stability way beyond what is recommended to rent a house, and they told me that I need to have a co-signer have three years of rental history through a management company. Alicia actually lied and said they contacted my previous landlords, but they didn't even do that, I checked. I offered to pay six months rent upfront and asked them to take my offer to the owner, she refused, and sent me a repeat of a previous email and Alicia said that she hoped that would "spread some clarity". Whatever that means. They didn't return any of my phone calls, and responded to only two emails after more than a week in between. I am actually relieved not to be renting that property because it means I don't have to deal with these awful people. DO NOT WORK WITH THEM. YOU WILL REGRET IT. read more

one star because I have to. This company is a scam they take your application fee. Have you jump through hoops show shot records for your dogs which one of mine was behind so I had to go get her vaccinated so it was a current shot record. They also contacted my current landlord so now he's aware that I want to move and has some sort of feelings towards that. Seems like this place just likes to take money from people and then deny them or say the property is no longer available. read more

This is the worst property management service you can go for. I would recommend finding someone else. I am the property owner and my lease with my tenant was due for renewal on 08/15/2023. I started the communication with Peak residential way before that. First few days I did not get a response, then a person responded and added someone called Jessica Landingham to the email chain and they never responded to me. I called them and they never answered my call or called me back. Today is 08/28/2023 and there is still no communication, my tenant is now on a month to month lease and basically can leave anytime they want and then these guys will charge me another 1000$ to find a new tenant. Please stay away from this fraud, you wont get any services for the monthly money you pay. I hope this helps and nobody else has to go through this same frustration. read more

Unprofessional. Non responsive. I was told she had to call me back because she couldn't find my file! What!? I'm sorry I got involved with this company, but I did not know. read more

We are in the leasing process and I so whish I had read the reviews first. We are unfortunately working with Julia. She sounds nice on the phone and repeatedly assures me that she "will get that taken care of right away." It has only been 3 weeks so I am hoping things pick up soon. We were initially missing a few items which I took care of within 2 days. They missed adding one of our application to our account. That one wasn't missing any information but it still has not been taken care of. I have sent in information for employment verification 4 times over 2 weeks and each time I call and actually reach Julia she says she hasn't sent them yet. The home we live in now was sold and we only have 3 weeks left to move. I hope Julia gets us taken care of soon. Oh, and we were told we have been approved we just need a few more approvals. Don't know what that means. They are also still showing the house so I guess if an application comes in they like better you just miss out????? read more

I wouldn't even give them a one. Worst company I have ever dealt with. They took our application fees and never bothered to tell us that all 3 places were unavailable already. When I try to contact them I get no reply. I even hand delivered paperwork and clarified everything with them and still nothing. I believe they just take application fees and don't care if you are placed in a home or not. Do not deal with this company. I will be complaining to BBB also. Companies like this should be shut down!! read more

Moving in our out of a location can be super stressful. Monica helped with the process and was able to break everything down for us to understand our deposit. Thank you Monica! read more

The lack of communication is real. Our application process has dragged out for almost 3 weeks and then we hardly hear anything back or can never get in contact with Julia. She must be part time because you can only ever reach her from 1pm-5pm if your lucky enough and she answers or calls you back. This is a serious matter, I take my living situation very seriously so answering or responding to my voicemails and emails would be greatly appreciated. read more

Our owner was selling so we had to move out of our rental. Normally Peak is very responsive with phone calls but towards the end they weren't. I had called twice and was frustrated because we had finally found a place to move to and wanted to figure out how to notify them. Monica heard my frustrations and honestly was such a saint and helped me right away. (The person who I was trying to get ahold of was out sick, which I understand happens) Monica made the move your process SO easy. She answered all of my questions on the phone and even responded to my emails quickly with answers. She even reached out to our owner to see if we could pay less in rent since we were moving out earlier than required by the 60 day notice. The owner agreed without hesitation AND gave us an extra 1,000 credit towards our deposit. I feel like that is a direct reflection of Peak and how well respected they are by their owners along with us as their tenant. Elisia was also amazing! She did our move out inspection and communicated with me so well even though she wasn't in office. We lived at the property for a little over 2 years, during the move in process and anything we needed fixed during that time Peak was very responsive and worked to make sure everything was taken care of quickly and easily. read more

Had an overall bad experience trying to apply to one of the properties they manage. First, good luck trying to communicate with their office. The odds of speaking to a person or receiving a call back are slim to none and they will leave your emails hanging for days at a time (if they ever answer your questions). They also won't put your application in front of the owner until you meet their company standards. For example, I recently started a business so my income is non-existent for the moment. However, myself, my wife, and a co-signer have more than enough cash in the bank to cover rent for multiple years. They refused to put our application in front of the owner saying that "you could have millions in the bank" and they still wouldn't process the application without "verifiable income." So retirees with lower SSI income who have huge amounts of cash, and people with unlimited family money, are automatically disqualified. So what about someone who has a job when their application is processed, losses that job the day after they move in, and have $0 in their bank? Doesn't make sense to me, but that's the "company standards." I also asked if they would refund the $100 in application fees we paid considering our applications were never put in front of the owner and were placed on inactive. They refused because they already ran our credit. My advice is to be very cautious when doing business with Peak. If you don't meet every requirement for their applications, don't waste your time. They will not make any adjustments or let the owner of the home decide who is or is not considered. read more

I felt like they took my application fee knowing I don't meet the 3x income after debts and bills. They even ask that I add a co-sign in which I did and pay another fee. Total paid $150 just to tell them my application was denied. Was not willing to work w me at all but took my $. Be careful and ask what are the rental requirements. read more

I will give a negative review if I can. All they want is your money. They take your money, make you wait, and don't want to work with you. I was looking for an apt for my college kid, so I'll be the co-signer. I found an apartment under their listing. I called and left many messages but have no one call back. I decided to apply for it. Then, I got an email from them with a direct number. I waited weeks to find out we didn't get the place. We moved our application to another property. Alicia said the owner should respond within three days. I waited a week, but nothing, so I followed up with her. She took days to respond. She said she had yet to hear back from the landlord. I waited another week before I emailed her again. This time, she responded, "The landlord picked a different applicant." I understand that there is always someone with better qualifications. I don't understand why Alicia didn't contact me when the landlord picked someone else. Here is even better. The landlord didn't pick my application because s/he doesn't accept co-signers. WOW! I didn't lie on my application. They knew from the start that this was a co-sign application. They made me wait weeks to tell me the landlord doesn't accept co-signers. On the other hand, I am glad I didn't get the place. I will go crazy if I deal with this company for the next 12 mos. read more

They're literally the worst. They never answer their phone, when they do the receptionists don't know anything and say you have to call back when someone else is there. Emails take like a week to get a response. When we moved out of our rental they had us sign a document saying they would forward any mail that was delivered there to our new address, but they never did. The only way they said we could get our mail is if we went to the house while they were doing a showing but the two times they did this we were working so we couldn't make it. When I finally emailed asking if they could just bring our mail to their office for us to pick up since they refused to forward it to us like they had agreed to do, they emailed me back saying "sorry, we no longer manage this property." They also kept telling us when we moved out that we needed to schedule our move out inspection, but they would never respond when we would reach out to schedule it. They made us continue to pay for the electricity bill until the inspection was done and if we cancelled they would charge us $65. When they finally got back to us about scheduling the inspection, they said "oh we already did the inspection without you there." They sent us half of our deposit back "temporarily" before telling us what the actual amount would be and said we might owe them if it ends up being more expensive for those repairs?? We moved out in August and we still don't have our mail, haven't been sent any list of what needs to be repaired like they said, and haven't received the rest of our deposit back. Not worth renting a property from them. Find somewhere else! read more

Dianne O'Hagan from the maintenance team was really helpful dealing with getting our repairs taken care of. She was great with communicating with us daily whether that be via phone or email. I really appreciate her help and time she spent making sure the issue got resolved. Great customer service on her end. read more